Seymours Estate Agents Thames Ditton reviews

★★★★★ 2/5

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Extremely poor service - Camberley Lettings Department

Extremely poor service from the Camberley lettings department. Been chasing about viewing a property and was told I would receive a call back the next day. I’ve rung every day since only to be told that the letting agents are ’all out on viewings’ and that a message would be taken. Again I haven’t heard anything. They are now not answering the phone or replying to emails.

Chloe · 9 June 2023

★★★★★ 1/5

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Letting with Seymour's a landlords point of view

As landlords Seymour's managed our property for 30 months.Initially we were with Seymour's of Blackwater when they closed their lettings department we were moved to Woking with no consultation and very poor communication.We were promised one point of contact but on moving to Woking we had to deal with several members of staff e.g. one for repairs, another for check in, yet another for check out, none of which was explained to us! These internal departments did not communicate with each other and we spent endless hours making telephone calls and sending emails.Living in another country was difficult enough but for any issues we had to constantly chase them. We as landlords wanted to make sure that the tenants had a comfortable and safe place to live, therefore we acted on any issues as soon as we were notified. However Seymour's would take days to respond and send out repair men, making the tenants believe we were at fault.As an letting agency they are unresponsive, unprofessional and not interested in either tenants or landlords.The only thing they are interested in as their fee.We always felt they were working against us not for us. At the end of our contract they retained part of our deposit for fees we had already paid at their instruction. Do not use this agency find someone else.

Khym · 10 January 2022

★★★★★ 1/5

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I am so disappointed firstly not stated…

I am so disappointed firstly not stated in promotional brochure or even when visiting a potential home about a property having a cess pool.Then after leaving a message no one had the descency to return my messages.obviously they did receive my message as within mins thé property was back on for sale.Lack professionalism and customer care.minus 1 star

Rob · 15 January 2024

★★★★★ 5/5

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Vince and team made the experience…

Vince and team made the experience incredibly smooth, with everyone achieving the desired outcome. Highly recommend the Seymours West Byfleet team.

J.P · 20 March 2023

★★★★★ 1/5

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Damp, mould, rodent infested properties.

AFter a years of living in a damp/mould/rodent infested property that was falling apart quite literally, emailing them every few days practically begging for repairs to be made to no avail. After contacting the council to in an attempt to force themTo actually make repairs. After the council giving hem 6 weeks to carry the works out. 6 months later - none don the jobs were completed.Now they are trying to extort money fromMy deposit because of damage their lack of repairs has caused. Avoid Seymour’s like the plague. Staff are incompetent. Once you’ve asked for repairs to be done you willBe treated like a second class citizen.Despite my partner and I sticking to the terms of the agreement - Seymour’s wouldn’t stick to their end and make the home habitable for human habitation.Absolutely disgusting

Joseph · 3 December 2021

★★★★★ 5/5

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Lightwater Office

The team at the Lightwater office kept us informed through the initial stages and subsequent viewings. They achieved a lot of viewings in a short period. Krisy Ehret our client relationship manager once offer accepted was outstanding in her support.

Michael · 22 November 2024

★★★★★ 5/5

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Great service

The team in Ripley were outstanding, always responding quickly and efficiently to our problems and requests.

KEVIN · 25 July 2023

★★★★★ 5/5

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A relaxed purchase

The experience from viewing to completion was very relaxed, they assisted with the negotiation and all my questions were answered quickly. A sale by beneficiaries can be difficult but it was clear thy had an excellent rapport with the vendor. Being new to the area all their recommendations were very helpful which help with a very speedy completion. Definitely a five star experience

Mr · 18 August 2023

★★★★★ 1/5

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Avoid Seymours at all costs

Avoid Seymours at all costs. They are quick enough to take your money and then cling onto it when you move out. We moved into our property in October 2020 and had nothing but problems. Problem after problem, no hot water, no bath plug, a shower curtain where the pole fell down every time you got in, blocked drains, broken windows, no heating, no lights in bathroom, no extractor fan and the list goes on. We moved out 2 weeks ago and still awaiting our deposit. They have gone round and said we are liable and will be charged for things that were already there. It’s funny how Seymour’s do the check in report so they don’t note anything down, whereas the checkout report is done by an external company. Why’s that? Oh to find any reason to not give us our deposit back. We moved out because our windows never worked when we moved in. I reported the problem early March stating the windows do not open and we moved out last week of September and still had no indication what was going on with the windows. We have a 1 year old child and to live in a flat where the windows didn’t open was not on. Not only was this illegal as was deemed a fire escape from the fire service, we were not offered any air con units or any fans. The landlord accepted a 25% reduction in rent but what’s that when we were living in a sweat box. A few of our neighbours didn’t have anything nice to say about Seymour’s and I totally see why. I will never ever rent or buy through Seymour’s and I wish I listened to the reviews before we went with Seymour’s.

