Every review we hold for the Tewkesbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAppreciation of a good service
It started with the servicing of the yearly gas installations. I then reported two other problems to Andrews through Jenine Derbyshire I was amazed how she quickly and efficiently responded to my request. Within two days of reporting an engineer was sent to sort out the problems. I have lived in this house since 2005, I have many occasions waited for over a week to receive a service after reporting, I am glad for this efficient response, shows care for the client, this is professionalism at its best , thanks, Janine . I would also would like to appreciate the mannerisms and professionalism of the engineer from New Heating Ltd ,has been a delight to work with.
Benjamin · 27 March 2024
Agent replied · 22 October 2024
Hi Benjamin, thank you for taking the time to share your experience, we are so pleased to see it was such a positive one. Great to see you've built a strong relationship with Janine having lived in your home for a number of years. We love seeing that we were able to sort any issues for you promptly and that you recognise the level of care Janine has for our tenants. Thanks again, Rhys
★★★★★ 5/5
TrustpilotFriendly and knowledgeable.
Shannon Bird was ready and waiting at the property. She was friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access. Many thanks.
Penelope · 11 December 2023
Agent replied · 22 October 2024
Hi Penelope, we really appreciate the feedback and you taking the time to leave a review. Brilliant to see that Shannon was on time, ready to go and show you around whilst giving you all the information you needed too. Thanks, Rhys
★★★★★ 5/5
TrustpilotAll the staffs are helpful
All the staffs are helpful throughout the renting process, especially Samantha who always response promptly.The process was smooth and efficient, which we are really grateful as we urgently need to rent a property.
Dic · 6 March 2024
Agent replied · 22 October 2024
Hi Dic, thank you so much for taking the time to leave us a five star review. Fantastic to see that Samantha and the team have been able to provide you with an excellent service throughout your dealings with us. Thanks, Rhys
★★★★★ 1/5
TrustpilotAwful, awoid
Be aware that they recommend to the buyer's associated mortgage advisors and conveyancing company! I lost the first sale thanks to a DC Law solicitor. Selling for the second time, two months in and they are slowing the process thanks to their mortgage advisor. The buyer was told to wait with the mortgage application.If you are willing to loose time and money this agency is for you!
Iza · 6 November 2024
Agent replied · 22 December 2024
Dear Izabela ,Thank you for your review, of course we are disappointed to hear you feel Andrews haven’t lived up to your expectation. We have spoken to the branch who have advised that due to the property being leasehold and shared ownership, enquiries did take longer than anticipated and equally more information was needed than the typical transaction, but we do not feel what Jennifer Oaks was asking was un-reasonable. We understand your buyer has not proceeded to submit their mortgage application just yet, however this is due to the chain being in-complete and thus they wanted to hold off until then due to mortgage offers expiring within 3-6 months. Please rest assured, our Andrew’s mortgage advisor has no concerns on the mortgage application and is ready to submit it when we have complete chain and is confident on a quick turn-around. We also note the buyers have started the legal process and making good progress on this. Please liaise with the branch manager for further information.
★★★★★ 5/5
TrustpilotClaire has been so helpful and…
Claire has been so helpful and supportive throughout the whole process of purchasing our new home. Great advice and guidance has been given from the outset and Claire was on hand at all times to answer questions.
Alex · 6 December 2023
Agent replied · 22 October 2024
Hi Alex, thanks for sharing your positive experience with us. It's great to see that Claire was able to share her wealth of knowledge with you. Fantastic to see you're in your new home, we hope you are settled in!Thanks, Rhys
★★★★★ 5/5
TrustpilotHayley T was brilliant
Hayley T was brilliant. Nothing too much trouble. Definitely went way and beyond the call of duty. We walked into APG ready to have a moan about the lack of response from one of the APG team following us viewing a property 4 days ago and having heard nothing despite 3 chasers from us. Instead Hayley arranged a 2nd viewing and, as no one else was available, said she would attend herself. Hayley has an excellent "can do" attitude and fully understands the meaning of customer service - a rare creature these days.
Philip · 20 March 2024
Agent replied · 22 October 2024
Hi Philip, thank you for taking the time to leave us a review. Fantastic to see that Hayley was able to help you arrange a second viewing and show you around the property herself, we have also noted your comments about early experience and investigate internally. Thanks again, we know Hayley will really appreciate you feedback, Rhys.
★★★★★ 5/5
TrustpilotAndrews Agency is a well-coordinated…
Andrews Agency is a well-coordinated and excellent team. Nicole was very professional with our first tenancy. I always received reasonable explanations and answers to my many questions. It was a wonderful experience.
