Every review we hold for the Swansea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGlan Llyn
Had an amazing experience buying our first home through St Modwen. Sales team were great during the buying process and kept us up to date with our house being built. The site team have also been amazing helping with any issue and checking up on us regular.
Jessica · 17 December 2023
Agent replied · 15 June 2024
Hi Jessica, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy
★★★★★ 4/5
TrustpilotRobert Wainwright
Robert, the technician at the company was excellent in taking down and refitting a part of my kitchen cabinet for an electric bridge repair. Thank you.My only concern is that the electrical bridging shouldn’t have happened in the first instance. Otherwise great job fixing it.
Jerry · 29 January 2024
Agent replied · 15 June 2024
Hello Jerry, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
★★★★★ 5/5
TrustpilotExcellent job
Matt and Rob came to our house to fix an issue we were having with our doors. They were both professional and polite and did a great job. Thank you!
Chloe · 25 October 2024
Agent replied · 23 December 2024
Hi Chloe, We're so glad to hear that you had a positive experience with Matt and Rob. Thank you for taking the time to leave us a review, it's much appreciated. Wishing you all the best, Lydia
★★★★★ 5/5
TrustpilotRob,Matt & Ryan
I had a quick response from St.Modwen customer service. Called a week ago on and they sent their representative within a day to inspect. They fixed issues with in a week. Never heard a quick response and fixing issues before from a builder.
Vinoth · 8 March 2024
Agent replied · 15 June 2024
Hey Vinoth, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Thanks, Lucy
★★★★★ 5/5
TrustpilotWe absolutely love our new home
We absolutely love our new home, it’s lovely and spacious, and bright. If there has been any issues they have been rectified swiftly. I can’t thank the team enough for all their help, Clair Caswell and the guys have been amazing. Would recommend St Modwen to anyone looking for a new build
Tikira · 28 July 2023
Agent replied · 15 June 2024
Hey Tikira, thank you for leaving us a review, we are so happy that you are loving your new home. Your feedback is really appreciated, Lucy.
★★★★★ 5/5
TrustpilotExcellent service
Excellent customer service throughout the year, especially provided by Josh who is the customer service rep. He is alway ready to help and provides an exceptional service fixing problems or arranging for them to be fixed in a timely manner.
Sundeep · 22 April 2024
Agent replied · 15 June 2024
Hi Sundeep, thank you for leaving us a review. I'll let Josh know that you've left a review for him, Many Thanks, Lydia
★★★★★ 4/5
TrustpilotRichie did an excellent and…
Richie did an excellent and professional job in resolving the snags reported. He is always helpful and approachable. One of the best employees st modwens have got in the estate
Kanishkaraj · 4 October 2024
Agent replied · 23 October 2024
Hi, thank you for taking the time to review your experience with us. We wish you all the best in your new home, Thanks, Lydia
★★★★★ 5/5
TrustpilotFantastic customer service form josh…
Fantastic customer service form josh beesly at Galn lyn south wales Newport very happy with the results of work that is organised and taken out everything has been perfect the response is always quick and easy thank you customer service manager josh from south wales glan lyn
Tamoor · 7 November 2023
Agent replied · 15 June 2024
Hi Tamoor, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy.
★★★★★ 5/5
TrustpilotIssues...
After a disappointing start with multiple issues to our new property they finally sent Lee a customer care technician. He worked tirelessly and was professional, polite and was very knowledgeable when repairing the faults. He is a credit to the company.
Anon · 11 March 2024
Agent replied · 15 June 2024
Thank you for leaving us a review. We are glad to hear you’ve had a positive experience with our aftercare team. Wishing you all the best.Thanks,Lucy.
★★★★★ 5/5
TrustpilotWe have recently purchased our first…
We have recently purchased our first home through St Modwen’s - Bramshall and they have been really helpful. Any work we wanted doing they came and did it for us. Site manager came to check in on us regularly to see if everything was ok. Quick communication, really friendly team and we absolutely love our home!
Joe · 9 February 2023
Agent replied · 15 June 2024
Hey Joe, we are happy that you are loving your new home at Bramshall Meadows. Its great to hear the team have been very friendly and helpful along your homebuying journey with us! Your feedback is really appreciated. Thank you for your review, Lucy.
★★★★★ 5/5
TrustpilotWe had a great experience start to finish
We had a great experience start to finish, Simon in the office taking us through to completion, Liam & Matt after completion. Pleasant experience. Josh has also been amazing, sorting things for us asap
Lydia · 18 July 2024
Agent replied · 23 August 2024
Hi Lydia, we are happy you are loving your new home and thrilled with the aftercare process. Thank you to all of us. Your feedback is appreciated.
