Lovell Telford reviews

★★★★★ 5/5

Trustpilot

Jacqueline Central Square Winchburgh

Went into Lovell home with little previous knowledge on the whole home process. Loved the show homes and knew we were interested. Jacqueline at Central Square Winchburgh made our experience flawless. She was extremely warm and welcoming. She helped put any of our concerns at ease and was always contactable and quick to reply. She let us look at the show home without breathing down our necks and gave us the freedom to explore. Being first time buyers, Jacqueline provided us with all the information and reassurance we needed to go ahead and purchase our first home. Would highly recommend.

JH · 13 April 2026

★★★★★ 5/5

Trustpilot

We completed on our new Lovell Home…

We completed on our new Lovell Home this week. Having had unexpected brain surgery earlier in the month we needed help. It came in spades in the form of Bonnie Younger the Sales Executive at the Park View Site in Holt. She is just a diamond who not only walks the exra mile she carried us along with her. Thank you Bonnie.

Mr · 13 December 2025

★★★★★ 5/5

Trustpilot

Bowlers Green, Hopton

Debbie at Bowlers Green, Hopton has been fantastic, friendly, knowledgeable and happy to help. Made the visit worth while. A real credit to the team. Highly recommended.

Work · 4 September 2026

★★★★★ 5/5

Trustpilot

Experience of buying with Lovell Homes

Lovell Homes - Park View, Holt. A good friend recently purchased a new build on this development. The excellent customer service from Bonnie, the sales executive, whose professionalism, patience, knowledge, guidance and hard work is truly appreciated. Additionally, post-sale the site manager and his team have been extremely helpful and on-hand at all times. My dear friend is now settled into her lovely new home with sincere appreciation to all concerned at Lovell’s Park View.

LInda · 17 August 2026

★★★★★ 5/5

Trustpilot

Lovely homes Excellent company to deal with

From the first enquiry Simone from the marketing and sales helped us in every way she kept us informed regularly with updates and recommendations She was so kind and thoughtful to us throughout the process. We felt completely confident and reassured . We did the part exchange and a solicitor from their panel and it was so easy and helpful The llovel transaction policy made the process so easy and stress free would highly recommend

Denise · 14 August 2026

★★★★★ 5/5

Trustpilot

What a great experience was lovely The…

What a great experience was lovely The person that was presenting the House was so kind and polite couldn’t ask for anything

Fabio · 13 September 2026

★★★★★ 5/5

Trustpilot

Heidi was exceptionally helpful

Heidi was exceptionally helpful, efficient, patient and understanding. She made a difficult situation as stress free as possible.

Patricia · 20 September 2026

★★★★★ 5/5

Trustpilot

Great first impressions

Although I don’t have anything to compare in terms of buying a home from a plan. Bella has been not just knowledgeable, and able to respond to every question she had been experienced in the pace of information needed. She appreciates how there are lots of decisions, happy choices but lots of them. We went down to the Northallerton site and had a really positive first impression of the show home and overall quality. Northgate was very much a building site at Christmas.

Aileen · 11 February 2026

★★★★★ 1/5

Trustpilot

This developer refuses to fix any…

This developer refuses to fix any snagging issues raised during the warranty period once the warranty period expires. They ignore emails and phone calls in the hope that you will simply go away. Dreadful company. We are now enacting NHBC and potentially legal proceedings against them. In response to their reply - they attended, made the issue worse and now refuse to attend again.

Tom · 20 September 2026

★★★★★ 4/5

Trustpilot

Amazing and very supportive

To begin with, in my journey of buying a house with Lovell in King’s Lynn, Hailey was very supportive and answered all my questions well. Everything was explained clearly. When it was time for the exchange of contracts and completion was approaching, I encountered issues with my own conveyancing solicitor. It was a very stressful moment.

Ma · 17 November 2025

★★★★★ 5/5

Trustpilot

Great experience with Lovell Homes

I have only just reserved a plot with Lovell Homes at Ruby Meadow in Holsworthy Devon so it’s early days but so far I feel that I’m being well looked after Justin has been amazing and helping me through the process along with Janine I’m very happy with everything

Edithrose · 7 September 2026

★★★★★ 5/5

Trustpilot

Saints Green South Otterington

Jayne was very professional and approachable. She answered all our questions and was happy to spend time with us viewing our new home. Very helpful and a good knowledge of the local area.

