Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid Wood Farm, Sheringham Park
Avoid Wood Farm, Sheringham Park, Norfolk. I have honestly never been treated so badly by a Customer Care team. Our complaint started when we stayed at Wood Farm in Norfolk for a peaceful family holiday at Easter with our three dogs. We were not advised that the Cadbury Easter Egg Hunt would be on the doorstep and that a Park Run was organised every Saturday, there was a vague disclaimer received after booking that some disturbances through Peak Times and Azalea Season but there is no explanation on the website when Peak times are classed as and the High Season on National Trust Holidays indicates the summer, this is al very vague and misleading. To make matters worse NT denied receiving our complaint and told us at first we should have given the chance to resolve the issue at the time. When I explained I had and despite my sending copies of my emails during our stay they still refused to accept this trying to claim we had breached their contract! We have still not received an apology. The crowds and noise were unbearable and things got so bad that we left early after advising NT of the problems on arrival and nothing being done about this. The hedges were sparse and did not give the property privacy as the pages states. The noise and crowds were unbearable. National Trust refuses to compensate us properly only offering £150 and then refusing to pay this sum out. Sadly from this experience, I would not stay or even visit an NT property again.
Clarissa · 25 April 2019
★★★★★ 1/5
TrustpilotTransparency needed about deer being slaughtered
Last year I was one of a party who stayed at a holiday home in the Fountains Abbey deer park .We were horrified to see a deer shot whilst enjoying the early morning view from the gate and later realized the building close to the house where we were staying was a slaughterhouse for venison when we saw the carcasses hanging up inside .The National Trust need to be more honest and transparent about the use of the deer park to prospective visitors .The deer are essentially livestock being sold for their meat. The beautiful deer park has a very dark side which I am sure 90 % of visitors paying the exorbitant entrance fee to Fountains Abbey and Studley Gardens are unaware of .We also heard a supervisory ? more senior housekeeper very rude / intimidating in her attitude towards some people who had put some bagged up dog poop apparently in the wrong bin outside one of the properties.At least they had picked it up ! The attitude of several of the staff eg at the entrance to the Abbey is quite haughty,sort of 'do you really deserve to be enjoying this place which has such a long tradition of the very rich ' .Most local people from Ripon could never afford the entrance fee.Having read the reviews about the National Trust allowing fox trailing or hunting on some of their estates coupled with this experience has unfortunately severely jaded my impression of the National Trust in England.Going to see if National Trust Scotland are any more ethical .....they seem to treat their members better anyway.
Dr · 25 February 2019
★★★★★ 3/5
TrustpilotFOOD at Killerton and elsewhere
We and our family as members visit many of the NT sites in the South West. One such recent frequent visit to Killerton was lovely BUT was spoilt by the very indifferent attitude of the staff in the cafe. As others have also said in these reviews the prices are a little high - one therefore expects the food to be what it says it is! The Cheese and Onion pasty appeared to only have potato in it and the Sausage Roll contents were extremely unattractive and certainly did not resemble or taste of sausage in any way. Disappointing ;(
Anton · 15 February 2019
★★★★★ 1/5
TrustpilotNational Trust Arrogance.
You advertised a Christmas hamper reduced from £100 to £30. I ordered two, only to find that I was charged £120. I called your customer services, whom at first I found patronising, by suggesting I was looking at an unofficial website, Dispite frustratingly explaining many times to Michelle that I was not, Michelle confirmed that the actual price was £50. If that was the cast, why was my credit card charged £120 for two? Finally my daughter came over, spoke to Michelle, telling her we had snapshotted your deal, and were emailing the evidence to you. Michelle promised to pass our information to customer services, who would call me back.Having heard nothing, I contacted you again this morning to ask why I had not heard anything from you, and to ascertain what was actually going on. The agent told me you had cancelled my order. Why does the National Trust think it has the tamerity to cancel my order without having the courtesy to even bother to inform as such. Or, contact me to see if I still wanted the item at£120. Whilst I realise you have the right to withdraw your advertised offer, I find your arrogance just to ignore, and dismiss me, as sheer rudeness in the extreme. You then have the audacity to send me a link asking about my experience of the National Trust. I am lost for words! I am still waiting for two promised call backs. I could be waiting a very long time.
