Robert Cooney Taunton reviews

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional - As an experienced property investor with an ever expanding portfolio, I placed a very good offer on a property requiring modernisation. My offer could not be progressed and would not be passed to the seller until I had visited their in-house mortgage advisor as they apparently had preferential rates. This is company policy I was told, and they prefer to manage all aspects in-house, I was even told that all other bidders were undertaking this process so if I wanted to be considered I need to do the same - this is not in line with FCA guidance. Even though I explained that I wanted to use my trusted mortgage advisor that I have used for every purchase over the last 15 years, this was not good enough. Terrible service from someone is supposed to be the branch manager (Tyler Copp), never experienced this before and don't appreciate being intimidated and pressured to do something that legally I am not obliged to do. The worst bit is that the poor buyer who has trusted these agents will never be aware of the offers they have missed out on because of this behavior. Avoid and go see a local independent agent.

Shaun · 28 April 2022

★★★★★ 1/5

Trustpilot

I would prefer to give negative score

I would prefer to give negative score, they even don’t deserve 0.Very unprofessional surveyor, stay away from these guys.Recently my bank arranged them for valuation as I was in process of remortgage. On the bank website itself, it about 51K more value than what they have valued. As per their valuation, its just increased 30-40 K since last two years that too in Chelmsford. Everyone knows in UK prices of property has increased average 8% per year and considering this fact, it fits with the valuation what bank thinks but surprisingly these surveyors don't think so. I can bet if I put the house in market, I will get more than what bank valuation think, forget about the valuation done by these guys. It should be no brainer for anyone, why they think valuation is less than 51k to what bank thinks in their HPI calculation.I don't think their surveyor do these kind of detail study and just come up with some random figure in my opinion. In this case since I am remortgaging they make sure they work in the interest of bank and do not do a fair valuation. They should explain to customer why do they think that this property value this much and once this starts one will come to know what kind of survey these guys do.If in future any bank arranges them its a big NO from me. Valuation should be as per market and fair and not in the interest of anyone.

Dharmendra · 6 April 2022

★★★★★ 5/5

Google

The whole team were professional, friendly and efficient, keeping us informed with regular updates. During the Lockdowns they conducted virtual viewings and kept in contact throughout. The sale went smoothly and we would certainly recommend them.

Susan · 22 June 2023

★★★★★ 1/5

Trustpilot

Shocking service from start to finish

Shocking service from start to finish. We tried to sell a property with them that was vacant. When we inspected the property a week after they had a viewing they had left the back door open. On other occasions they had left the lights on. When we were unsuccessful selling with them we gave our notice at which point they should have removed it from Rightmove so we could re list it with another agent in six weeks so it looked like a new listing. However it turned out they had not removed it from Rightmove but were not taking viewings either. This is just to mention a few of their continual cock ups.

Dan · 30 March 2022

★★★★★ 1/5

Trustpilot

very expensive failure - please avoid

Incredibly aggressive tactics for buyers to force them to use their broker, with a very high fee. If you get past this (and we had to resort to threats of the ombudsman to do so to get our offer in) they are disorganised and terrible at communicating. Our purchase fell through and we lost the survey and conveyancing fees, they didn’t even have the decency to handle this properly. I wish I’d read these reviews, approach with caution if you can’t avoid them.

Tamsine · 9 March 2022

★★★★★ 1/5

Trustpilot

Shocking estate agents

Shocking estate agents! Nothing but constant issues, started with being lied to and convinced that we had to pay their lifetime mortgage fee, secondly was forced to go with their mortgage broker because apparently it would give us a stronger chance of getting the property we want, tried to force us to go with Shoosmiths (thank god we didn't, because they turned out to be absolutely shocking also for the person we was buying from)constant calls chasing things we needed, constantly failing to communicate things between us. They lied about the whole thing, what started as 2 in a chain, somehow turned out to be 4? even our solicitor was confused. Just shocking and unprofessional throughout.And to top it off, when we EVENTUALLY got the keys, we went in to collect them and was handed them over as if we was staying in a hotel room!!, no congratulations, no card, not even a simple little gift considering we just made on of the biggest purchases in our life.They are all about money! I know you cant control who you buy your house from, but please don't allow these incompetent people to sell your home.

