Every review we hold for the Tameside office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCowboys!
New Home Solutions used Your Move as part of Assisted Move for a new build. House is currently on the market correctly valued and then Your Move never even turned up to view our property but then low balled it 20-30k less. That’s dreadful service and would not use these cowboys! No effort to engage with the seller but expect us to take hit and they still get a pay out.
Charlie · 29 August 2026
Agent replied · 22 September 2026
We appreciate you sharing your experience and feedback. We are concerned to hear about the valuation discrepancy and the lack of engagement you encountered. We are reviewing this matter internally to understand what happened and prevent similar situations in the future.
Please update your review with the location/branch so we can investigate properly.
Regards,
Your Move
★★★★★ 5/5
TrustpilotMoving House Stress
Your Move are a good company to deal with. As a tenant I had some issues and stresses. Moving out of one house into another was monumentally stressful but Susan Black was amazing, professional but also friendly and supportive while maintaining an objective stance as the go-between (tenant and landlord) in any scenario that occurred, Thank you for your diplomacy and efficiency
Agnes · 9 September 2026
Agent replied · 22 September 2026
We are so pleased to hear that our team provided such excellent support during your move. We understand that moving can be a challenging time, and we are glad that our colleague's professionalism, friendliness, and diplomacy made a positive difference for you. We appreciate your kind words.
Regards,
Your Move
★★★★★ 1/5
TrustpilotHorrible service on multiple occasions…
Horrible service on multiple occasions back to back. They schedule appointments foe viewing and do not turn up. When you call them, the person on the line says they are not from the lettings dept and therefore your call falls on deaf ears. They falsely claim they have left voice mails. They deliberately misspell email addresses and say they have sent appointment cancellation emails. To clairify, these emails are sent 15 minutes before the appointment. The so called representative said the property has been removed from the market. If that is the case, then why waste our time with appointments. I strongly suspect this is click bait for properties not on their portfolio. Disgusting service from a fly by night quack estate agent.
Stanley · 4 September 2026
Agent replied · 22 September 2026
We are truly sorry to hear about the frustrating experience you have had with our services on multiple occasions. We are committed to improving our processes to prevent such occurrences in the future, to do so could you please let us know which branch this was with?
Regards,
Your Move
★★★★★ 5/5
TrustpilotExcellent service
From the valuation to the property being sold the staff were all extremely helpful. We had quite a few problems throughout and they did everything that they could to support both myself and our buyer. It was touch and go whether our sale went through in time but Kirsty was so helpful doing everything she could, even persuading our developer to let us have access to our property early. We would 100% recommend.
Mandy · 17 May 2026
★★★★★ 5/5
TrustpilotFirst impressions make a difference
First impressions make a difference. From walking through the office door on the back of reading reviews I was impressed by the friendly, professional greeting. Everything was explained clearly and concisely, great communication. The whole process from valuation, marketing and viewing was slick and well informed which all contributed to a quick sale at the market value. One very happy client
Dave · 19 May 2026
★★★★★ 1/5
TrustpilotI had contacted them about renting a…
I had contacted them about renting a house. Two days before moving in, they rejected my application based on a misrepresentation of a material fact. They wanted to retain my holding deposit, but they returned it after I threatened to sue them. They are a waste of time and poor services too.
Eric · 9 September 2026
Agent replied · 22 September 2026
We sincerely regret that your application experience was unsatisfactory. We would like to review this situation, which branch was this with?
Regards,
Your Move
★★★★★ 5/5
TrustpilotEllie and the team at The Forum north…
Ellie and the team at The Forum north Hykeham were fantastic from start to finish. They were really helpful and can’t fault their service especially Ellie who let us view the property on a Friday tea time after her work day had finished. Huge thanks x
Mark · 10 October 2025
Agent replied · 22 October 2025
We're happy to hear that you had such a positive experience. We appreciate your kind words and are so glad our team could be so helpful and accommodating to your needs. Thanks!
Regards,
Your Move
★★★★★ 1/5
TrustpilotThey will scam you out of your deposit
They tried to scam me out of my deposit. I was told that the landlord was uncontactable and that I couldn’t have my deposit back until he approved it and that he had 90 days to respond. When I finally got the number of the deposit holding company (after weeks of calling and asking for it) they told me that if I had waited 90 days, they would have released the deposit to the landlord and I would have had to go to court to get it back. I was lied to by multiple employees of your move, they refused multiple times to give me any information about the holding company, they were rude and dismissive throughout almost every exchange, they often promised to call me back about the deposit but never did.
May · 31 December 2025
Agent replied · 22 January 2026
We appreciate you bringing this to our attention. We're sorry to hear about the deposit return issues and the poor communication you experienced. We'll investigate these allegations thoroughly, please let us know which branch this was with, thank you.
Regards,
Your Move
★★★★★ 5/5
TrustpilotPut my mind at ease.
Susan came over today for a quick annual visit for our landlord, to take photos and check how everything is going at the property. Despite always being a bit nerve-wracking, the visit was great, Susan was very friendly and professional and put my mind at ease. Thanks!
