Seymours Estate Agents Thames Ditton reviews

★★★★★ 1/5

Trustpilot

Bad business, morals and ethics

If I could leave, no stars, I would. Seymour’s of Addlestone are nothing but a bunch of sharks! I have my property up for sale with another agent. I have never approached Seymours to sell my property nor would I. They approached my daughter who apparently they had her telephone number and details listed as the owner of my property. They didn’t ask her if she owned the property when they called up but continued to ask if they could market it, how dare they! I had not even told my daughter, I was looking to move! According to GDPR rules, no details should be kept after a certain period unless that person has updated their consent, apparently the details they have are 3 years old and she has not been approached in that time by Seymour’s! Let’s get this fact clear SHE DOESN'T OWN THE PROPERTY! This has caused an argument within the family and caused no end of problems.If you’re looking to sell your property stay well clear of Seymour’s because all they want is their commission, they don’t give a damn about you as a customer. When I called the manager, I found him to be aggressive and couldn’t even admit they were in the wrong. I phoned back to get head office number and I was told they didn’t have it but they would call me back, it’s a good job I haven’t held my breath!!!!! This heavy-handed mob approach is not the way to gain clients and influence business!Having seen your response says it all! No proper apology nor how you intend to change processes to stop a repeat or how you hold information and data on people!

Cherry · 23 May 2023

★★★★★ 1/5

Trustpilot

Bad business, morals and ethics

If I could leave, no stars, I would. Seymour’s of Addlestone are nothing but a bunch of sharks! I have my property up for sale with another agent. I have never approached Seymours to sell my property nor would I. They approached my daughter who apparently they had her telephone number and details listed as the owner of my property. They didn’t ask her if she owned the property when they called up but continued to ask if they could market it, how dare they! I had not even told my daughter, I was looking to move! According to GDPR rules, no details should be kept after a certain period unless that person has updated their consent, apparently the details they have are 3 years old and she has not been approached in that time by Seymour’s! Let’s get this fact clear SHE DOESN'T OWN THE PROPERTY! This has caused an argument within the family and caused no end of problems.If you’re looking to sell your property stay well clear of Seymour’s because all they want is their commission, they don’t give a damn about you as a customer. When I called the manager, I found him to be aggressive and couldn’t even admit they were in the wrong. I phoned back to get head office number and I was told they didn’t have it but they would call me back, it’s a good job I haven’t held my breath!!!!! This heavy-handed mob approach is not the way to gain clients and influence business!Having seen your response says it all! No proper apology nor how you intend to change processes to stop a repeat or how you hold information and data on people!

Cherry · 23 May 2023

★★★★★ 1/5

Trustpilot

Frustrating experience as a buyer

As a buyer, Seymours were difficult to deal with. They didn't show up for appointments we'd booked, and we got bounced around different points of contact, making it hard to get updates. Then when we did find a house with them, we were harassed for updates on an almost daily basis, despite it being their clients, the sellers, that were holding things up. Their various branches do not communicate with each other, as we were still getting bombarded by other branches with details about other houses after we had found ours - most of which did not meet our requirements in the slightest. It all felt quite unprofessional and frustrating, unfortunately.

Megan · 11 May 2023

★★★★★ 5/5

Trustpilot

Excellent service.

From the first time I contacted the Guildford branch everyone I have spoken to has been friendly and really helpful.The advice given has been good and they always have time to discuss any concerns I may have.They had the house on the market quickly and accompanied all the viewings resulting in an acceptable offer in a very short time.I cannot fault the service that they have provided, and thank and highly recommend them.

Marise · 10 November 2023

★★★★★ 5/5

Trustpilot

House Sale in Guildford

We sold our house in Guildford through Seymours. We had a couple of roadbumps along the way however at each stage we were given practical and sound advice by engaged and enthusiastic staff. The sales progression team especially stood out for us, actively managing the legal progression and getting us to a completion date with no problems.

Michael · 15 September 2024

★★★★★ 5/5

Trustpilot

Fiona was so lovely

Fiona was so lovely, very knowledgable about the properties she showed us and went above and beyond to try and find us a home. Highly recommended!

Benji · 5 October 2023

★★★★★ 1/5

Trustpilot

If I could I would not give any stars…

If I could I would not give any stars for Seymours in Godalming. The communication has been appalling and they do not value their customers. I would never use them again or recommend them. They appear to have a lack of understanding of what’s happening at every step in the chain when selling houses. Compared to other agents we have worked with there has been a lack of customer care and effort in concluding a sell.

