Every review we hold for the Swansea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe’ve had a great experience with John…
We’ve had a great experience with John Marshall from St Modwen. He completed all of our snagging and did a great job 👏 polite and trustworthy.
Charlotte · 7 October 2024
Agent replied · 23 October 2024
Hey Charlotte, We're so pleased to hear about your positive experience with John. It's wonderful to know that he was able to complete your snagging to your satisfaction and that you found him polite and trustworthy. We appreciate you taking the time to share your feedback. Thanks, Lydia
★★★★★ 4/5
TrustpilotAnnie was very helpful and pleasant to…
Annie was very helpful and pleasant to deal with. So far so good
Customer · 8 March 2022
Agent replied · 15 June 2024
Hi, thank you for your review. It's always great to hear that the team has helped make someone's home buying experience great. We'll be sure to pass your feedback on. Wishing you all the best! Thanks, Lydia
★★★★★ 5/5
TrustpilotFirst Time Buyer
I’m a first time buyer so I wasn’t familiar with the process of course, however both my broker and Aaron who works for St. Modwen Homes were extremely helpful. The email/phone communication was very helpful and put my mind at ease. Our meetings regarding the plots were to the pointand full of details that every first time buyer needs. Well done.
Mr · 8 March 2022
Agent replied · 15 June 2024
Hello Piotr, thank you for taking the time to review your experience with us. We are glad you have had a positive experience with us. Many thanks, Lydia
★★★★★ 5/5
TrustpilotAn overall good experience that I would recommend.
An overall good experience.Whilst they could be difficult to get a hold of sometimes, the overall service from the St. Modwen team was great. Super helpful, friendly and always kept me up to date on every development. Would definitely recommend them to any other first time buyers as they helped make the experience much easier and simper
J · 5 September 2022
Agent replied · 15 June 2024
Hi! It's great to hear you've had such a positive experience with us buying your first home. Thank you for taking the time to review the service that has been provided to you. We wish you the best of luck in your new home! Many thanks, Lydia
★★★★★ 5/5
Trustpilot10 out of 10 to Mihail fixing our snag…
10 out of 10 to Mihail fixing our snag issues, they have been fixed to perfection. He is a very neat and tidy worker with a very high professional finish to his work.
Kate · 7 June 2024
Agent replied · 15 June 2024
Hi Kate, thank you for your review. It’s great to hear that you’re happy with the outcome of the work. We wish you all the best in your new home. Thanks, Nick
★★★★★ 5/5
TrustpilotGood Experience
Our Sales Consultant Aaron was very helpful, accommodating and professional.
Purchaser · 11 July 2022
Agent replied · 15 June 2024
Hello, thank you for taking the time to review your experience with us. Many thanks, Lydia
★★★★★ 2/5
TrustpilotThey can't keep staff and even the…
They can't keep staff and even the sales office are now agency they don't respond to web enquiries, in Richards own words they are mostly a waste of time. What might be more true is that the reviews and large discounts on offer speak for themselves
James · 19 August 2023
Agent replied · 15 June 2024
Hi James, we are sorry to hear you've not had a great experience with us, and you feel this way. If we can do anything to help, please do not hesitate to contact us on sales@stmodwenhomes.co.uk. Thanks, Lucy.
★★★★★ 5/5
TrustpilotHelpful Mr Ben
Mr Ben is very helpful for us to buy a new house on last Sunday.
Yick · 19 October 2021
Agent replied · 15 June 2024
Hi Yick, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lydia
★★★★★ 5/5
TrustpilotVery good customer service
Very good customer service. Kath from Kiln Gate is very professional.
Ilie · 29 April 2022
Agent replied · 15 June 2024
Hi Ilie, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Harriet
★★★★★ 1/5
TrustpilotPlease stay clear of these cowboys
Please do yourselves a favour and stay clear of this company, the customer service is non existent once you’ve bought a home with email and after emails being ignored.
Scotty · 18 September 2025
★★★★★ 5/5
TrustpilotI gave 5 stars because from the…
I gave 5 stars because from the beginning of our mortgage process, we were given the best information and the house we bought from St. Modwen Home was built to the right standard. We love everything in the house. I recommend St. Modwen Home to friends and family.
Stella · 23 April 2021
★★★★★ 1/5
TrustpilotCladding on my home
Hello. I have been living in my St Modwen flat (constructed in 2014) which I purchased from new. We have been advised there is cladding and our building has failed the EWS1. Can you please advise what St Modwen can do to help? Your help will be much appreciated.Hello Lydia,The development is called Wembley Central.We look forward to hearing from you.
Aly · 3 November 2021
Agent replied · 15 June 2024
Hi Aly, Thanks for getting in touch. Sorry, but we are not aware of any buildings within our ownership which require, and yet have failed to obtain, an EWS1. Please could you confirm the location of your flat, so we can look into this? Thanks, Lydia-----------------------------------------------------------Hi Aly, Can I please suggest you contact us at info@stmodwen.co.uk so that we can look into this? Thanks, Lydia
★★★★★ 5/5
Trustpilot5 star service
Josh customer service has been fantastic! He is helpful and went above and beyond to resolve our issues. Excellent service
Hannah · 30 November 2024
Agent replied · 15 June 2024
We are so glad to hear that you had a positive experience with Josh! We appreciate your kind words. Wishing you a happy Christmas! Thanks, Lydia
★★★★★ 5/5
TrustpilotFriendly and helpful
Before completion the sales team were helpful and accommodating, allowing for multiple viewings and responding to any requests I had during the purchase process.After moving in the site team have been more than helpful and always friendly. Going further than expected to help correct any issues (mostly cosmetic) I'd found after moving in and offering extra assistance where they could.
