St Modwen Homes Swansea reviews

★★★★★ 5/5

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Kyle provided us with a very positive…

Kyle provided us with a very positive experience. He was friendly, approachable, and made everything easy to understand from the beginning. He kept us informed, explained our options clearly, and was always willing to answer any questions we had. His support and guidance gave us a lot of confidence throughout the process. We’re very grateful for his help and would definitely recommend him.

Kyrian · 19 April 2026

★★★★★ 5/5

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Highly recommend

Our experience of buying a flat from St.Modwen at Handley Place in Weston-super-Mare has been a positive one from start to finish. The Sales Team were always supportive & nothing was too much trouble. Caroline, in particular, was very helpful & reassuring. The site team have also been willing to answer any questions & provide any help they can. A special mention for Reuben, who has gone above & beyond to make sure everything is as it should be in our new home. Overall, a great service all round.

Jane · 4 February 2024

★★★★★ 5/5

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Top-notch Service and Quality in Cofton Park

I've recently moved into my new home built by St.Modwen Homes at CoftonPark, and I've got to say, I'm seriously impressed with both the quality of the work and the fantastic customer service they've provided. Right from the get-go, it was clear that they'd paid attention to every little detail.There's one person who really stood out in making my experience outstanding, and that's the site manager, Nabeel Anwar. Nabeel's dedication to getting things just right and sorting out any problems was brilliant. He didn't just fix things quickly, but he also made sure I was happy with everything.What's great about Nabeel is how he's always on the ball with time and understands the pressures that come with moving into a new home. Instead of making things difficult, he was always looking for solutions, which made a big difference.In my book, Nabeel is the ultimate professional who really cares about making sure customers are happy. His understanding of what new homeowners need and his commitment to doing a top-notch job make him a real asset to the St.Modwen Homes team. He definitely deserves some recognition for his hard work.Overall, I couldn't be happier with my experience with St.Modwen Homes, and a big part of that is down to people like Nabeel Anwar. I'd highly recommend St.Modwen Homes to anyone looking for a homebuilder that cares about quality and customer satisfaction.

Ahmed · 3 February 2024

★★★★★ 5/5

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Our New Build At St Modwens Hendrefoilan

We purchased a new build property from St Modwens at their Hendrefoilan site in Sketty Swansea.The location of this site is excellent for all local amenities and only a short drive to the Gower peninsula.The property itself is very well designed spacious living and a high standard of finish throughout.What few teething problems we had when we moved into the property were quickly rectified by the whole team.Special thanks to Elaine and Amie sales team for a trouble free purchase also the site management team of Dafydd and Lewis for their total professionalism.

Tarmac · 2 February 2024

★★★★★ 5/5

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Customer service aftercare - Glan Llyn

So I know I’ve given a review before but wanted to come back on and share my experience of the aftercare I have received especially on one of the snags fixed yesterday. The whole team at Glan Llyn have been fantastic but I wanted to specifically call out Josh, John and Callum. Josh is always quick to respond and ensures my issues are resolved as quickly as they can be. No job is too big or small for the customer care team. John and Callum are masters are what they do. Callum fixed an issue with one of my side panels in the utility yesterday. The finish was phenomenal! I’ve never known trades to leave things cleaner than what it was before they arrived but these two guys take such pride in their work. Big thank you from Plot 130!!

Bethan · 2 February 2024

★★★★★ 5/5

Trustpilot

Commendation for Exceptional Customer Service by Mihail Bujor at St Modwens

I am writing to specifically acknowledge and express my appreciation for the outstanding customer service provided by the team at St Modwens, and more notably, Mihail Bujor.Recently, I encountered a persistent issue at my flat involving a leak in the balcony that was affecting the inner walls. Mihail's approach to resolving this matter was exemplary. He not only demonstrated unwavering determination but also conducted a thorough diagnosis of the problem. His efforts went above and beyond, including recording detailed videos to elucidate the underlying issues beneath the scaffolding.Thanks to Mihail's expertise and dedication, the issue, which had been unresolved by others, is now fixed. His proficiency and commitment to customer satisfaction are commendable and set a high standard for service.I sincerely hope that the company continues to recognize the value of such dedicated individuals and recruits more people like Mihail to further enhance the quality of customer service.

Saad · 25 January 2024

★★★★★ 1/5

Trustpilot

NOT RECOMMENDED

Of all the new builds my husband and I have bought in the last 25 years, this is by far the worst experience we've ever had. One year on, and all the promises of completing the site have not been met: the communal green areas have been trashed, not maintained and left to die; the drainage issues have not been fixed; pump station left incomplete; road not finished with drains protruding and damaging our cars; the snags have been ignored. Tens of neighbours rallying to demand answers which are still met with vague "We'll pass it on". Terrible customer services and no accountability or transparence.

