Lovell Telford reviews

★★★★★ 5/5

Trustpilot

5 star Builder/ Customer Care

We were first time buyers who just bought a house from Lovell at Weston-super-Mare (Foxglove meadows). It was such a pleasant and smooth journey throughout from every aspect of the buying process that everybody would go through. We always tell the lovely Lovell people that how brilliant they are. So I thought I should tell the world too!I can not forget the way we were treated on the very first day! Very professional, no pressure or what so ever, ready to listen, very helpful and same time being proactive. Professionalism can be seen from each and every staff you speak with. We are so delighted and pleased that we hadn’t had any nightmares that people often talk about when buying houses. I cannot appreciate and thank them highly enough!I should mention Ceri, Gaynor and Debra from Sales and Marketing while Benjamin and his team from the project whom we have met so far. Thank you all and best of the luck!

Thusi · 1 March 2022

★★★★★ 5/5

Trustpilot

Happy homebuying

We liked the look of the site from the beginning and eventually signed up for information online. It was very helpful and provided a number we could call. From that moment everything just flowed. We found your staff,on the telephone and in the office, to be very helpful, especially Ann Marie. Ann Marie explained everything in such a way that we had few questions and as we were first time buyers she was excellent in helping us understand the process. We are very happy with the way in which we were treated, it made a very stressful situation so much easier. Of course the best thing is that we feel secure and happy in the purchase of our new home. Many thanks.

MRS · 26 February 2022

★★★★★ 5/5

Trustpilot

Share my good experience with Lovell Homes

This is my first time to buy new built and I think I am lucky to choose Lovell Homes.With no experience on buying new built, I have a lot of questions covering the buying process, the property details, the reservation ..... However, related staff are just so patient, resourceful with up-to-point and timely replies. I would like to express my heartful thank you to Caroline and Graeme who brought me with this pleasant experience. I have no hesitation to recommend Lovell Homes to my friends and Lovell will surely be my first choice when I have another chance of buying.

Ms · 20 February 2022

★★★★★ 1/5

Trustpilot

Spoke to them about poolhouse Road…

Spoke to them about poolhouse Road wombourne development they could not care less about people do not buy a house in this location there is no transport links no school's no doctors no dentist available.

David · 27 May 2026

★★★★★ 5/5

Trustpilot

Amanda at All Saints Green Stradbroke…

Amanda at All Saints Green Stradbroke Suffolk has been amazing helping us with the purchase of our new home. Any queries and questions have been answered quickly, and she has made the process very easy and straightforward. The addition of photos keeping us updated of the progress of the build has been a fantastic and welcome treat and we look forward to moving into our new Lovell home 🏠

Jackie · 22 April 2023

★★★★★ 3/5

Trustpilot

Sales was ok, after care very good and house great.

Sales was ok, nice people but constantly needed reminding about things you’ve asked. Sometimes ask the same question over and over to get responses. Knowledge of the home and process wasn’t to what I expected. I think sometimes I knew more details of the property than sales. Sometimes they’d also go back on their word. Whilst reserving the plot, we were told we could have the Key Worker scheme (gives up possibly £4000 towards the home?). Closer to picking our options we were told we couldn’t have this, were never eligible and wouldn’t be having it. When questioned because this was a big incentive to have the home, we had a call from a lady who I believe to be an area/regional manager. Extremely rude, arrogant and unprofessional person. Told me that if we don't want the plot that’s fine because many other people will have it without the scheme anyway. How’s she deals with customers and represents Lovell to the public I’ll never know. Site management team were ok. Site manager sometimes dismissing your views. Says something would be installed e.g a fence out front, reminded of this months later and got told we never had the conversation and that I’m basically lying. Trainee site manager and rest of the team excellent, accommodating, organised, efficient and good to deal with. Listened to your issues and got them resolved without question. The actual Lovell Customer Service team were brilliant. Couldn’t fault them. Emailing was quick, snags never questioned, always booked trades people in. Biggest issue was the trades people actually arriving. Lovell always chased this up though and didn’t happen often. House build was good. We had a snagging company come in to overlook the house and Lovell knew this whilst it was being built. Maybe more attention given because of this knowledge? Many snags found, but nothing major and said it was a good house and one of the best new build he had inspected for a while. Nothing worrying and all cosmetic. Biggest issue was the finish in painting etc. It wasn’t good. I re-painted the hallway and some other rooms myself because it would be a better finish.Turfed the garden myself. Top soil wasn’t the best, lots of debris in it which needed removing. No issues with the home has arose as of yet and we are very happy with it. The initial process of purchasing could be more “buyer friendly”, more professional, better organised and more updates given along the way. The customer service just needs improving. It feels like once you’ve bought and reserved the home the effort stops because they already have your purchase.

