Andrews Letting and Management reviews in Tewkesbury

★★★★★ 1/5

Trustpilot

Has to be the worst estate agent I have…

Has to be the worst estate agent I have ever encountered. 1 star is too much for them :DWe had broken shower in our flat for almost a year. We had to shower in ice cold water for 8 months. It took them 8 months to fix our shower, and all they had to do is install a water pump.They did this for other flats but for some reason it took them 8 months to do it for us.I have called them almost daily, and they have made numerous inspections. They are also very greedy. They have sent about a dozen of contractors from different companies to fit the pump, but after speaking to those contractors they said that Andrews would send them to get a quote, and after they give them their price, Andrews would ignore them...They have lied on multiple occasions, with their regional manager promising that the issue will be fixed in few days time (it wasn’t for months). They also lied about their managers being off on maternity, long term illness, retirement.. and I would then shortly speak to their managers and realise that they were not on maternity or sick leave.Admins seem to be useless and would lie and not leave case notes according to what the manager said.They only fixed the issue after I have raised the query with law firm. And surprisingly, after being legally requested to fix it, they did it in two days.

Danielle · 22 January 2020

★★★★★ 5/5

Trustpilot

Great Service

Becky Hudson was extremely helpful when it came to selling my property.

Ally · 25 April 2023

★★★★★ 5/5

Trustpilot

Staff help in guiding us through the…

Staff help in guiding us through the rental process was top notch

Constance · 13 May 2024

★★★★★ 5/5

Trustpilot

Nancy and Stephen has been very helpful…

Nancy and Stephen has been very helpful with viewing property. It was a great experience

L · 16 January 2023

★★★★★ 1/5

Trustpilot

Disgusted with unprofessionalism and…

Disgusted with unprofessionalism and arrogance of their employees . Gave them offer to the property i was going to rent with one condition, that it will be minimum 2 year contract .They agreed, wasted my time to go through all referencing procedure .Then showed up with one year contract and telling me that its ok like that .No,Mr Nathan its not ok.Im still waiting for my deposit you were very quick to take but not as quick to give back.

Donatas · 26 November 2019

★★★★★ 5/5

Google

Extremely helpful staff

Fleur · 11 October 2024

★★★★★ 5/5

Trustpilot

Great service by Andrew’s

Great service by Andrew’s considering the challenges faced during this transaction. Would work with them again.

Miss · 16 February 2024

★★★★★ 1/5

Trustpilot

Avoid if you appreciate customer service

As a tenant this company is so bad. Patronising communication that makes their tenants feel inferior. The property is inspected once every three months but issues are never resolved, and you get locked into 12 month fixed tenancies so they can charge you ever year to re-sign up. I had a leaking window that was letting water in, it took over a week to even get a response. Another week to get someone to visit, and then I had to chase up progress another week later to find out the outcome of the visit. So bad.I had to complain to the branch manager just to get things moving. Who then made a point of sending me a passive aggressive email. It’s worth adding she did nothing to speed up any resolution. So my leak is on-going. At the end of your agreement they also charge you eighty odd quid to complete it. Absolutely criminal experience. Worst letting agent I’ve ever dealt with.

Alex · 9 November 2019

★★★★★ 5/5

Trustpilot

Professional and honest estate agent

Highly recommended an estate agent who managed to secure a nice property for my family. Very professional and honest. We had a bad experience with other estate agents in the area as they acted like auctions. And I am personally thanking Bobbie Caller (Bob) she helps us big time to make the letting process smooth and easy.

Amenu · 11 July 2023

★★★★★ 5/5

Trustpilot

5 stars

Reece was extremely helpful and accommodating in finding my first property.

Olly · 12 May 2023

★★★★★ 5/5

Trustpilot

It was a really good experience

It was a really good experience. Isaac was extremely helpful and answered questions to all of our queries.

Nisa · 4 September 2022

★★★★★ 1/5

Trustpilot

Worst customer service I have ever experienced. Rude, nasty, vile.

