St Modwen Homes Swansea reviews

★★★★★ 1/5

Trustpilot

6 weeks till completion and we haven’t even had a pre plaster visit… poor customer service

We’ve paid for a house but haven’t even had a note about progress or planned visit to see it, yet our completion date is November! The customer service is atrocious, we’ve got cover staff in our sales office who have failed to provide any updates or help - the last 6-10weeks before our homes ours has been awful, we’re still waiting on our pre plaster check but with 6 weeks to go till completion I’m pretty sure we’ve missed that… no comms about any progress, what the plan is, since Miller took over and the staff came in - it’s been a shambles.

Joshua · 15 October 2025

★★★★★ 5/5

Trustpilot

Customer service

Just want to give a big shoutout to Josh in customer service. He has truly gone above and beyond for us and we cannot thank him enough. We had some issues that was overdue and as soon as Josh got involved everything went smoothly. He kept us up to date and would regularly come round and check in on the work being carried out to make sure we was happy which put our mind at ease. What really impressed us was if we was both working during work hours Josh was more than happy to attend after hours to make sure we was happy which we was shocked with, not many people take time out of there personal time for work! Thank you Josh for the great service you have provided us!!

Ryan · 29 October 2023

★★★★★ 5/5

Trustpilot

Glan Llyn 10/10

Moved into my St Modwen Home the end Sept 23 (The Becket).Sales Team - Simon and Toni are the most friendly and approachable people you will come across. Always on hand from start to finish of the purchase and kept me informed throughout. A lot of companies could learn a lot from them!Site Team - Liam and Matt are fantastic always on hand to assist. Had a few minor cosmetic issues that were resolved swiftly and to satisfaction. Customer Care/Service - Josh regularly checks in to make sure I am content with purchase and engages well with site team. Very friendly and approachable and if I had any issues would not hesitate to contact him.The House - A downsize for me but really pleased with my decision. Open plan layout downstairs works really well and 3 bedrooms on middle floor are spacious, leaving a lovely big master on top floor to escape the hassles of life. Garden high quality turf provided as standard and as south facing makes the most sunny weather we get in Wales. Property is not overlooked and development is well spaced apart. A big thank you to all I have encountered.

Craig · 29 October 2023

★★★★★ 5/5

Trustpilot

Gabrielle, customer service is showing the management how to actually care for customers. Thank you

St Modwen as a company are absolutely awful. It’s such a shame as if the management put more effort into customer service instead of throwing up poor quality houses, the ratings would actually reflect. This said Gabrielle is fantastic, only recently been with St Modwen in customer care & is actually earning her monies. Gabrielle calls back, answers emails, even gets the snags & defects fixed. The management could learn a few ideas from Gabrielle. I thank you personally for gets these important jobs done as i’ve paid so much money & St Modwen haven’t showed this apparent 5 star service they keep falsely advertising.

CS · 27 October 2023

★★★★★ 5/5

Trustpilot

Such a positive experience in our new home.

We have been in our new home now for 10 months and our experience has only been a very positive one. We expected a list of ‘snagging’s’ (from past experience) when we first moved in and the way in which St Modwen’s dealt with them was impeccable! Any issues we had were dealt with promptly, with empathy, understanding and all with the upmost professionalism. There was never any hesitation from the Customer Service team (mainly Gabrielle) to meet our needs and to make sure our journey with our new home was a pleasant one. I really feel the need to have to mention specifically Gabrielle from the Customer Service Team who has consistently been professional in making sure any problems we encountered were dealt with quickly. Without her with us going through this journey it could have been a very different experience. So we’d like to say a huge thank you to her for making this experience such a positive one. A wonderful asset to St Modwen’s! Things were dealt with right away and we didn’t have to ‘fight our way through the process’ to have things sorted. She has been an absolute credit to St Modwens in making our journey a pleasant one. Also, our experience with the workmen who have passed through our doors over the last 10 months has been next to none! Their workmanship has all been completed to the highest of standards with all workmen being so respectful to us and our home. Such friendly, helpful workers. We have actually been blown away with how wonderful the workmen who have been coming and going have been! especially one in particular who is Richie. I feel the need to specifically mention Richie who has been genuinely here to put things right for us, so friendly and the quality of his work has been undeniable. Nothing has been too much bother for him and has always been happy to help and put things right for us. Another wonderful asset to St Modwen’s who contributes so much and I feel he should be recognised for his kindness, hard work and pristine workmanship. He has certainly contributed in making the last 10 months happy one’s for us with all the work he has happily done to the house. We have been so grateful for their continued support and ongoing professionalism. Thumbs up all round and thank you.

