Trusted Agent profile · Teignbridge
★★★★★
88 reviews across 2 platforms
28-30 Fore Street, Bovey Tracey, TQ13 9AD, Teignbridge, TQ13 9AD
Bradleys Estate Agents's office in Teignbridge, at 28-30 Fore Street, is rated 4.0 out of 5 across 88 reviews on two platforms, including 68 Google reviews rated 4.6.
Every review we hold for the Teignbridge office, from every platform, shown as written. First names only.
5/5
GoogleHad a wonderful experience with Jodi at Bradleys, from day one of showing me the homes that were for sale and meeting me on several occasions so that I was able to form a good opinion of what I saw. She was so kind and patient. Then the barrage of questions from my law firm, she managed to collate all the information in a timely and organised manner. Well done Jodi and a huge thank you from me.
5/5
GoogleExcellent service and support from our initial enquiry to successfully finding our future home. The Manager, Tariq and his team, constantly kept us up to date with developments throughout the whole process. Would have no hesitation in recommending Bradley’s in Bovey Tracey to any future home seekers or sellers. Many thanks.
5/5
GoogleWe used Bradleys to buy our first home this year and Jodi was excellent. Extremely efficient at keeping us up to date and very reassuring throughout the whole process. Would definitely recommend
5/5
GoogleBradleys were really helpful and friendly throughout our process of searching for a property. They really came into their own when we were actually purchasing the house, keeping us as updated as possible with the progress and walking us through the whole process. Jodi, in particular was fantastic to work with and I could not recommend any higher. Thank you.
5/5
GoogleProfessional, informed and friendly service. We were in no doubt from early on that Bradleys were the right estate agents for us. Their customer-focussed approach put us at ease from the outset. No hard-sell, just a well undertaken service to sell our home. The staff were very friendly and kept us well informed of progress at all stages. We would thoroughly recommend them to anyone intending to sell their home.
1/5
TrustpilotNot impressed.
Not impressed. Tried to rent via rightmove so called them. The phone number is just an automated system that directs you to their website and therefore useless. Went to their website: you can't even request more information without entering loads of personal details into this. As part of this Bradleys require you to send through an Experian credit check and you can't progress without it, this means you have to create an account with Experian too or other credit check agency... and accept all their terms and conditions... Still, I ploughed on, completed a credit check and then go no response at all! Utter waste of my time. Went back through right move to contact them, i.e. seemingly the only way to message them. Got a response telling me to go to their website and fill in all my details again! Responsed to the email informing them that I had already done so and guess what? The email system is no-reply. Shameful, hence this review. I can only speak from personal experience, maybe they are great if you are a landlord or selling property but as soon to be both, I will not consider them for either purpose if this is how their tenants are treated.
1/5
TrustpilotWe are looking for a new home to rent
We are looking for a new home to rent, we were advised to try Bradleys Having contacted and registered with many estate agents in the south west of England we found all of them to be easy and straightforward to register with, but Oh My God when you get to Bradleys, you should dump them immediately. After a few minutes in to the registration form the information they require becomes beyond belief, they even want to know how much savings you have. That’s totally obnoxious and none of their business. We can understand that they require certain information but not this just to register for information on lettings (no other letting agency requests to have your private and personal information just to register or even getting info on properties to let in their portfolio ). BRADLEYS you are too big for your boots. And by the way you have the worst web site to navigate in the market. Pay someone to help or get a grown up to help you.
1/5
TrustpilotDon’t sign anything without getting advice
I would advise anyone to steer clear of Bradleys if you expect any level of service or communication. We have been on the market with them for 18 months with only a handful of viewings. I haven’t heard a word from them since April, The For Sale board blew down in February. I reported this but no one has ever been around to put it back up. I have now decided to remove our property from their marketing and have now been told they expect me to pay them £600. I presume part of their strategy is that even if they don’t manage a sale then at least will get £600. This seems a very risk free and lazy way of making money for what is supposed to be a Company working for their customers. I have checked with 4 other Agents out there and none of them operate this way. Do your research and don’t sign anything without checking elsewhere first.
1/5
GoogleVery poor service could not tell me about a property and became rude when I could not tell them the name of the property or its post code.. I asked her have you any properties for sale in this village her reply was try another office without giving me their number and hung up !!! That's Bradley's for you ...