Joshua · 28 January 2022

★★★★★ 1/5

Trustpilot

Very poor Customer Care following purchase

Bought a house on the Stephenson Grange development almost a year ago and still have many snagging issues outstanding. These were noted on the day we got our keys and have still not been fixed. Customer Care not bothered, although they do keep making appointments for Lovell operatives to resolve the issues, they do not turn up without explanation. Sales and the guys on site are great, but Lovell’s aftercare is shocking. Avoid.

Josh · 28 November 2022

★★★★★ 4/5

Trustpilot

Beautiful Home, After-care could be better

Very well built and beautiful homes with clever planning and design. Majority of homes have very decent gardens, are not overlooked and absolutely do not feel like a copy&paste new build you can see elsewhere.Aftercare is a bit chaotic but issues do tend to be small, although the small issues can grow with the time it takes aftercare to arrange anything.

Joe · 13 November 2023

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service. Thank you Tom and Andrew. They were so helpful and went above and beyond.

Claire · 15 September 2025

★★★★★ 5/5

Trustpilot

I had a great experience with Lovell…

I had a great experience with Lovell Homes; the staff are helpful, dedicated, and friendly.

Susan · 1 October 2026

★★★★★ 5/5

Trustpilot

Jordan Painter & Decorater. Williams Park, Wymondham.

Snags at Williams Park, Wymondham. Jordan was super friendly yet so professional. He listened to any concerns that we had and went above and beyond to put things right. I can’t fault Jordan’s quality of work, clearly very skilled and takes pride in what he does! Very satisfied, thank you Jordan!

Georgia · 26 April 2024

★★★★★ 4/5

Trustpilot

Home

The move into our new home went reasonably well considering we have not previously moved for some circa 30 years. The staff at Lovell have been extremely helpful thus far albeit there are still a number of issues to be resolved which is to be expected in a new build property. The sales lady Cathy was very professional and courteous on the day we took up residence and endeavoured to assist in ensuring that everything was perfect for us which we found very reassuring.

David · 1 September 2021

★★★★★ 4/5

Trustpilot

Helpful and Professional

The guys who attended my New Build property for snagging issues were first class. I’d particularly like to mention Andy B, who was polite, clean and tidy and extremely helpful. Also Joanne at the office was very friendly and able to assist with rescheduling appointments at short notice.

Joseph · 21 January 2026

★★★★★ 1/5

Trustpilot

Avoid Lovell Homes

Myself and my partner recently completed on a Lovell home. It has been the worst decision we have made. Lovell have handed over a very poor quality home and as a company have zero customer care. From the start of our journey buying our home it has been dreadful. The sales team made it beyond stressful and now living in our home we have had no contact from the customer care team unless we chased them up. Not to mention the house was handed over absoutley filthy, a brand new house should be clean nearing spotless. Our house was the opposite. I would not recommend buying a Lovell home to anyone. Believe the negative reviews, we wished we had. The snags in our home are more than snags, the whole house is poorly plastered and decorated amongst other things. We are lost for words for how we have been treated. We have made a official complaint and are yet to hear back, clearly a unhappy customer isn't as important once money has been exchanged.*edit* Our additional details have been passed as requested. Our complaint was not taken seriously extremely poor response and refusal to accept responsibility or offer any sort of compensation regarding the many issues we experienced. In efforts to fix the house many appointments were made with various workmen from LOVELL resulting alot not turning up as planned or point blank refusing to do work. Everything is a fight with the company it is exhausting. We are still waiting for our "snags" from Nov 2020 to be completed. Not only do we stand by our review, our opinion if anything of this company is worse than before.

