My Future Living Taunton reviews

★★★★★ 5/5

Trustpilot

New home

What was an extremely emotionally challenging time, My Future Living came to our rescue. Dan Anderson was fantastic and Conor was great. The communication throughout was dealt with sensitivity, which put us at ease. They were patient and listened and helped us in securing our perfect home in our favourite neighbourhood. Dan was/is always available to answer our questions, provided guidance and negotiated on our behalf. We are so so grateful for their expertise professionalism and support and we can't recommend them highly enough. Mr R and P Howell Eastbourne East Sussex

P · 12 October 2025

★★★★★ 1/5

Trustpilot

"My Future Living" need to get their…

"My Future Living" need to get their act together and sort out my problems in a timely manner. It seems to me it is a case of, “well, what are you going to do about it if we don’t put things right?” "My Future Living" know that there is little I can do about it, other than contact the council, citizens advice bureau or the ombudsman. But these organisations in the main fight hard to avoid any action by passing the buck. The council for example advises you to go to the citizens advice bureau, who in turn advise you to go to the property ombudsman. "My Future Living" are holding me to my yearly rental contract, even though they know that my property is sub-standard. My property is a disgrace. There is however one thing that “My Future Living” excel in, namely taking my £1,050 in rent on time every month! I should point out that the window frames are dealt with by the Freeholder “First Port,” and the Leaseholder “My Future Living” are responsible for the windows. One of the windows has blown, but I suppose that will not be fixed until the frames are repaired. I went to the Property Ombudsman and their response is as follows: - we cannot direct a Business to complete works or repairs! That says it all to me. The property ombudsman is clearly there to give tenants the illusion that they can protect tenants, when in fact they do nothing. It is crystal clear that this property was not inspected properly before I moved in. I am a tenant paying a lot of rent for a substandard property, yet all I get back in feedback is that the person dealing with my window issue in particular is unwell, so the issue can’t be dealt with. Even though he is now in better health, nothing has changed. The windows in my property need new springs as they are very difficult to open. The company has looked at the problem on several occasions, but still no action. I am told that this window company is the only one that can repair these types of windows. That is why they are used. I have been in this property for six months and nothing changes. I believe that they stick with this company because they don’t want to spend any money on replacing my windows with more up to date ones. I should be kept on the loop as to what is happening, yet I am the last person to be contacted. Anyone would think that I don’t count, as I am just a tenant! We will see to your windows when it suits us is the general message I receive. Now just be a good boy and pay your rent or we will kick you out. Oh, yes please is my response, but “My Future Living” have me over a barrel in that I am forced to stay here for a year as I have an assured tenancy! I moved into this property on the 30th of January 2025, and the issues are: - 1 There was no manual left in the property with regards the operation of the hot water system. lt is a "Pulsa Coil 111", and someone told me that I might need to put water in the top of the tank? With no instruction manual I thought it best to leave it alone. The upshot is that I had no hot water for a while. I now know that I must get some steps and pour cold water into the top of the boiler. It is a “Gledhill” one, and even a “Gledhill” engineer said that he had not seen one for years. Maybe I should contact a museum to see if it is worth anything. Incidentally I have no idea when it was last serviced. Some other residents I have spoken to tell me that they have a different hot water system. The plastic cover on the top the boiler where the water goes is corroded. The installers instructions were next to the boiler when I moved in, but no users instructions. When I phoned up, I was told that it was simple, just pour water into the top of it. I had to fight to get a visit. 2 I had to find out whether the hot or cold-water taps were on the left or right, as the colour rings have faded completely in both the kitchen and bathroom. I now know this of course. 3 There were no instructions left with regards the radiators. They are "Creda" ones with dials for input and output, but no idea of the correct energy saving levels. Again, no instructions were left, but now have obtained some. 4 There is a horrible smell in the bathroom, which a resident says could be blocked pipes. lt really is a foul smell. I was fobbed off by being told that after a few flushes the smell will go. It hasn’t 5 The lights fused a while ago, and I discovered that it was one of the lights in the living room. However, the arm is damaged, so felt it was unsafe for me to attempt to change it myself. As for the kitchen and bathroom sinks, well let's just say that it has seen better days. On a final point I was asked to sign to say that everything was in excellent condition when I moved in. I then sent pictures to “My Future Living” showing in one example horrible stains on the wall in the lounge. Oh, we know about that. Why ask me to sign that everything was in excellent condition? These these marks will not be painted over as it costs money.