★★★★★ 5/5
TrustpilotExcellent member of staffs
So far so good till reservation, long away to go. Special thanks to Julie and Megan
Parh · 14 February 2022
Agent replied · 15 June 2024
Thank you for leaving us a review. Wishing you all the best! Thanks, Lydia
★★★★★ 5/5
TrustpilotNew build positive experience
Having purchased properties over the years I’m in a position to compare St Modwen to other builders,For me the experience was good in all aspects,Customer care offered by the site manager (Stuart) was impressive and the quality of the property in terms of finished and hand over was excellent,
ANDREW · 18 August 2023
Agent replied · 15 June 2024
Hey Andrew, thank you for taking the time to leave us a review. It's always lovely to hear positive feedback. Best wishes, Lucy.
★★★★★ 5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff. Price is reasonable with detailed follow up for enquiries.
Celia · 17 May 2022
Agent replied · 15 June 2024
Thank you for leaving us a review Celia. We are glad you've had a positive experience with us so far. Thanks, Lydia
★★★★★ 5/5
TrustpilotAn asset to St Modwen!
Just had Richie round from St Modwen (Heathy Wood) to complete an outstanding snagging issue. As always he went above and beyond, He is always pleasant and friendly and nothing is too much trouble for him. Great guy who is an asset to St Modwen!
SCW · 13 November 2023
Agent replied · 15 June 2024
Hi, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
★★★★★ 5/5
TrustpilotEverything was just on point.
Everything was just on point.No back and forth.I'm very impressed with their service.
Chantel · 24 May 2022
Agent replied · 15 June 2024
Hi Chantel, thank you for leaving us a review. We are glad you have had a positive experience with us so far. Thanks, Lydia
★★★★★ 5/5
TrustpilotGreat service
We had to cancel the application for the house we booked ,because of the distance from there to work.However , Andrew and Shirley tried to help more than we could have imagined during the whole process, but unfortunately we decided to give up ,even if it hurts ,and it will probably take me some time to forget about this house.
Cristina · 5 July 2022
Agent replied · 15 June 2024
Hi Cristina, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback, but we are sorry to hear that you had to cancel your application. Good luck in finding your new home! Many Thanks, Lydia
★★★★★ 5/5
TrustpilotJohn. Stillwater
John at Stillwater side has been completing our snags on and off since we moved in November 2021. He is an absolute asset to the company, he is friendly, knowledgeable and all work he has completed has been to a high standard.
Rachael · 10 January 2024
Agent replied · 15 June 2024
Hi Rachael, were glad to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
★★★★★ 4/5
TrustpilotToni was very helpful and always…
Toni was very helpful and always respond in time to our queries.Amazing sales woman
Barbara · 30 March 2022
Agent replied · 15 June 2024
Thank you for leaving us a review Barbara. We are glad you've had a positive experience with us. Thanks, Lydia
★★★★★ 5/5
TrustpilotVery pleased with the service.
Very pleased with the service.Robert Wainwright came to fix the mastic in the cloakroom and done a fantastic job. Will definitely recommend St Modwens Homes
Feno · 12 November 2024
Agent replied · 23 December 2024
We're so glad to hear you were pleased with the service and that Robert did a fantastic job. We appreciate your kind words. We Wish you all the best in your new home, Thanks, Lydia
★★★★★ 1/5
TrustpilotPOOR CUSTOMER SERVICE
POOR CUSTOMER SERVICESecurity locks have been off for months.Bike garage door locked and cannot access for months.Lift not working for more than a month.This morning car park shutter stopped working.Nothing gets solved, no one replies to emails. I haven’t even included the problems in my flat.Please save your effort and search for houses from a different company.
Frederick · 18 October 2022
Agent replied · 15 June 2024
Hi, I am very sorry to hear this. Please could you send us an email with your development and plot details to sales@stmodwenhomes.co.uk so that we can get this looked into for you. Thanks, Lydia
★★★★★ 5/5
TrustpilotRichie came to inspect the noisy…
Richie came to inspect the noisy extractor fans and did a brilliant job by replacing them. Very polite and very detailed when doing his job.
Joey · 6 November 2024
Agent replied · 23 August 2024
Thank you for leaving us a review Joey. It's great to hear you have had a positive experience with us. Wishing you all the best. Thanks, Lydia
★★★★★ 5/5
TrustpilotExcellent Sales Service
Ben is an excellent staff to help us quickly reserve the house fitting us. Thx Ben
Lyndon · 19 October 2021
Agent replied · 15 June 2024
Hi Lyndon, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lydia
★★★★★ 5/5
TrustpilotGreat work by Matt
Great work by Matt We’ve had a great experience with Matt from St Modwen. He is very polite and resolved our bathroom snagging. Excellent work 👏
Bala · 11 October 2024
Agent replied · 23 October 2024
We're thrilled to hear about your positive experience with Matt. It's wonderful to know that he was able to resolve your bathroom snagging issues. Thanks, Lydia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