Miss · 12 August 2021

★★★★★ 5/5

Trustpilot

Outstanding

From the very beginning that we purchased the house in Hopton, everything went smoothly. Debbie from sales was very helpful whenever we have questions and always kept us updated with regards to the house. Matt the Site Manager here in Hopton was really a nice guy, he has been very helpful since we moved and gave us a first class service - Martyn

Martyn · 17 July 2023

★★★★★ 5/5

Trustpilot

Telburn Way Purchase

Rosann has been wonderful and informative in our early exchanges of first reserving our plot and organising our first face to face meeting where we we able to discuss extras for our new home. Nothing was an issue and made the family feel welcomed and catered for with refreshments and her secret stash of buscuits. So far exactly what we would hope for from the builder and looking forward to seeing how our house build progresses

BWard · 6 March 2022

★★★★★ 5/5

Trustpilot

Park View, Holt

Our purchase was a long time coming as we are relocating from another area. At all times we were made to feel welcome and Bonnie and Jo were always on hand to assist with any questions we had.

Helen · 6 April 2026

★★★★★ 5/5

Trustpilot

Excellent service

Our first visit to Lovell home site at Royal Victoria Court was so welcoming even though we were not fully ready for the purchase. The sales team at our return visit did all within their capability to make sure we were catered for, explained the process, answered our many questions and friendly to our little ones.They are excellent at what they do.Thanks guys.

Daniel · 27 June 2023

★★★★★ 1/5

Google

The sales process was ok, maybe because they wanted to get the money. But the after sales absolutely disgusting and disgraceful. I have hired a snug agency and guess what? There is not a wall in my house that is in line, windows al out of line. I have been living here for almost a year and I still have little and major problems outstanding. You can never get hold of the after sales, they order wrong replacements, they never reply to emails and the biggest issue is that all the estate has the same problem: all the gardens are overflowing and impossible to access. Myself and all my neighbours are sending email after email, call after call, promise after promise and guess what? They are doing nothing about it. My kids and dogs cannot even go to the garden and after paying £300.000 for a house with a garden you think you actually have a garden but obviously not. They are doing nothing and they decided to disappear completely. Be aware that the issue in the garden impacts the whole estate, so if you are thinking to buy a house from Lovell Wild Walk you have to take into consideration a budget for fixing the mess they have made.

Maria · 29 May 2024

★★★★★ 5/5

Trustpilot

Amanda was really welcoming with us and…

Amanda was really welcoming with us and had an approachable and friendly attitude throughout the whole process. We lost our dream plot originally and then we were contacted as soon as it became available again which is excellent customer service. Would highly recommend Lovell after dealing with Amanda. People are often quick to complain about bad service but equally it should be recognised when a great service is received so thanks for making this a painless experience.

Ben · 1 December 2021

★★★★★ 5/5

Trustpilot

Decoration …

Jordan visited today to carry out some remedial decorative work at our property in Wymondham after a water leak was reported, he was Very courteous and professional and did an excellent job, defiantly five stars.

Bruce · 23 April 2026

★★★★★ 5/5

Trustpilot

I am thoroughly pleased with the team…

I am thoroughly pleased with the team at Lock Gardens, particularly Kathryn and Laura, for their exceptional work. Their friendly demeanor and willingness to address any minor concerns with utmost clarity have been most admirable. Their effort to ensure our satisfaction sets a high standard for excellent customer service.

Bibitha · 23 April 2024

★★★★★ 4/5

Trustpilot

Brought a house in 2014

Brought a house in 2014, sold it a few years later but the guys were brilliant during the sales and even put a window in a place that shouldn’t have had it but it wasn’t flagged to us on the design.There were some teething issues but their Maintenance guy - wish I could remember his name was amazing! Reminded me a little of Danny Devito!It’s a shame I’ve brought a house from a five star company now who are actually poor in comparison to Lovell! Would buy from Lovell again

Tech · 31 March 2021

★★★★★ 5/5

Trustpilot

Matt & Jo at Williams Park

Matt & Jo at Williams Park have been brilliant helping and advising my daughter. They make you feel very comfortable when wanting to view the showhome. They even bought my daughter a rose, balloon and cakes on her birthday when she was there making her choices!Matt made me a lovely cup of tea today when I was there waiting for the site manager.

Linda · 23 May 2023