Trusted Agent profile · Taunton
★★★★★
558 reviews across 2 platforms
52 East Street, Taunton, TA1 3NA
Fox and Sons's office in Taunton, at 52 East Street, is rated 3.5 out of 5 across 558 reviews on two platforms, including 143 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Taunton.
Every review we hold for the Taunton office, from every platform, shown as written. First names only.
5/5
GoogleSmooth process from start to finish Zoran and Ash very approachable and helpful throughout . Selecting the suitable tennants arranging the checkout inventory reports with professionalism and always being contactable and regular updates Thanks guys for all your support we do appreciate it
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleIsobel bright from the Taunton office has been a delight to deal with! Isobel’s service has been second to none from the day she came out to value our home. She’s polite and professional and offered us a fantastic marketing strategy which lead to an acceptable offer within less than a week of being online. We would highly recommend Isobel at Fox And Sons Taunton to anyone looking to sell or buy!
5/5
TrustpilotTodd and the team a fox and sons…
Todd and the team a fox and sons Eastbourne are brilliant. They sold out late mothers house within a week and achieved over asking price. Very well done we couldn’t be happier with the service we have received.Highly recommend
Thankyou for your lovely review
1/5
TrustpilotWARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!
WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!Their cunning name is a perfect match for their deceitful service! I've been plagued by ongoing water heater issues and a gaping hole in the wall, putting my health at risk. Despite my repeated pleas, they've consistently ignored and dismissed my concerns. It's clear they prioritize profits over people's well-being!Don't be fooled by their false promises and incompetence. I'm fighting to escape this property and warn others: AVOID FOX AND SON LIKE THE PLAGUE! They're a liability, not a management team. Share this warning with everyone you know! #FoxAndSon #PropertyManagementFail #HealthHazards #Incompetence"
5/5
TrustpilotVery helpful
We have just agreed a sale with Fox & sons. Abi was so friendly and helpful , always there to answer any questions and getting back to us straight away with any queries.
1/5
TrustpilotUnprofessional and dishonest
Impossible to contact, deaf to complaints, and lying like a toddler. Different employees giving contradictory statements. Avoid at all cost!
5/5
TrustpilotBrilliant Experience.
What ever I say would not be enough to praise Fox and Sons.The whole team were totally professional, supportive and respectful but there are two people that deserve extra praise:Jack Alsobrook who had the confidence and drive from the outset to complete the sale within the tight timescale I had set him.Abigale Webber who was contactable, communicative and supportive when the going got tough, working tirelessly to ensure a timely completion. Thank you to everyone involved in the sale.
1/5
TrustpilotHonest review from potential client
Honest review from potential client. After arranging and attending an appointment at my property on Friday I was informed by Rob the branch manager he would phone and email me that evening. After no response I emailed again Saturday and then again on Monday requesting a response for a valuation. Both emails were ignored. Phoned Tuesday to request a response and was given an apology and informed that I would receive a response today as I explained I was awaiting valuation. Didn’t even have the courtesy to phone back either way. If this is the way they treat potential sales and clients I wouldn’t trust them to sell anything let alone a property. Total waste of my time and now I will have to arrange another agent . Avoid
1/5
TrustpilotEastbourne durrrr
Despite asking them not to call, and recieving an email confirming my number etc will be removed from their system, EASTBOURNE still make nuisance calls. They really are dumb.
5/5
TrustpilotTravis,Callum,Devon and the team at fox…
Travis,Callum,Devon and the team at fox and sons Eastate agents bexhill have been very professional and quick off the mark for the sale of my house in bexhill. They have always been nice to us and with buyers who have viewed our bungalow. We are on the final push now and I’m sure they will keep the great work up. Thanks team from Dave and Kathy Stitchman.
1/5
TrustpilotFox and Sons Gosport
Fox and Sons Gosport, I would never deal with again after being part of a chain, There is no communication failed call back requests, didn't ever know what was going on within the office it was always someone else who was dealing with it. I do strongly believe that they helped delay the whole exchange process as there was no urgency or pressure applied from them. Awful service
1/5
TrustpilotAVOID Bitterne Southampton branch
Bitterne Southampton branch. If you are trying to sell/buy your house, don't bother booking with these guys. They are a Total Shower. They don't answer their phones during the day. All day. They don't turn up to viewing appointments and subsequently lie about it.A waste of time for both vendors and buyers!!!In reply to your response f&s, I have already spoken to your branch and they want yet another opportunity to carry on regardless. Sorry but this last episode is the cherry on the cake especially wrt your Branch Manager there.
Dear Mrs k, Im sorry to hear you have had a bad experience with our Bitterne Branch.we take this reviews seriously and i have passed them onto the branch.should you need any further help please email or call.
5/5
TrustpilotA first rate experience from the start…
A first rate experience from the start with Fox & Sons Chandler's Ford when selling our property. I cannot thank Chloe enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst selling a property. I am so grateful for all the help and advice along the way. Fantastic team and service.
1/5
TrustpilotLook else where for an estate agent
I will join the significant percentage of reviewers giving Fox & Sons, in this case the Bitterne branch, 1-star. As the buyer of my property said after the end of completion of the transaction, "Fox & Sons were awful". That was my experience throughout the majority of the sales cycle. I suggest finding a different estate agent.
