Trusted Agent profile · Thame
★★★★★
218 reviews across 2 platforms
55 North Street, Thame, OX9 3BH
College & County ltd's office in Thame, at 55 North Street, is rated 4.8 out of 5 across 218 reviews on two platforms, including 158 Google reviews rated 4.9.
Every review we hold for the Thame office, from every platform, shown as written. First names only.
5/5
TrustpilotCatherine went above & beyond!
Catherine went above and beyond to help us move into our dream property. She was helpful, efficient and speedy to respond to our questions and queries. Would highly recommend College and County for after the service we have received.
We are so pleased to hear you received such great service Ellie.
5/5
GoogleCollege & County are an Estate Agents that I would recommend 100%. Local to me, it was by chance that I popped in to their offices and met Darren Hunt. His professionalism and the way the office ran that day showed me that I would be in good hands moving forward with my selling and purchasing. This has proved to be unequivocally the case. The communication has been exceptional, viewings on time and follow ups constant. Anything I need, anything I want to know, any help with paperwork, Darren and his team are on hand. I feel like their special client, what more could I ask for?! Thank you everyone, you are making this process stress free!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently sold our property through College & County and the process was so simple from beginning to end. Darren was great to work with he seems genuinely interested to get all the details, facts, and understanding of how to sell a property. From initial valuation, to booking a photographer and ultimately the property going on the market took less than 1 week. He was very responsive on emails and ensured that the sale went smoothly. The whole process took 8 weeks, rapid turnaround. Would highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleDarren at College and County has been nothing but a pleasure to deal with. We met Darren when he showed us around a property and we knew that when we put our house on the market we would do this through him. It was an added bonus that he charged the smallest rate of all the people we had value our property. Darren is friendly and helpful and when showing us properties we found that he let us take our time and wasn't pushy like other estate agents we have come across. We would recommend Darren and College and County to anyone.
5/5
GoogleI rented a lovely propery for 8 years and Karen Bedford was my main point of contact. I have always found her and Catherine to be incredibly helpful and accomodating. Also any repairs were always carried out straight away. Especially any heating issues as we have young children. Would definitely recommend.
Liz, thank you so much for taking the time to post a review. I will let the team know that you feel able to recommend them. There is no question that should tenants feel suitably "looked after" by the team here at College and County, then not only are you more inclined to stay, but will look after our client's property with a reciprocated level of respect. Mark Crampton Smith - Managing Director
5/5
GoogleAs I do not live in the UK I left all aspects of the marketing of my property to College and County. They worked hard and completed the sale in four months. thank you, Darren and the team.
Delighted that the service you have received merits such a positive review. Our customer experience as described in the “digiverse” is critical to our long term sustainability in such a dynamic marketplace. Mark Crampton Smith - Managing Director
1/5
TrustpilotAbsolute shower
I lived in a rental in Oxford which was run by C&C, and they were just a total shower.We had a leaking tap at one point, dripping out litres and litres of water overnight and while we were away in work. We used it as best we could for kettles, coffee machines etc but it was just too much. Their ‘advice’ was to ‘water the plants’.Another occasion, we had a faulty light fitting and asked if it could be repaired. On the light fitting there were three separate switches, operating three separate lights in the kitchen. The ‘repair’ involved changing this to a two switch light fitting, meaning that one switch operated two lights. Then not only that but the workman left a mess behind where the dust had fallen from the wall. Just complete laziness and incompetence. The worst by far was an email direct from a C&C employee telling us we had been paying low rent for a few months, and they had rallied up how much the three of us tenants owed due to low payments.I knew I had never underpaid so I checked my bank statements, and I didn’t owe a single penny. My two housemates owed money but nowhere near the amount they claimed.I asked for an explanation on how they came to those figures and got nothing. I’d like to think this was just total incompetence rather than outright lying. I had a terrible experience with them. Incompetant, lazy, inaccurate. Just pathetic.*The reply to this is the most condescending thing I think I've read in a long time.I'm not 'moved' or 'concerned' thanks. I just saw this page and thought I'd share my experience. That's it.If you genuinely wanted to talk to me further then don't be so condescending and patronising. Take your bad reviews on the chin and don't try and be the victim.