I rented a property out on a Let only basis through Andrews that I had to abandon 5 months into the tenancy as it was infested with vermin, had a broken boiler, was riddled with mould, damp, dodgy wiring with loose connections throught, blocked drains and more. Was shown round in the dark because they were too cheap to put £1 on the electric meter so couldn't see any of the problems, including the pizza menus taped to the side of the toilet (seriously), the agent gave me lots of wrong information about the place and they insisted I needed a guarantor as my job was a contract. This cost £150 on top of the £300 in agency fees.Upon leaving the property I rang to complain that they had not carried out basic safety checks or done due dilligence on the landlord and spent half an hour arguing with an utterly vile woman who accused me of not knowing what I was talking about, insisted that none of this was their responsibility, that they had done everything that was legally required of them and that she "was not going to spend any more time on this childish conversation" She lied over and over again, claiming that the rat wasn't there when I moved in (according to the landlord there had been several issues with rodents previously), said that they wouldn't ask a potential landlord if there had ever been rats in the property (again, seriously) and when I asked what exactly were the safety checks they had carried out was told "I'm not going to regurgitate them to you."I have never experienced such abysmal customer service in my life and hope to never again. The woman was so rude, contemptuous and nasty that I was shaking at the end of the phone call after giving up in frustration and despair. Utterly despicable company staffed with incompetent, lying crooks who deserve to have their offices shut down and boarded up.

James · 19 September 2019

★★★★★ 5/5

Google

Fantastic performance from all the team. From first phone call, outstanding photos and productive first meeting with Jack to the exemplary negotiation skills of Imogen in achieving the asking price on first day of viewing and the second person in. Superb !!

Toni · 13 June 2021

★★★★★ 5/5

Trustpilot

They’re lovely staff

Soma · 3 October 2024

★★★★★ 1/5

Trustpilot

As a landlord I would not recommend…

As a landlord I would not recommend this letting agent. They have a competitive percentage, but you do not much in return other than poorly worded. On numerous occasions we had to chase the letting agent to get tasks completed. Things would be completed without our knowledge. On numerous occasions they undertook inspections and charged us when we had not asked for this and it took numerous emails to ensure we were refunded. I believe they employ such "mistake" tactics on purpose to exploit landlords who do not check what they are being charged for. I wouldn't be surprised if they do this to tenants as well. They also charge a large amount for renewing contracts and explain that it is part of the lawyer fees required to ensure our protection. They also tried to charge for marketing fees when it was the previous tenants simply renewing the contract to stay another year. Again this was put down to some miscommunication between the departments....They will undertake actions and then patronise you when it seems like this is not what you wanted to happen; saying it was in the terms of business or sorry this is what we always do. I could write more and more of the annoying and incompetent things they have done, but I think you can see my frustrations! I cannot recommend highly enough not using this company, but maybe they are best of a bad bunch!

Gordon · 3 September 2019

★★★★★ 5/5

Trustpilot

Very pleased with result of our house sale through Andrews.

Tony worked hard and showed a lot of persistence to get our sale done. He gave us a valuation that surprised me, never thought the house could be worth that much, and he got it sold for that much - despite the markets taking a tumble shortly afterwards (the Liz Truss debacle). Very satisfied with Andrews and with Tony in particular.

David · 22 February 2023

★★★★★ 5/5

Trustpilot

Excellent service

A wonderful service from the service sales man , listens and explains very well

Denford · 11 March 2024

★★★★★ 1/5

Trustpilot

Extremely poor agents with a voracious…

Extremely poor agents with a voracious and insatiable appetite for extracting every possible penny from their unfortunate tenants. Their website, comically, makes boasts about their ethical credentials, but the reality is very different. Repeated requests for the return of the part of our deposit held in excess of the new government maximum were roundly ignored, until eventually after much persistence a brief and high-handed note was received stating they were not legally obliged to do so. Not legally obliged no, but morally and honourably obliged surely.They've had more than 10 years of unearned interest from our deposit and you'd think that'd be sufficient for them. But instead they rely on the absolute letter of the law to squeeze their poor tenants as hard as they possibly can.A shameful and immoral company. Avoid if you possibly can.

Antonio · 9 June 2019

★★★★★ 5/5

Trustpilot

Isaac is extremely friendly

Isaac is extremely friendly, helpful, approachable and patient. These qualities are essential in customer service and beneficial for Andrews reputation.

Luisa · 28 April 2022

★★★★★ 5/5

Google

My experience with Andrews is faultless. My agent was Chloe and she is super kind, helpful, considerate and great at communicating. She was great at reassuring and was always on hand to answer any questions.

Victoria · 13 June 2022

★★★★★ 5/5

Google

Putting our property on the market was quick and easy. Tom and Imogen worked especially hard throughout the sale and were always available to answer any questions we had. They genuinely care about their customers

Claire · 13 June 2022

★★★★★ 5/5

Trustpilot

Jane was fantastic throughout

Jane was fantastic throughout, thank you so much for your help and support

Carrie-Anne · 1 February 2023

★★★★★ 5/5

Trustpilot

Great service

Great service, fast and efficient through the process.

Sean · 27 June 2024

★★★★★ 5/5

Trustpilot

Experience was great

Steve is great. He explained in details every aspect of the property that we viewed.

Santy · 16 November 2022