1/5
TrustpilotMy wife and I are quite elderly and…
My wife and I are quite elderly and both retired. We live in our own apartment in a private block which we purchased ten years ago. A few months ago Fox & Sons let a nearby apartment to a woman with severe mental health issues that had been evicted from a council property for causing a nuisance and attracting vermin. Ever since moving in she has randomly dumped huge amounts of rubbish around the building and only last week the council removed 72 bin bags of rotting food from her apartment including pigeons that had also taken up residence. The quality of our lives and that of the other residents has been completely ruined by the inexcusable action of Fox & Sons when it was plain from the outset that this person was seriously mentally ill. We have suffered knives being thrown from her balcony, disgusting graffiti on the staircase, the smell of rotting food permeating the building and cat litter spread everywhere. It is obvious that Fox & Sons took up no references whatsoever before letting the property and they cannot provide any information about this woman’s departure. I am utterly appalled that this company has caused so many residents such misery.
1/5
TrustpilotFox and Sons letting agents - no service at all
Fox and Sons advertised a property to let nearby that was particularly suitable for us. I sent a message via the Rightmove website expressing our interest and asking to view the property. I got no response at all. I called the telephone number and left a message on the answer phone - and got no response. I called the branch and was told I had reached the sales team who could not help but they took a message for me and said they would get the letting department to call me back. No response. I sent emails. No response. Eventually today I drove to the branch to talk to somebody. The lettings department is behind a locked door, no response when I rang the bell. I went into the branch and was told the people there were sales staff and the lettings staff were unavailable. I asked for contact details of a regional manager or head office that I could contact and was told that they do not know the contact details for a headoffice/ regional manager but would take my details and ask the lettings agent to call me. Of course they have not. I eventually drove to the property to see if I could contact the landlord directly. Not surprisingly, after all this time that I have wasted trying to raise somebody from Fox & Sons the property has been let to somebody else. I will never ever use Fox & Sons and would advise others not to either.
5/5
TrustpilotManager Steve is very professional and…
Eastbourne Office, Town Centre.Manager Steve is very professional and a very likeable guy. Lots of local knowledge. Will get you the best deal he can. All the staff are very friendly and helpful. A joy to meet.I sold my previous property with them, and got my full asking price..very quickly.Would highly recommend, and they will certainly be my choice for when i next sell.Keep up the good work guys :)
4/5
TrustpilotI had a good experience buying a flat…
I had a good experience buying a flat represented by Fox & Sons in Hastings. All the staff, especially Alex, Dan and Charles, were very reactive when I had queries per email or the phone and were very helpful in making sure tradespeople had access to the flat throughout the process when checks had to be done. They made the transition very easy.
1/5
TrustpilotWorst estate agent I’ve ever used
Worst estate agent I’ve ever used . How are still trading and there management don’t intervene respond to 2,8 rating . It’s unbelievable. Sack the main guy from Bexhill branch, most unprofessional agent I’ve dealt with in 30 years
2/5
TrustpilotDisappointing experience
Disappointing experience. Fox and Sons (and their parent company Sequence) have done a very poor job for us. Emails went unreplied, questions unanswered, very slow to do their jobs etc. After 5 months I threatened to pull out of the purchase and voila, they started to chase client and solicitors.
1/5
TrustpilotLuke Hallewell from Fox and Sons
We had Luke from Fox and sons in Hastings round to value our property and at the time he was very nice and knowledgeable. We had in total three agents round who all valued the property about the same. After this we had some conversations with all agents and decided not to go with Fox and sons as after speaking with people knew they advanced us of their very unpleasant experience with them.we Emailed Luke at Fox and Sons to say thank you for your time but we have decided to go another route , below is a copy of the response we got back from him.Notice all the exclamation marks and how he tries to make us feel guilty about going elsewhere !“ Good Morning, What’s the reason for going with another route? I have worked so hard to have given you the best fee anyone has ever had from a fox and sons even better than what my own sister was able to get!! To do this I had to have a long meeting about it with my area manager to get approved! We have the biggest reach in the town due to our offices across the UK and have the best client care set up in the town. I know you had two other agents out one is yet to sell a house over £375,000 this year so I wouldn’t go with them!!I keep getting clients of the other agent you had who claim to be the best in the town, calling me up to take the property on as they haven’t heard from them and been made to do viewings themselves!! They claim they are too busy this is due to them having to many properties to manage this can be seen as they are known for having the highest fall through rate as well. The route you have decide to take I hope works well for you but if you need my services in future once being on with another agent I won’t be able to get the fee lowered again. This is a shame as you had mentioned you would use us if we could do £6,500 including vat and I actually managed to get it to £6,000 including vat. Kind Regards,Luke HallewellValuer 33 Havelock Road, Hastings, East Sussex, TN34 1BET 01424 722177
5/5
TrustpilotBest experience ever
Good experience! Whenever I rang through to the office, the people who answered the phone were very friendly and professional.Zoran at the Fox and sons Taunton branch was also incredibly helpful throughout every step of the process! Despite probably being very busy, He always kept in contact with me and provided updates along the way, and always responded quickly. He was very patient and answered all of my questions(!) and was so reassuring throughout the whole process.Now me and my family we are able to move to our beautiful new homeThank you Zoran
1/5
TrustpilotThey were the worse letting agency
They were the worse letting agency that I have worked with, they don't report things from tenant to landlord and vice versa, they are just on the landlord side and not as a in between person to mediate, they don't do their work properly, are very unprofessional, avoid at all costs to work with this people, there are loads of letting agents to work with(Reviewed) One day after I posted this review, Fox & Sons decided to leave a review on google as I'm a tradesman and guess what, they rated me 1 star without having any contact with me in my area, just so you can see how unscrupulous and vengeful this people are, avoid! avoid! avoid! still haven't received my deposit after almost 2 months I left the house I rented through them
1/5
TrustpilotWhen Fox and Sons get your email and…
When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again.
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Taunton.
