The National Trust Swindon reviews

Hi Mrs A Round.Thank you for taking the time to review.I'm sorry you recently had disappointing scones. Our current scone recipe has been in place for about 3 years now. So it sounds to me that something must have gone wrong with the process of making the scones you recently had. As the switch from dairy milk to oat milk makes no difference to the texture when the method is followed correctly and they certainly shouldn’t be heavy. We're always reviewing our recipes to ensure they're the best they can be, so I've passed on your comments to our Food and Beverage team.Thank you again for your feedback and support of the National Trust.Kind regardsSteveNational Trust

Hi Vick, thanks for taking the time to leave a review.It’s great you and your family enjoyed your visit, especially the ghost stories and Easter trail. I’ve shared your feedback with the team at Ham House, who’ll be very happy to hear your comments.Thanks again for leaving a review, and for your support of the National Trust.Best wishesNational Trust

Dear Miss Reeves I'm sorry you were disappointed by your recent visit to Montacute House. The first and second floors of Montacute House currently being closed is not a decision we took lightly. We're aware of the impact this has on visitors. The stairs at Montacute House are considered a conservation priority for us. Wear and tear over hundreds of years has made these stone staircases vulnerable. A project is in the pipeline to address this issue and the staircases have been monitored as part of that.As we get ready to move the project forward, civil and structural engineers have again reviewed both staircases. However, further investigation is needed to better understand the condition of the North stairs. The South stairs already being closed following specialist advice. As a result, both staircases are now closed to public use. I'm sorry you were given differing reasons for the closure. There is, however, still some fascinating things to see on the ground floor, including the Tournai and Hunter tapestries, the Phelip’s family portraits and the Chicheley Hall furniture. The garden, parkland, shop and café remain open as usual. Thanks for your support, I hope I've managed to clear up any confusion. Kind regards Chris National Trust

Hi Graham Thank you for your review and for visiting Tredegar House. I've spoken with the local team about your experience. They're sorry to hear about what happened. They've confirmed that last entry to the mansion house is 3pm. This is advertised on our website and on signs in the Visitor Welcome area. The mansion itself closes at 3.30pm. We’re sorry the team at Visitor Welcome didn't make this clear to you when entering and buying your tickets. We'll be speaking to the team on site to ensure that they are communicating this to all of our visitors.Thanks again for visiting and for your support. National Trust

Hi PH I'm sorry you're unhappy that some of the places we care for charge extra for their Christmas lights display. Christmas lights display are a great way of bringing in extra income to help us with our vital conservation work. Thanks for your support. Chris National Trust

Hi Linda Thanks for leaving your review. We're sorry you’re unhappy with the condition of the garden. I can assure you that our team are working hard to restore it back to the condition it was in when Ralph Dutton bequeathed it to the National Trust. If you would like to discuss this in person, please contact the property directly and they'll put you in contact with the Head Gardener. hintonampner@nationaltrust.org.uk01962771305Thanks for your support. Chris National Trust

Hi Unhappy Customer, thanks for taking the time to leave a positive review. I’m pleased you enjoyed seeing Santa and his elf at Quarry Bank, I’ve let the local team know you enjoyed your visit, I know they’ll be glad to hear your feedback as they work hard on their programming. Thanks again for taking the time to leave a review, and for your support through your recent visit. Best wishes National Trust

Hi Damon Thanks for your review. We've had a challenging time but we appreciate how emotive a subject this has been for people. Thank you so much for your kind words and support. We look forward to welcoming you at one of the special place we care for soon. Kind regards National Trust

Hi S Vale and thanks for your review. I'm sorry, we've had a few problems sending out certain items over the past few months and weren't aware for a while. I've arranged a car sticker to be sent out and it should arrive next week. Just to let you know though, you don't need the car sticker to visit anymore, you just need to scan your membership card at the ticket machine. So you can visit straight away if you wish to do so. Once again, sorry for the confusion.

