Trusted Agent profile · Clacton-On-Sea
★★★★★
807 reviews across 2 platforms
67-69 Station Road, Clacton-on-Sea, CO15 1SD, CO15 1SD
Bairstow Eves's office in Clacton-On-Sea, at 67-69 Station Road, is rated 3.2 out of 5 across 807 reviews on two platforms, including 179 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Bairstow Eves Clacton-On-Sea Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Clacton-On-Sea.
Every review we hold for the Clacton-On-Sea office, from every platform, shown as written. First names only.
5/5
GoogleSarah and Josh were a great help at this stressful time. Highly recommend
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNon existent communications or professionalism.
We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.
5/5
GoogleThe staff at the clacton branch went above and beyond the help us. They are great.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotMs Sophie Buckthorpe
Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie
5/5
GoogleRichard Gennings (mortgage advisor) was absolutely superb from the word go. Constant contact, updates, chasing etc. It was a very hard time with my particular lender so Richard had alot of chasing to do. I couldn't have asked for anyone better to help me with my mortgage. Thanks again Richard. Much appreciated, hero 👏👏
Many thanks IllegalEagle “crispies86” for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCorrupt Liars
Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.
5/5
Googlespoke briefly over the phone with steven, he was extremely helpful in answering any questions or queries i had. top employee!
Thank you for your kind words! We're so glad Steven was able to assist you and answer all of your questions. He truly is a valuable member of our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHighly recommend this branch as have had a few problems with tenants and they are always quick to sort it out when needed. Kara Smith is always very helpful and knowledgeable in dealing with issues and glad to have chosen this company.
Thank you Kristina for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thanks for the recommendation. Best wishes, Lucy
5/5
GoogleKarl was warm friendly and very knowledgeable. Explained everything clearly and precisely. Brilliant service
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotput the phone down on me after hearing…
put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless
5/5
GoogleLuis was very helpful from the beginning and kept me updated the whole way through. All of them in the office are very professional and helpful
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat service
My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.
5/5
GoogleAbsolutely fantastic and friendly service , so much help and advice and prompt communications.
Hello Wendy, Thank you so much for your kind words and the 5* review! We're delighted to hear that you found our service fantastic and friendly. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotProfessional, Efficient & Friendly staff (Rainham Branch)
Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.
5/5
GoogleRobin "Seller" by name Seller by nature!! Really helped my vendors relocate from Watford to there dream home by the sea. It wasnt the easiest chain to manage but Robin was always on hand to help. A true gentleman. Thank you
Thank you Jamie it's really lovely to read another 5* review for Robin and the Bairstow Eves team. Your comments will be passed on to the team. Kind regards, Lucy.
1/5
TrustpilotKEEPING MY 3500 GBP (deposit & partial rent) for no reason
Partial rent & deposit is still not paid to me in more than 100 days after leaving the rented property on 31st March 2024. I had to leave the rented property early to move to mortgaged house. I have paid them 1500 GBP their non-sense early contract exit and property ad fees; still they are shamelessly keeping my partial rent (paid rent for full month April) and deposit of 2000 GBP, which is nearly 3500 GBP. I was not expecting their service to be the worst in the market. I am going to report to property ombudsman for sure. NO ONE SHOULD USE THEIR DISGUSTING SERVICES.
1/5
GoogleIf you are a landlord avoid like the plague ! Twice I’ve been stitched up by them getting my deposit back after tenants left my property completely wrecked. They not only lied and told me the deposit scheme gave it back to the tenants but they also held onto £150 of it for nearly a year and were clearly not going to tell me about it. They are what give estate agents a bad name - as I’ve told them !NegativeProfessionalism
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am so grateful for everything and Had the most amazing response and help from both Louis and Jackie when moving into our new property. Everything we needed was done and made as simple and easy for us at such a stressful time. Both Louis and Jackie are always so happy and positive and it’s such a lovely quality to see in estate agents that truly love what they are doing. Thank you for everything guys and would definitely recommend you both!!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would have given Robin and he's team 10 stars if i could. Robin look after my mother and father in law with all there paper work on many, many ,many occasion. Robin keeps you well informed with what going on and was a great help getting the sale through to exchange to contract. First class service on all fronts.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBairstow Eve Clacton on Sea have managed the letting on my property for over the past ten years. The service was excellent. Once I instructed them to carry out the sale of the property they could not have been more helpful. They were professional and went above and beyond. Thank-you to the whole branch and especially the manager Rick Hall.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleHad a really easy time moving into my first rented property. Louis was great and was really helpful with the whole process! Thank you!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
1/5
TrustpilotNot real good approach
5/5
GoogleWot a great team of people thay help me a lot
Thanks Joe for your great 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bairstow Eves Clacton-On-Sea Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Clacton-On-Sea.
