Trusted Agent profile · Taunton
★★★★★
949 reviews across 2 platforms
1 The Crescent, Taunton, TA1 4EA
Robert Cooney's office in Taunton, at 1 The Crescent, is rated 2.3 out of 5 across 949 reviews on two platforms, including 200 Google reviews rated 4.7.
Every review we hold for the Taunton office, from every platform, shown as written. First names only.
1/5
TrustpilotThe worst sale KAI in Basingstoke Branch
Suppose there is a rating of zero stars. I would love to give zero stars or even minus stars. Kai in the Basingstoke branch is a useless sale. He didn't even do what a property seller representative did. He pushed his responsibility to others, giving out the wrong MOS the first time with the wrong solicitor information.
5/5
GoogleVery helpful and very professional.lorin Milligan was a angel with everything!💪 …
Thank you for leaving a review
1/5
TrustpilotI am a landlord and As soon as I made…
I am a landlord and As soon as I made the payment for the contract fee, they totally disappeared for any support regarding some mistakes correction updated. neither by email nor even on the telephone I didn’t manage To get in touch with them. In fact for about 2 weeks no answer, then the day before the beginning of the contract they promised they would have fixed by the following day. The day of the supposed beginning has passed and nothing happened.Terrible experience, terrible service and lots of stress because of them
1/5
TrustpilotVery poor for letting landlord…
Very poor for letting landlord properties. The management department failed to deal with issues to the property. Staff come and go and always a new person that needs to be brought up to speed. Landlords pay letting agents to help and in this instance I felt they were an unnecessary middle man making the problems worse and should have been paying me. Definitely poorer for using them.
1/5
TrustpilotLack of integrity……..
Hinckley Branch. After numerous complaints to get my rent back from them, their inability to follow simple instructions and their charges never been the same from one month to the next I’ve now take my properties elsewhere. The last straw was me catching them in a lie, they continually were unavailable when chasing my money. I then swapped to my daughters phone as was put through straight away. Lots of reputable alternatives in Hinckley I’d recommend using them.
1/5
TrustpilotDisgusting service
Carried out a survey on my property undervalued it by 25000. Arrogant man showing off with trainee, attended my property. Devalued my home leaving the shortfall unaffordable for most buyers. Playing god with people's lives would recommend Mortgage providers stay clear.
5/5
TrustpilotGreat experience
My mortgage advisor was great, communicating often with us and helping organise everything for a smooth purchase process. Special thanks to Andy from the Redhill branch
5/5
TrustpilotFaversham Branch - Jade Dever
Jade is great. Refreshingly honest and straightforward. She sold my house quickly for more than the the asking price. She is diligent and helpful, even contacting me during her day off when something came up. I can't thank her enough and highly recommend her and the Faversham branch.
5/5
GoogleRobert Cooney are a professional and friendly team. We had many anxious moments with all the added stresses that came with lockdowns and other issues out of their control. The photos and online viewing platform were extremely professional and certainly made our house look appealing and inviting. Thank you for your help and patience.PositiveQuality, Professionalism
Thank you for our 5* review 😊 …
1/5
TrustpilotOh dear oh dear..
Oh dear oh dear..What a shambles this lot are(Bedford Branch)Cudnt organise a Bunk up in a brothel Got property Description wrongGot dates wrongDid not call when they said they wouldArranged viewings with buyers and then sent txt & emails to say that, no calls to vendor first to arrange, Making bookings when they new i was at work..said we would get weekly up date calls,, never did..Told manager would call next day to sort it all out,, He Never BotheredHad call after hearing nothing for 3 weeks saying to drop price..After only 3 weeks with them.Full of Apologises and excuses but never changed a thing.LazyUnprofessionalDisorganised IneptLiars
5/5
GoogleThankyou to the entire team for your commitment, enthusiasm and support in driving my recent sale forward. A special thankyou to Sarah for your energy to get things done and for all the updates along the way .
We are delighted with our 5*s and your comments. Thank you taking the time to leave a review.
5/5
TrustpilotConnels helped sell my house and the…
Connels helped sell my house and the staff was remarkable. In particular Remi Jackson of connels in leicester office, and her colleagues, who were professionals, friendly and approachable. They worked very well as a team in getting my property sold.Thank you all very much.
1/5
TrustpilotThe worse estate agent
This estate agent do not know what they are doing on a day-to-day basis, issuing keys to your house where you are still living there and not informing you that the surveyor was calling around.Staff seem very uninterested in working for the interests of the customer , been rude , not using you given name, telling you that they have been working very hard ( which is what they are supposed to do ) also placing the phone down on you. Made 4 complaints on this service, still unknown what is happening about these complaints , as with the rest of the service it’s on hold ! Would never use them again and if people are wise they will not use them.
1/5
TrustpilotRude call centre agent
I received a call from seemingly a call centre after initially speaking with a helpful chap in the Leamington office for a property i was interested in. I wasn't aware that my details would be shared for general sales calls, i only wanted to be notified for potential properties. The person who called me asked questions around my property, valuations, and mortgage options. On the latter point i said i was going to stay with my mortgage provider and port due to fees. She referenced reduced rates with other lenders, but i referenced we don't want to pay a £6,000 fee to our current lender. She then said "so don't you want to save money?" as though I'm some sort of idiot. I said that i doubt highly that a new lender could give me rates so preferential that the £6k would suddenly become irrelevant. Cheap sales tactics and frankly not the way to speak with potential customers.