Mark · 13 January 2019
★★★★★ 1/5
TrustpilotThe National Trust continues to defy Government and World Policy
The National Trust continues to defy Government and World policy on climate change and global warming by felling and burning trees in the New Forest. The National Trust must be held accountable for this wanten and unnecessary vandalism. many of the trees being cleared were hundreds of years old and this area of natural beauty is being destroyed for generations. The Government has a policy of planting one million trees a year in an attempt to combat global warming. The National Trust continues to fell them faster than the Government can plant. And where better for trees than the New Forest National Park?See my earlier reviewPublished 25 March 2018FELLING OF TREES IN THE NEW FOREST NATIONAL PARKThe National Trust appears to have a total disregard for Government Policy, local representation or the interests of people living near their projects. During 2017 the National Trust felled thousands of mature trees (some more than 300 years old and including Oak Trees) along Furzeley Road between Newbridge, Furzeley and the A36 in the New Forest National Park? No amount of representation makes any difference. It is made even worse by the element of deceit in removing trees little by little in the hopes there removal will be less obvious. We visit this area daily and were horrified to see that hundreds more trees have been marked for felling - particularly on the right hand side going from Newbridge to Furzeley just over the bridge. This will totally disseminate an area of natural beauty which has been woodland for as long as there have been trees on this planet. It is therefore hard to see how this can possibly be being done in the name of conservation or restoration?It was refreshing to read in the Conservative Election Manifesto of their intention to plant a million trees for ecological purposes. Particularly as only 13% of the UK's total land area is covered in trees, compared with an average elsewhere in the EU of about 35%. In England, the figure is just 10%. Therefore the felling of these trees in a National Park, not for wood, agriculture or building, is clearly flying in the face of Government Policy, not to mention the destruction of our heritage for future generations, and the burning of the trees is also releasing fossil fuels into the atmosphere. The National Trust appears to be a law unto itself with no democratic accountability. The work is being funded by Natural England and letters to both the Chief Executive of Natural England and the National Trust get referred to the Regional Director and Team Leader of the National Trust, who appear to have a total disregard for public opinion, Government Policy, local democracy or the impact on the lives of people who live there.This land has been designated a “Site of Special Scientific Interest” and, as such, is excluded from the “conservation areas” of the National Park, in which the trees are automatically covered by “tree preservation orders”? The National Trust is not subject to any democratic scrutiny. The National Park Authority does not have any democratic accountability or control over the National Trust and the New Forest District Council and Hampshire County Councils little influence in the matter. We are told that the intention is that, by removing the trees, this area will become marsh land, as an extension of the New Forest Wet Lands, enabling rare fungi and sizzler snakes to flourish. However this can neither be regarded as conservation or restoration as it has never been this before.Until last year it was an area of natural beauty enjoyed by thousands of tourists per year with more animals, new forest ponies, donkeys, pigs, cows, deer etc than anywhere else in the National Park, none of which will be able to live on marsh land. It will also adversely effect the livelihood of those farmers who have grazing rights and devalue the property of home owners.Even if the work is stopped now it will take hundreds of years to recover from the damage done last year and if this further work goes ahead it will have been destroyed for ever. There is already mud everywhere due to the lack of drainage resulting from the removal of the trees. And there are people who have lived in this area all their lives who say they no longer wish to live here. It is that serious
Chris · 10 January 2019
★★★★★ 1/5
TrustpilotSneaky changes
I bought Life membership for my kids then had the nasty surprise that they no longer include a guest - this was not obvious that this change had been implemented and I had no prior knowledge they were about to change it as I would have got in there earlier.RHS and English Heritage both offer a guest free with their Life Memberships.