Marlene · 18 November 2025

★★★★★ 1/5

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I have never bought a new build before…

I have never bought a new build before and after my experience with st modern homes, I will never again…..empty promises, filthy house that was handed over, patio doors not aligned with daylight showing through, wrong bathroom tiles, no shower screen, no sink I paid extra for, masking tape still round lights/window sills, paint runs down the wall, paint on vinyl/carpets and this is only to name few……was threatened with putting the house back on the market if I didn’t complete - even when I hadn’t actually seen the house in the flesh.

JMW · 17 November 2025

★★★★★ 5/5

Trustpilot

Good team @ the Fairways

I am a first time buyer. 2023Jun I am fortunate to meet the developer of st.modwen home. I already had a good impression from the first time I went to the Fairways show home, especially a lady named Julie who introduced me to all the information about the house. She explained in detail and was very patient. When we decided to buy, we went through the complicated paperwork and picked out the materials in the house. Julie was very attentive in helping and explaining. The developer completed the project on time. When I got the house, I was very happy with the decoration inside, but there were some flaws, but I was lucky. I met Mr. Stuart, the site manager, who was also a nice guy. He repaired the new house as quickly as possible, using text messages and direct conversations for every conversation. They are very enthusiastic, explain in detail, answer all questions and are truly professionals. St modwen is really lucky to have these two employees. I am very proud and confident in recommending this developer.Ricky

Consumer · 18 January 2024

★★★★★ 5/5

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Outstanding Service from Technician John at Still Water Glan Lynn

After a two-year wait to address the final snags in our new home, the outstanding service provided by a Technician called John at Stillwater Glan Lynn Housing Development was well worth it. John's friendly and professional approach made the snag resolution process a breeze. Despite the initial delay from St Modwens, he demonstrated remarkable technical expertise, addressing all concerns with efficiency and a keen eye for detail. John's commitment to customer satisfaction and his ability to communicate technical details in an accessible manner set him apart. I highly recommend John as your technician if you are on the Stillwater development for his outstanding service and dedication to excellence.Thank you John!

Kayleigh · 17 January 2024

★★★★★ 5/5

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Richie @ Copthorne

The move into our new home was made much easier when we met Richie at Copthorne. Richie is general maintenance man who works on site and is booked in for any issues you come across with your new home. Richie could not be more personable, helpful and skillful. No job its too big and every job undertaken is done and finished to a better quality than before. Richie has made some issues much easier to swallow as we know they will be resolved. Awesome service and always with a smile!!

James · 13 January 2024

★★★★★ 5/5

Trustpilot

Glan Llyn

St Modwen team have been nothing but amazing, from the beginning of my house hunting journey to the end of me living in my new home. Simon was very supportive and kind throughout the process of buying my house, particularly great communication with me and the mortgage team to ensure a smooth as possible process towards completion. They were extremely honest which was important to me as a first time buyer to make sure there were no surprises.Moving into the house was a very positive experience thanks to Liam and Matt (the site managers) who were really friendly and down to earth, answering my hundreds of questions and making sure I was happy with everything during the move. After a week of living here Josh from customer care plus the rest of the team mentioned have continued their professionalism and helped me with any queries I’ve had, whilst checking in with me regularly incase anything else has cropped up that I needed help or advice with. Overall the whole team that I have dealt with have been genuinely friendly, helpful, supportive and very attentive. I have had no negative experiences and despite me already being moved in the excellent customer care has continued. Highly recommend.

Sophie · 8 January 2024

★★★★★ 5/5

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Branston Leas

We had such a quick and easy purchase thanks to Tigan and Caroline at Branston Leas!

Customer · 30 March 2026

★★★★★ 5/5

Trustpilot

Great Service

As first time buyers, we went into this process blind, but St Modwen Homes have been really helpful with guiding the process and ensuring it all went smoothly. As we were assisted by Tigan, she was truly such a great help and spoke to us in a warm and friendly way, allowing us to ask any questions without any worry. Would highly recommend.

Gi · 7 April 2026

★★★★★ 5/5

Trustpilot

Top Quality Repairs!

We've lived in our new home for 12 months, and recently had an issue with the En-suite. St.Modwens were great. They had a brilliant technician, Lee, attend our property, where he has taken out the old tiles and plasterboard etc and fully replaced it all; it looks amazing. Lee was so professional, and his work is 100%. Couldn't have asked for a better technician. Thank you Lee.

