5/5
TrustpilotFantastic service very helpful would…
Fantastic service very helpful would highly recommend
Trusted Agent profile · Telford and Wrekin
DB Roberts Telford and Wrekin reviews
★★★★★
399 reviews across 2 platforms
6 Oxford Street, Oakengates, Telford, TF2 6AA, Telford and Wrekin, TF2 6AA
DB Roberts's office in Telford and Wrekin, at 6 Oxford Street, is rated 4.6 out of 5 across 399 reviews on two platforms, including 116 Google reviews rated 4.7.
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Reviews
Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBrandon was very helpful and sorted…
Brandon was very helpful and sorted everything out what I needed! What a legend
1/5
TrustpilotBy far and away the worst estate agents…
By far and away the worst estate agents in Shropshire, from the snotty attitude of its ‘sales negotiators’ to the lack of communication, throw in a couple of ‘Ghost viewings’ and not being able to find my own listing anywhere, how they are still in business is beyond me, if you are thinking of selling, buying or renting please please please do yourself a favour and go to a competitor, you can thank me later.I will never deal with these inept fools ever again, they just suck the nice right out of you!!!!
1/5
TrustpilotAwful Company
Following the death of my father, I sold the house just shy of 12 months post his death, no issue with the sale.My experience relates to the email received this week from DB Roberts stating a “Happy Anniversary” it’s been five years since you moved. The email then went on to push me to sell with them again!Although years have passed, this email from them still upset me.I have emailed DB Roberts twice and both emails ignored. Obviously don’t careInteresting GDPR came into effect a year after I sold and I’ve not given permission to hold my details. So second issue is the breach in my privacy and data.The stigma of being an estate agent in the days of gazumping just goes to show that 30 years on, still haven’t become professional
5/5
TrustpilotTia has concluded a couple of tenancies…
Tia has concluded a couple of tenancies over the last few weeks, and the communication from start to finish has been exceptional.
Agent replied · 22 October 2024
Thank you for sharing your positive experience! We look forward to assisting you again in the future!
5/5
TrustpilotSo pleased with the process from start…
So pleased with the process from start to finish, exceptional customer service and communication, especially from Joshua May and also Sam Garbett who have both been remarkable throughout and made this process as least stressful as it possibly could have been. I hope to work with Joshua, Sam and the whole team again for any of my future purchases
1/5
GoogleJust Onceto give an idea of how useful their service is... Once leaving the property I have been asked if I was happy to leave a new slide in the garden because the new tenant was asking for it. I have been told afterwards that part of the deposit had to be retained for the removal of it...
Agent replied · 25 October 2024
Hello Leonardo, we are sorry to hear that you feel your experience with DB Roberts was a bad one. Please contact our lettings team on 01952 291622 if you wish to discuss further. Kind Regards, DB Roberts.
5/5
GoogleShe's very professional and friendly, keep up the good work
5/5
GoogleBethany sorted out my problems with energy suppliers very quickly and efficiently, thankyou
Agent replied · 9 November 2024
We’re glad to hear everything is all sorted! If you need any further assistance, don’t hesitate to reach out. Thank you for your kind feedback!
5/5
TrustpilotTia Scott who I’ve been dealing with…
Tia Scott who I’ve been dealing with about my property has been really good with me! After finding tenants and keeping me in the loop about everything that’s going on. Communicating and keeping me inform about the tenants too! Tia Scott Thankyou again You’ve been incredible!👍
5/5
TrustpilotGreat service
Delt with by Adam Excellent communication Professional service Helped me find the right home through great product knowledge and recommendation
Agent replied · 22 October 2024
Thank you for your feedback regarding Adam's service!
5/5
TrustpilotAlways someone available to speak to you
Could always phone and speak to someone who knew the details of the property I was selling, got regular email updates, requests for advice were timely and appropriate, appointments were always on time, was confident they would do a good job showing prospective buyers around, very happy with the brochure produced and all the staff that I met/spoke to.