Lorna · 26 October 2023

★★★★★ 5/5

Trustpilot

Above and Beyond from Sales to Aftercare

My wife and I needed to buy a bigger home for our expanding family and have never considered a new build property. Mostly due to the horror stories you hear, however we thought we would go and take a look at the St Modwen Homes development at Heathy Wood. We met Louisa who was not like a typical house view estate agent, there was no hard sale, we were not told we were one of many interested in the property and there was zero pressure. However, there was a sales person full of knowledge down to the finest detail. Helpful, understanding and extremely personable. After some days of thinking things through and careful consideration we decided to purchase. We were kept fully abreast of all the build progress and were able to vist as much as we wanted to review the build stages. Near completion we were introduced to Ashley who was overseeing our build and aftercare. Honestly, after the first meet I thought 'It all sounds great, but we probably won't hear from him again'. This was not a reflection of Ashley but of the stories I have read from other developments and new builds. I'm please to say I was very wrong, a WhatsApp group was created and Ashley was and still is at hand should we have any issues or need further support. Of course there have been a few snagging issues which at most have been resolved by their amazing team especially Richie who is fantastic. We are kept regularly updated by Ashley on progress and he almost 3 months later is still on hand to speak with if we need anything at all. No issues is too much and we have encountered zero pushback for anything raised to the team. The experience with St Modwen has been seemless and we can not recommend them enough. To the management - Louisa, Ashley and Ritchie of the Heathy Wood Development Team are a credit to your company and my wife and I would like to express our gratitude for their support and hope this is recognised at the highest level.

James · 26 October 2023

★★★★★ 5/5

Trustpilot

A credit to St Modwen

Since moving into our house at Heathy Wood earlier in the year there have inevitably been some snagging issues. What has impressed me most has been the can do attitude of the team at St Modwens - they genuinely want to help and sort any problems out. Gabrielle has been quick to respond to put in place any remedial works while onsite contractor Richie always goes above and beyond to ensure any work is completed quickly and to a high standard. I have bought several new build properties over the years and can honestly say these guys are a credit to St Modwen.

SCW · 25 October 2023

★★★★★ 5/5

Trustpilot

Glan Llyn 10/10 ⭐️

I can’t express how truly glad I am that we went for our new build home with St Modwen. Not only is the layout and design of the house perfect for us but the level of service we received from sales and customer service has been way beyond our expectations. We dealt with Simon Jacobs from the Glan Llyn site and he was fantastic! Simon is the most trustworthy person you will find in sales, he was very honest with us and communication was spot on. I also have to call out Liam and Matt for the build quality, again super approachable and kept us updated. Once completed we were introduced to Josh from customer care. He is so approachable and super helpful, especially sorting out our issues (which in the grand scheme of things were small cosmetics which you expect). Josh regularly pops over and always gets back to us with a resolution promptly. The team have really gone above and beyond and we always have a chat when we see them. We’ve even built a great rapport with the contractors - Kenny the plumber is very knowledgable and no job is too small. And my final call out goes to Rich the labourer, what an absolute star! That man is always willing to lend a hand and is a joy to see on site. I cannot recommend St Modwen enough! Especially Glan Llyn, we’ve already started to talk a few family and friends into the area.