Lauren · 7 October 2021

★★★★★ 5/5

Trustpilot

Brilliant service from beginning to…

Brilliant service from beginning to end. Ben valued the property within one day of call. Marketing material was impressive and very professionally produced. Property sold at very good price within 4 days. Josh took over from there. He liaised directly with the local solicitor acting on our behalf. He kept in constant contact and kept all parties on board throughout. He accompanied all viewings, as we were unable to be there. He even stepped in and oversaw the house clearance when the company arrived early and we were "parked" on the M25.Superb service. Ultra efficient and totally professional.Great company.

John · 3 October 2021

★★★★★ 5/5

Trustpilot

Thank You Seymours

Fab team at Seymours, super helpful. Our property fell through due to problems with the buyers. Seymours surpassed our expectations and had another buyer in place and able to proceed within the week. Amazing service, very professional and helped us all the way throughout the process and kept all the plates spinning on our behalf to ensure we completed on schedule. We can't thank the team enough, without them we certainly would not have been able to move home. We would (and have) highly recommend Seymours to anyone wishing to buy or sell their property.

Mark · 31 August 2021

★★★★★ 5/5

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Whole team worked to see things through.

Phone always answered promptly by someone who knew what was going on. Felt that the whole team was trying to help things through. Once they'd got the sale, having Sandra, the client relationship manager, to make sure everything completed was a huge help.

Brigid · 16 September 2024

★★★★★ 5/5

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Highly recommended

My experience with Seymour’s has been great from my first contact with them. The team worked hard to get potential buyers through the door which led to finding a buyer.They continue to keep in touch through the selling process to ensure that all goes as smoothly as possible.I highly recommend them.

MISS · 26 April 2024

★★★★★ 5/5

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Friendly, Professional, Efficient, Fantastic

The team at Seymours were able to find us a buyer (at asking price) very quickly after a few months with no luck under a different estate agent. Their sales and client relations team are all extremely professional and friendly and explain things in leyman's terms for those of us who have little knowledge of how property sales work! The team looked after us from start to finish and were friendly and approachable throughout, and also helped us to agree on a nice early exchange and completion for our sale. I would thoroughly recommend Seymours if you are looking to buy or sell your property.

Jade · 12 August 2021

★★★★★ 1/5

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Horrendous experience with Seymours!

Review of Seymours!Have had a bit of an ordeal trying to break a tenancy (that is allowed in our agreement subject to T's & C's). The noise in the property above our rental is affecting my work, sleep, mental health & wellbeing and comfort. In addition the hubbys been furloughed and we need to leave. Have been round and round in circles with a Seymours Property Manager asking for her to contact the Landlord to propose our exit. This is our right as a tenant and we asked early March for the Landlord to be contacted. After emailing twice this week we've been told that the Landlords been contacted and they've asked if we have spoken to our neighbours re. noise. We had to chase for the response, we have repeatedly told Seymours that we have spoken to the neighbours and nothing can be done re. noise due to the make of the building. We have had to repeat ourselves continuously and chase for a response. Update: in the last 24 hours communication has improved. Hubby has gone into the Surbiton office, they've been extremely helpful and have given us more context to the situation which is fantastic because we felt like we were being heard and things are moving in a positive direction.The response below from Seymours was also very prompt and detailed. I hope the good communication can continue.Further update July 2021Communication did not improve unfortunately. Continued to be extremely poor even after the reply to this post. We accepted a tenancy in another property and brought forward our moving date at SEYMOURS instruction as they'd told us they had a tenant needing to move into our property early. Then 7 days before our tenancy was meant to end we were told we'd need to cover the rent for another month as the tenant couldn't move when they'd advised. So we were having to pay rent twice now at SEYMOURS instruction even after informing them that my husband was furloughed.In addition they've returned part of our deposit and without our consent they've taken money from our deposit. Awful experience. Couldn't be less professional if they tried.I will avoid this company in the future and I recommend you let and purchase property elsewhere...

Keri · 29 July 2021

★★★★★ 1/5

Trustpilot

About as bad as an estate agent could be.

Post my separation from my wife 5 years ago, I had to rent a property until I could get the deposit together for a house of my own. Despite being a professional, middle aged man with a 25 year career and a 6 figure salary, I have been treated like some kind of second class citizen by these people due to the fact I’ve been a tenant. I let two properties (both of which were unusual, but were let through seymours, so I had no choice). The first one I was told ‘not to tell the council about the property and I wouldn’t have to pay council tax as it was an annex’. Not only is this illegal, but on the day I moved in, THEY informed the council, meaning I had to pay the council tax anyway. The second property was a new build and had a fair few problems. All of these were reported to seymours, but I had one visit from someone to resolve these and that was it. When checkout came (when I finally bought a new house - NOT through seymours), the checkout was so in favour of the landlord that even minor marks on the wall (EXTREMELY minor!!) we’re pointed out as my responsibility, despite them being acceptable wear and tear due to a 2 year tenancy. They also included photos in the checkout which showed the property as having coats and general ‘stuff’ on the work surfaces despite the fact the house was totally empty when I left. These photos were of the checkout agents stuff, but gave the landlord the impression that I’d left rubbish in the house. Not the case. They also reported stuff like door handle decoration being loose around the handles, despite this being one of my complaints to them as these items hadn’t been fitted properly when I moved in. I’m currently fighting them to get my considerable deposit back, and on speaking to other agents and people who have dealt with them before, it seems they’re known for making it a fight to get your deposit back and really not giving a rats about tenants. I think they need to realise that when it comes to managed tenancies, it’s the tenants that actually pay them, and should stop taking advantage. I’m a very calm, nice guy, but due to the degree of frustration I’ve been through with seymours, I simply cannot even speak to their staff anymore without becoming frustrated and getting snappy. If that’s the result your business ethic has on someone like me, you need to realise just how badly you’re screwing things up. If I don’t get my deposit back within the next week, I’ll be raising a case in the small claims court against them. I’ve genuinely had enough of their crap.EDIT: In response to Seymour's reply below - it's the Woking lettings office.