Emily · 21 February 2024
Agent replied · 19 June 2024
Hi Emily.Thank you for taking the time to review.Firstly, I’d like to thank you for your support of the trust. It’s lovely that you’ve bought life membership for your children. I’d like to explain why we no longer have the plus guest benefit on our individual life memberships.We removed the plus guest benefit from new individual life memberships in January 2023. We made the change to remove the guest feature from individual life memberships for two reasons. Having the individual life membership with guest, alongside the joint life membership was causing problems. The individual life memberships were created before we offered the joint life membership option. One of the reasons joint life memberships were created was due to us being unable to transfer individual life memberships to a surviving partner should the life member pass away. The second reason is that the benefit to give access to an unnamed guest invalidates the membership from having Gift Aid applied. This resulted in the National Trust missing out on over £1m of Gift Aid income a year. This was a significant amount of our vital conservation spend to be forgoing. We have a responsibility, as a charity, to generate all the revenue we can. This is to care for the miles of coastline, woodlands, countryside and the hundreds of historic buildings, gardens and precious collections we protect for everyone, for ever.We think it’s fair to say that few membership organisations would advise about an upcoming change to policy. Especially since we haven’t retrospectively removed the ability to bring a guest from people who already hold that type of membership. I appreciate this isn't the answer you were hoping for and I'm sorry for any disappointment it may cause. However, I hope I've been able to explain our reasons for the change.Thank you again for your comments and for your valuable support.Kind regardsSteveNational Trust
★★★★★ 4/5
TrustpilotGreat visits and saving me money, but inability to change DD date a pain
I took up photography a year ago and enjoy visiting the NT sites and so far having this membership has saved me a fortune (entry fees to many of these places are extortionate).My only gripe so far is that I wanted to change my direct debit date so it came out a bit earlier as it’s the last one to come out of my bank after I’ve been paid (like 3 weeks after I’ve been paid) and much later than the rest, so bit of a pain remembering it’s still yet to be taken. When I called NT to do this, I was advised that they can’t change the DD dates, which I find very bizarre as any other company can? Why is it so difficult for them to do this?
Debbie · 3 January 2019
★★★★★ 1/5
TrustpilotDon't expect anything of interest at Uppark.
What is going on? Having a spare day on 29th December, I decided to visit Uppark House in Sussex, a property that I had not visited since before the fire 30 years ago. I visited the website which confirmed that the house was open on that day.This was patently untrue, the only rooms open in the main house were a servery and the dining room. The kitchens and servants quarters were open and were very well decorated, but we were overwhelmed by quizes for young children.There was no mention of who built the house or its occupants over the years. Even more surprising was the total lack of information about the fire and its aftermath.Not being able to see inside the house, we took a walk round to the front of the house. I realise that it is mid-winter but the gardens were totally neglected.Of even worse concern, was the condition of the house itself. The windows did not appear to have had any attention, since the restoration, and the blinds inside some of the windows were torn and not properly closed, whilst other windows appeared to have a badly applied film of plastic.If a property of this importance was in such a dilapitated state in an urban context, there would be an outcry about it, with probable comments about its owner neglecting it to destruction.Maybe, I have it wrong, and that the main rooms of this house have not been restored to their pre-fire condition, and that the body of this house is just a re-roofed burnt out shell.Rubbing down and re-painting of window frames and glazing bars on such an important building should be part of routine maintenance.