Kaz · 5 September 2024

★★★★★ 1/5

Trustpilot

DO NOT RECOMMEND!

Communication from the very beginning has been quite inconsistent and often vague. While I understand that the merger between St. Modwen homes and Miller homes may have contributed to some disruption; we had still expected a higher level of communication and attention, particularly as our purchase sat between the two organisations during the process. I would have thought that customers like us, that bought between the merger would have been more carefully considered.

Hugo · 11 January 2026

★★★★★ 4/5

Trustpilot

special mention to Richie for going extra mile

I have been living in Heathy wood close to 2 years now and I am fortunate enough to not have any major issues except the garden (uneven turf) and garage (water seeping in) which I am still chasing.snag-list took some time to complete after multiple follow-ups. But they were done with due diligence and quality. I cant thank Richie enough for fixing most of my issues. He is reliable with strong work ethics.

Rohit · 14 May 2024

★★★★★ 5/5

Trustpilot

Very positive move in experience

My experience at Glan Llyn Stillwater from pre sales to after sales support has exceeded my expectations. I had taken on all the bad press about new build companies and expected to ‘battle through’ the early days, but not at all …..From the beginning Paula the sales rep kept me updated on the progress of my build.She took on board my individual wishes, including altering my carpet to wool. Nice welcome on move in day and she was there to support as needed.From move in my main dealings were with site support. Josh the customer service manager was in touch frequently and listened to and acted quickly on any concerns (mainly snags). He is dedicated to ensuring customers have a positive experience - that was my impression.Thank you to Tom who again responded quickly, dealt with many snags personally, and was always on hand - a cheerful friendly guy. I’m grateful to Sean the project manager who provided invaluable support for a problem I had.There were snagging issues of course ( and possibly are, as some things take a while to appear). Sometimes needed to ask a few times, which isn’t surprising given the number of moves going on. At other times though a problem would be dealt with immediately.5 weeks on from moving in most snags have been resolved with the remainder scheduled for the next couple of days.At company level I am pleased about the response to a letter I wrote about hedgehog runs. Look forward to those going in in January Sean (!)

Mark · 19 December 2023

★★★★★ 5/5

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St modwen shawfair

I was driving by St Modwen Shawfair site and decided to go have a look, the showhome is beautiful i love the brown detailing and how spacious it is, i spoke with June and Becca they were so helpful

Laura · 17 September 2026

★★★★★ 5/5

Trustpilot

Very helpful 10/10

Very helpful sales reps, anything we asked they came back quickly with answers, kept us up to date throughout the build process.Aftercare has been spot on, the site reps have been very helpful, again any issues raised they were rectified quickly, we have had one snag delayed due to it not being up to their standards. But it being resolved soon. Aftercare team are still in touch weekly asking if there is anything they can do to help or any new snags we have found.

Ryan · 7 December 2023

★★★★★ 5/5

Trustpilot

Alison and Jess at Colier field have…

Alison and Jess at Colier field have been absolutely amazing so far. They have helped us so much. We are first time buyers and we had no clue of where to start. From walking into the office nothing has been to much trouble at all, I can’t wait to see our forever home come to life as the months go by.

Helen · 12 April 2026

★★★★★ 3/5

Trustpilot

Ritchie is excellent.

St Modwen as a company are extremely poor. The service from customer care is appalling. When finally you get assistance I can only thank Ritchie. Ritchie goes above & beyond. Helpful & polite, nothing is any trouble. If customer care & even the management were to join Ritchie they could learn how to help customers. Thank you. The 3 stars are for Ritchie as St Modwen are only worth 1 star. Thank you Ritchie

CS · 8 April 2024

★★★★★ 5/5

Trustpilot

Valley Rise

Joanne has been very helpfull throughout the reservation process. She has guided us through the process explaining everything along the way and answering any questions we had.

Martin · 7 December 2025

★★★★★ 5/5

Trustpilot

St modwen have been AMAZING.

St modwen have been AMAZING.We have lived in our home for over a year now and they have fixed everything for us when asked.We are located in Glanlyn.Toni and Simon made buying our first home such an easy and enjoyable journey.Josh and Matt have been AMAZING. I know some people have moaned on here but most people I know have done nothing but praise St Modwen for their outstanding customer service.Obviously we had some minor issues when we moved in like the paint work was marked a little (From us moving in our furniture 🤭) but they came and sorted it straight away.6 months into moving in we had a tap leak which came through our ceiling and within 5 minutes of me calling Matt, he sent out 4 workers who fixed the issue straight away and too this day we have had no more isses.I would 100% recommend!THANK YOU SO MUCH ST MODWEN!😁

Camilla · 6 November 2023