Coastal Housing Group Coastal Housing Group reviews

★★★★★ 5/5

Google

After searching and applying I was very fortunate to have an interview and be offered a secure occupation contract in a wonderful setting. My housing officer Liz T, was amazing throughout the whole process of moving in. I'm very lucky to now be settled. I was allowed my small dog who loves her new home too. I have friendly neighbours and I'm can now feel at home for once in many years of renting privately and being very insecure. Thank you Beacon Housing. You have some amazing staff.

Stephen · 17 October 2025

★★★★★ 1/5

Google

Very poor service from beacon housing trying to get repairs done is a joke report the main front door banging for 3 years still not sorted . Also the intercom does not work . Reported that 2 weeks ago nothing done what rubbish service from beacon housing also the service charge is a rip off they charge you for tv why I have my own licence also garden services haven't seen a garden service for a very long time ripp off charges this April rent and service charge go up pull your finger out beacon houseing

Paul · 31 March 2026

★★★★★ 1/5

Google

Me and my mum applied for a property to live together as I'm 200 miles away from her and very desperate to be closer or living with her when the manager came to interview us both and to fill application in 2025 January 2026 I rand they office to enquire where we stood in getting a place I was told we were not even on a list . I was so disappointed as the manager did not do her job correctly now few days ago a lady rang me to explain how it works as my mum is a Tennant already so goes on a transfer list and I have to keep bidding for property. I'm not making any excuses I'm seriously worried about my mum. And don't want to get a phone call to say my mum past away as I be the worst journey I would have to make. I was a Tennant of these in the 80s when they were known as swansea housing association they same to care more back then I feel now it all excuses . I spend alot of time with my mum and I sleep on a 2 seater sofa hardly get a good night sleep I notice at coed D'Arcy you have bungalow empty only notice from visiting my daughter who recently move there . Please all I ask is help me before I lose my mum I would appreciate your help as I'm not getting many property to bid on and one I do are not for me

Tony · 17 March 2026

★★★★★ 1/5

Google

Very unprofessional company!! But staff are very professional liers.They go out of thier way to be very unhelpful and you can never get intouch with them and the excuses will be they're either on annual leave or in a meeting??They are usless and pointless.Then there's the executive team! They will not help you in any way. Ive had to go to the police about the way ive been mentally bullied! Constantly lied too and harassment. I'm disabled with crippling pain and trying to deal with coastal staff have made Me a lot lot worse! They will not deal with any problems with neighbours or antisocial behaviour or multiple County line drug gangs? They will just tell you to go to the police but the police have told residents its coastals problems and they should be dealing with things. Every tenant got the right to ask for a transfer but i was on the the waiting list for over 3 years then I was told abruptly by serena jones (exec)i got to wait up to 15 years???? They charge you for services you dont get but when you question them they avoid you like the plague and cant get any answers from them?? Lately theve even started calling Me personal names and becuse ive been trying to resolve problems and asking questions they are now questioning (my behaviour)?? Serena Jones (exec) even believes shes got a moral duty of pushing her lgbtqp agenda on you?? Shes offended by everything and everyone who dont follow her personal views? I had to deal with about a dozen coastal (beacon) staff just to try desperately to get a transfer on medical grounds but i just got excuses and lies and a total runaround. I had to attend a meeting with serena jones and it was an horrific intimidating experience. Despite her multiple posts on socal media and right ups on wales online depicting her as a caring lgbtqp member?? Beleave Me she is anything but! She eventually made Me homeless through intimidation and lies. While i was explaining to her in her office why i desperately needed a transfer closer to my family because of my debilitating illness i just gestured to her by pointing my finger in her direction! Then she erupted and shouted at Me not to point my finger at her?? Its obvious she takes her personal beliefs with her to work and she pushes her agenda onto everyone else around her and shes intimidating considering her high position in the company. Her main concern is the lgbtqp! And once she put an article up on the coastal newsletter that a lgbtqp painting in kings lane by the side of coastal offices was defaced with (only 2 genders) people like her should not be allowed to take her personal beliefs to work and force them on other staff and especially not onto tenants. People should have a look for themselves how many times her and her wife are in the news and wales on line plus the coastal newsletter always banging on about the lgbtqp and how she perceives herself as a wonderful caring person?? Beleave Me shes anything but! shes an absolutely horrible self absorbed type person who works for a horrible currupt company that only cares for money and profit and got absolutely no duty of care for coastal (beacon) tenants.

