3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
Trusted Agent profile · Taunton
Robert Cooney Taunton reviews
★★★★★
950 reviews across 2 platforms
1 The Crescent, Taunton, TA1 4EA
Robert Cooney's office in Taunton, at 1 The Crescent, is rated 2.3 out of 5 across 950 reviews on two platforms, including 200 Google reviews rated 4.7.
Reviews
Every review we hold for the Taunton office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
5/5
TrustpilotBirmingham Great Charles Street Lettings
Joe Fletcher the Letting Manager was amazing!He took us through the whole process quickly and with clear communication. He always answered queries personally straight away (email, phone, whatsapp). When he was away Sophia, the deputy manager was really helpful. All paperwork online as well. Highly recommend as letting agent.
1/5
TrustpilotWould not recommend
My partner and I went to view a property … we received a phone call saying the landlord accepted the offer. we paid the holding fee. We then waited 10 days for referencing after having to email everyday for updates they then advised we were unsuccessful and won’t get the deposit back without any reason given what so ever in regards to being unsuccessful and not being able to have a deposit back and now ignore phone calls and emails !!!!! Absolute joke
1/5
TrustpilotDon’t waste your time with this…
Don’t waste your time with this company. Because they never be in their words. Firstly, charge said if you don’t like the property then you will get your deposit back but after I call about property and refund that time they refused. Said you will not get your deposit back. So personally advice don’t waste your time with this fraud company. It’s waste.
5/5
TrustpilotRobbie
Robbie, Max, Tilly and Libby were amazing! They helped me achieve the full asking price for my flat. Thanks so much, I couldn't have done it without you! Sharon Reddell xxx
1/5
TrustpilotVery poor services for Landlord
Very poor services for Landlord. Their fees are overpriced and they charge you much more than what tell you in the beginning. They just take your money and you do many phone calls and none address your concerns. Have been waiting for several months and still nothing refunded. In addition no work has been done to the property but still charge you. I advise Landlord to look for other agents and keep away from those thieves. It is too much to give them a star!
1/5
TrustpilotOver valued our property to get our…
Over valued our property to get our business then after months of not putting any effort in they suggested dropping the price, which we did, they then seemed to put even less effort in after that. No one in the Malvern office seemed to have a clue what they were doing. I dropped in one day to talk to them only to find the office almost abandoned, some clueless chap on the desk, sitting in the dark trying not advertise they were open. Everyone else was on holiday or off sick! After about 6 months of getting nowhere we moved agent. Avoid.
1/5
TrustpilotDon't listen to times to avoid and devalue for no reason.
When booking an appointment I advised on a time not to attend as I would be unavailable and they sent the surveyor at that specific time, when I asked him about it he said the office hadn't bothered to put it down on the notes. They also decided to devalue the property just because only one other house with the same number of bedrooms in the area has sold recently (it went for more than my sale) and they refused to use the houses with one extra bedroom as comparible (even though they sold for a good value more). It's an eye opener to realise the surveyors are often forcing the market down!
5/5
TrustpilotI just want to say that Lewis and…
I just want to say that Lewis and Meghan have been a miracle in my life in securing a property to rent, when all doors seem to have closed,Lewis always open the doors with Men they have both been absolutely fantastic and my Whole Family appreciates you and your Organisation for me they are the best and keep up with the good work.
5/5
GoogleThe team at Robert Cooneys have provided an excellent service, They were able to sell my property very quickly and provide an exceptional service through to completion. Special thanks goes to Sarah who's patience and determination to progress the sale was fantastic. Her dealings with all parties in the chain was key to a successful outcome.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Thank you for taking the time to leave your 5 ⭐️ review. We all hope you are very happy in your new home 🏡 …
1/5
TrustpilotAvoid at all costs
Avoid at all costs!Lack of communication, bullyboy sales tactics that make you feel pressured to go through them to get your mortgage and also tell on the phone your offers have been accepted if you can get down to them by a certain time( we had 2 hours notice to get all paperwork together and get to the office with a 2 week old and 1 year old, which we did but as we didn't choose to take our mortgage through them, they later said our offer hadn't actually been accepted)
5/5
GoogleWe can highly recommend Robert Cooneys who were highly professional, friendly and very efficient in selling our parents house in Taunton. Sarah worked tirelessly to keep things moving forward to completion, thank you so much 🙂. …
Agent replied · 21 June 2024
Thank you for taking the time to leave such a positive review - it means a lot to us all 😊 …
5/5
GoogleRobert & his team were very effective in marketing my property. The house was rather unusually built, but that did not phase them at all. Gail particularly was diligent in progressing the chain. I had a rough ride with some of the buyers but Gail smoothed the path very efficiently.