Anthony · 6 August 2025

★★★★★ 5/5

Trustpilot

Kind and efficient

I found My future living to be very efficient and caring during our moving process. I especially want to thank Conor and Daniel who were most helpful, kind and patient.

David · 2 September 2026

★★★★★ 1/5

Trustpilot

Bad customer service

We have been tenants in one of their properties for 14 months and never missed a payment or asked for anything until 6 months ago when new parts where put.on the lift. The lift is on the other side of our bedroom wall and is being used up to 2am and starts being used about about 6am so we are averaging 4 hours sleep a night. This was reported and firstly the lift engineer came out and said there was nothing they could do as it was a old lift, the housing manager stood in the corridor outside our flat and said it wasn't that noisy but didn't come in flat. Quotes where done to sound proof the bedroom and workman told us it was only plaster board which is why it's so noisy. Future living wil not do the work as it's 3k. It's disgusting behaviour. Currently dealing with council to deal with it and age concern. We have seen the answer and diary log is as above and never changes, lift engineer said he couldn't do anything as lift was old but was noisy, freeborn manager didn't know enter the property to listen to noise inside. Environment health unfortunately had said it could be 6 months before they can visit and thirdly we are happy for a third party to attend this as been going on for nearly 6 month with us having to send night on sofa to sleep after 6am

Sharon · 17 August 2026

★★★★★ 1/5

Trustpilot

Invited to view a flat a very long…

Invited to view a flat a very long distance from home. Because of the distance had to stay overnight in a hotel with my dog. The viewing experience was fine and it was a place minutes from the sea , I said to the manager like to take the flat. I after the viewing sat in the courtyard to look at my phone in relation to letting the letting people know. I looked at phone and had a survey to complete about the visit. Filled it in and said I wanted flat. I was then sent around ten questions to answer and chiefly about my finances. I did my best to answer the questions. I then headed to my hotel and checked in and went for a walk leaving my phone in the hotel. On my return from the walk there was an email saying that the letting team had tried to reach me. They were dissatisfied with my answers to financial questions and wanted immediate further answers. I was warned that someone else had viewed the flat after me and answers were needed immediately. The implication was clear give immediate answers or you lose the flat. I am registered disabled with Ankylosing Spondylitis and 66 years of age. We were in the middle of red weather warnings for severe heat . I had travelled huge distance in this extreme weather and I am recuperating then getting email effectively saying your figures of income do not stand up . We are giving the flat to a wealthy person and your journey has been wasted. Threatening, bullying, harassing a 66 year old who has travelled hundreds of miles in severe weather being grilled. Normally you enjoy a viewing and then the following day start to clarify details. The email I got caused me distress and I was just a money tree not a human being. I was effectively accused of being trailer trash a nurse of over thirty years service. I was disgusted by their attitude and resolved to have no further dealings with them. I sent all of my complaints in an email and stated that there attitude was gangster like. Certainly if this is how they treat elderly people I want nothing to do with them. The irony is that had they allowed the viewing dust to settle the next day I would have provided voluminous answers to their questions. As it is the universe helped me and I then got a chance of a property with a housing association and not a property management company. Response to the company response- They are very quick to respond this company but the complaints just keep on coming. When you treat people as things and not as humans nothing will change. I would advise people to keep well clear.

