Morgan Payne and Knightly reviews

★★★★★ 1/5

Google

DO NOT TOUCH THIS COMPANY UNLESS YOU WANT TO BE LIED TO AND STOLEN FROM!!! Not worthy of 1 star. Started the application the end of Feb/March for a commercial property. We paid the deposit and fees totaling £1950 to Rob (who has honestly been the most helpful in this whole situation but he left, which I can totally see why! Which then all got passed to tony) . We were told the property was ready 4 separate times and even given a draft contract (laughable now!). After months of calling/email and visiting the estate agents we gave up and went directly with the landlord. £1950 Has been stolen from ourselves and the landlord and no one has contacted us after trying to contact hundreds of time via emails/ phone calls and visits. I have full receipts of money paid to themselves. I have folders full of evidence of every phone call and attempt of contacting them. We are in the starting process of solicitors for the deposit back aswell as loss of earnings that we have occurred throughout the last nearly 8 months. When they have answered I got screamed at by the receptionist and called a liar or told they would pass a message on and never replied. We have been pulled into the owners (Tony) personal life/alarming issues and his questionable marriage too get out of answering questions we have been told a multitude of unnecessary personal life from there own staff members about situations in his own I have also full evidence of all this emails, comments from past workers and things he has told. We have had staff walking out infront of us because of this situation embarrassed by the company and extremely upset for us who told us of the company's debt issues, how they dont pay the landlords on time because the money is going into the owners pockets not deposit protection schemes. We have told mpk that we do not want to be dragged into this and just want the property numerous times. Tony is incompetent in all aspects of the job. I have been told the most exaggerated lies as to why he cant answer the phone. Staff told me he was in hospital they had just spoken to him and guess who comes strolling into the office less than 2 minutes after the being told, No other Tony!! (I was aware that tony was ill which is completely understandable if he isn't in work) But for his staff to lie whilst on the phone infront of us and say he said hes in hospital waiting to be seen right now is well, completely and utterly disrespectful. Im sure Tony and his staff will come back at the review with wrong/exaggerated lies of why i am wrong or lying, which his normal course of action but I come with 8 months of receipts and a lot of other people in support of what I have said above who have been in the same situation which i will add if they do come back with the usual ridiculous replys as us as you can see in the other reviews for mkp. We never wanted to be involved in any of this. We are a normal everyday working family with 3 small children trying to open our own small business and do well for ourselves. We have had nearly 2 thousand pounds stolen which we worked hard for. Honestly Tony you should be ashamed.

Aimee · 20 October 2025

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Miss Sham to rent a property, and I couldn't be more impressed with her service. From start to finish, she was professional, responsive, and incredibly helpful. She made the entire process smooth and stress-free, patiently answering all my questions and ensuring every detail was taken care of. Thanks to her, I was able to secure a great place quickly and with confidence. I highly recommend Miss Sham to anyone looking for a reliable and dedicated property agent!

Syed · 1 August 2025

★★★★★ 5/5

Trustpilot

Excellent service from day one.

I have to say the service from Charlotte from Morgan Payne and Knightly Telford has been efficient and professional from day one. Charlotte has been in regular contact with me every step of the way which is what you would expect from an estate agent and she has been proactive in getting my property sold. I cannot recommend Charlotte and team MPK highly enough they are a first class company with the client front and centre of everything they do. Thank you.

Jas · 10 May 2024

★★★★★ 5/5

Trustpilot

First experience exploring a rental…

First experience exploring a rental property, although obstacles experienced with landlord, Chloe has been absolutely fantastic, very supportive and understanding. I would highly recommend this agency to any tenant looking to pursue rental property as the customer service and personal approach has been encouraging and communication has been superb

Rkki · 28 October 2024

★★★★★ 5/5

Trustpilot

PERFECTLY PUNCTUAL

Right from the off, Georgina was on it - speedy to ring, arranging the viewing, rocking up to the property literally to the second of the agreed viewing time - from there onwards the process was so slick and efficient - a fantastic experience

Matt · 8 November 2024

★★★★★ 5/5

Trustpilot

I would highly recommend Morgan

I would highly recommend Morgan, Payne and Knightly to anyone looking for trustworthy and efficient estate agents. They truly exceeded my expectations, and I would definitely recommend them. Charlotte was extremely professional throughout and pleasure to work with.

Tracy · 19 November 2024

★★★★★ 5/5

Trustpilot

Excellent and knowledgeable friendly…

Excellent and knowledgeable friendly customer service in Telford. Shelley & Charlotte were a true delight. Thank you for all your help it has made my house selling journey so easy. 100% recommend Morgan Payne & knightly in Telford.

Michelle · 16 November 2024

★★★★★ 5/5

Trustpilot

personal attention

Charlotte dealt with the marketing of my property and kept in close contact with me with updates. She kept to timescales she gave and made me feel valued. Such personal attention is rare to find. Thank you Charlotte

Mandy · 11 November 2024

★★★★★ 5/5

Trustpilot

Viewing my new home the property in Dawley Bank…

Viewing the property in Dawley Bank Telford was a plesure just what I was loo, ing for and after viewing 27 others I finally found my new home to be.