Oksana · 18 March 2024
Agent replied · 22 October 2024
Hi Oksana , thank you for taking the time to write us a lovely five star review. Fantastic to hear Nicole has delivered you such a wonderful experience assisted you in your first tenancy. Thanks again , Lisa
★★★★★ 5/5
TrustpilotManaging my flat
Louise was very helpful organising contractors to repaint the flat that I am renting out, and ensuring that I am getting the best value for money.
Vasileios · 9 July 2024
Agent replied · 22 October 2024
Thank you for the review. Amazing to see that Louise was able to help you get your property looking in the best possible way ahead of viewings! Thanks, Rhys
★★★★★ 5/5
TrustpilotThank you Louise G
Thank you Louise G - always appreciate your kind help navigating the rental world, thanks for always being there.
Francesca · 30 October 2024
Agent replied · 22 December 2024
Thank you, Francesca! We're thrilled to hear that Louise has been such a great help to you. Your kind words mean a lot to us! Best wishes , Lisa
★★★★★ 5/5
TrustpilotGreat experience
Louise Gonella was fantastic throughout our communication with her. She was always professional and really helped the process go smoothly. Thanks Louise!
Izzy · 13 September 2024
Agent replied · 22 October 2024
Thank you, Izzy. We're very happy to hear that Louise provided such excellent service and made the process smooth for you.
★★★★★ 5/5
TrustpilotI would like to thank Charlotte ,Claire…
I would like to thank Charlotte ,Claire and entire Andrews team for the quick purchase of our new house. They cleared all our doubts and solved our problems . Thanks a lot
Sheeja · 12 March 2024
Agent replied · 22 October 2024
Hi Sheeja, thank you for the five star review. Great to see that the team at Westbury were able to assist you with finding your new home! Congratulations, thanks, Rhys
★★★★★ 5/5
TrustpilotBest property viewing!
I recently accompanied my friend on a (successful) house viewing. Emily (Woodman) was such a delight and genuinely seemed interested in making sure the property was the right place for my friend. She was super helpful and kind, answering any and all questions. Makes me wish she was my estate agent! She’s also been so wonderful helping my friend sort everything with paper work etc, having a turnaround of less than a week from viewing to getting the keys!
Lucy · 27 March 2024
Agent replied · 22 October 2024
Hi Lucy, thank you for taking the time to leave us a review. Fantastic to see that Emily gave you such a good experience and was able to help your friend and that she's been on hand to help each step of the way. Thank you for sharing, we know Emily will really appreciate it, Rhys
★★★★★ 5/5
TrustpilotExcellent Team
The team Lisa and Tanya kept in contact with me from beginning to end, a regular call with feedback and advice. Really appreciated their help and hard work.
Anna · 20 May 2024
Agent replied · 22 October 2024
Hi Anna, thank you for the five star review. Fantastic to see Lisa and Tanya kept you updated throughout and I am so glad they were able to help. They will really appreciate this kind review so thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotJaz Gyde has been absolutely amazing…
Jaz Gyde has been absolutely amazing with supporting me and my partner getting a dog friendly rental property. She’s been clear, helpful and attentive. She is smiley, happy and approachable. And knows her stuff.
Molly · 19 January 2024
Agent replied · 22 October 2024
Hi Molly, we appreciate you taking the time to leave us a review. We know finding a new home can be stressful especially when trying to find a home suitable for your pet too. Brilliant to see that Jas and the team have been able to help you through your search. Thanks, Rhys
★★★★★ 5/5
TrustpilotThankyou to Andrew’s Estate Agent
Thankyou to Andrew’s Estate Agent. Professional throughout. Nothing was too much trouble (answering my endless questions)!! Special mention to Lisa who was exceptional LC
Lucy · 30 July 2024
Agent replied · 22 October 2024
Thank you, Lucy! We're thrilled to hear about your positive experience. Lisa and the team are always here to help. Your kind words mean a lot to us!
★★★★★ 5/5
TrustpilotHonest and pleasant to do business with
Our agent, Dominic, was helpful, straightforward, pleasant and direct with us. We felt that we could trust him to be honest with us and give us the advice that was in our best interests, (even when it wasn't the most advantageous to him!) Nothing was too much trouble and he was very patient answering our many phone calls and gave us a lot of good advice. A pleasure to do business with him.
Emma · 10 July 2024
Agent replied · 22 October 2024
Thank you for the review, it's fantastic to see how Dominic was able to help you, providing you with all the information and support you needed. Thanks again for sharing your experience with us! Rhys
★★★★★ 5/5
TrustpilotShannon helps us out.