Christopher · 30 December 2018
★★★★★ 1/5
TrustpilotDESTROYING THE PLANET SINGLE HANDED
DESTROYING THE PLANET SINGLE HANDEDDespite current concerns about global warming, ecology and the need to plant trees the National Trust continues to strip the New Forest National Park of trees burning those it fells releasing smoke into the atmosphere. Millions of people visit the National Park each year to see its famous ponies and expect to see trees - not wet lands. See my previous review which I reproduce here.Published 25 March 2018FELLING OF TREES IN THE NEW FOREST NATIONAL PARKThe National Trust appears to have a total disregard for Government Policy, local representation or the interests of people living near their projects. During 2017 the National Trust felled thousands of mature trees (some more than 300 years old and including Oak Trees) along Furzeley Road between Newbridge, Furzeley and the A36 in the New Forest National Park? No amount of representation makes any difference. It is made even worse by the element of deceit in removing trees little by little in the hopes there removal will be less obvious. We visit this area daily and were horrified to see that hundreds more trees have been marked for felling - particularly on the right hand side going from Newbridge to Furzeley just over the bridge. This will totally disseminate an area of natural beauty which has been woodland for as long as there have been trees on this planet. It is therefore hard to see how this can possibly be being done in the name of conservation or restoration?It was refreshing to read in the Conservative Election Manifesto of their intention to plant a million trees for ecological purposes. Particularly as only 13% of the UK's total land area is covered in trees, compared with an average elsewhere in the EU of about 35%. In England, the figure is just 10%. Therefore the felling of these trees in a National Park, not for wood, agriculture or building, is clearly flying in the face of Government Policy, not to mention the destruction of our heritage for future generations, and the burning of the trees is also releasing fossil fuels into the atmosphere. The National Trust appears to be a law unto itself with no democratic accountability. The work is being funded by Natural England and letters to both the Chief Executive of Natural England and the National Trust get referred to the Regional Director and Team Leader of the National Trust, who appear to have a total disregard for public opinion, Government Policy, local democracy or the impact on the lives of people who live there.This land has been designated a “Site of Special Scientific Interest” and, as such, is excluded from the “conservation areas” of the National Park, in which the trees are automatically covered by “tree preservation orders”? The National Trust is not subject to any democratic scrutiny. The National Park Authority does not have any democratic accountability or control over the National Trust and the New Forest District Council and Hampshire County Councils little influence in the matter. We are told that the intention is that, by removing the trees, this area will become marsh land, as an extension of the New Forest Wet Lands, enabling rare fungi and sizzler snakes to flourish. However this can neither be regarded as conservation or restoration as it has never been this before.Until last year it was an area of natural beauty enjoyed by thousands of tourists per year with more animals, new forest ponies, donkeys, pigs, cows, deer etc than anywhere else in the National Park, none of which will be able to live on marsh land. It will also adversely effect the livelihood of those farmers who have grazing rights and devalue the property of home owners.Even if the work is stopped now it will take hundreds of years to recover from the damage done last year and if this further work goes ahead it will have been destroyed for ever. There is already mud everywhere due to the lack of drainage resulting from the removal of the trees. And there are people who have lived in this area all their lives who say they no longer wish to live here. It is that serious
Chris · 22 November 2018
★★★★★ 1/5
TrustpilotFirst and last booking with National Trust Holidays
Lower House, Bossington, Minehead. National Trust holiday cottage.The NT staff called at 9am on the last full day of our holiday which we though was cheeky - just to do non-essential checks. As we didn't answer the phone the just turned up a hour or so later and made it so uncomfortable that we just said we would go out and let them get on with it.Had we not have agreed - we would not have had £200 and a very expensive purse stolen. There were only 2 of us staying at the property so no one else was involved. We left the property locked up, the NT staff used their keys to enter and we came home to find the back door wide open - so one of 3 things happened.The NT staff didn't lock the property up and we were the victims of a routine theft.The NT staff know something about the missing money and pursePrevious guests have copied the keys and entered the property (which could happen again).Whatever happened we reported the theft to the NT when we returned to the property - that was 5 days ago and they have not even bothered to call back. The police have also spoken to the NT staff so they know this is a genuine theft.We accept things happen - what we don't accept is that the National Trust really doesn't care about its customers. They are fully responsible one way or the other and they just don't care enough to speak to us.We would never book with NT again because their customer service is so poor and we shall be cancelling our booked holiday next year at Millbeck Towers.