Lisa · 10 August 2023

★★★★★ 5/5

Trustpilot

Seymours in Knaphill

We have used Seymours in Knaphill a few times now. They are excellent! Very efficient, helpful & friendly - especially Simon & Jeff. We would highly recommend them.

Sue · 8 August 2023

★★★★★ 5/5

Trustpilot

Excellent as the process goes on

Excellent as the process goes on. Ben, Brett and other Seymours staff are friendly, quick, and highly efficient. Their capacity to accommodate is exceptional. They pick up the phone in the sales office, and everyone seems to know about the property being sold. Ben found a keen buyer on first viewing, such is the skill of Seymours to match seller and buyer. Sellers in Woking, Surrey

Deepak · 26 March 2024

★★★★★ 5/5

Trustpilot

A pleasure to deal with

Seymours Woking were great to deal with when purchasing our new property. They were always available and special thanks to Clarissa Crowther who went above and beyond to meet our required timelines.

Korey · 3 April 2023

★★★★★ 4/5

Trustpilot

A 12 year relationship

We worked with Seymours for over 10 years while renting our apartment, during which time they provided contract advice and assiduously collected our rent. When finalising our last tenancy (12 years) there was a slight glitch in the final reconciliation of accounts that was easily resolved because we had kept meticulous records. Susequently, Seymours found a buyer for our apartment, although their rcommended selling price for the property was somewhat above what was finally achieved. Maybe market changes got in the way!

Andrew · 21 March 2023

★★★★★ 1/5

Trustpilot

Sharp practice or incompetence - I wonder which?

If you are a seller please be wary of these agents. We were excellent buyers downsizing, not requiring a mortgage and with no chain beyond the people buying our house who wanted a quick move.We had viewed several houses with Seymours before seeing one online with their W Byfleet office that we liked the look of and in the exact area we wanted. When we contacted them we were told by a senior partner it had been completely withdrawn from the market - so we couldn’t view it - and we then discovered a short while later that it had gone ‘under offer’ to someone else. Frustrating when we weren’t even given the opportunity to view it and the vendor was never told someone else was very interested in their property. In other words Seymours were not acting in the vendors’ interest. I’m afraid this is common practice by agents who may for example, have ‘preferred buyers’ who are also selling with them or friendly developers as ‘favoured’ buyers. If you are a seller please find agents who will act ‘solely’ for you and not in their own interests. This has happened to us several times over the years when buying previously and I’m afraid there are too many agents out there willing to indulge in this type of sharp practice. If an agent behaves improperly and you cannot get redress, please be aware that it is always open to you to complain to Propertymark (who Seymours are a member of) or ultimately to the Ombudsman.

Alice · 17 March 2023

★★★★★ 5/5

Trustpilot

Tom and his team at Seymour’s did a…

Tom and his team at Seymour’s did a great job in getting my house sale over the line in a difficult market. I would strongly recommend them.

Paul · 9 August 2023

★★★★★ 3/5

Trustpilot

So far, so good, but slow reply rate

I have used Seymours's services for a month now. They seem okay, especially considering the low expectations one often has given the low quality of many estate agents in the UK. I noticed Seymours became slower in replying emails once the initial payment had been taken, which seemed too obvious and left me rather unimpressed. One of my queries prior to signing the documents even got unanswered, and key information (details of a bank account) was missing from one of their automated emails. That being said, Cole in particular was incredibly helpful as he did an excellent job processing the paperwork in just a few days, and so far I have not had major issues. I will update this review should I feel I need to change my rate either way as time goes on.

Jesús · 13 March 2023

★★★★★ 5/5

Trustpilot

Excellent, Professional Service

I bought and sold my property in Guildford from Seymour's, with a 20 year gap in between! They gave me a realistic valuation and I subsequently accepted a fair offer. The management and staff were great; I received a weekly update and they acted with urgency on my queries and instructions. The office is in a convenient location in the centre of Guildford. Highly recommended.

Matthew · 22 March 2024

★★★★★ 1/5

Trustpilot

Wideboys and badly organized…

I found Seymours to be badly organized with endless mistakes, information lost, billing mistakes and staff with a bad attitude etc but worst of all is that I came to feel the people I was dealing with there were completely dishonest and fitted the untrustworthy "Estate Agent" stereotype exactly. Once you have been overcharged, misled, lied to then fobbed off by a wide boy "Director" who lies through his teeth and has a smart-alec answer for everything you come to realize what you are dealing with and that you have made a very serious mistake putting your trust in these people. It is a horrible realization. Wouldn't ever deal with these people again.