We take our service extremely seriously and have discussed this situation which doesn't appear to have been anyone from our Bovey Tracey office. We always like to hear feedback to improve our customer experience, where possible so perhaps you can contact us using marketing@beagroup.co.uk with any further detail and we can then address the correct office/person. Thank you in advance.
5/5
GoogleWe bought a house via Bradley’s in Bovey and they were absolutely fantastic. The service they provided was infinitely better than that provided by the Estate Agents who sold our home. They kept us informed every step of the way and we found them to be honest, helpful and friendly. Jodi and Dan in particular went the extra mile to ensure our house move was as stress free as possible
5/5
GoogleJodi was brilliant. Super helpful, straightforward and diligent.
1/5
TrustpilotUnfortunately their maintenance service…
Unfortunately their maintenance service for existing property doesn’t work ! No help or unavailable No service etc
1/5
Google1* Outcome = Lots of promises and nothing reasonable delivered. 1.5* Service = Customer service only really matters when things aren't going well. No meaningful attempt to find a reasonable outcome with refusal to discuss sensible compromises.
Dear Tobias, sorry to read your review below. Having looked at the matter further, I see that the value of the advertised property not being aligned with the current market demand is the main factor in your property not being sold. The team conducted multiple viewings, provided feedback, and updated you regularly, they understood your choice and reasoning for renting the property too so appears harsh to provide a 1.5-star review. We do hope you change your mind/review rating and we can help you when you come to market the property again.
5/5
GoogleI can truly say that the team in the Bovey Tracey office of Bradleys have been extremely helpful and I would recommend them. 10 out of 10 Regards Caroline
5/5
GoogleJodi and the team are very professional and really supported me from the start to the finish of buying my next property, I fully recommend the team and the Bovey Tracy office
2/5
TrustpilotThey won't answer any question…
They won't answer any question regarding a property if you don't feed first their database with your personal details. Clearly they don't care about privacy in an age when AI bots are all over data mining information.
5/5
GoogleThanks to Jodi at the Bovey branch for her persistence and attention to detail in helping us over the line with our sale. Excellent customer service - highly recommend!
5/5
GoogleHighly recommend Bradley's Bovey Tracey, especially Jodi. She was a pleasure to deal with and kept us updated throughout the whole process.
5/5
GoogleCouldn't have done more to accommodate our needs and requests and make the whole process of viewing and buying our lovely property such a positive experience. We were very happy with everything - and particularly with the after sales care and help
1/5
TrustpilotWorst customer service I have ever…
Worst customer service I have ever received. Made to feel like my thoughts and views were insignificant and I was stupid!! I have been in sales and senior management for 25years and have never experienced such a lack of customer care. I would never recommend anyone to use this company to sell their home, people deserve more than this company delivers.
5/5
GoogleCan’t fault the team in the Bovey Tracey branch. They’re friendly, helpful and communication is excellent. We have bought and sold properties with them recently and would happily recommend them to anyone need the services of a good estate agent.
5/5
GoogleA first class team at Bradley’s in Bovey Tracey. Consistently helpful, fast moving, thorough and friendly. Thank you so much.
5/5
GoogleThis was a tough one! My sincere thanks to both Jodi and Daniel who worked tirelessly to get the sale through. Both of them brilliant.
1/5
GoogleEmailed Mon 8th Aug for more info on a property, chased by calling Wed's 10th and on Fri 12th, on Fri 12th was told they couldn't find the info and someone was back from holiday on Mon so would get to me then. Didn't hear anything so chased Fri 19th and was told by Jade that someone would get back to me on Friday - didn't hear anything. Feel sorry for the people who have trusted them to sell their property when they're ignoring interested potential buyers
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bradleys Estate Agents's Teignbridge office has 88 reviews across two platforms: 68 on Google, 20 on Trustpilot (across the whole business).
Bradleys Estate Agents Bovey Tracey is rated 4.0 out of 5 across all 88 reviews, and 4.6 out of 5 on Google from 68 reviews.
Bradleys Estate Agents Bovey Tracey, 28-30 Fore Street, Bovey Tracey, TQ13 9AD, Teignbridge, TQ13 9AD.