Bethan · 24 October 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY A ST MODWEN HOME

DO NOT BUY A ST MODWEN HOME! If I could give zero stars then I would. Purchasing a new build home should be exciting, however our experience has been nothing short of a nightmare. We have not had a working shower for nearly 4 months now and nobody seems to care, not even the head of customer services who is now ignoring us! Why do we not have a shower? Well, movement in the shower tray (which St Modwen at first refused to look into) caused the mastic to lift. Future Mastics were asked to remove the old mastic and replace with new - instead they scratched my shower tray and tiles beyond 'plastic surgeon' repair. So, a new shower tray was ordered and a 'St Modwen technician' sent to complete the work of fitting a new shower tray and tiles. We have now had tradesmen attempt to fit the shower tray and fit news tiles TWICE and still the work is not up to standard and we have been left with an unusable bathroom (no mastic, scratched shower tray and door, uneven wall/bent shower screen, chipped tiles etc). Do not be fooled by their '5 star builder' status. When you purchase, you are not told that you are only able to report 'cosmetic' issues on day one - so if you do make the mistake of purchasing through this awful company - study the warranty booklet prior to completion and instead of unpacking your belongings, go through the house with a magnifying glass. You will then be pressured by the site team to give 5 star feedback to the NHBC team when they call. As soon as St Modwen get what they want, the site team abandon you without warning are you are passed onto the terrible 'customer service' team. We have experienced gaslighting, rudeness and ignorance to name a few. We were even told that they would not entertain speaking with our snagging company even though NHBC standards had been breached! Our Moores kitchen cupboard doors have peeling laminate (replaced once already which was a battle within itself), lifting carpets, chipped bricks and wobbly slabs, holes in the walls from their tradesmen, waterlogged garden to name a few. The site is awful, pot holes everywhere, dust and dirt and nobody seems to clean the roads! A shiny new house may sound appealing, but please take the time to read through the comments of homebuyers on social media and TrustPilot which we did not do unfortunately and save yourself a nightmare.

Raeane · 15 April 2025

★★★★★ 5/5

Trustpilot

St Mowden - A 5* Builder

We had never heard of St Mowden when we started looking for a new build in Taunton on New Year's Day 2023. Since Covid we had been trying to move 350 miles to Taunton to be nearer our daughter but moving from a low cost area to a higher one was proving difficult. We found a new property at Langford Mills and although we had never heard of St Mowden and swayed by the first review I found online about the Taunton office so begin our pursuit to fulfil our dream. Helen Fareham our contact at the Sales Office guided us through every aspect of buying a new build. Helen is calm, knowledgeable and her expertise is second to none. Living many miles away Helen constantly kept us informed. Choosing our kitchen and carpets were completed online very efficiently.Looking back St Mowden made the buying process simple in comparison to the hoops we had to jump through to eventually sell our house. In this respect we are immensely grateful to Ben Jones, St Mowden Sales Manager. Ben was always positive, cheerful and convinced that whatever happened we would achieve our dream. Before and after we moved in Tanya Overton-Summers, Site Manager has proved extremely efficient. We are delighted with the finish and have had very few snags but Tanya has been a presence and contactable and at a moment's notice will sort out a problem.With regard to After Sales Service we were given a named contact, Elaine Cliffe who visited us and explained how this works. Elaine is very approachable and happy to help.Finally, we would not hesitate to recommend St Mowden and the staff we have dealt with. The house is everything we wished for.

Judith · 12 October 2023

★★★★★ 5/5

Trustpilot

Kyle is always friendly and keen to…

Kyle is always friendly and keen to support you.

A · 23 April 2026

★★★★★ 5/5

Trustpilot

The staff and so knowledgeable at Ember Park!

I love the show homes at Ember park! I’ve never been anywhere where the staff are so knowledge - I think the young man’s name was Carl? he’s so helpful, I want to thank him for showing me all the different options I have within my price range.

