Every review we hold for the Tandridge office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleKeith and the team were very supportive through the whole process. We recognise that it was particularly difficult times with both Brexit and COVID but they still managed a large number of viewings and a successful end result. Through it all, they ensured that we were aware of what was happening and liaised between the buyers and ourselves effectively.PositiveResponsiveness, Quality, Professionalism, Value
Richard · 23 October 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review, we really appreciate this. We are so pleased we were able to achieve a successful end result for you, especially given the wider issues at hand. Thank you for choosing White & Sons.
★★★★★ 5/5
TrustpilotAll the colleagues were a pleasure to…
All the colleagues were a pleasure to deal with, available for our random questions and requests and went the extra mile in getting our transaction over the line.
Diane · 16 February 2026
Agent replied · 19 March 2026
Thank you. So pleased we got you over the line.
★★★★★ 5/5
TrustpilotCedric and his Team are exceptional and…
Cedric and his Team are exceptional and go the extra distance to make the selling experience as smooth as possible.
Dereck · 16 April 2026
Agent replied · 22 May 2026
Thank you. We are so pleased to hear that our service has the right balance of personal touch and effective chain management. We are over the moon to hear you would use us again. Thank you for placing your trust in us and for taking the time to share your experience.
★★★★★ 5/5
TrustpilotWhite and Sons - Dorking Office
The team at White and Sons was a pleasure to work with on the sale of our property... very professional in every aspect from start to finish.
Lesley · 19 February 2026
Agent replied · 19 March 2026
We are so pleased to hear that - thank you for sharing your experience.
★★★★★ 5/5
TrustpilotThe whole team were super professional…
The whole team were super professional from start to finish despite a tricky chain and lots of moving parts
Laurie · 23 April 2026
Agent replied · 22 May 2026
We are so pleased we were able to help navigate those tricky elements. Thank you for placing your trust in White & Sons, and for taking the time to leave a review.
★★★★★ 5/5
TrustpilotAn excellent service
We had an extremely positive experience from start to finish with Jackie and the team for a recent house sale. Communications were easy, they had very good, up to date local insight in the market, they were clear, assertive, honest and sensitive. I felt that Jackie acted in our best interests at all times. Thank you for making it a stress free transaction!
Rachel · 16 June 2021
Agent replied · 22 October 2024
Thank you very much for leaving such a wonderful review, we really appreciate this. So pleased you had an extremely positive experience and that your transaction was stress free. Thank you for choosing White & Sons.
★★★★★ 5/5
TrustpilotAmazing help and extremely supportive
As first-time buyers we honestly couldn’t have asked for better estate agents. The whole team at White and Sons Horley have been amazing from start to finish, always so helpful, supportive and quick to answer any questions we had (and there were a lot!)
Saph · 3 September 2025
Agent replied · 23 September 2025
We are so pleased that we made your first house purchase such a positive experience. We are delighted that we were able to get your purchase through to completion and that our help made this process so much easier. Thank you for the recommendation, this means the world to the team. We hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotUsed White and Sons lettings over 10 years…
We have used White and Sons as letting agents for more than 10 years. Their standards are consistently reliable and there is a depth of knowledge about landlord regulations which is very helpful to small-scale amateurs like us. Tenants have always been happy with the responsiveness of the maintenance team, who have a good range of local contractors. Hate to think how difficult it would have been to manage a rental property ourselves without them.
CAA · 8 August 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave a review, we really appreciate you doing this. We are delighted that over your 10 years you have found our standards consistently reliable and our staff knowledgeable when it comes to the raft of lettings regulations. So are pleased we have helped make the management of your rental property easy. Thank you once again and we look forward to working with you for many years to come.
★★★★★ 5/5
TrustpilotWhite & Sons did a fantastic job at the…
White & Sons did a fantastic job at the end of a tenancy. Property not left in good condition and they managed the situation very proactively organising cleaners etc. Nicky was on the case the whole time and the rest of her team secured a new tenant immediately.
Simon · 20 April 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave a review, this is very much appreciated.
★★★★★ 5/5
TrustpilotGreat service from Freya
Freya was professional yet friendly while we went through the tenancy process. She's kept me up to date throughout and was happy to answer a bombardment of questions that I had. Freya has made this process easy!