Beth · 12 May 2026
★★★★★ 5/5
TrustpilotIn the process of selling and buying
In the process of selling and buying. Cant fault your move. Rory was professional, upfront and honest about everything. Bav is an asset to your move, he has been at the other end of the phone and in person when needed. Couldn't manage without him
Customer · 15 May 2026
★★★★★ 5/5
TrustpilotA fantastic service from the Your Move…
A fantastic service from the Your Move team. Everyone was friendly, helpful, and always willing to answer my questions. They communicated clearly throughout and went above and beyond to ensure everything progressed smoothly. Thank you for making the process so easy. Highly recommended!
Veena · 10 September 2026
Agent replied · 22 September 2026
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with our team. It's fantastic to know that our clear communication and dedication made the process easy for you. We truly appreciate your recommendation!
Regards,
Your Move
★★★★★ 5/5
TrustpilotThe manager & staff were amazing
The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out with a drone & took the splendid photos himself
CustomerJennie · 3 September 2026
Agent replied · 22 September 2026
We are so happy to hear about your positive experience with us, especially regarding the extra effort with the property photographs. It's wonderful to know that our team's dedication to assisting with viewings, even in your absence, made a difference. We truly appreciate your kind words and are delighted we could achieve a great result for you.
Regards,
Your Move
★★★★★ 5/5
TrustpilotMy Move was an Easy Move
Easy to contact and pleasant to do business with. Achieved plenty of footfall and kept me apprised at all times of viewings. Quick to provide feedback. Gave good advice about completing the process and remained engaged until the sale was completed.
Mr · 10 September 2026
Agent replied · 22 September 2026
Thank you for your wonderful review! We are so pleased to hear that you found our team easy to contact and that we kept you well-informed throughout the entire process. We appreciate your kind words about our advice and continued engagement until the sale was completed.
Regards,
Your Move
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, Victoria and Lauren were so helpful and kept us up to date all the way through the process
Brooke · 14 September 2026
★★★★★ 5/5
TrustpilotI've been with Your Move for a number of years
I've been with Your Move for a number of years now and I have had a good relationship with them whether it's sales or lettings and they have been really good at looking after my interests. In the last year I have had some challenging times and I have had to rely on Your Move members of staff to give me help and advice which has been really helpful.
Kim · 22 September 2026
★★★★★ 5/5
TrustpilotAmazing experience for our family
Me and my partner were looking for a property for months due to having our little boy. All the staff especially Sophie made this experience so smooth and ensured they kept us up to date with every move. We are now settled in our new home in time for Christmas. Can’t thank yous enough!
Nikki · 18 December 2025
★★★★★ 5/5
TrustpilotGreat service by all the staff
Great service by all the staff. All very friendly and explained everything very thoroughly. Nothing was a bother and any questions were answered quickly. Great communication by all the team. Location was ideal as wanted somewhere local.
Mrs · 4 May 2026
★★★★★ 5/5
TrustpilotThe wallsend team of Newcastle is…
The wallsend team of Newcastle is exceptional. Sarah, Jessica and Harry gave me excellent service and I'm gonna stick with them going forward. Kudos to excellent customer service 👍
Mr · 14 May 2026
★★★★★ 5/5
TrustpilotManaged to get the house on the market…
Managed to get the house on the market a couple of days after contact. Kept us up to date at every stage and offered advice when required.
Laura · 27 August 2026
Agent replied · 22 September 2026
We're so glad we could get your house on the market quickly and keep you informed every step of the way. Your positive feedback means a lot to us!
Regards,
Your Move
★★★★★ 4/5
TrustpilotAs a buyer
As a buyer, the service I received so far has been very good. Questions have been answered to my satisfaction. Assistance with finding a surveyor was very helpful. Overall, whichever member of staff took my call, they were able to provide a satisfactory response to my enquiry. I'm looking forward to a smooth completion.
Monica · 22 September 2026
★★★★★ 2/5
TrustpilotClueless no communication . POOR SERVICE
Viewed with clueless agent could not even take details . Made offer told they would come straight back 10 days later no communication ,and they have ni idea what is happening . I guess they are showing flat hopping for a higher offer or they just leave flats on right move for an advert
Mark · 13 January 2026
Agent replied · 22 January 2026
Hi Mark, sorry to hear of your experience. I've sent you a request for information. It would be great if you could let me know which branch this review refers to so we can feedback to them. Many thanks
★★★★★ 5/5
TrustpilotSold my house with Your Move
We recently sold our house through Your Move and were very pleased with the service we received throughout the process.
Anna · 2 September 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience selling your home through us. It's wonderful to know that our team's efforts in generating interest and providing honest communication were appreciated. We are especially proud to hear about the excellent service you received from our colleague, whose professionalism and enthusiasm clearly made a significant difference. Your kind words truly motivate us, and we are delighted that we could make the selling process less stressful for you. Thank you for recommending us and for acknowledging our hard work.
Regards,
Your Move
★★★★★ 5/5
TrustpilotI had an amazing experience and I need…
I had an amazing experience and I need to thank everyone for the great experience and customer service
Jean · 12 September 2026
Agent replied · 22 September 2026
We're so glad to hear you had an amazing experience and appreciate your kind words about our service. Thank you for your wonderful feedback!
Regards,
Your Move
★★★★★ 1/5
TrustpilotPoor experience from moving in to…
Poor experience from moving in to moving out, 4 years later. Avoid!!! Poor communication, they do not care about their tenants and tell lies. The process in getting your deposit back after moving out is a joke. 9 weeks to be precise, after numerous phone calls and emails.
Clare · 19 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