Agent replied · 21 June 2024
Thank you for our 5⭐️ review.
5/5
Trustpilot** The best morgage advisor **
Have worked with Linda Cox for my morgage she is highly recommended so professional and caring . Really takes the time to explain everything clearly and goes above and beyond in all aspects of her work anyone looking for a morgage advisor would not be dissatisfied, what a great service I will recommending to all my friends and colleagues.
5/5
GoogleDifficult property to sell due to all the Landlords leaving the property market. Fair play to Robert Cooney and his team they stuck at it and got it over the finishing line. Very highly recommend, will use again
Agent replied · 21 June 2024
Thank you so much for the kind words about our company - we all appreciate it very much and that you have taken the time to write. I know there were challenges along the way but we got there in the end!
1/5
TrustpilotNuisance Tenants! Howling Dogs!
Tenancy stated no dogs. However, they rented the property to someone with a spaniel. The dog has howled all day, every day for over a year! The 2 agents I've spoken with couldnt care less! It’s extremely distressing to hear and IVE HAD ENOUGH!!!! They clearly don’t manage the properties very well. *Its been reported to the LocalAuthority
5/5
TrustpilotAndy from the Dorchester branch, Excellent!
Rented through the Dorchester branch. Dealt with Andy and received fantastic service. Very friendly and helpful and kept me up to date throughout the whole process. Everything was made easy unlike other estate agents we have used. Was a very smooth and straight forward move, couldn’t have asked to work alongside a better person.
1/5
TrustpilotAbsolute shambles of a company been…
Absolute shambles of a company been chasing out deposit down for weeks now they are always excuses as to why this hasn’t been done. Always people promising to chase things up and contact us and they never do! Always told you will hear something in a week that’s now been going on for nearly two months! Quick to take money yet not quick to give you what’s yours back!
1/5
TrustpilotA property in Hinckley
I saw a property that I was looking to buy. The agent booked an appointment ten days after, I called again asking him to find an earlier appointment, he just couldn't/ wouldn't (I think it was an excuse). Then the day of the appointment he called me to say that the house was sold. To me this was a ruse. They used my appointment as a way to pressure the other viewers to make an offer and that is why they wouldn't accomodate me earlier. Plus I got a call from another agent in their premises (a couple of days after I made the initial appointment) that left me a message that she wanted to talk about the property. I called them repeatedly, she was always busy, and never called back. The level of unprofessionalism was outstanding with this agency.
1/5
TrustpilotBelieve the reviews...
Lots of phone calls and voicemails after asking for email only contact.They booked in an appointment after I only an asked about available times, and without bothering to check it worked for me.Ignored my email telling them I didn't book an appointment, and still sent a man to my house...Signed me up for an account, despite me NEVER requesting, and never booking an appointment.The guy who showed up was nice enough, but the "Oh that's Head Office, I'm based locally" excuse doesn't fill me with faith. Then seeing all these reviews confirms that this doesn't seem to be a one off.Estate Agents in the 80's had better reputations.
5/5
TrustpilotChris vale of Connell a Rayleigh was…
Chris vale of Connell a Rayleigh was such a big part in buying our first home. He was on hand from start to finish and without him it would of been impossible! Thank you for making everything run so smoothly so we could enjoy the process of buying our first home!
1/5
TrustpilotI am a domestic abuse survivor
I am a domestic abuse survivor.
5/5
TrustpilotBrilliant estate agent
Had a great experience working with Louis in the Birmingham city branch to get completed on a new build property! He really understood what information we needed to feel comfortable proceeding, and was really proactive, helpful and responsive throughout the process of the purchase. Id gladly work with him again and would definitely recommend him to others!
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