DM · 3 March 2022

★★★★★ 4/5

Google

We used Robert Cooney to sell our house in a very difficult market. The most important thing for us was communication, and throughout the process from initial appraisal to viewings and then sales progression was first class. The online portal was really useful, and the photographs online made the property look amazing.

Chris · 22 June 2021

★★★★★ 5/5

Trustpilot

Brilliant service

My dealings with connells in Maidstone was amazing, the staff are friendly and make it all very easy. My go to man Nick was brilliant, he helped me out and explained things simply to me. Many thanks guts

Vickie · 15 January 2021

★★★★★ 1/5

Trustpilot

Worst estate agents ever - greedy and fishy way of operate

Worst estate agents ever. Run fast if coming into contact.The agent we had ( Northampton branch) - Aidan Schofield - had the impretinence of telling us they will take our offer only of we use their mortgage services, which is illegal, but I did not know then. We used their mortgage services - we paid about £800 for “lifetime membership”, then - after having some problems with getting mortgage - they just did not pick up any phonecalls or emails - this is the “lifetime service” they provide. Another thing - while we were trying to reach the mortgagr advisor who was not picking up - the agent re-advertised the property without even informing us. We also paid for searches, which were not made as we haven’t received absolutely anything- and they did not repay it back. I think they must not have a licence to operateAVOID!!!

Angela · 18 February 2022

★★★★★ 2/5

Trustpilot

Avoid Leicester branch

House valuation on 11th August, 10 days later despite 2 txt msgs, a phone call to branch where I was promised a return phone call which never happened and an email still awaiting the valuation report!😡Involved head office and a v. helpful lady Grace who was disgusted with the branch’s lack of customer service hence 2 stars rather than 1 which the branch would get!

Simon · 21 August 2023

★★★★★ 1/5

Trustpilot

Would give less than 1 star if I could

Would give less than 1 star if I could, terrible estate agents.We were told by salesperson Gary Purssord that the offer process would be initial followed by best/final offer. We put our initial offer in with another salesperson (Adrian). A day later, salesperson Zoe Poole told us that our offer was not good enough and that the seller had accepted another offer. She then said that there was nothing more to be done and that we could not put in another offer, only to then go back on that and take our best and final, which was obviously a lie to get us off the phone. We were then phoned by another salesperson (2 minutes later) who advised that the seller had declined our best and final offer after it was put forward - although I don’t believe our best offer was put forward as there was 2 minutes between the calls and it would have been unfair on the other buyer who had already had their offer accepted.We also had trouble even trying to put an offer in, as we were badgered to use their mortgage advisor. This was even after we stated that we had our own mortgage advisor and that we did not want to use theirs.

Alex · 12 February 2022

★★★★★ 1/5

Trustpilot

Absolutely fraudulent,

Absolutely fraudulent,We have left the property 1m earlier and they knew about it, now they have contacted the council which sent us a bill for the period we haven't lived there also me having the email from the landlord with the payment for that period that HE, the landlord has payed the council tax, so many problems emails phone calls to sort this out, absolutely vengeaful and useless

Florin · 25 May 2023

★★★★★ 5/5

Google

Fantastic service again from Robert Cooney. Used them twice to sell property in the last couple of years and can't recommend them highly enough. Communication is first class at all times, attentive without being overwhelming.

Simon · 22 June 2023

★★★★★ 5/5

Trustpilot

Cannot recommend this company enough if…

Cannot recommend this company enough if I could give them more stars I would. Dean & Courteney were very professional, friendly & extremely helpful they went the extra mile for me when I needed it.

Sharon · 7 August 2021

★★★★★ 1/5

Trustpilot

Birmingham based office AVOID AT ANY COST

the worst customer service I've ever had to deal with.have had to approach a solicitor to get answers from them.they failed to comply with the agreement about getting the contract on time.they use teenagers as employees and that's one of the worst thing to deal with. they chase you by phone, email, even WhatsApp till they get the holding fee. then they just disappear and you turn chasing them for an answer.Dori, Shennay and other teenagers working in Birmingham's office have no clue how serious is for someone to get a place to stay.they won't give you an update. and whenever and IF you catch them on phone they say 'I was about to do it now'. this company is just a JOKE

Dimitrios · 3 February 2022

★★★★★ 1/5

Trustpilot

Avoid

Used them as rental management for my rental property but their service degraded so much over time to point that if i can give zero star, I would. Non-responsive when you ask them for something and completely incompetent group of people working in this company. The home sales team is no better with a completely ridiculous property valuation given where the other property company can give a significantly higher valuation.