Patricia · 30 January 2025

★★★★★ 5/5

Trustpilot

Chloe was a pleasure to work with…

Chloe was a pleasure to work with throughout! Quick to answer any and all queries promptly. I would 100% recommend Morgan Payne & Knightly.

SC · 30 March 2025

★★★★★ 1/5

Trustpilot

Terrible company if you are a landlord…

Terrible company if you are a landlord or tenant. Not registered as a business on Company business register but still trading. Not registering tenants deposits. Not paying rent to landlords . Not managing properties for landlords but taking money. Offices unmanned so tennants and landlords cant contact them. Not responding to any kind of communication. DO NOT USE THIS COMPANY 😡

Anne · 11 May 2026

★★★★★ 5/5

Trustpilot

Our family couldnt thank Gemma enough…

Our family couldnt thank Gemma enough at Morgain Payne and Knightly enough she has been fantastic throughout the process of moving home.

Steph · 26 February 2025

★★★★★ 5/5

Google

MP&K provided a brilliant service for us from start to end. They used an excellent photography company to take photographs of our property and our agent Chloe was with us throughout the whole sale process. She kept us regularly updated and …

Radhiyya · 16 April 2024

★★★★★ 1/5

Trustpilot

This is a made up company FAKE

This is a made up company having many other names before the whole firm is a scam please do not use the company the from A to Z it’s crooked from top down they will give u a bunch of lies as they are good in this role . Please go to a reputable company not this fake one T Singh your a fraud

Paul · 4 March 2026

★★★★★ 5/5

Trustpilot

Thank you!

Thank you to Tony, Ami and Dominika for making this process as smooth as possible. They were always on hand to answer any queries and were professional throughout with a personal touch. Thank you once again!

Sunraj · 7 June 2024

★★★★★ 5/5

Trustpilot

Great service from Morgan Payne and Knightly

Rob and the team are motivated and service driven, making it easier for us to attract prospective commercial tenants.

Harjeet · 7 February 2025

★★★★★ 3/5

Trustpilot

Don't answer their phones

How can they sell houses when they don't answer their phones?I have been ringing their Telford number, and it literally rings out, no answer machine, no auto-answer, no people. I've been trying for 2 days. If you are thinking of selling your house, I would never recommend using an estate agent that is not even set up to capture enquries by phone. ** UPDATE **About a week after this review and after an e-mail from myself asking if they were selling the property or not, I got a call from one of the Agents. To be fair, she couldn't have been more apologetic and lovely and quickly got to work in setting up a viewing for us. After the viewing I learned that a few members of the team were off poorly and their phone system hadn't been set up to take voicemails in office hours, only out of hours, and that measures are being taken to rectify that so that they can capture all information. Hopefully that is the case and if it is I am sure the other 5 star reviews will cancel this one out. But I am moving them from a 1 star to a 3 star due to my interactions when they did eventually speak to me.

Luke · 15 July 2024

★★★★★ 5/5

Trustpilot

Letting my property

Sarah & Tony were a pleasure to deal with. They took care of everything they said they would and made the process of letting out my property as easy as possible. Would recommend them anytime.

Chris · 10 May 2024

★★★★★ 1/5

Trustpilot

Absolutely awful estate agents to work…

Absolutely awful estate agents to work with, for over a year now iv been chasing missing payments that my tenants have paid to them but they have failed to send it over to me. They owe me over £7,000 and I have called and left messages and emails and not one single person has tried to resolve the matter, I keep getting told the manager is out of office and I’ll get him to call you back and he never does. Its sickening to think they would put somebody through this especially with it being a substantial amount that has been missed over the months.

Brooklyn · 31 August 2025

★★★★★ 5/5

Trustpilot

Throughout the sale of my house

Throughout the sale of my house. Charlotte was there all the way. Liaising with solicitors. It has been so easy to complete with the support I had. Nothing was to much trouble. Thank you

Ms · 16 May 2024

★★★★★ 5/5

Trustpilot

Anna is a breath of fresh air

Anna is a breath of fresh air. I needed some help and documents urgently for a meeting tomorrow and true to her word, the documents were with me in the afternoon and she has offered to help with a further document which will be very welcome. Thank you Anna, you are an asset to the company. Regards Diane Flavell

Diane · 27 May 2022

★★★★★ 1/5

Trustpilot

AVOID - TERRIBLE SERVICE AND COMMUNCIATION

My landlord transferred the management of the property I am renting to MPK last November (2024). The communication is appalling. I have called so many times and left voicemails for someone to contact me URGENTLY, along with various E Mails to 3 different E Mail addresses. I have also contacted via Facebook, again no response. I have also commented on Facebook to ask if anyone answers phones and E Mails for the comment to be deleted.

Hannah · 29 September 2025

★★★★★ 1/5

Trustpilot

Tony is a theif

Tony is a theif. He takes tenants deposits and does not protect it . He uses it to fuel his obsessions

Mike · 1 December 2025

★★★★★ 5/5

Trustpilot

Charlotte was absolutely fantastic from…

Charlotte was absolutely fantastic from start to finish. Very knowledgeable and always on hand to help with any questions i had.

Emma · 4 November 2024