Harry · 16 January 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave such a wonderful review. Freya was delighted to read your comments, really pleased we could help you and absolutely thrilled that we made it so easy. Thank you once again.
★★★★★ 5/5
GoogleFreya has been brilliant. Very helpful with everything kept in touch with me throughout and acted quickly in all regards to the move. Highly recommend white and sons Oxted the team are super friendly and go the extra mile for you.
Teresa · 11 October 2023
Agent replied · 22 October 2024
Thank you very much for leaving such a wonderful review - this really did make Freya's day. We really appreciate the recommendation.
★★★★★ 5/5
TrustpilotA difficult journey made easier!
It has been a real pleasure having White &Sons support us through this difficult journey in selling my parents property. Jackie has been very proactive in both selling the property but also supportive and sensitive to our needs. I would not hesitate to recommend Jackie and her team for their support and guidance for selling the property.
Michael · 14 March 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave a review, we really appreciate you doing this. We are so pleased we were able to help you and thank you for your recommendation.
★★★★★ 5/5
TrustpilotClose to 9 years as a tenant in a White…
Close to 9 years as a tenant in a White & Sons managed property. Throughout this time, their service, support and communications has been absolutely first class. Regular visits to ensure all was well and any maintenance issue was attended to promptly and efficiently. No hesitation in recommending W&S ... 10/10 in all areas
Andrew · 13 March 2026
★★★★★ 5/5
TrustpilotJust brilliantly professional
Megan and James in letting are both first rate, they understand our circumstances and both manage and let our properties with wonderful efficiency. Highly recommended them.
Christopher · 24 September 2026
★★★★★ 1/5
TrustpilotInflated Deposit Claim, Over 75% Rejected by Adjudicator
I had a very disappointing experience with White & Sons regarding the handling of my tenancy deposit.
DannyB · 15 April 2026
Agent replied · 22 May 2026
We are obviously disappointed to read your review.
This is an extremely unusual situation. In the unlikely event that a tenancy deposit has been referred to the TDS we have historically had all claims upheld. We need to investigate this situation further internally. I would like to reassure you that this process is a well-trodden path and we endeavour to remain as objective as possible with very transparent procedures. We can only apologise for the confusion this situation has caused, we will be taking this up with the TDS.
★★★★★ 5/5
TrustpilotWhite and Sons Leatherhead
Cedric and Minnie made our property purchase smooth and seamless. Buying in a long chain can prove stressful and time consuming but the White and Sons team played an integral role in making our purchase hassle free. Highly recommended!! A++++
RC · 14 September 2023
Agent replied · 22 October 2024
Really pleased Cedric & Minnie were able to mitigate some of the stress you can experience when you're in a long chain. We are delighted to hear that we made your purchase hassle free. Thank you for taking the time to leave such a wonderful review.
★★★★★ 5/5
TrustpilotBlock & Estate Management Department
Justin and his team have provided comprehensive services for me over a number of years in looking after my block of apartments in the local area. They are cost effective, always on hand, great communicators, and have never let me down. In short, providers of a first class service in every way.
Mr · 12 August 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave a review of our Block & Estate Management service, this is very much appreciated. We are so pleased you find our service "first class".
★★★★★ 5/5
TrustpilotAn amazing highend level of service in difficult Covid times
We cannot thank Edward enough for his assistance with the sale of our property under very unusual circumstances, given we were in a global pandemic and we were also relocating overseas. He made sure that everything ran very smoothly and updated us along the way and always kept us in the loop.A huge thanks to him and everyone at White & Sons
Jon · 11 December 2020
Agent replied · 22 October 2024
Really pleased we were able to help you during these unprecedented times. Thank you very much for leaving such a wonderful review and for choosing White & Sons to sell your home.
★★★★★ 5/5
TrustpilotWhite & Sons Horley
From first contact, right up until completion Stephanie, James and the rest of the Horley team were extremely friendly, helpful & responsive. Selling the property within a matter of days and always ensuring any queries were dealt with promptly. They were understanding of the complex situation of selling a home on behalf of someone else. We are incredibly grateful to go through the process of selling our Mother’s home with them.