Paul · 18 May 2026

★★★★★ 1/5

Trustpilot

Yet another problem dealing with Lovell’s

After numerous problems with our new build house in Cwmbran, we find ourselves in yet another situation with Lovells. We claimed through NHBC for a damp problem in an external wall. The problem is that the MgO boards have failed causing internal damage. Eighteen stressful months later our claim got accepted. The work required to replace the failed MgO board has been offered to Lovells, which NHBC has said they’ve accepted. Apart from a visit in March when they removed bricks in various places in the wall in question, we’ve heard nothing since. NHBC have said Lowell’s are not answering their calls or emails. We have also tried to make contact.

Paul · 5 May 2026

★★★★★ 5/5

Trustpilot

Great reservation experience

We’ve recently reserved a plot in Morpeth with Bella. The whole process has been really great. Bella has been super helpful and explained all our options and the process really well.

Mrs · 1 May 2026

★★★★★ 5/5

Trustpilot

Jordan from Leiston was a superstar

Jordan from Leiston was a superstar. Went above and beyond for me. I have kids with additional needs and he understood this. Was a lovely guy.. definitely a credit to you.

Charlette · 1 May 2026

★★★★★ 5/5

Trustpilot

Great experience

There had been an issue with our front door lock and a need to replace the skirting in a part of the kitchen due to a subsequently fixed leak. Tom of Lovell Homes attended twice in a span of 3 weeks to sort everything out professionally. Our door lock works perfectly now and the skirt board and it's surrounding walls look new and shiny thanks to Tom's thorough touching up. He is also friendly, patient and courteous. There is another issue that is still outstanding, which may become the subject of another review, but on this occasion, we are very happy with how quickly and neatly the issues were dealt with by Tom and LH.

Anita · 14 December 2024

★★★★★ 5/5

Trustpilot

New Home

The two lovely ladies we met were Jo and Ellie. They are both very friendly and were very welcoming and happy to show us around the show houses and able to explain everything about the property we were interested in buying.The following day we went back for another appointment were Ellie went through all the paperwork with us and answered all our questions.She also helped us choose are carpets and flooring,nothing was to much trouble for her.After a long two years of trying to sell our flat and buy a house we are really excited about moving into our lovely new home in the new year.Kind Regards Debbie and David Crisp

Debbie · 7 December 2024

★★★★★ 5/5

Trustpilot

Thank you to Andrew

We want to thank Andrew for coming to help us on Monday. He turned up with a list of issues and fixed everything he possibly could, we had an issue with some draws for months that we were basically told it would take alot of disruption fix but in no time at all he had them sorted and back into place how they should have been from the start no disruption to us at all. Andrew asked us to check his work as he went and made sure we were satisfied throughout. A friendly, reliable and conscientious workman😊

Kelsey · 5 December 2024

★★★★★ 5/5

Trustpilot

Brilliant sales service at Briarswood

A few months ago while toying with the idea of putting the house on the market, we popped into the sales office at Briarswood. From the start Mandy couldn't be more helpful with our questions and letting us view all the show homes. From that moment we decided to list our house and are currently going through a purchase on the development. Throughout it all Mandy has been a pleasure to deal with and has been keeping us in the loop with the various plots we have been interested in and the list of questions we keep asking, nothing is too much trouble.

Lorraine · 23 November 2024

★★★★★ 1/5

Trustpilot

Avoid. At all costs.