SteveMc · 12 November 2018
★★★★★ 5/5
TrustpilotFascinating behind the scenes tour of Calke Abbey
Although the house at Calke Abbey is closed until spring, we enjoyed a tour which took us behind the scenes and caught a glimpse of parts of the house that we otherwise would not have seen. ‘Calke Unlocked’ would appeal to anyone who is interested to know what’s behind the doors that are usually sealed. Our guides were full of amazing secrets and happy to share them with us!
Smart · 23 December 2021
★★★★★ 1/5
GoogleThis is the worst experience I have ever had at a NT café. There was only one staff member who knew what to do, so ordering from her colleague was farcical, especially as she didn't know what was on the menu. After a 15 minutes wait, someone wandered vaguely round carrying our lunch but not looking for table numbers. We nearly missed her. The food was poorly presented and barely edible not at all what we expect of NT. Very disappointed.
Dawn · 19 June 2018
★★★★★ 1/5
TrustpilotNo joining Gift Card
I joined Nat Trust on 1 April 2023 and its 3.5 months later and I am still waiting for my £15 gift card. The offer is still being advertised. I have emailed 3 times now and still no reply. I joined Nat Trust as my membership with Historic Royal Palaces came to an end. What a difference in the way they treat members, HRP 5 star Nat Trust 1 star
Tracy · 18 July 2023
Agent replied · 19 June 2024
Hi Tracy, thanks for your review. I'm sorry, there has been a delay in sending out some gift cards. I've looked into your membership and arranged for one to be sent this week. It should be with you shortly.
★★★★★ 1/5
TrustpilotFELLING OF TREES IN THE NEW FOREST…
FELLING OF TREES IN THE NEW FOREST NATIONAL PARKThe National Trust appears to have a total disregard for Government Policy, local representation or the interests of people living near their projects. During 2017 the National Trust felled thousands of mature trees (some more than 300 years old and including Oak Trees) along Furzeley Road between Newbridge, Furzeley and the A36 in the New Forest National Park? No amount of representation makes any difference. It is made even worse by the element of deceit in removing trees little by little in the hopes there removal will be less obvious. We visit this area daily and were horrified to see that hundreds more trees have been marked for felling - particularly on the right hand side going from Newbridge to Furzeley just over the bridge. This will totally disseminate an area of natural beauty which has been woodland for as long as there have been trees on this planet. It is therefore hard to see how this can possibly be being done in the name of conservation or restoration?It was refreshing to read in the Conservative Election Manifesto of their intention to plant a million trees for ecological purposes. Particularly as only 13% of the UK's total land area is covered in trees, compared with an average elsewhere in the EU of about 35%. In England, the figure is just 10%. Therefore the felling of these trees in a National Park, not for wood, agriculture or building, is clearly flying in the face of Government Policy, not to mention the destruction of our heritage for future generations, and the burning of the trees is also releasing fossil fuels into the atmosphere. The National Trust appears to be a law unto itself with no democratic accountability. The work is being funded by Natural England and letters to both the Chief Executive of Natural England and the National Trust get referred to the Regional Director and Team Leader of the National Trust, who appear to have a total disregard for public opinion, Government Policy, local democracy or the impact on the lives of people who live there.This land has been designated a “Site of Special Scientific Interest” and, as such, is excluded from the “conservation areas” of the National Park, in which the trees are automatically covered by “tree preservation orders”? The National Trust is not subject to any democratic scrutiny. The National Park Authority does not have any democratic accountability or control over the National Trust and the New Forest District Council and Hampshire County Councils little influence in the matter. We are told that the intention is that, by removing the trees, this area will become marsh land, as an extension of the New Forest Wet Lands, enabling rare fungi and sizzler snakes to flourish. However this can neither be regarded as conservation or restoration as it has never been this before.Until last year it was an area of natural beauty enjoyed by thousands of tourists per year with more animals, new forest ponies, donkeys, pigs, cows, deer etc than anywhere else in the National Park, none of which will be able to live on marsh land. It will also adversely effect the livelihood of those farmers who have grazing rights and devalue the property of home owners.Even if the work is stopped now it will take hundreds of years to recover from the damage done last year and if this further work goes ahead it will have been destroyed for ever. There is already mud everywhere due to the lack of drainage resulting from the removal of the trees. And there are people who have lived in this area all their lives who say they no longer wish to live here. It is that serious
Chris · 25 March 2018
★★★★★ 1/5
TrustpilotNational Trust - More like National Mistrust
Excluded Christmas & Easter from your calendar yet kept other religious events and has the audacity to call it “inclusivity and wellbeing" - how dare you, be ashamed, very ashamed. National Trust - More like National MistrustOur group of x32 NT account holders have also made a calendar of dates for 2024 which excludes your woke firm, we have decided to include English Heritage instead.