Jason · 1 January 2026

★★★★★ 3/5

Google

Not sure what's happened since coastal merged with another housing group to form 'Beacon Cymru' but when ringing the repairs team waits of 20 mins or more on the line are now not unusual (this never used to happen prior to the merger). Simply not good enough! Its a shame because the people who do the actual repairs are excellent.

Leigh · 16 December 2025

★★★★★ 1/5

Google

Just spent 45 mins hanging on the phone for the third time impossible to get through since the takeover beacon have ruined the company been with coastal 21 years no problems even their own workmen can't get through to them so I'm told.

Caroline · 31 March 2026

★★★★★ 1/5

Google

Rrubish compamy phone them to explain about the noise I have from the neighbours upstairs nobody does anything. I have a mother who suffers from anxiety and depression and the housing officer she doesn’t care at all . I explain to her the situation and asked her if she have another place to move but no all she said is is not my business. I phone the receptionist to ask to complain but the receptionist said we are the complain department and they was listening together with the housing officer and laughed. I can’t wait to find another house and to leave this rubbish company which they don’t take stuff seriously at all. When it comes to pay the rent oh they don’t wait even one second but when you have a problem they don’t care. I can’t be bothered anymore to phone them and ask for something because I know the answer is not our business or is nothing I can do that’s all what they says

Shabaz · 16 April 2024

★★★★★ 1/5

Google

It's a pity I couldn't put a minus I have been with these 2 years worst thing I ever did never took my complaints seriously charged me illegal service charges which took a year to sort out had nothing but problems with my neighbour been refused by the manager a few times for a transfer told them about my neighbours illegal nasty dog several times they not interested worst housing association ever when I move out I will never return to these I would rather be homeless housing officer really is useless I'm paying for a caretaker I have never met and he has done nothing for me or my flat absolutely disgusted with them and if you got any problems they literally don't care but quick enough to chase you for money if its owed but will never correct any problems stay well clear and go elsewhere or private Update 30/11/2023 reported a leak nearly 3 months ago nothing but lies and excuses still hasnt been done still paying for a caretaker I have never met he's the most laziest person ever as he don't do nothing but coastal got the cheek to charge me for something that's nothing to do with me most disgusting housing association I have ever been with and the housing officer is just plain lazy I make complaints nothing gets done I report repair issues and I'm still waiting nearly 3 months down the line the council are useless but will always be much better than these I hope their company gets shut down and I hope all the staff lose their jobs no sympathy if they lose their house cars money etc I couldn't care less its literally like speaking to a brick wall with these people no communication between repairs and main office as a few things they wasn't aware of that the repair man reported in the past about other work and took ages for that repair to be completed been given about 8 different dates and times and the leak issue still hasnt been sorted even being homeless is better than dealing with these SERIOUSLY DONT BOTHER LAZIEST PEOPLE EVER

Stephen · 2 December 2023

★★★★★ 1/5

Google

Still haven’t been given response to my enquiry about my Mail and jewellery which was sent to my previous home, No effort to find out on they’re part and when I went to visit and collect my mail from said property I was told all mail has …