So sorry that you feel moved to post such a review........ As you have not been a tenant of ours for over two years it is a real concern to me that you have have been so troubled that you need to post such a review after so long? We have a very robust complaints policy (on our website and in all relevant communications), I would be delighted to explore your concerns personally to ensure you have comfort. Please contact me at your earliest opportunity. Mark Crampton Smith - Managing Director
5/5
GoogleWe were tenants with College and County for 4 years. We found the team very efficient, friendly and communicative. If we had a problem it was dealt with immediately and any visits were made with times that fitted in with our work patterns, Expect for the 3 month Visits for which we had plenty of notice so we could make arrangements. The team are always ready help, always approachable no matter what your query. We were also extremely lucky to get a great Landlord. I would highly recommend College and County for Tenants and Landlords alike. Thorough, professional, and extremely efficient. Thank you Karen Bedford and your team for making our stay painless and stressless.
5/5
GoogleDarren worked tirelessly for us in selling our house, including Drone pictures and full video production. The property was sold within a month. Darren then ran a leaflet drop to find potential sellers in our preferred area’s as no suitable houses were available. We can only thank Darren for the amount of effort and time he invested in our journey and would have no hesitation on recommending him and College and County, as local Agents
5/5
GoogleDarren has been a fantastic agent to work with. We have sold a property through Darren and have been really impressed with his marketing style, professionalism and the results he’s achieved. He managed to sell our property within a week having had three offers by Day 3. His video marketing is brilliant and has really helped get viewings. He’s by far the best agent we’ve used and would highly recommend him.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotInes and her team at College and County…
Ines and her team at College and County helped my daughter search for a property to rent in Oxford recently. The whole team were extremely helpful, professional and approachable and we would definitely contact them again to search for properties in Oxford.
Thank you Tracy. Of course we are delighted that we were able to help your daughter find a suitable property in Oxford, but it is critical to our long term future that customers would return to use us again, and are prepared to tell others! Mark Crampton Smith - Managing Director.
5/5
GoogleI would like to recommend Darren at College and County. He was outstanding throughout the whole process of selling my property. First rate and highly professional service from initial viewing to completion day.PositiveResponsiveness, Professionalism
Thank you Victoria for commending us to other prospective customers…. I am delighted that Darren was able to deliver such “outstanding” service. In the end, when dealing with what is probably your most valuable asset, it is vital that you and all our customers, have complete confidence in the team and the brand. Mark Crampton Smith - Managing Director.
5/5
GoogleJust a few words of thanks to Karen at Thame, for all the efficient and friendly contact during my tenancy at Oakley, also for all her support and understanding relative to my recent long distance move to pastures new in Cornwall. Very best regards, John Kerr.
Thank you John for taking the time to post a review. I am delighted that you have found the service you have received to be worthy of public thanks. It is important to myself and our clients that tenants have a positive experience when renting from us, as reputation is a critical part of securing quality tenants for our properties. It is also the case that tenants who feel properly supported by their property manager are much more likely to look after my client's property in a manner that makes the business model sustainable. Mark Crampton Smith - Managing Director.
4/5
TrustpilotA friendly agency that provided timely, efficient service at a busy time
My mother and I were desperately looking for a property at the height of student move-in season (October), and found that the Oxford market was very competitive. This meant that most agencies were terrible at returning calls, keeping up communication, and were generally quite rude at time. College & County helped us find a new home and kept us up-to-date of the process throughout. They were sensitive to our needs and were understanding when some paperwork took longer no our side. 4 and not 5 stars, as the maintenance team has at time been slow to respond.
Thank you for your feedback, always good to hear how efficient and friendly our team is. I am sure the PM team will speed up with their responses, sometimes a delay may be as they are waiting for a landlord or contractor to get back to them.
5/5
GoogleHaving sold our house through Darren we then bought our current house through College and County a few months later. Superb service and friendly advice through both transactions. Can't recommend Darren highly enough.
Delighted to hear that your experience was so positive....... It is always important to us to hear what our customers make of the service they receive. The fact that you have both sold and bought through us and feel moved to commend us to others bodes well for the future of our sales business. Mark Crampton Smith - Managing Director.
5/5
TrustpilotDefinitely the best lettings agency.
We have been letting a property managed by College and County for the last 2 years. The team is really good, everyone always super helpful and polite. We had a few smaller issues and maintenances requests to our property that were handled promptly, no questions asked. Problems solved in no time. I highly recommend them.