HH · 17 March 2023

★★★★★ 1/5

Trustpilot

Don't listen to the customer or even…

Don't listen to the customer or even what the law states even if your the paying customer.

A · 12 September 2025

★★★★★ 1/5

Trustpilot

Car sales man of estate agents..

Car sales man of estate agents... Greedy company had a viewing with them they spent more time trying to get me to move to connells mortgage .. had a very rude lady from there mortgage section call me twice trying to hard sale there mortgage and when i wouldnt she got angry and rude . most of connells properties are now auction they only care about money with the lease amount of work needed .. they get some nice properties but 90% are auction which only help dealers and builders. DO NOT USE connell southampton or portsmouth

Hampshire · 25 January 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

Absolutely the WORST letting agent on the market. Customer service is non existent, no one replies to emails and they all pass the buck from one person to another when you call them. The only reason I had an ongoing issue fixed after battling with them and jumping through their hoops for almost a year was because I threatened to go to environmental health.

Missperditaalice · 2 September 2023

★★★★★ 1/5

Trustpilot

Avoid the Oadby branch at any cost!

I had a very unpleasant experience with M***c* and D**i*l at Oadby office. I paid the holding deposit and went through all the references and was promised the handover of keys on the 30th December. I had arranged everything for the move and even paid advance to the movers. At 4pm on the 30th, I received a call saying the landlord is not signing the agreement and the next date would be 4th January. After a lot of chasing today, I got to know that landlord has refused to sign the agreement. I believe that M***c* was aware of all this throughout and failed to inform me as the only important person here is landlord and not the tenant. When I asked about the reason and my rights, the attitude was 'just go away'. You have no rights apart from getting the holding deposit back.

Mr · 6 January 2022

★★★★★ 1/5

Trustpilot

Managed a tenancy for us

Managed a tenancy for us. Repeatedly failed to follow simple instructions. Didn't do a check-out when the tenant left. Delayed handing over rent due to us. When the tenancy ended they moved the utilities without notice or our consent (took a back-hander from OVO). Utterly useless at dealing with our complaints. Just ignored us. Totally useless as agents.

Jonathan · 15 January 2024

★★★★★ 1/5

Trustpilot

DO NOT USE THESE ESTATE AGENTS

DO NOT USE THESE ESTATE AGENTSFrom the first time we let our house to the final chapter of moving back in they have been a nightmare to use.Hard to get hold of, the staff attrition rate is atrocious so you can never get hold of anyone. We have had issues with payment as well. Use any other estate agent would be my recommendation

Colin · 19 September 2023

★★★★★ 5/5

Google

Although I ended up getting a property through another estate agents, RC were probably the easiest and most personable letting agents to deal with in town. Thanks especially to Anisha for going above and beyond to accommodate viewings around my work schedule.PositiveResponsiveness, Professionalism

Tom · 28 August 2022

★★★★★ 1/5

Trustpilot

NEVER EVER USE THEM

NEVER EVER USE THEM! Avoid renting from Conells We left one of their properties 6 months ago and have only now managed to get our deposit back. They deducted £140 for cleaning that didn’t need to be done. We made the mistake of not taking photos of the house when we entered and left. Leaving us with no evidence that we had cleaned the house. After spending weeks calling and emails, (we couldn’t go in as their offices were closed due to COVID) we got no reply. The only way we could get through was by calling the sales department for them to pass the phone on. They left it till the last legal moment to respond to us, and continued to do so throughout the process. If they were allowed 2 weeks to respond they would wait until day 14 to respond. They are honestly the worst letting agency we have ever used. One year when it came time to renew our contract, they were 6 days late in getting our new contact to us, despite several emails and calls. They then had the cheek to send a warning for underpaying our rent because they had put it up and not told us. I could list so many more examples of their incompetence. Bottom line, do yourselves a favour and find a different house to rent.

Leah · 16 December 2021