Every review we hold for the Tewkesbury office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotMonika
Monika at Andrews was as prompt as she could be with dealing with a matter at the property. It is always reassuring when the agent replies inquiries quickly and proceeds with what needs to be done.
PL · 12 December 2023
Agent replied · 22 October 2024
We really appreciate you taking the time to leave Monika a four star review, great to see she's given you such a positive experience! If of course there was anything extra we could have done to make your dealings with us the full fives stars please feel free to share further feedback with myself (Rhys) to RMessenger@AndrewsOnline.co.uk, Many thanks.
★★★★★ 1/5
Trustpilotextremely bad
extremely bad, unprofessional. didn't give us a water reading at the beginning of our tenancy, and after one month of living there we ended up with a 200 pound water bill. very unprofessional, don't know their own job well. it's trash!
Jim · 8 August 2023
Agent replied · 22 October 2024
Mr Yeo,Thank you for reviewing Andrews. My email is choward@andrewsonline.co.uk should you wish to drop me a line on your experiences.I would be glad to take a look.Kind regardsCarl HowardGroup CEO Andrews
★★★★★ 5/5
TrustpilotRanjan khilosia is an amazing angent…
Ranjan khilosia is an amazing angent for the Andrews property group. the service she has given us is nothing but excellent she has made our experience so smooth and headache free. You deserve 5star!
Vicky · 23 January 2024
Agent replied · 22 October 2024
Hi Vicky, thanks for the five star review, great to see that Ranjan has provided such a brilliant service to you. We really appreciate you sharing your experience with us and we know Ranjan will do too.
★★★★★ 1/5
TrustpilotSo disappointed with Andrews (Bristol)…
So disappointed with Andrews (Bristol) They repaid a substantial deposit back to one of my tenants two weeks into a live tenancy. They said I authorised it even after I provided proof I hadn’t. Not even an apology! So incompetent. Susan Russe.
Jeff · 4 July 2023
Agent replied · 22 October 2024
Dear Jeff/Susan,I am sorry to hear about your experience. We pride ourselves as a business in the service which we deliver.If you can let me have a little more detail, I will ask Angharad Trueman, our Group Lettings Director, to investigate this personally.My email is choward@andrewsonline.co.ukKind regardsCarl
★★★★★ 5/5
TrustpilotAndrews and their team were great
Andrews and their team were great. With Hamza, Emily and Roisin at the helm my house sale completed for asking price. They were a pleasure to work with and I would highly recommend using them.
Na · 26 December 2023
Agent replied · 22 October 2024
Hi there, thank you for taking the time to write a five star review. Fantastic to see Hamza, Emily and Roisin have been a pleasure to work with and I am glad they could assist with the sale of your home! Thank you for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotShannon did a great job during the…
Shannon did a great job during the property viewing and was respectful while communicating professionally. Andrews property has got a gold staff. Weldone
Mbala · 15 August 2024
Agent replied · 22 October 2024
Thank you, Mbala. It's lovely to hear positive feedback about your viewing experience with Shannon.
★★★★★ 5/5
TrustpilotExcellent
I talked to Richard Today and he has been very nice and really helpful. I would like to thank him for his kindness and great advice .Nouha
Nouha · 5 June 2024
Agent replied · 22 October 2024
Hi Nouha, thank you for the review. Fantastic to see that Richard has been such a help to you. Thanks again for sharing, Rhys.
★★★★★ 5/5
TrustpilotNicole
Nicole, is my property manger , such a responsibility girl I meet , she help in every way bcz I am new to U.K , I ask so many questions and she rpl me
Fathima · 15 January 2024
Agent replied · 22 October 2024
Hi Fathima, thank you for the review, we are so pleased that Nicole has been on hand to help you out with everything you've needed so far. We also hope you are settling in well to the U.K and your new home! Thanks, Rhys
★★★★★ 5/5
TrustpilotShannon was professional and helpful…
Shannon was professional and helpful showing me around the property. She was able to show me around early which was also great! Thank you!