Mr · 13 November 2023
Agent replied · 19 June 2024
Hi Mr LeggettYou may have seen we've received several similar comments on this subject. For consistency, I've used the same information we've used before to reply to you.Hopefully, I can clear up a slight misunderstanding from recent media articles. This matter was also raised at our AGM.The Inclusion and Wellbeing Calendar is an internal resource, used to keep staff and volunteers up to date about awareness months and minority religious and cultural celebrations they might not otherwise be familiar with. For this reason, Christmas and Easter, which are national holidays, are not included on the calendar. We know that most of our staff and volunteers have a good awareness and understanding of these festivals already.Christian holidays will continue to be marked on the physical calendars sold in our shops and online. We won't be creating a physical calendar which excludes Christian holidays.I hope this clears things up for you.Thank you for taking the time to leave a review with us and for your past support.Kind regardsSteveNational Trust
★★★★★ 1/5
TrustpilotThe National Trust is ripping off unsuspecting visitors and tourists at Giant's Causeway!
It is absolutely unacceptable that the National Trust at Giant's Causeway charges visitors (£10+) and families (£26+) for entry to visit the Causeway. The footpath to the Causeway is a public footpath and anyone can visit for free at anytime! The signs put up by the National Trust only mention the footpath being free in very small print and worse of all, entry into the National Trust shop and cafe is only permitted AFTER buying the ticket! This is totally unacceptable and seems to be only at this National Trust location! At other locations e.g. Fountains Abbey, there is no charge to visit the shop, cafe and public footpaths! In their booklet, the National Trust has the cheek to say "The Giant's Causeway gift shop is the National Trust's most successful retail outlet." What a cheek, when gift shops elsewhere are always free to visit! Unsuspecting visitors especially tourists are being ripped off by the National Trust. Octavia Hill, Hardwicke Rawnsley and Robert Hunter would be turning in their graves! This ripoff arrangement must stop immediately!
Joe · 27 August 2017
★★★★★ 1/5
TrustpilotWisbech , National Trust cottage
We went to stay at The Stables cottage in Wisbech , Cambridgeshire which according to the website was a quaint cottage with a terrace out front.
Samuel · 6 May 2026
★★★★★ 1/5
TrustpilotHad been members of the National trust…
Had been members of the National trust for many years, even supporting through Covid times, but the decision to not include Christian celebrations in their calendar for 2024 is the final nail in the coffin for me, you may as well demolish all the properties that fall under your stewardship if that’s how you wish to move forward, grow a spine!