1/5
TrustpilotZero Comms
these jokers never call you back when they arrange to two days of promising to call and ive had to call them to be told you will be called back later in the day no calls so ring againto be told im on my own in the office call back will happen before 515pm today no call so i ring back another person answers and says hold on i will get so and so then to be told we will call in the morning bad bad service
5/5
GoogleLovely management of property. Communication always effective and efficient.
Agent replied · 8 December 2024
Thank you for your feedback! We're always here to help.
1/5
TrustpilotWHAT A JOKE
Worst company ever if your thinking of selling or have had a offer accepted please go to another company this is by far the worst ever experience me and my partner have ever been faced…they do not honestly communicate between seller and buyer they have the worst staff that lie constantly. I would never ever recommend them to anyone ever. They have wasted 4 months of our time lying to us making us wait a further two weeks saying the seller will do a report which was required and on top of that they have basically said you can do a the report but we are putting the property back on the market how does that even make any sense? very poor customer service talk about being unethical? we have been nothing but honest with them. I’m furious to be honest and then they have the audacity to say there is a language barrier problem with the seller lol that is not our problem they should get a translator then if that’s the case…we’ve done hard credit searches twice which affects us not them…I never once received a call off a manager and we was kept in the dark… I think they are in the business for wasting peoples time and conning people just for financial gain or commission don’t waste your time with them. They should be on a wind up page on YouTube because they’re an absolute JOKE!
5/5
TrustpilotToilet blocked
I received a call to say there was an issue with a blockage within the building caused by an outside pipe.Bethany at DB Roberts kept me informed and up to date. Getting in touch with contractors to get the problem sorted quickly and efficiently.Thank you for dealing with the problem and liaising with the tenants.
1/5
TrustpilotNot a chance in hell
We decided to sell our house a few months back and invited DB Roberts to give a valuation. They gave a very low valuation based old sales figures of other houses in the area (some up to 3 years old sales). Of the 3 valuations theirs's was 20 thousand lower than the other 2 valuation, that not being bad enough but the woman that came out was very pushy saying you wont get better, and you need to list now. We ended up sell within 2 hours of the house coming to market and at 25 thousand pound more than their valuation (Full asking price). It felt that Roberts were just interested in a quick flip at our expense. Wouldnt every approach them again. We sold through Manleys who were, courteous, proactive and yes sightly more expensive but worth the extra.
5/5
GoogleOn time very professional took his shoes off 👌 …
Agent replied · 9 November 2024
Thank you for your kind review! We're glad to hear that our team provided a professional service and made sure to respect your home.
5/5
GoogleGreat service and communication. Very approachable agent. Super fast referencing!
Agent replied · 9 November 2024
Thank you, we appreciate you taking the time to share your experience!
5/5
GoogleAlways 5 star service, very professional !
5/5
TrustpilotD B Roberts Lettings: Landlord Recommendation
D B Roberts have managed two rental properties for me in Cannock and Norton Canes, Staffordshire for a number of years. The lettings department have always been professional, friendly and responsive to any issues. The team has also provided me with advice on my properties (e.g., insurance options and legal issues). Highly recommended.
5/5
TrustpilotSale of residential mobile home
Efficient and professional throughout all stages of contact. It felt as though the team were interested in what we were selling and then passed their interest over to prospective purchasers culminating in many viewings. This experience was over a period of time not over just one day
1/5
GoogleAbsolutely useless. Don't waste your time with them they clearly don't care about anything. Polite and friendly in person and then don't answer emails or phone calls. I was told I'd be called back once someone was available and still haven't received that call. Very unprofessional. Don't be fooled by the smiling faces.
Agent replied · 25 October 2024
Hi Michelle, sorry to hear that you feel this way. We have no record of what property this is in connection to. If you could please call us on 01743 284990 we will get some more information from you and we will be happy to look into this further. Thank you, DB Roberts.
5/5
TrustpilotClaudie was most helpful.really good…
Claudie was most helpful.really good customer service
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Tell us what you need and we'll put you in touch. DB Roberts hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Telford and Wrekin.