Christopher · 10 July 2026

★★★★★ 1/5

Google

I live in HOMELACE HOUSE, HONITON, DEVON where I rent a one bedroom flat from MY FUTURE LIVING. Intruders have entered my property on several occasions in the last few months. I have evidence to support this. The entries are unforced which means the only way intruders can enter my flat is by using a master key. I am in complete control of my own keys. My Future Living changed my lock but within two weeks the intruders had entered again which only emphasises the fact that they must have a master key and that My Future Living have a huge security issue. Several times I have asked the managing director of My Future Living for a guarantee the intruders cannot enter my flat using a master key but they have refused to give me that guarantee which is very strange because if you read their advertised TENANCY GUIDE they proudly boast the following which are excerpts from it. “Our aim at all times is to ensure our tenants feel safe, secure and confident living in their new home and enjoy all the flexibility and freedom that comes with renting in retirement.” AND “Our customers’ welfare is our number one priority; and their safety, security and well-being are the most important aspect of our business”. In view of those excerpts I have to ask the managing director of My Future Living once again: CAN YOU PLEASE GUARANTEE ME THAT INTRUDERS CANNOT ENTER MY FLAT USING A MASTER KEY. It is simply a YES or NO. I have to ask the managing director of My Future Living once again: CAN YOU PLEASE GUARANTEE ME THAT INTRUDERS CANNOT ENTER MY FLAT USING A MASTER KEY. It is simply a YES or NO. Where is my simple YES or NO My Future Living. Step up MFL, where is my guarantee. What does that say about MFL if they cannot provide a YES answer. It surely must reflect some incompetence. Why can’t they guarantee my safety and security. As far as I am concerned, those statements from their Tenancy Guide have not been adhered to. FROM MY PERSONAL EXPERIENCE, I COULD NOT POSSIBLY RECOMMEND ANYBODY TO RENT FROM “MY FUTURE LIVING.” Why on earth do I need internal security cameras. My system that detects illegal entry is excellent. During a recent visit to my flat by the MFL Managing Director and the MFL Tenant Welfare Co-ordinator. The detection system was demonstrated to both of them and they fully understood how it works and made no detrimental comments about it. YOUR REPLY. In your reply I notice that you mention cameras again. Cameras have nothing to do with the problem and are being used as smoke screen by My Future Living (MFL) to cover up their serious lack of control over their Master Keys. Why should I need cameras in the first place? It is because intruders are entering my flat. If MFL are confident about the security of their Master Keys, why is it that they refuse to give an absolute and categoric guarantee that intruders cannot enter my flat using a master key. I rent my flat from MFL and therefore MFL are responsible for ALL KEYS that allow access into my flat regardless of where they are kept and if third parties hold them. FOR THE MANAGING DIRECTOR OF MFL. Once again I will ask the question. It only requires a YES or NO answer. CAN YOU GUARANTEE ME , and all of your other residents for that matter, THAT INTRUDERS CANNOT, AT ANY TIME, ENTER MY FLAT USING MASTER KEYS? There is something seriously wrong with MFL’s security if they cannot give a YES answer to that question. For a company that rents apartments to older people there surely can only be one answer. WHERE IS MY HONEST GUARANTEE MFL. Is it because MFL do not have complete and utter control over their Master Keys. If you cannot give that guarantee MFL, then a full explanation is required and it should be mentioned openly in your Tenancy Guide to make all customers aware.

David · 17 April 2025

★★★★★ 5/5

Google

My Future Living is one of the best and most friendlist companies I have ever been with thay went beyond them salf,s to make our move to our new life in morecome very easy and trouble free big and kind thanks to Amy and Jennifer especially and we'll done to all the team thanks guys look forward to meany happy year in our new home kev 👍 …

Kevin · 11 July 2025

★★★★★ 5/5

Trustpilot

Our perfect home!

There were a lot of checks before we could move in, the process was quite lengthy but the flat is perfect. We love it, no problems at all. Development Manager is lovely and really helpful and other residents are very friendly. The best move we could have made, thank you My Future Living.

May · 21 October 2025

★★★★★ 1/5

Trustpilot

My parents rented from MFL.luckily…

My parents rented from MFL.luckily moved out before the ridiculous rent rise ..I looked recently and in 3 years the flat they rented had gone from 650 to 975 disgusting. The carpets were awful mom was scared to put up pictures as they expected her to make the walls right after . We left curtain in one room as awkward size window and they wanted to charge for leaving them so I asked for them back reply being they had disposed of them as they dont leave curtains picture of flat before we had clearly had curtains at the window ! Ripping off pensioners they should be ashamed of themselves .

Bernice · 15 April 2026

★★★★★ 5/5

Trustpilot

Paula Richardson, manager, Homefylde House, Blackpool

Moving home is a very stressful experience, even though I was "only" (!) moving from a 1st floor apartment to a ground floor one, in the same apartment block - Homefylde House in Blackpool. I cannot praise Paula Richardson, the manager, enough. She was so helpful to me during the move, and I was very grateful that she was a guiding light during the chaos that ensued when Virgin Media attempted to install broadband (don't ask!). Paula is ready to help with any problems that may occur and she is someone I can share a joke with - Tuesday early morning Laundry Room - is catch up time :-) Thank you Paula 5 stars!

