5/5
GoogleVery friendly and Very efficient
Agent replied · 23 August 2025
Thank you for your feedback!
Trusted Agent profile · Telford and Wrekin
DB Roberts Telford and Wrekin reviews
★★★★★
330 reviews across 3 platforms
30 Market Street, Wellington, Telford, TF1 1DT, Telford and Wrekin, TF1 1DT
DB Roberts's office in Telford and Wrekin, at 30 Market Street, is rated 4.6 out of 5 across 330 reviews on three platforms, including 47 Google reviews rated 4.7.
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Reviews
Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
Google5/5
TrustpilotBethany was really helpful sorting my…
Bethany was really helpful sorting my move, the process was painless and easy, highly recommended
5/5
TrustpilotClaudia provided a great service.
Claudia was pleasant to work with and understood my needs. She worked to make my transaction smoother and quicker.
5/5
TrustpilotAmazing service by the lovely Tia
Amazing service by the lovely Tia. Helped me every step of the way to secure our new rental property, answered every question I asked and was fast at keeping me updated. I couldn’t be happier with the service provided by herself, such a happy friendly lady! Super duper service from DB Roberts. 10/10 Thankyou so very much
5/5
TrustpilotThey made us feel very comfortable &…
They made us feel very comfortable & kept us update throughout our process with the house hunting. The whole team have been Lovely.
Agent replied · 22 October 2024
Thank you for your lovely feedback! We’re pleased to know that you had a positive experience with our team. If you need any further assistance, please don’t hesitate to reach out.
5/5
TrustpilotAmazing service
Amazing service, right from the first visit for valuation. Superb communication, lots of viewings planned and confirmed by texts, delighted that the house sold on first viewing!
Agent replied · 22 October 2024
Thank you for your wonderful feedback! Congratulations on selling your house on the first viewing! If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotBrilliant Service
Effective and efficient communication. Polite and professional at all times. Lovely friendly staff. Very supportive of my personal situation. Went the extra mile to help and accommodate.
Agent replied · 22 October 2024
Thank you for your kind words about our team! Your feedback means a lot to us.
5/5
TrustpilotWe cannot commend Emily highly enough
We cannot commend Emily highly enough. From day one, not only did she efficiently & professionally manage enquiries but she proactively sought prospective purchasers for our property. She was always aware & up to date regarding the process & was a pleasure to deal with. We believe ourselves to be fortunate to have had Emily as our primary point of contact.
5/5
TrustpilotGreat
Friendly, thorough and helpful. Tia was great at organising the whole process for us.
5/5
TrustpilotMoved Management Company to DB Roberts
We have moved management companies and Lisa Edwards has been really helpful- thank you
3/5
TrustpilotDB Roberts & Partners offers a decent…
DB Roberts & Partners offers a decent service, keeping everything running smoothly and staying honest. The staff, like Tia and Emily, are friendly and professional, ensuring good communication throughout processes like renting or selling property. Overall, it's an average experience with some standout interactions, but nothing overly extraordinary.
5/5
TrustpilotVery helpful
Very helpful, Great People to deal with!
Agent replied · 23 August 2025
Thank you so much for your kind words!
1/5
GoogleVery very poor service found them to be very rood and unwilling to listen had to ri g them six times just to get hold of person as never bothered to return calls don't use them
Agent replied · 25 October 2024
We are sorry to hear that you feel this way, as providing excellent customer service is always a top priority for us. We appreciate your feedback and it has been passed onto our management team. We value your business and hope that you'll consider giving us another chance in the future. If you have any specific concerns or would like to discuss your experience further, please don't hesitate to reach out to us directly by emailing wellington@dbroberts.co.uk.
5/5
TrustpilotFantastic service very helpful would…
Fantastic service very helpful would highly recommend
5/5
TrustpilotBrandon was very helpful and sorted…
Brandon was very helpful and sorted everything out what I needed! What a legend
1/5
TrustpilotBy far and away the worst estate agents…
By far and away the worst estate agents in Shropshire, from the snotty attitude of its ‘sales negotiators’ to the lack of communication, throw in a couple of ‘Ghost viewings’ and not being able to find my own listing anywhere, how they are still in business is beyond me, if you are thinking of selling, buying or renting please please please do yourself a favour and go to a competitor, you can thank me later.I will never deal with these inept fools ever again, they just suck the nice right out of you!!!!
1/5
TrustpilotAwful Company
Following the death of my father, I sold the house just shy of 12 months post his death, no issue with the sale.My experience relates to the email received this week from DB Roberts stating a “Happy Anniversary” it’s been five years since you moved. The email then went on to push me to sell with them again!Although years have passed, this email from them still upset me.I have emailed DB Roberts twice and both emails ignored. Obviously don’t careInteresting GDPR came into effect a year after I sold and I’ve not given permission to hold my details. So second issue is the breach in my privacy and data.The stigma of being an estate agent in the days of gazumping just goes to show that 30 years on, still haven’t become professional
5/5
TrustpilotTia has concluded a couple of tenancies…
Tia has concluded a couple of tenancies over the last few weeks, and the communication from start to finish has been exceptional.
Agent replied · 22 October 2024
Thank you for sharing your positive experience! We look forward to assisting you again in the future!
5/5
TrustpilotSo pleased with the process from start…
So pleased with the process from start to finish, exceptional customer service and communication, especially from Joshua May and also Sam Garbett who have both been remarkable throughout and made this process as least stressful as it possibly could have been. I hope to work with Joshua, Sam and the whole team again for any of my future purchases
5/5
TrustpilotTia Scott who I’ve been dealing with…
Tia Scott who I’ve been dealing with about my property has been really good with me! After finding tenants and keeping me in the loop about everything that’s going on. Communicating and keeping me inform about the tenants too! Tia Scott Thankyou again You’ve been incredible!👍
5/5
TrustpilotGreat service
Delt with by Adam Excellent communication Professional service Helped me find the right home through great product knowledge and recommendation
Agent replied · 22 October 2024
Thank you for your feedback regarding Adam's service!
5/5
TrustpilotAlways someone available to speak to you
Could always phone and speak to someone who knew the details of the property I was selling, got regular email updates, requests for advice were timely and appropriate, appointments were always on time, was confident they would do a good job showing prospective buyers around, very happy with the brochure produced and all the staff that I met/spoke to.
1/5
TrustpilotZero Comms
these jokers never call you back when they arrange to two days of promising to call and ive had to call them to be told you will be called back later in the day no calls so ring againto be told im on my own in the office call back will happen before 515pm today no call so i ring back another person answers and says hold on i will get so and so then to be told we will call in the morning bad bad service
1/5
TrustpilotWHAT A JOKE
Worst company ever if your thinking of selling or have had a offer accepted please go to another company this is by far the worst ever experience me and my partner have ever been faced…they do not honestly communicate between seller and buyer they have the worst staff that lie constantly. I would never ever recommend them to anyone ever. They have wasted 4 months of our time lying to us making us wait a further two weeks saying the seller will do a report which was required and on top of that they have basically said you can do a the report but we are putting the property back on the market how does that even make any sense? very poor customer service talk about being unethical? we have been nothing but honest with them. I’m furious to be honest and then they have the audacity to say there is a language barrier problem with the seller lol that is not our problem they should get a translator then if that’s the case…we’ve done hard credit searches twice which affects us not them…I never once received a call off a manager and we was kept in the dark… I think they are in the business for wasting peoples time and conning people just for financial gain or commission don’t waste your time with them. They should be on a wind up page on YouTube because they’re an absolute JOKE!
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Tell us what you need and we'll put you in touch. DB Roberts hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Telford and Wrekin.
