Trusted Agent profile · Tewkesbury
★★★★★
2,155 reviews across 2 platforms
Unit B2, Whittle Square, Delta Way, Gloucester Business Park, Brockworth, GL3 4BJ, Tewkesbury, GL3 4BJ
Part of Andrews, see every office.
Andrews's office in Tewkesbury, at Unit B2, is rated 4.9 out of 5 across 2,155 reviews on two platforms, including 100 Google reviews rated 4.8.
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Every review we hold for the Tewkesbury office, from every platform, shown as written. First names only.
5/5
TrustpilotNicole
Nicole, is my property manger , such a responsibility girl I meet , she help in every way bcz I am new to U.K , I ask so many questions and she rpl me
Hi Fathima, thank you for the review, we are so pleased that Nicole has been on hand to help you out with everything you've needed so far. We also hope you are settling in well to the U.K and your new home! Thanks, Rhys
5/5
TrustpilotShannon was professional and helpful…
Shannon was professional and helpful showing me around the property. She was able to show me around early which was also great! Thank you!
5/5
TrustpilotTara Darling Always Helps
Tara Darling has always been very supportive and sympathetic with a balanced approach to issues that may arise in property matters.Highly recommend the agency with special thanks to Tara.
5/5
TrustpilotGreat service and follow up Nancy…
Great service and follow up Nancy Henley managed to view us a property in no time as we mentioned that we came from really far and we have to head back home same day.Thanks Nancy.
5/5
TrustpilotFirst time using Andrew's
First time using Andrew's. Shamiya and Molly have been extremely helpful. I trust they will do the best they can. Great team 😊
Thank you for your kind words! We're thrilled to hear that Shamiya and Molly were able to assist you. We appreciate your trust in our team! 😊
5/5
TrustpilotWould recommend
We had some complications with the sale of our property but Benga and Duane were both super helpful throughout the whole process. Would definitely use Andrews again
4/5
TrustpilotA thoroughly enjoyable experience
A thoroughly enjoyable experience. E mails/Telephone calls answered on time. From the viewing to the after sales team I have been dealt with both professionally and courteously! Special thanks to Katie Maggs she has been a diamond!
5/5
TrustpilotExcellent communication
Really pleasant experience with Andrews. Both Di and Jean-Pierre were excellent communicators. They were responsive and supportive every step of the way. They really fought for our corner and made the experience easy for for us.
5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
5/5
TrustpilotExcellent service
Excellent serviceAshley sold my uncles house, was super helpful throughout the process and did beyond his job as I wasn’t local. Highly recommend Ashley and the team at WOT
5/5
TrustpilotNot a single complaint!
The emails were prompt.Everytime I spoke to a member of staff they were so pleasant, I'd like to mention Shannon, Issy and Molly in particular!
We know the Andrews lettings team will really appreciate your feedback. Fantastic to see you always got a prompt response when needed. Thanks again, Rhys
5/5
TrustpilotProperty Manager
We are now dealing with a new property manager, Louise and she has pulled out all the stops to organise and manage some complicated landlord/tenant/building fabric issues.
Hi Lindsay, thank you for taking the time to write us a five star review. Amazing to hear Louise has been able to assist you and manage some complicated issues. Thanks again and all the best, Laura.
5/5
TrustpilotHayley was so helpful today with us…
Hayley was so helpful today with us finding our new home, very polite and helpful and confident in her job, highly recommend talking to Hayley.
5/5
TrustpilotKatie Maggs was a brilliant help in the…
Katie Maggs was a brilliant help in the process of buying a property in Bristol. She was professional, friendly and very efficient in getting what we needed in order to exchange and complete.
5/5
TrustpilotThe people I dealt with were professional and friendly.
The people I dealt with (James and Janine) were very professional, efficient, focussed and friendly. Their communication was very good and they kept me updated on all aspects of the sale process at all times.
Hi Martin, brilliant to see James and Janine have been on hand to help you through the sale of your home and updated you at all times. Thank you for the five stars and all the best, Laura.
1/5
TrustpilotSold an unsafe flat
After signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
Joseph, I'm sorry to hear about your experience. I would happily look into this further if you are able to provide a little more detail. My email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup CEO
1/5
TrustpilotLeasehold Incompetence
Incompetence of the highest level.Staff turnover is shocking which says it all.Be prepared to go into legal battle over negligence to get them to do anything.Do not buy a leasehold property if managed by Andrews.
Thank you for your review of Andrews Leasehold Management. I am sorry to hear that your experience has been poor. We did have some issues with our leasehold business historically and the new leadership team has been working hard since October 2022 to address these issues. I am satisfied that improvements have been made although conscious it takes time and that may not be your experience.If you were to email me at choward@andrewsonline.co.uk I would gladly review your experience and respond in full.Kind regards,Carl HowardGroup Chief executive
5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
5/5
TrustpilotGreat
Took the time to show the property properly, not rushed through. Was able to answer questions I had. Polite and professional!
Thank you, Stacey! We're thrilled to hear you had a positive experience. Our team strives to provide thorough and professional service. We appreciate your feedback!
5/5
TrustpilotShamiya helped us view a house her…
Shamiya helped us view a house her communication was so professional and had all the answers to the questions we had
Thank you, Mihaela! We're thrilled to hear that Shamiya provided you with professional and knowledgeable service. We appreciate your feedback!
5/5
TrustpilotMy experience was great
My experience was great, the Andrews Property Group Agents, especially Sameer Jamani, who helped us find the best option to find a home, were very efficient and professional.
1/5
TrustpilotMassive price increase.
I am a landlord that had links with Andrews for over 16 years. I just required a simple renewal/extention of an existing tenant contract (AST) with no change of tenants. Andrews increased the price of this by a staggering 360% in 2022 compared to 2021. Unjustified and greedy.
Scott, thank you for your review. I am sorry about your experience and that it has taken me until now to reply. I took over as CEO for Andrews in October 2022 and have made customer experience one of our key priorities. Our aim is to become the Most Trusted and Admired in our sector. I appreciate that is of cold comfort given your experience although would hope that perhaps in tim you may be willing to give us a 2nd chance.Carl HowardGroup Chief Executive
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