IGC · 18 November 2025

★★★★★ 4/5

Trustpilot

Alexandra and Daniel were very efficient

Alexandra and Daniel were very efficient and helpful regarding the tenancy process, which went very smoothly. There were some problems with the keys to the property and we had to get new keys cut but I don't believe that any of these issues were down to My Future Living; it seems that they were down to the local management of the property. It seems that this was exacerbated by the local property manager changing at that time. The property is nice, clean and quiet. However, things went very differently with the inventory, which evidently had not been checked by anybody, which I thought was rather peculiar, and there were various issues of pre-existing damage and deterioration which I had to deal with. I had to struggle with this with Daniel and Donna, who did not respond to my emails, and I had some difficulty in working out who was responsible for what. But eventually, having chased up Daniel and Donna all the issues were eventually sorted out. I think it merits four stars but I also think that - on the basis of my experience at any rate - there is certainly room for improvement with the inventory issues, and the inventory should be checked before a property is put on to the market.

Oliver · 22 August 2024

★★★★★ 5/5

Trustpilot

Being Part of My Future Living.

The assistance we received from both Roo and Dee throughout the whole process from viewing to moving was excellent. They helped us through each step and made the whole experience stress free. The Manager of Restharrow, Bournemouth Dee was also excellent in her presentation of the flat and all the requirements and rules and made us feel so welcome from day 1. Best decision we have made in being a part of My Future Living. Can't thank everybody enough.

Richard · 29 July 2024

★★★★★ 1/5

Trustpilot

Yearly rent increases are to much

What has gone wrong over time is that my future living which markets to older persons mostly of retirement age seems to think that the group of people have endless resource.since I moved into my little flat in 2022 I have had a rent increase every year. Just got my letter fo this year.and each year they say the same thing increased costs and my tenancy agreement allows them to increase the rent. We'll each year every businessn passes on their increased costs to the customer and unfortunately my income has not increased accordingly. Also the fact your contract allows something does not mean you have to every year enact hat clause.My future if i stay with my future living is likely to be extreme impoverishment maybe homelessness.

Nu · 1 February 2026

★★★★★ 5/5

Google

We would like to thank Connor and Daniel for all there help to enable us to firstly view and then rent our flat and for keeping us updated on the progress of our application Thanks Clive & Julie Brewins

Clive · 17 November 2025

★★★★★ 4/5

Google

Made paperwork painless from day one. Complex is lovely, along with the apartment. Only fault we were not show anything on moving in ie where the laundry room was etc. Also the lady who recommended us never received her money. Also lifts in complex being used all the time early in the morning

Sharon · 20 May 2025

★★★★★ 1/5

Trustpilot

Cant get past their ridiculous referencing despite our income and credit rating being good..being

We have looked at a number of their properties. For one, we were told 'the directors' have decided on someone else. This was after two days. The next one we were surprised to recieve an email next day asking for a holding deposit. Then came requests for proofs, which is normal. Instead of just one with full details, they came drip-drip one at a time. After giving our notice where we now live, a day later an email said 'don't book your removal firm until you get a definite yes from us.' We let our present landlord know of this change, with apologies. Then it got worse. For the first time ever, we were asked for three months bank statements. Most agents ask for documents showing all necessary proof. Usually about seven. We get ourstatements by post, so out of date as we check online every day. Assumed I could get copies online, but because we get them by post there is no online copy. I went back over three months of what did show online with seventeen screenshots. Then I get a phone call asking for my wife's bank statement. I simply told her this is a joint account - several times. 'But her name is not on what you have sent.' I blew up and said 'forget it.' As we would, obviously, not be accepted because of this ludicrous attititude, we would expect our holding deposit back. From our thoughts and reading other people's comments on MFL being money grubbers, we don't expect to see it. We are still looking, but know where not to.