Mike · 4 February 2024
Agent replied · 19 June 2024
Hi Mike,Thank you for your review.You may have seen previous reviews about our internal Inclusion and Wellbeing calendar, which we responded to at the end of last year. The Inclusion and Wellbeing Calendar is an internal resource, used to keep staff and volunteers up to date about awareness months and minority religious and cultural celebrations they might not otherwise be familiar with. For this reason, Christmas and Easter, which are national holidays, were not included on the 2023 internal calendar. For our 2024 internal calendar, we have included the dates for Easter, but not Christmas. The date of Easter changes every year as it depends on the full moon after the spring equinox. For this reason we chose to note when the Easter weekend falls this year. We are confident that our extensive Christmas celebrations, which are part of everyone’s work at the National Trust, mean that our people do not need a reminder of when Christmas falls, or information of what it’s about. The planner makes clear it supplements public holidays, including Christmas and Easter, which are celebrated annually at all National Trust places.Christian holidays will continue to be marked on the physical calendars sold in our shops and online. We won't be producing a calendar for sale which excludes Christian holidays. Both Christmas and Easter remain a central part of our annual celebrations -and over 300,000 children took part in our Easter trails last year and our 2023 Christmas programme was one of our best. I’m sorry this has caused you to cancel your membership, but I hope I’ve been able to provide some clarity and reassurance. Best wishesSteveNational Trust
★★★★★ 1/5
TrustpilotInfiltrated by the woke mind virus
Used to be about heritage. Now it’s ideology.
Peter · 10 January 2026
Agent replied · 23 January 2026
Hi Peter,
Thank you for taking the time to review and share your feedback.
Kind regards
Steve
National Trust
★★★★★ 1/5
TrustpilotBeware if you are paying for your…
Beware if you are paying for your membership by direct debit. The National Trust took £44.40 more than they should have. After several phone calls I still not have this money refunded to my account. Needless to say I will delete the direct debit. Update: I today received a cheque for the overpayment of my membership. Thank you National Trust.
Mr · 23 February 2024
Agent replied · 19 June 2024
Hi Mr Peter Tyler.Thank you for taking the time to leave a review.I'm sorry we incorrectly charged you for your membership. I can appreciate how frustrating this must have been. I understand one of our team has contacted you about refunding the overpayment and they will be following this up with you next week. I hope this issue will be resolved for you soon. Thanks again for your comments and for your support of the National Trust. Kind regardsSteveNational Trust
★★★★★ 1/5
TrustpilotWhat an absolute shower.
Martin · 11 February 2026
Agent replied · 21 March 2026
Hi Martin,
Thank you for your feedback. I'm sorry for your disappointment in the closure, as I can see this was a special place for you.
Kind regards
National Trust
★★★★★ 5/5
TrustpilotWaddesdon Manor. A must see
Recently visited Waddesdon Manor in Bucks. It is the most beautiful house visited so far in our lengthy NT membership. Being as my husband was taken poorly and we for separated the staff did all they could to assist me. We eventually managed to ‘find’ each other, were given drinks by the staff and are now looking forward to a return visit to see all we missed
Mrs · 4 September 2023
Agent replied · 19 June 2024
Hi Hazel Thanks so much for your amazing review and for your many years of membership. The team are looking forward to welcoming you back and hope your husband is recovering well. Kind regards Chris National Trust
★★★★★ 1/5
Trustpilot£50 to see Santa in Sunnycroft
The money grabbers are at it again. £50 for 2 children to see santa with their parents at Telford Sunnycroft.
Unhappy · 13 September 2025
Agent replied · 19 June 2024
Hi Unhappy customer,
Thank you for taking the time to share your feedback.
I'm sorry for your disappointment. I've shared your feedback with our relevant teams.
Kind regards
Steve
National Trust
★★★★★ 1/5
TrustpilotDid not do as was agreed on payment …
Did not do as was agreed on payment schedule. Saved up three months to come out at once. As a student this schedule was imperative. What they did caused me a financial blip when I least needed it. When I complained I was pretty much told, UNLUCKY. Why is it when we dont abide big companies seem to just railroad us with fines. Yet they run rough shod all over customers. I honestly expected more from the National Trust
Andrew · 18 October 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