Gemma · 16 August 2024
Agent replied · 22 October 2024
Thank you for taking the time to share your experience, we really appreciate you doing this. It is a pleasure to help sellers and buyers through, what can sometimes be, complex and emotional. Thank you for placing your trust in us to help you through the selling process.
★★★★★ 2/5
TrustpilotDo it yourself!
I rented out my 2 bedroom flat through white and sons Oxted. All in all it was a pretty stressful experience.I paid nearly 700 pounds for the choice of 2 Tenants. The chap I choose turned out to bea real pain. One payment in 12 months was on time, every little detail of the flat he was unhappywith. It cost me ridiculous amounts of money with trade people fixing minor problems. I’m surprised he didn’t request a tradesperson to change a light bulb for him!Fortunately the chap requested a 6 month break clause in his contract. I activated this exactly 6 months to the day, giving him 2 months notice.I was informed by the agent at this time the market was very slow and it was unlikely I would find a new tenant. As the 2 month mark approached the tenant was still there and showing no signs of leaving. Again informed by the agent the market was slow and I should consider keeping him on.Eventually I got rid of the tenant, 5 months after serving notice. After repeated warnings of a slow market.I felt like I was being played by both the agent and the tenant. I was returned the keys 3 weeks after his final rent . Finally after getting back my property I found out he had a cat (which I wouldn’t have minded had Ibeen asked), found opened mail addressed to me,was given one less set of keys, and had 2 chairs taken from the flat. But he was gone. Albeit with a good reference from the agent.My next move was to find a new tenant. I used openrent.co.uk. I had 8 viewing requests in the first 24 hours. Not such a slow market after all!So far so good with the new tenant
Robert · 28 February 2024
Agent replied · 22 October 2024
Obviously disappointed to receive your service rating as we pride ourselves on maintaining our higher than industry average TrustScore. We appreciate that your tenancy agreement was time consuming for you to manage, past our initial involvement, but we are pleased that we were able to arrange its conclusion by mutual consent and without dispute. Despite our best endeavours, we respect your decision and wish you all the very best with future tenancies.
★★★★★ 5/5
TrustpilotThank you Horley Branch!
A massive thank you to James and the team for their exemplary professionalism and dedication to making our house move so simple and stress free. This is the third house move we have done in the local area and, having now used White and Sons for the first time, we cannot recommend them highly enough.
James · 26 February 2022
Agent replied · 22 October 2024
Thank you very much for taking the time to leave such a positive review. Really pleased your move was simple and stress free and we are exceptionally pleased that our service has left such a lasting impression. Thank you for choosing us to help with your third move.
★★★★★ 5/5
FacebookA massive thank you to James and the team for their exemplary professionalism and dedication to making our house move so simple and stress free. This is the third house move we have done in the local area and, having now used White and Sons for the first time, we cannot recommend them highly enough.
James · 26 February 2022
Agent replied · 22 February 2025
So pleased we made your house move so simple and stress free. Thank you very much for taking the time to leave such a wonderful review. Your recommendation is the highest accolade we ask for - thank you.
★★★★★ 5/5
GoogleI could not be happier. Freya and the whole team at White and Sons Oxted were great from the very first contact and they certainly helped smooth out the hassle of relocating.
I could not recommend them enough!
Cristina · 11 October 2023
Agent replied · 22 October 2024
Thank you very much for leaving such a wonderful review for our Oxted team. Today is Freya's birthday so your kind words made it extra special. Really pleased we helped smooth out the hassle of relocating.
★★★★★ 5/5
TrustpilotMy washing machine packed up this…
My washing machine packed up this morning. I called White & Sons, Dorking at 10.00. Louise took my call and liaised between the landlord and an engineer. It was agreed a new machine would be ordered. I have it being delivered tomorrow. The most efficient, helpful and professional service. I’m so impressed. Thank you Louise for a five star service
Vivienne · 30 March 2021
Agent replied · 22 October 2024
Thank you very much for taking the time to leave such a wonderful review. We are so pleased we were able to sort the issue so quickly and efficiently.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