Col · 5 July 2021

★★★★★ 1/5

Trustpilot

About as bad as an estate agent could be.

Post my separation from my wife 5 years ago, I had to rent a property until I could get the deposit together for a house of my own. Despite being a professional, middle aged man with a 25 year career and a 6 figure salary, I have been treated like some kind of second class citizen by these people due to the fact I’ve been a tenant. I let two properties (both of which were unusual, but were let through seymours, so I had no choice). The first one I was told ‘not to tell the council about the property and I wouldn’t have to pay council tax as it was an annex’. Not only is this illegal, but on the day I moved in, THEY informed the council, meaning I had to pay the council tax anyway. The second property was a new build and had a fair few problems. All of these were reported to seymours, but I had one visit from someone to resolve these and that was it. When checkout came (when I finally bought a new house - NOT through seymours), the checkout was so in favour of the landlord that even minor marks on the wall (EXTREMELY minor!!) we’re pointed out as my responsibility, despite them being acceptable wear and tear due to a 2 year tenancy. They also included photos in the checkout which showed the property as having coats and general ‘stuff’ on the work surfaces despite the fact the house was totally empty when I left. These photos were of the checkout agents stuff, but gave the landlord the impression that I’d left rubbish in the house. Not the case. They also reported stuff like door handle decoration being loose around the handles, despite this being one of my complaints to them as these items hadn’t been fitted properly when I moved in. I’m currently fighting them to get my considerable deposit back, and on speaking to other agents and people who have dealt with them before, it seems they’re known for making it a fight to get your deposit back and really not giving a rats about tenants. I think they need to realise that when it comes to managed tenancies, it’s the tenants that actually pay them, and should stop taking advantage. I’m a very calm, nice guy, but due to the degree of frustration I’ve been through with seymours, I simply cannot even speak to their staff anymore without becoming frustrated and getting snappy. If that’s the result your business ethic has on someone like me, you need to realise just how badly you’re screwing things up. If I don’t get my deposit back within the next week, I’ll be raising a case in the small claims court against them. I’ve genuinely had enough of their crap.EDIT: In response to Seymour's reply below - it's the Woking lettings office.

Anth · 5 July 2021

★★★★★ 5/5

Trustpilot

Caring people

I've being dealing with the Seymours team in the Guildford office (I've dealt with other offices in the past as well) selling my elderly mothers property that I grew up in. The sale was obviously an emotional one as the home has been in the family for nearly 50 years! They weren't just a business, they were people who actually cared for our emotions. Fantastic all round and I couldn't be more appreciative - Thank you so very much.

Boxof · 1 September 2021

★★★★★ 5/5

Trustpilot

Where to start my experience with…

Where to start my experience with Seymours from beginning to the end was very professional and responsive started off with house viewing with Billy a true gem super knowledgeable about the property answered every question asked.Then me and Mrs. Was super impressed with his presentation after our case was dealt by Clarissa who was very responsive to every query raised and picked up call whenever required or called back.We would like to Thank you so very much for being patience with us and dealing with every aspect of enquiries we had. I think we called Clarissa more then our lawyer and she got back to us every time.Thank you Seymours it was great dealing with you Billy & Clarissa thank you for all your hard work towards getting our first property:)

Ahsan · 6 June 2021

★★★★★ 5/5

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Everything about the service was…

Everything about the service was fantastic. Can't find fault at all, from marketing the property to its final sale. Would happily use Seymours again in the future if the need arose. Would also highly recommend Seymours to others

Gary · 5 November 2024

★★★★★ 5/5

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They sold the house in Three days

They sold the house in Three days! Which is quick by anyones standards.

Michael · 3 August 2023

★★★★★ 5/5

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Superb experience from start to finish

Superb experience from start to finish. Professional, approachable and adaptable to the needs of the client. I have no hesitation giving 5 stars and highly recommended Ian and his team.

Bertie · 1 September 2021

★★★★★ 5/5

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Professional and excellent

Zo and the team went to a great deal of effort to facilitate the sale of our property and the purchase of another. They excelled in our opinion when hurdles (not of their making) were reached and would definitely use them again.

Andrew · 26 August 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service. We bought our house through Seymour's and, as a buyer, we're really impressed with James. He has been great to deal with and has kept us up to date all the way. We would thoroughly recommend using Seymours- we will if we ever sell!

Nick · 28 May 2024