Shannon and her colleague Isobel were very helpful and friendly throughout. They went above and beyond their remit, to help us negotiate their systems etc.Many thanks due
Colin · 4 June 2024
Agent replied · 22 October 2024
Hi Colin , Thank you for the five star review. It is fantastic to hear that Shannon and Isobel have been helpful and friendly aswell as going above and beyond. Thanks , Lisa
★★★★★ 5/5
TrustpilotI have been living in oxford for past…
I have been living in oxford for past 30 years, and I have renting property from many different properties agencies but Andrews property headington oxford was my favourite and the best agency to rent from, the service they provided was 100% top service with big smiles from all the staff who worked at the property agency 🤗.thank you all for all the time and service was provided to me since first day to the last day off my contract 🤗.
Azad · 27 February 2024
Agent replied · 22 October 2024
Hi Azad, we appreciate you taking the time to leave us a review. It's amazing to see the level of service you've experience from Andrews has been the best of all the agents you've dealt with over the last few decades. We really appreciate that feedback. Thanks again, Rhys.
★★★★★ 1/5
TrustpilotThey only want first time buyers!
If you’re a second time buyer - don’t bother with them. They will string you along through to final bidding stage and use you as bait / push through first time buyers to their vendors and advise them that it’s the “Safest” option. They will hold you back until they can use your offer as competition. They will say things like “your offer is provisionally accepted by the buyer we have to wait until Monday just a heads up there may be an offer from a first time buyer coming on Monday”Zero empathy or even acknowledgment that you are trying to buy your family home.Their “mortgage broker “ is incredibly rude.
Taraneh · 26 February 2024
Agent replied · 22 October 2024
Hi Taraneh, thank you for taking the time to leave us a review. Upon receiving your feedback we had passed your comments to the relevant branch manager and believe that they've been in touch to further clarify the situation and gain better understanding as to how we may have been able to improve our service. Of course we remain dedicated in trying to help you find your new home. Many thanks, Rhys
★★★★★ 5/5
TrustpilotA stellar team at Andrews Riegate
The entire team at Andrews Riegate is fantastic. Making such big decisions are never easy or without hurdles, they really do put you first and I can never tell where they benefit as you always feel every advise they give you is for your own good. They assisted in every area of my purchase and went above on beyond from finding me a mortgage provider to assisting me with lawyers. I can't thank the team enough. Ella, Issacc, James and Tracy you are a credit to the group!!Thank You Seana
Sea · 14 December 2022
★★★★★ 5/5
TrustpilotFlat sold!!
Thanks Andrew and Andrews for all your help in bridging the gap for an easy sale of flat in 13weeks.
Richard · 28 September 2024
Agent replied · 22 October 2024
Thank you, Richard. We're delighted to hear that Andrew helped to make the sale of your flat go smoothly.
★★★★★ 4/5
TrustpilotIt was a great experience with…
It was a great experience with Andrews. Thanks to Isabelle VAughan for answering all our question and showing around . I appreciate it a lot Thanks again. Igor
Vasile · 11 May 2024
Agent replied · 22 October 2024
Hi there, thank you for your lovely review. Glad to see Isabelle was able to assist you, if there is anything we could do to make it a five star experience please feel free to pop me an email lpaynter@andrewsonline.co.uk. Thank you for sharing your experience, all the best, Laura.
★★★★★ 5/5
TrustpilotMy sincere appreciation…
I want to express my sincere appreciation for Jennifer Jones' exceptional service in managing my rental property. Her professionalism and dedication surpassed my expectations. Jennifer's personalized approach stood out prominently. She consistently listens to my needs and tailors her recommendations, accordingly, showing genuine concern for my satisfaction. She keeps me well-informed at every stage of the rental process, promptly addressing any queries and maintaining proactive communication, which fosters trust and reliability. Jennifer's friendly demeanor and willingness to exceed expectations make the entire experience positive, stress-free and enjoyable. Her commitment to excellence truly sets her apart.Thank you, Jennifer, for your exceptional service and dedication. I hope Andrews recognize your fantastic effort. Your professionalism and personal touch make you outstanding in the industry.
Jojit · 19 February 2024
Agent replied · 22 October 2024
What a fantastic review! We know Jennifer will be so pleased to see your brilliant feedback, it's amazing to see that you are receiving an excellent service and that Jennifer is on hand to help you whenever required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotSammi made the experience easy
Sammi made the experience nice and easy, communicated really well.Explained in depth of the property and made things happen. Thanks for the help
Ryan · 5 August 2024
Agent replied · 22 October 2024
Thank you, Ryan! We're thrilled to hear that Sammi provided excellent service and made your experience smooth. We appreciate your feedback!
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