Zoe · 16 August 2023
★★★★★ 5/5
TrustpilotTara Darling Always Helps
Tara Darling has always been very supportive and sympathetic with a balanced approach to issues that may arise in property matters.Highly recommend the agency with special thanks to Tara.
Honest · 17 March 2023
★★★★★ 5/5
TrustpilotGreat service and follow up Nancy…
Great service and follow up Nancy Henley managed to view us a property in no time as we mentioned that we came from really far and we have to head back home same day.Thanks Nancy.
Mohammed · 6 August 2022
★★★★★ 5/5
TrustpilotFirst time using Andrew's
First time using Andrew's. Shamiya and Molly have been extremely helpful. I trust they will do the best they can. Great team 😊
Consumer · 6 August 2024
Agent replied · 22 October 2024
Thank you for your kind words! We're thrilled to hear that Shamiya and Molly were able to assist you. We appreciate your trust in our team! 😊
★★★★★ 5/5
TrustpilotWould recommend
We had some complications with the sale of our property but Benga and Duane were both super helpful throughout the whole process. Would definitely use Andrews again
Katie · 18 May 2023
★★★★★ 4/5
TrustpilotA thoroughly enjoyable experience
A thoroughly enjoyable experience. E mails/Telephone calls answered on time. From the viewing to the after sales team I have been dealt with both professionally and courteously! Special thanks to Katie Maggs she has been a diamond!
Lynn · 3 May 2022
★★★★★ 5/5
TrustpilotExcellent communication
Really pleasant experience with Andrews. Both Di and Jean-Pierre were excellent communicators. They were responsive and supportive every step of the way. They really fought for our corner and made the experience easy for for us.
Max · 16 June 2022
★★★★★ 5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
Z.R · 12 June 2023
★★★★★ 5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Harikumar · 9 June 2024
Agent replied · 22 October 2024
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
★★★★★ 5/5
GoogleI would thoroughly recommend using Andrews. The professionalism and care I received, made the process of moving so much easier than I've ever experienced before. Special thanks to Alexandra, she really cares that all parties are communicated with and happy at every stage.PositiveResponsiveness, Quality, Professionalism
Bianca · 24 October 2020
★★★★★ 5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Peter · 16 August 2024
Agent replied · 22 October 2024
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
★★★★★ 5/5
TrustpilotExcellent service
Excellent serviceAshley sold my uncles house, was super helpful throughout the process and did beyond his job as I wasn’t local. Highly recommend Ashley and the team at WOT
Sam · 28 February 2023
★★★★★ 5/5
TrustpilotSarah has always been a great help with…
Sarah has always been a great help with the letting of my small flat.
MRS · 14 December 2024
Agent replied · 22 December 2024
Thank you Daphne, for your kind words. We're thrilled to hear that Sarah has been a great help with your flat. Your satisfaction is our priority! Best wishes, Jake
★★★★★ 5/5
TrustpilotNot a single complaint!
The emails were prompt.Everytime I spoke to a member of staff they were so pleasant, I'd like to mention Shannon, Issy and Molly in particular!
LS · 19 June 2024
Agent replied · 22 October 2024
We know the Andrews lettings team will really appreciate your feedback. Fantastic to see you always got a prompt response when needed. Thanks again, Rhys
★★★★★ 5/5
TrustpilotProperty Manager
We are now dealing with a new property manager, Louise and she has pulled out all the stops to organise and manage some complicated landlord/tenant/building fabric issues.
Lindsay · 10 May 2024
Agent replied · 22 October 2024
Hi Lindsay, thank you for taking the time to write us a five star review. Amazing to hear Louise has been able to assist you and manage some complicated issues. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotHayley was so helpful today with us…
Hayley was so helpful today with us finding our new home, very polite and helpful and confident in her job, highly recommend talking to Hayley.
Lib · 16 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