Katie · 27 June 2026

★★★★★ 5/5

Trustpilot

Glan Llyn

We bought our new home on the Glan Llyn development (+ moved in August 2023) and we have been so incredibly impressed with St Modwen from start to finish. We had recently tried purchasing from another developer and had a genuinely awful experience so we went into this feeling pretty anxious. From the outset, Simon was phenomenal for us, keeping us so well updated and providing us with reassuring support throughout. We also know Toni was doing a fab job in keeping things moving which we're really grateful for. I'm pretty sure both went above and beyond continuously during our sales process. Once we were in, Liam and all the site team have been nothing but helpful and friendly. Everyone who comes into your home is professional, respectful and we've been really impressed. Josh in Customer Services has also been great at making sure that we're able to fully enjoy our new home straight away, sorting out any little snags we have had. To reiterate though, these really have been minor. Everyone who's stepped in our house has said it's been finished to an unreal standard + I read SO many horror stories about buying new builds (and even experienced a bit of a horror with our previous sale) but St Modwen are genuinely brilliant and we highly recommend the Glan Llyn development. The company wouldn't be what it is without the incredible team - so a huge thanks to all mentioned above and those behind the scenes!

C · 26 September 2023

★★★★★ 5/5

Trustpilot

Consett Delves Site - amazing help!

Called into the office in Consett to speak with someone and was greeted by Joanne. She couldn’t have been more helpful, giving me her time, explaining everything thoroughly suited to my situation and going through all of my potential options. Lovely lady to help and was very understanding with excellent knowledge to support me with big decisions being a first time buyer!

Gemma · 9 March 2026

★★★★★ 5/5

Trustpilot

I had Mihail come to my property today…

I had Mihail come to my property today all I can say is he is a star he was poilt and went above and beyond to make things right, he was very very pleasant and professional and nothing was to much trouble, Mihail is a credit to the company what a gentleman was lovely to meet him 😄

Carolyn · 11 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service from sales to customer care!

We moved into our St Modwen home at Heathy Wood in Copthorne in August 2022. We have been so pleased with everything in the house, the layout is perfect; the finish is high quality; and the development looks lovely. The sales process was really smooth and we were kept up to date regularly by the team. We were especially well looked after by Michael Burt in the sales team who was brilliant. We have been impressed with and extremely grateful to the customer service team, especially Carl (contracts manager) and Gabrielle (customer care manager) who have been more than accommodating and dealt with our issues (which are to be expected with a new build house) proactively and efficiently. Nothing has ever been too much to ask. My partner and I both work for developers ourselves and know how tough their jobs can be so we really can't thank the St Modwen team enough for making our experience buying and living in our new home so great.

Maisie · 7 September 2023

★★★★★ 5/5

Trustpilot

Kyle went over and beyond to help us

Kyle went over and beyond to help us. Good all round experience.

Mary · 20 March 2026

★★★★★ 5/5

Trustpilot

Valley Rise, Delves Lane

Joanne has been excellent throughout the reservation process, she has taken the time to fully explain the process giving great advice along the way.

Nicola · 7 December 2025

★★★★★ 5/5

Trustpilot

Great Service

Want to a say a big thank you to Kyle at St modwen snibston mill. You made our home buying experience exceptionally smooth

Gabriel · 15 December 2025

★★★★★ 3/5

Trustpilot

Richie won’t let you down

If you ever get a visit from Richie, just know he will go above and beyond within his power to do everything he can to make your issues correct. Haven’t had the greatest experience with St Modwen homes at all but Richie is definitely the diamond in the goldmine. The 3 stars are purely for Richie, if he leaves St Modwen, company won’t have a leg to stand on

Leo · 19 April 2024

★★★★★ 5/5

Trustpilot

Branston Leas - Excellent developer with superb team

It's a big move for us to buy a newbuild and I am so glad that we chose St Modwen. From reservation to completion, from snagging to after-sale customer service, everything was well-informed and professionally undertaken.Olivia made things so smooth before we were hand with the key of the house. We felt her sincere passion on helping customers throughout the whole process.James did a perfect job on the management of his team onsite. Thanks to his professional team and quality control, the house was built to a very high standard with only a few items, which were not serious as well, needed to be followed up.Rebecca helped us a lot on solving these snagging items. Always swift in response and deliver the best to customers. And we trust that we are in good hands with her thoughtful arangement and experienced service.Excellent developer and we much appreciate for all the services provided starting from day one.