Pat · 4 March 2023

★★★★★ 5/5

Trustpilot

I had no idea Estate Agents did so…

I had no idea Estate Agents did so much!We have just completed the sale of our property through Seymours in Knaphill and were very pleased with the excellent service they offered throughout the process.We honestly had no idea how much agents have to do to keep the chain together. They were the communication hub between us and our buyers and the buyers solicitor and everyone we dealt with was efficient and helpful and kept their eye on the exchange and completion dates the whole time.Thank you Seymours. We highly recommend!

Annie · 22 February 2023

★★★★★ 5/5

Trustpilot

Great and strong understanding of the brief of our sales

When I first was looking for an estate agent, I called on 3 different companies. Seymours estate agents stood out straight away.First , the staff are so professional but they will also tell you things as they are.Second , their knowledge of the property market is second to none.Third, the marketing for the house was of a high quality and the photographer who came was reassuring and knew how to guide us , how to show the different rooms to their best appeal, he was patient and showing us the different pictures as he was taking them.Fourth , the premises of their offices are so reassuring , inviting, clean and they have a feel of slight luxury witch to me was reassuringOliver was the only one out of the 3 companies who understood the brief , the stressfulness of the situation.All the way through out the process , they were in contact with me, encouraging me , reassuring me, and even at the end of the process went out of their way , and the extra miles to conclude the sale. I definitely recommend them 200%

Nathalie · 21 February 2023

★★★★★ 5/5

Trustpilot

I am a seller

I am a seller. I have just exchanged on a rather stressful sale. Amy Sandys of the Woking branch has been a real star in ensuring the solicitors were prompt and 'on the ball'. I am confident that this particular deal would not have gone through without Amy's persistence and attention to detail.

Fl · 10 October 2024

★★★★★ 5/5

Trustpilot

Seymours Estate Agent

Seymours have above and beyond. The entire sales process to date has been excellent. From initial visit to accepting an offer we have been delighted with the professional and diligent actions of all members of the team that we have encountered.The brochure detailing our property was great and we had a series of viewings a soon as we went to market. We would thoroughly recommend Seymours.

Fred · 9 February 2024

★★★★★ 5/5

Trustpilot

Successful sale

I bought my house through Seymours and chose them when I came to sell it. I like the staff and although it took a while to get an offer I think it was due to unfortunate circumstances, i.e. 3 other people decided to sell their houses after mine went on the market.

KMP · 15 October 2024

★★★★★ 5/5

Trustpilot

Stress free, yes, really

From a quite confusing beginning the end result of my buying a property is solely due to the help and diligence of the crew at Seymours, from salesman, mortgage broker and now customer care manager they have made what is reputably one of the most stressful things one can do to actually a very stress free experience, and for that I am eternally grateful

Toby · 8 March 2024

★★★★★ 5/5

Trustpilot

Tom has been great!!!

Tom has been great! Professional and super efficient! It’s been an absolute pleasure! I would recommend Seymours everyday of the week and twice on Sundays!

Liezel · 1 August 2023

★★★★★ 1/5

Trustpilot

Mislead me about a property, then mislead me about exiting the tenancy.

An agent with the Guildford branch mislead me about the accessibility of an apartment, telling me that the clearly visible lift in the stairwell should be working by the time I moved in. I found out two weeks into the tenancy that there were never any plans to fix it whatsoever. I contacted them immediately about the mistake and said I wanted to have the contract cancelled, and they ignored me for a full month. After one month and a follow-up email, they said they would allow an early termination but would force me to pay the landlord's fees in relisting the apartment + rent for the month I spent waiting on them. I said this was unacceptable, and they came back several weeks later saying they would sign a surrender agreement on my chosen date, now requiring me to pay 2 months of rent, only to walk that offer back a few days later and try to add a confidentiality clause preventing me from ever mentioning that this had happened. I said I wasn't comfortable doing that (and you have to wonder how many people have been bullied out of speaking publicly about experiences like this one), but gave them a date on which I would be vacating the property regardless of outcome - since I had already planned to move into a new apartment on that date, given their earlier communication.They booked a checkout process, tried to book a viewing, then cancelled their own checkout process and are now claiming I would only be refunded any rent paid up to the date the landlord agrees to sign the surrender agreement, which is likely to be at minimum 3 months of rent for the privilege of being stuck in an inaccessible apartment and waiting for them to respond to my emails.The PR team who monitor feedback on this website respond pretty quickly to poor reviews, but the agents who deal with your issues will not. Consistently terrible organisation, improperly trained staff, and no respect for their tenants. Renting from Seymours was an extremely expensive mistake.

Daniel · 27 November 2024