Jack · 14 April 2025

★★★★★ 1/5

Google

Rrubish compamy phone them to explain about the noise I have from the neighbours upstairs nobody does anything. I have a mother who suffers from anxiety and depression and the housing officer she doesn’t care at all . I explain to her the situation and asked her if she have another place to move but no all she said is is not my business. I phone the receptionist to ask to complain but the receptionist said we are the complain department and they was listening together with the housing officer and laughed. I can’t wait to find another house and to leave this rubbish company which they don’t take stuff seriously at all. When it comes to pay the rent oh they don’t wait even one second but when you have a problem they don’t care. I can’t be bothered anymore to phone them and ask for something because I know the answer is not our business or is nothing I can do that’s all what they says

Shabaz · 1 October 2023

★★★★★ 5/5

Google

We have lived in coastal Housing for 26 years since the dewi sant era. We have always received excellent service from all departments. We love where we live and the property we rent. We wouldn't change to any other company. Thanks to everyone at Coastal for the fantastic work you do.

Paul · 18 September 2024

★★★★★ 5/5

Google

I can't praise coastal enough. From the moment I expressed interest in my property I have had nothing but support and understanding. I have been a coastal tennant 4 years now from repairs to housing support I can't fault them. My housing officer is amazing too.

Ellie · 16 April 2024

★★★★★ 1/5

Google

Costel are a bunch of lairs do not trust them believe me I did don’t even get 1 star thank u for all destroying my life worse then it was already u all know who u are of to make police statement I have proof won’t let me post unless put a star jokers the lot of them

Maggie · 13 July 2023

★★★★★ 5/5

Google

Fantastic housing association definitely one of the better ones I have been a resident of and always a snappy response when thier repair services are needed I would recommend this association if you are looking for a rental property

Lazyl33 · 2 May 2024

★★★★★ 5/5

Google

I had directions on my phone but I only found the office through word of mouth the person I had the appointment with was understanding and very friendly and we managed to solve my problem.which was a huge wait of my shoulders.

Paul · 29 January 2024

★★★★★ 5/5

Google

Any problems are sorted very quickly. Brilliant !!

Joey · 19 June 2025

★★★★★ 1/5

Google

Not good still awaiting on repair to window from 5 July. Vent in bathroom needed updating came said they need to inform inspector he came didn't know about window no updating vent quality of service for me is 1 star when shud be 0

Paula · 30 August 2023

★★★★★ 5/5

Google

Great for information and searching for housing

Stephen · 13 May 2025

★★★★★ 5/5

Google

****UPDATED REVIEW **** I MUST SAY THAT MY RECENT COMMUNICATIONS WITH coastal housing have been very positive, staff are friendly and helpful. I have much more confidence in the team now, I have absolutely no complaints about the service, well done coastal housing. Its very much appreciated.

Andrew · 9 March 2023

★★★★★ 5/5

Google

Coastal are always very helpful when it comes to enquiries and repairs.Email response within hours and attendance within a day. Can't be faulted, sheer excellence all round.

Nigel · 21 May 2024

★★★★★ 1/5

Google

My neighbour rent with coastal there garden is falling apart as its on a slope and its very dangerous . The kids can't play in the garden , they have been waiting 2 months

Richard · 20 July 2023

★★★★★ 5/5

Google

Looking for somewhere to live in Port talbot I am old age need to be with old age please Patricia hurley thank you

Patricia · 7 November 2023

★★★★★ 1/5

Google

Absolutely pointless unless you're expecting a kid or have one, no options for people like myself, a single adult who works and don't have kids. Really bad service if you ask me

Anya · 7 February 2023

★★★★★ 1/5

Google

It's looks like I'm not the only one who's had difficulties with this company. I was written off straight away on a one bed flat one mile away from where I work due to me being in part time employment and not earning 17k a year. I then get told apply for a two bed flat that can house three people as I'll have more chance??? I had one missed phone call from them as I was working and now I'm being stopped from viewing potential vacant properties. P.s I'm now homeless and going to housing options tomorrow due to this. Sofa surfing who doesn't love it! What an excellent company.

JP · 7 July 2020