J · 8 August 2023

★★★★★ 5/5

Trustpilot

Caroline & Tigan at Branston Leas

Caroline & Tigan at Branston Leas are amazing. They have been so helpfully from the very first day we walked in they were so welcoming. They have answered every question we have asked. I have loved getting the updates on the progress of the house too.

Bethan · 25 June 2026

★★★★★ 5/5

Trustpilot

Excellent Experience

I recently bought my new home at Snibston Mill and am currently watching the build go up. Kyle has been amazing keeping me up to date and helping to smooth the way.

Amanda · 8 September 2025

★★★★★ 1/5

Trustpilot

Stay away from St Modwen Stillwater…

Stay away from St Modwen Stillwater development. They turned our first time buyers experience into the worst experience in our lives. Imagine you just got engaged, buying your first home to start your life together, exciting isn't it? Not with st Modwens, I can't even count the tears, phone calls, emails, arguments, lies. As soon as we reserved our plot and exchanged contracts, good customer service came to the end. The sales lady stopped helping us with anything and answering our queries. We nearly missed our completion day because of the solicitors recommended by St Modwens, and of course they did not help us at all with the issues we had. A day before our completion, we had a call from sales lady saying she won't give us keys until we sort out issues with those sols that were not answering calls at all. We then found out that our sales lady had a private mobile number to our solicitor and was talking to them without us knowing. The next step of this amazing journey was completion day and snagging. Before the completion, sales lady was saying how amazing they are with snagging and that they are always making an extra mile for customers - not at all. The only person that was nice to us, that actually knew what he was doing, was qualified and skilled was …….. (I believe he was like a team leader or supervisor that was coordinating works for the first weeks after we moved in)- This guy should be a head of heads, I swear! The only person in this whole development that never made us down. Unfortunately, all the other builders etc when they were coming to our house to sort out snagging, they did very poor quality job, and when we were telling them something's wrong, all we heard was 'have you ever bought a new build before? No? Well this is what it is'. Few weeks after completion, we had a call from someone from head office doing feedback over the phone. We said all what the sales lady's done to us, they apologised over the phone but they didn't do anything to her. Month after month, snagging still not completed - even worse, contractors coming to our house were causing more damage so the repairs list was getting longer and longer. Looks like nobody wants to work for St modwen - new person working in customer care all the time, so each time you call them to chase outstanding works, you hear ah nothing is reported, can you tell me again what needs doing? We had a window placed in the wrong location, we had 2 leaks that are ongoing for a year and still not fixed, contractors damaged our toilet, my hairdryer and were asking us to use our own tools. St Modwens also installed electricity and gas meters causing us having a massive debt to pay, we were promised compensation for that. Told us to send them over copy of the bill etc, but then of course the customer services manager left, and we received nothing. So many times we followed the complaint procedure on their website (impossible to make a complaint any other way) and this complaint was going nowhere - never had a response. There was one person working in customer care that was very nice and helpful, but left the company as well, there was then ………who are very rude to customers. I reported issues (also damages caused by contractors employed by st Modwens) 7 months ago on the phone to customer care. I was chasing this few times in a month and all I heard was "I will chase this for you". Six months later finally got a reply from the manager …….saying that nothing was ever reported and there is nothing on the system. It is now a week until my 2 year 'guarantee' will come to end end, they still haven't done the issues I reported back in Jan, they already refused doing one repair.Just to note, this is my overall opinion, if I had to write everything they done to us in detail, It would be probably like 10k words essay. I wish I could share all the pictures I took over the past 2 years here, pictures of damages caused by contractors and also st Modwens stuff.There is Bellway development opposite our park, I know a lot of people living there and they never had problems like us, so go there if you want to buy a house. Most of our neighbours here from st mdowen sold their houses within a year as they had enough, other people are going through the same nightmare like us.

Wiktoria · 21 July 2023