I have just written a 5 star review for a car dealership that I purchased a 35k car from. Sadly, purchasing a £500k property from Lovell is a completely different story. You would think purchasing a property of this specification would be luxury in today’s market. However we have experienced major health and safety issues and ongoing plumbing issues 16 month down the line. We also experienced a delay in moving in due to boundary issues that actually didn’t exist, nobody had bothered to conduct a site visit to realise the plans and boundary were actually correct. This was following mounting pressure to ensure we were in a position to buy, which we went above and beyond to ensure our homes were sold in time…only to end up in a hotel as Lovells didn’t meet their end of the deal. When I was a few weeks from giving birth. We have had water pouring through light fittings in the kitchen onto our baby’s high chair due to poorly fitted showers. Water saturating carpets and ceilings in our 11 year olds bedroom due to poorly fitted showers. Water saturating ceilings in our 11 year olds bedroom due to bricks being missing from the front of the house. Windows whistling with wind into our 11 year olds bedroom due to poorly fitted trickle vents. 7 foot wooden planks falling on the back of my partners head when he opens the garage door (luckily he is made of tough stuff - this could have been either my 1 year old or 11 year old which could have been a different story), junk that was buried underneath our garden turf popping up and slicing the bottom of my 8 year old nephew’s foot, heating that malfunctioned and went above 28 degrees when we brought our new born home, along side a huge huge list of other avoidable snags that if the property had been finished properly wouldn’t have happened. We also have a constant loud knocking sound during water running and draining. We have highlighted these issues constantly with no real resolution so we have had no choice other than to instruct NHBC for intervention. We even experienced a recent customer service phone call where an advisor was clearly having another conversation during the time and we were met with “you’re joking!” Rather than a hello. The professionalism and conduct of this company deserves a 1 star and to be honest I could write an essay here with everything our family has been through when it should have been a very pleasant experience and time of our lives. I have purchased 3 new build properties in my time so far, one of them being known as a budget builder, and not experienced anything as poor as this before. Please think twice before you purchase a Lovells property, especially if you’re spending half a million. To summarise I feel like the experience we have received, we feel like we owe them something instead of the customer is always right. Tara Pearson.

Tara · 10 April 2026

★★★★★ 5/5

Trustpilot

Bonnie was very helpful and supportive

Stephen · 5 October 2026

★★★★★ 5/5

Trustpilot

Outstanding Service and Peace of Mind

Bella was absolutely amazing throughout our home-buying journey. She was incredibly helpful, always available, and communicated clearly every step of the way. She made the entire process feel smooth and stress-free, and most importantly, she made us feel safe and confident throughout the purchase of our new home. We truly couldn’t have asked for a better sales agent and would highly recommend Bella to anyone looking to buy a home.

Megan · 11 February 2026

★★★★★ 1/5

Trustpilot

Lovell Glow Garren (Hamilton)

UPDATE - 23OCT24 (1 Star Review)The below was our experience with Lovell when we initially engaged formally back in December 2023. We are not even a year on, and oh what a different place we are in now.....Glow Garren - Hamilton (South Lanarkshire)Lovell Homes Glow Garren. The only poor quality property we have ever owned. The remedial works carried out have been pitiful, poor standards, incomplete work and a very defensive response. Despite earlier positive signs of a more engaging and supportive approach, that has since lapsed. The response from managers who are supposedly customer focused is at best defensive and arrogant. We will never buy another Lovell Home again! We took possession of our property March 2024, we have been more than patient! Pathetic.......DEC 2023 (5 Star Review)After a particularly long and complex journey to get here, we have just reserved at Glow Garren. Anne-Marie has been absolutely amazing! The level of focus and support has been second to none and has culminated in our decision to buy with Lovell. Jackie has latterly assisted with some of the process, and so thank you for all her support too. We are feeling very confident moving forward with our property purchase in early 2024!

JM · 24 October 2024

★★★★★ 5/5

Trustpilot

Parents relocation

My mother & father are currently purchasing a new home and relocating, and leaving a home that my father has lived in for 79 years. Mandy who we have met through the purchasing of the property has been great and very mindful of the needs of my parents and has walked them through the process all the way. last week when they visited to start the process of selecting their flooring, again, Mandy was outstanding with the help she gave them, and what was one of the nicest touches, was, when Mandy introduced them the Mark the aftercare operative, as he assisted with all the questions, and answered them, all which gave so much comfort to them, that there is some one on hand to support, as this is such a massive move.keep what you are doing.

Mr · 22 October 2024