5/5
TrustpilotAcorn did everything possible to ensure…
Acorn did everything possible to ensure completion date was preserved when the solicitor threw a spanner in the works night before exchange was due to take place.
Trusted Agent profile · Swanley
Langford Russell Swanley reviews
★★★★★
694 reviews across 2 platforms
8 High Street, Swanley, BR8 8BE
Langford Russell's office in Swanley, at 8 High Street, is rated 3.8 out of 5 across 694 reviews on two platforms, including 201 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
Awards
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Swanley office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAVOID this agency like the plague
AVOID this agency like the plague. This agency is all about robbing tenants. I blame myself for not checking the reviews first, as I had a very similar experience as Luis below. Very unreliable, borderline legal, and very very dishonest.
Agent replied · 13 June 2024
Hi PaulBer87. I am unable to find your details on our system from what you have provided me with above. I am also unable to see a review from “Luis” as you suggest. If you are referring to “Louise”, this has been dealt with and wa s caused by a simple administrative error that was resolved as soon as it was raised. You make some serious accusations and so would be grateful if you contact me on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk and I will do my best to resolve your issues. Thanks. Andrew Roberts - Customer Relations Department
5/5
TrustpilotHappy customers
Our pet hate is delays in communication, this was quelled by Acorn’s Danny Muir and Mark at the Swanley Kent branch - from start to finish; Fast responses, Knowledgeable and Professional both a real credit to this industry.
Agent replied · 13 June 2024
Thank you Christopher for leaving us a 5* review. We are really happy that you were pleased with the service you received from Danny and Mark and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe recently purchased our new home through Acorn and we received excellent service from Hayley & Mark at the Swanley Branch. Thank you to them for taking the stress out of what can be a very stressful time
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotBexleyheath branch can seriously damage …
Bexleyheath branch can seriously damage your wealth.poorly trained , totally inept and incompetent. fail to understand the matrix of the buying process . fail to disclose important facts that are needed to make a balanced purchasing decision. limited communication . all in all a complete and utter shambles. I have been in the property business for 40 years and in all that period have never come across such an unprofessional company .
1/5
TrustpilotStrangers to the truth
Truth issues. Tendency to hide. Wouldn't trust them as far as I could throw them.
Agent replied · 13 June 2024
Dear Jeffrey. You raised your alleged issues with us directly and we dealt with them swiftly. As we advised, your landlord is responsible for the management of your tenancy and the maintenance of the property. I believe that you are now in direct contact with them and hope that you have been able resolve any issue you feel are still outstanding. Thanks
5/5
GoogleManaged expectations to a high degree, acted professionally and made the journey stress free. The best estate agent I have used in Swanley.
Agent replied · 20 June 2024
Thank you James for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
2/5
TrustpilotWasting our time.
They ask us for our requirements then ignore them, sending endless properties through that we have no interest in, writing misleading descriptions, failing to answer the phone and generally wasting our time.
Agent replied · 13 June 2024
Hi Hannah. Sorry to read this. Can you email me your details and I will review your registration and investigate the issues you have raised. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
4/5
TrustpilotGood having Dammy from the Sydenham…
Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.
Agent replied · 13 June 2024
Thank you Ms Mason for leaving us a positive review. We are really happy that you were pleased with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHayley and Amelia have been very supportive through the process. Incredibly responsive, and both have done an amazing job to ensure we met our completion deadline. Highly recommend!
Agent replied · 20 June 2024
Thank you Cane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Amelia and Hayley. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotI have been dealing with Michael Stroud…
I have been dealing with Michael Stroud for the last two/three years and have found him veryhelpful and pleasant to talk to in connection to two of my properties. I am impressed.Regards Barry Martin
Agent replied · 13 June 2024
Thanks for the review Barry. Very pleased that you were happy with the service received from Michael. Thanks again. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHarry at the dartford office was…
Harry at the dartford office was excellent.very polite and responsive young man who kept me updated and very good at helping me through the whole processtreet thankyou harry
Agent replied · 13 June 2024
Thank you Claire for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Harry and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotSuch a full of liers been waiting to…
Such a full of liers been waiting to see the property and the agent didn’t come up and latter lied to me about he was here.31d Walmer terrace.Never recommend to anyone.
Agent replied · 13 June 2024
Dear Sudam. I am of course sorry to read your review and also sorry for the slow acknowledgement. If I can still help, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotI am extremely happy with the service I…
I am extremely happy with the service I am receiving from Acorn over the past 3 years. The staff are extremely friendly, professional and accommodating. Always there to help.
Agent replied · 13 June 2024
Thank you Audrey for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you have received from us over the years. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotFull blown fraudsters, posing as realtors...
Maybe my experience is unique, but these guys are fraudsters. They collected money from me on the pretext of doing background check, came back after a month to say background check had some issues, and proceeded to pocket my 250 pounds. Hard to believe what they do is even legal in the UK. Keep your distance from these criminals, or you will live to regret it...
5/5
TrustpilotWe had an outstanding experience from Acorn
We had an outstanding experience from Acorn. After two previous failed agents, Acorn both got us multiple viewings in the first week - and a buyer! We are delighted with their service.
Agent replied · 13 June 2024
Dear Hugh. I am very pleased that you were happy with the service you received from our Peckham office and thank you for leaving us with a review. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotBad service
Bad service, cancel appointments late. Then rebook and turn up 30 minutes late. I'd rather give my property sale to a company that can organise themselves
Agent replied · 13 June 2024
Hi Martin. I am really sorry to read your review, as this certainly does not meet the usual high standards of service from your branches. I appreciate that the damage is done now but I will speak to the individual concerned to find out what went wrong. Thank you for bringing this to my attention. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotJosh Ward - extremely helpful
Great agent - very helpful and engaging. Answered all questions we had and was a great help.
Agent replied · 13 June 2024
Thanks Angus for leaving a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat real estate agency
Great real estate agency! Helpful and responsive!
Agent replied · 13 June 2024
Thank you so much Sam for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
5/5
TrustpilotGreat guy
Davide from the London Bridge branch was incredibly helpful when I popped in to sign a few documents.
Agent replied · 13 June 2024
Thank you Ryan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat communication and updates.Very…
Great communication and updates.Very professional from start to finish
Agent replied · 13 June 2024
Thank you John for taking the time to write a review for our office at Northumberland Heath. We really appreciate it, glad you were happy. Best wishes Karen Hedges Acorn Customer Services
5/5
GoogleAcorn Swanley have been professional, responsive and kept me up-to-date throughout the sale. Would definitely use again
Agent replied · 20 June 2024
Thank you Lee for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAmelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process
Agent replied · 13 June 2024
Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services
5/5
GoogleMark & the team at Acorn Estate Agents in Swanley have been fantastic. They have let my house for me and given me great advise along with a wonderful service which has made the whole process so much easier and straight forward! They worked efficiently in finding new tenants and kept me up to date the whole time. I definitely recommend them!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Langford Russell Swanley
Has Langford Russell won any awards?
Yes. In The Trusted Agent 2026 awards: Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