Hi Robin Thanks for leaving your review and for providing your contact details. One of our team will be in touch with you directly to resolve your concerns. Thanks for your support. National Trust

Hi MichaelThanks for taking the time to leave your comments. We've responded to some similar reviews already and I'm responding to yours in the same way for consistency.Hopefully, I can clear up a slight misunderstanding from recent media articles. This matter was also raised at our AGM.The Inclusion and Wellbeing Calendar is an internal resource, used to keep staff and volunteers up to date about awareness months and minority religious and cultural celebrations they might not otherwise be familiar with. For this reason, Christmas and Easter, which are national holidays, are not included on the calendar. We know that most of our staff and volunteers have a good awareness and understanding of these festivals already.Christian holidays will continue to be marked on the physical calendars sold in our shops and online. We won't be creating a physical calendar which excludes Christian holidays.I hope this clears things up for you.Kind regardsSteveNational Trust

Hi Augustus. Sorry for your frustration and thanks for providing more information. Quidco is a cashback partner we work with. However, any issues with receiving cashback will have to be raised with them. It's not something we have the ability to investigate on our side. As much as we'd love to see 100% of cashback paid, due to the amount of parties involved we can never guarantee cashback. As long as our supporters follow the terms and conditions for the cashback offer you shouldn't have any problems.We have some T&C’s on our Quidco page which is a good start to check your orders. Quidco also provides a helpful guide to problem solve why cashback isn’t being tracked and provides a link to contact them to investigate the cause of the failed tracking. I hope the above is useful but sorry we can't help any further. Thanks for your support. National Trust

Hi Graham. I’m sorry you travelled to one of our places to find it was closed. Where possible we try and make sure events like weddings don’t affect opening times, but from time to time we do have to close our places. I hope you can have a better visit to another one of our places in the future. Thank you for your support.

Hi Sean, thanks for your feedback.Best wishes,National Trust

Dear Tristan Thank you for your review and I'm sorry you've been disappointed by some aspects of your visits.We agree there are some places where we need to update the information available and we're working hard to do so. Our local teams are constantly trying to improve interpretation and make it appealing to different audiences. Interpretation is under continual review and refreshing it is a core part of our teams’ day-to-day work. Our volunteers are also well informed and will provide factual information if visitors are interested. I'm also sorry if some of our staff have been over zealous in our car parks. Managing parking is often tricky and I feel sure there would only have been good intentions when asking for your membership card. Thanks again for your review and your support. We look forward to welcoming you again soon if you choose to renew. Kind regards National Trust

Hi Neil Thanks for taking the time to review us. We've responded to some similar reviews already and I'm responding to yours in the same way for consistency. Hopefully, I can clear up a slight misunderstanding from recent media articles. This matter was also raised at our AGM.The Inclusion and Wellbeing Calendar is an internal resource, used to keep staff and volunteers up to date about awareness months and minority religious and cultural celebrations they might not otherwise be familiar with. For this reason, Christmas and Easter, which are national holidays, are not included on the calendar. We know that most of our staff and volunteers have a good awareness and understanding of these festivals already.Christian holidays will continue to be marked on the physical calendars sold in our shops and online. We won't be creating a physical calendar which excludes Christian holidays.I hope this clarifies things. We'd be sorry to lose your membership but thank you for your support. Kind regardsNational Trust

Hi Richard Thank you so much for your review. We're so proud of our locals teams and volunteers for making our supporters' visits special. It's great to hear you can visit places time and again and always enjoy them - I feel this way about Stourhead and my kids loved our recent Summer of Play. We also appreciate every purchase made in our food & beverage outlets. These purchases help us to look after these special places and aid in essential project works, caring for buildings, land, nature and the environment. I will feed back your feeling around the price of items to our central food & beverage team as our prices are standardised by the organisation. Thanks again for your review and we look forward to welcoming you at one of the special places we acre for again soon. Kind regards Chris National Trust

Hi Garry Thanks for your review. It's great to hear you love visiting the places we care for. I'm sorry you were disappointed by the advertising of your meal at Hardwick Hall. I've passed this on to the local team and they'll take appropriate action. Thank you for your support. Kind regards Chris National Trust

Hi P Taylor Thanks for taking the time to leave your review. I'm so pleased to hear the facilities at Dunham Massey are excellent and hope you enjoy your dog walks. I'll make sure your feedback makes it to the Food and Beverage team there. If you do happen to buy a coffee again, feel free to ask for less milk or provide feedback at the time. Thanks for your support. Chris National Trust

Hi Ian I'm sorry to hear about your experience. Tickets and refunds for events are arranged through out ticketing partner Ticketek. Please visit their website or use any links in your event email confirmation to contact them and follow up your refund. Thanks for your support. ChrisNational Trust