Tom · 2 December 2021
Agent replied · 15 June 2024
Thank you for leaving us a review Tom. We are glad you've had a positive experience with us, and we wish you all the best in your new home. Thanks, Lydia
★★★★★ 1/5
TrustpilotAvoid if you expect a quality finish
Beautiful design of home and Sales team were amazing. Cosmetic finish of home was dreadful. I e been given lame excuses such as “the painter and decorator has poor eyesight”. Customer service is very poor - I’m sorry, but I wouldn’t recommend this company to anyone - the stress has been just awful
Heather · 12 October 2022
Agent replied · 15 June 2024
Hi Heather, thank you for your review and for making us aware of your situation. We are sorry to hear this issue is outstanding. The Customer Service Manager has been made aware of this situation and should have been in touch to discuss this further. Thanks, Lydia
★★★★★ 5/5
TrustpilotJust exchanged contracts
Just exchanged contracts on a plot at the Copthorne location. Service has been excellent so far, Sam and Zoe have been particularly helpful. Communication throughout has been great and a nice, easy processes
Brooke · 7 April 2024
Agent replied · 15 June 2024
Hi Brooke, thank you for taking the time to review your experience with us. We are so happy to hear you have exchanged contracts! Congratulations! We wish you all the best. Thanks, Lydia
★★★★★ 1/5
TrustpilotStill have outstanding issues 18 months on…
Still have outstanding issues 18 months on Glan Llyn estate. Promised a new sink due to damage and for kitchen doors to be replaced when we moved in November 2021. Have had three appointments booked in. First one was not a kitchen fitter so could not do it and kitchen doors got sent to wrong site ,second time no sink ordered and third time wrong colour sink and no kitchen doors reordered Customer service manager advised would be dealt with as a priority that was 6 weeks ago and after 4 emails being sent to St Modwens it’s always the same response “we can chase them” and then don’t hear anything back. Road and pavements unfinished, drains blocked, streetlights only turned on a few months ago, only just got a road sign the list goes on. Save your money look elsewhere.
Warren · 29 March 2023
★★★★★ 5/5
TrustpilotKelly and Simon were absolutely great…
Kelly and Simon were absolutely great throughout the entire sale process.
Village · 18 December 2021
Agent replied · 15 June 2024
Hey, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the site team; I'm sure they'll be very pleased with the feedback. Merry Christmas, Lydia
★★★★★ 5/5
TrustpilotI have had a wonderful experience with…
I have had a wonderful experience with all team members and they helped me at each and every step and made my journey beautiful I would recommend everyone to visit their site and get an amazing experience as words cannot do justice to their service thank you St Modwen
Erum · 13 February 2023
Agent replied · 15 June 2024
Hey Erum thank you for reviewing your experience with at our Banbury Place development. It great to hear you have been thrilled with the experience provided to you. Thank you from all of us, your feedback is really appreciated, Lucy.
★★★★★ 5/5
TrustpilotGreat home built by St Mowden Homes.
Since moving into my new home, it has being a pleasant experience. Great scenery with accessible walkways.I must not fail to mention the great customer service rendered by Ashley and Gabrielle in ensuring that we settled in our new home.
ADEBIMPE · 26 October 2023
Agent replied · 15 June 2024
Hi, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lucy.
★★★★★ 5/5
TrustpilotMy wife and myself have reserved our…
My wife and myself have reserved our first home as part of the help to buy scheme. Both Caroline & Viv at Locking Parklands have been so helpful with our application, taking us through and explaining each step as we go along. So far this whole process has been simple, straightforward and stress free thanks to them.
Alex · 8 March 2022
Agent replied · 15 June 2024
Thank you so much for leaving us a review Alex. We are glad you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
★★★★★ 5/5
TrustpilotI just recently bought a property at…
I just recently bought a property at Snibston Mill. My experience has been really great. The staff are super friendly and helpful. Would absolutely recommend
Michelle · 13 August 2024
Agent replied · 23 August 2024
Thank you for your kind words and for sharing your positive experience. We are thrilled to hear that you had a great experience and that our staff was helpful and friendly. We appreciate your recommendation, Thanks, Lydia
★★★★★ 5/5
TrustpilotBuying a new home.
We recently purchased a house from Emily @ Pear Tree Fields. We've had every question answered straight away, in a friendly and welcoming manner. Nothing has been too much for her to find out or help with. We've enjoyed the process from the start, and hope it goes as smoothly as it has so far!
Edd · 24 May 2022
Agent replied · 15 June 2024
Hi Edd, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
★★★★★ 5/5
TrustpilotCofton Park
Jayne is very helpful for the whole process.
Anonymous · 30 March 2022
Agent replied · 15 June 2024
Hi, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lydia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