Derek · 18 November 2025

★★★★★ 5/5

Trustpilot

My Future Living has made my retirement dream a reality

I had been looking for residential accommodation during the early summer 2023. I found 2 rental properties offered by My Future Living. After an online enquiry, I was contacted by Alexandra Hyslop from the lettings department. Alexandra explained the procedure, arranged viewings of both properties. Once I decided which property I wanted to rent, the process towards occupying the property was taken up by Samantha Henderson from the tenancy department. Alexandra and Samantha were throughly professional, providing great customer service. Their attention to detail was superb. One of the great things about My Future Living, is that correspondence only happens when necessary. Emails or telephone calls only happen when something palatable can be discussed. You may wait for an update or a reply to your email. The response will not be one, that will just keep you satisfied or interested. It will be relevant to your query or application. I have been resident at my rental property now for almost 4 months. I have had a chance to report the odd issue, which was responded to promptly by the appropriate department. Other than that, there have no issues within my property. I am enjoying my stay and thank the staff at My Future Living for making my dream of comfortable retirement living, become a reality.

Terence · 3 January 2024

★★★★★ 5/5

Google

We have had an excellent experience with My Future Living. Conor and Daniel were most helpful, and guided us every step of the way. We are now enjoying life in our new home!. Highly recommended.

Peter · 26 September 2025

★★★★★ 5/5

Google

They literally came to my rescue....thank you Daniel and Conor. Bless you both.xx

Vivienne · 17 March 2026

★★★★★ 5/5

Trustpilot

A Good Move!

We were apprehensive about renting and moving to a retirement flat, but we needn’t have worried - My Future Living made the process very simple. Alex and Daniel were both extremely friendly, helpful and courteous and answered all our queries quickly and efficiently.When we moved into the flat we didn’t have any hot water, but after phoning My Future Living, an engineer arrived the next morning and sorted out the problem. The boiler is now working perfectly, but we’ve recently heard that because it’s over 20 years old, a new boiler is to be installed next week. We feel very reassured and impressed by the service which we have received.We’ve settled in well at Brampton Court in Chichester and are now looking forward to many happy years in our new home.Many thanks to everyone at My Future Living.Rosemary and Colin Priest

Anna · 26 April 2023

★★★★★ 1/5

Trustpilot

Absolute shambles of a company

Absolute shambles of a company, my family member has had to live in a very damp apartment with a water leak for over 6 weeks and no heating or hot water and not even a toilet that can flush, 6 work men have been round on various occasions to assess the damage and the 7th one finally found the leak, a lot of new furniture was damaged by the mould it has caused and the heath of my family member has deteriorated quite drastically due to all of this damp and no heating conditions, it’s a true shambles of a company that is only interested in the money they get rather than the welfare of their residents, avoid if possible and you will not regret it, Go with these people and I’m sure you will regret it in time, if you have any problems, these people like passing the buck rather than taking care of their responsibilities, I will add some pictures to verify all the damage and conditions in the next review “if this site will allow it”

Anonymous · 25 July 2025

★★★★★ 5/5

Trustpilot

Ground floor flat

I moved in to a ground floor flat in Portsmouth in January 2025, Debbie the scheme manager at the time was very helpful and always with a smile on her face,she moved onto another property and Sharon came who is equally helpful and knowable. I am very happy in my flat and feel it's perfect for me. The neighbours are friendly and the area has good transport links to most amenities. No real complaints.Thank you .Shirley Grevett

Ms · 11 August 2025

★★★★★ 5/5

Google

Delivers a high level of customer service. The one bedroom flat is a perfect size and the well designed kitchen is a pleasure to use. The other residents are friendly and the building manager keeps the block running smoothly and in excellent condition. The security of a long term rental where the feeling of being settled comes within a few days is easy to access through MFL and I am so pleased I made the move early enough to hopefully enjoy my lovely home for many to come.

Nicola · 26 April 2025

★★★★★ 5/5

Trustpilot

Frinton Lodge

My Father has been living in Frinton Lodge for 7 years in a rented property very well maintained and a fabulous location. All repairs and any problems we had were efficiently and effectively dealt with and with just one phone call . There is a manager on site and I am sure the smooth and safe running of these flats are down to her presence . All the communal areas are always in tip top condition and the flats have a wonderful weekly program of events .

Jackie · 1 June 2022