5/5
TrustpilotJust wanted to say how great the…
Just wanted to say how great the Connell`s Mortgage Service Manager Ali was, he listened to what we wanted to achieve gave us the right level of advice with lots of options to consider and helped with the paperwork, nothing seemed too much trouble. 10/10.
5/5
GoogleJust exchanged on our house sale with Robert Cooney. Would recommend as they have been great throughout the process 🌟 …
Thank you so much for your kind words and 5 stars! We're thrilled to hear that you had a great experience with us. Congratulations on your exchange! 🏡 🎉 …
3/5
TrustpilotQuick cash buyer found, slow legal process
It took 6 months for the sale of my flat to go through (Birmingham city centre).Pros - managed to secure buyer within two weeks of the property being out on the marketI used their specified conveyance solicitors, who were ok. The app was useful Cons - delays occurred due to from what I was told buyers’ conveyance solicitors response rateHad to do a lot of chasing to find out what was going on
5/5
TrustpilotSale of property
Grace cross sales negotiator was very professional throughout the sale of my property and went above and beyond
1/5
TrustpilotWolverhampton - Poor service and communication
Waste of time. Have previously used their letting business to support me to find a tenant back in 2010 - poor service and lack of contact.I have since decided to sell that same property and after a lovely initial conversation with the office in Wolverhampton, a valuation was promptly booked in - report sent and then that was it. Despite two messages left and three emails sent - they don’t have the courtesy to even reply to me. However I did receive an out of office which advised me that they would be back in the office in November 2021 (it is now May 2022).
1/5
TrustpilotIf I could give no stars I would
If I could give no stars I would! Trying to purchase a property in Devon advertised by them and foolishly with hindsight accepted help from their “mortgage broker Rob.” Rob by name and Rob by nature! £698 down and no mortgage so went through our bank! … still not sure if we can buy the house! Financial Ombudsman awaits….
5/5
Trustpilotconnells kingsheath
connells branch kingsheath i had Nicola stevens come out to value house was very professional spoke me through the process also mentioned other services they provided. visited the shop seen her in the estate agents and seemed to be running the show keeping the lads on there toes making sure they were asking the right questions of their customers
1/5
TrustpilotScammers, liars and frauds
Scammers, paid a deposit on a property of £1k. Graham Levy the sales scammer from Connels has done nothing to help us get our deposit back. Aylesbury branch. Bunch of liars. There's a reason they are the worst branch in the company. Do not use them. Absolute shower of lies from day one. Property developer is oakmont and the property is the development in Sloane House. My advise is walk away from this. Absolute scum!
1/5
TrustpilotAvoid Avoid Avoid!!!
Avoid Avoid Avoid!!!It's the worst agency I've ever dealt with. It's been almost a month since we moved out of the house but they haven't refunded our deposit back!! They just held it unlawfully without any reason, having in mind that I asked for it many times, explained how it's important for me because I have a newborn and moved to the new city, but nothing has been resolved yet. They don't show any respect for others at all. After 3 weeks of desperate waiting, lots of emails, I've been told by Harrow's branch office manager that finally, I was supposed to get a deposit within 3-5 working days, however, after 1 week of waiting again, I got an Urgent email that I have an outstanding amount and have to pay rent instead! I called to accountant department and found out that nobody informed them that we finished the tenancy agreement and I still have to wait for at least another 5 days to get out deposit back. It's a disgrace that I have to face financial difficulties just because someone Forgot to inform other departments about this issue and not doing their job properly. I spoke with Harrow's brunch agents, the head office complaint department even the landlord call to them and was told that they will call me back regards this matter and give me an update but nobody even bothered to reach me out!!!Moreover, they are so unprofessional that they keep sending an *URGENT* emails to a person to pay rent who's no longer living in that property for 3 years. They managed to share wrong information with others which are totally GDPR violation!!!I hope that an official inspection will consider it very seriously. So all I can say is just be very careful with this agency because they leak wrong information to others, are very unprofessional, ignorant, and breaks rental agreement.
1/5
TrustpilotUnprofessional
Unprofessional - As an experienced property investor with an ever expanding portfolio, I placed a very good offer on a property requiring modernisation. My offer could not be progressed and would not be passed to the seller until I had visited their in-house mortgage advisor as they apparently had preferential rates. This is company policy I was told, and they prefer to manage all aspects in-house, I was even told that all other bidders were undertaking this process so if I wanted to be considered I need to do the same - this is not in line with FCA guidance. Even though I explained that I wanted to use my trusted mortgage advisor that I have used for every purchase over the last 15 years, this was not good enough. Terrible service from someone is supposed to be the branch manager (Tyler Copp), never experienced this before and don't appreciate being intimidated and pressured to do something that legally I am not obliged to do. The worst bit is that the poor buyer who has trusted these agents will never be aware of the offers they have missed out on because of this behavior. Avoid and go see a local independent agent.
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