5/5
GoogleCollege and County provided an excellent service. Darren gave straightforward honest advice and always went the extra mile to help. We would thoroughly recommend Darren and College and County.PositiveResponsiveness, Quality, Professionalism
Thank you Felicity for commending us on Google. There is no doubt that our digital reputation is increasingly critical to our long term sustainability as a business. Mark Crampton smith - Managing Director
5/5
TrustpilotI'd recommend College and County
College and County have been the best estate agent I've rented a property through so far. We rented a new-build flat (only lived in by the owner prior to us), so there were minimal issues with the flat itself. For any queries or concerns, C&C were very professional and quick to respond. We had check ups to ensure the property was kept in a good condition by both C&C and us. They provided reports of these visits with any recommendations for maintaining the property and making check out easier. The rental process was easy, and they didn't consider 'rental offers' (i.e. rental gazumping) from other prospective tenants like a lot of other estate agents. They always providing 24 hours notice (often 48+ hours) for viewings and other visits. The checkout process was simple. No deductions on the deposit, with deposit being return within 10 days of leaving the property. All in all, a good experience.
Thank you Liam for posting a review. I am delighted that you feel able to commend us, and that you have found us to be the best agent you have used so far. Customer reviews are the primary driver for our continued growth as a business; it is important to our landlord clients that their property and tenants are being effectively looked after. Interestingly, now that we have been trading for over 20 years, we find that many of our new clients were once tenants in properties we were managing in the early days. High standards pay dividends! May I take this opportunity to wish you all the best in your new property. Mark Crampton Smith - Managing Director.
5/5
GoogleWe recently purchased a house in Thame from Darren at College and County and received excellent service. From our first dealing with him on the phone and meeting him when viewing the house, we found Darren to be friendly and personable. He had an excellent knowledge of the house and local area and was able to answer our questions when showing us around. Once we put in our offer to Darren, he worked tirelessly to keep us informed of what was happening and was able to ensure a smooth purchase of our house. Thank you for the fantastic service Darren! James and Caroline
I am delighted that you have found the service strong enough to feel moved to commend us. Moving home is one of the most stressful times we face, and in a market that is so volatile and fickle as it is at the moment (over 1/3rd of offers accepted do not exchange and complete) working with an agent as experienced and knowledgeable as Darren is a great comfort. Mark Crampton Smith - Managing Director.
5/5
GoogleCollege & County were exceptional in supporting our house sale and in-what turned into a hugely complex and time consuming sale. Darren was amazing, he went above and beyond to help support a hugely challenging sale posed by a very …
5/5
GoogleWe were pleased that we sold our house through College and County, we couldn't have wanted anything more from an estate agent. Darren was pro-active throughout the whole process and kept us fully informed. Thank you.PositiveResponsiveness, Professionalism
Thank you for your review. I am of course delighted that Darren was so helpful. There is no doubt that at a time when the whole market is under such pressure a proactive approach is essential to ensure a transaction goes to term. Mark Crampton Smith - Managing Director
5/5
GoogleDarren helped us find an amazing new home after looking for 8 months. Darren was helpful & professional throughout with good communication & keeping us up-to-date, he had to work very hard to push our sale through and was always available when we needed help. I would highly recommend College & County and would definately use them again.😊
5/5
GoogleSam and her team were extremely helpful with letting my house in time Always professional cheerful and nothing too much trouble I would recommend them to anybody looking to use them as a letting agency for a propertyPositiveResponsiveness, Quality, Professionalism, Value
Thank you Deborah for taking the time to post. I am delighted that Sam and the rest of the team have been both professional and cheerful. They too will be pleased you feel able to commend them. Positive feedback from customers has significant impact on morale for the team..... in an industry where most of the contact comes from someone wanting a problem resolved. Should you ever spot any way in which our service could be further enhanced, please do not hesitate to contact me directly. Mark Crampton Smith - Managing Director
5/5
GoogleDarren was fantastic from start to finish. He was very accommodating, made suggestions for improving the property, kept us informed and genuinely seemed to have our best interests at heart. Much better than another agent we dealt with in …
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College & County ltd's Thame office has 218 reviews across two platforms: 158 on Google, 60 on Trustpilot.
College & County ltd Thame is rated 4.8 out of 5 across all 218 reviews, and 4.9 out of 5 on Google from 158 reviews.
College & County ltd Thame, 55 North Street, Thame, OX9 3BH.
