Every review we hold for the Swale office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotUseful app but with limited filters
Useful app but with limited filters. The availability of a search map function works well instead of just page type listings.If the filter is set to detached housing it will still offer terraced and semi detached listings.
Andrew · 31 January 2021
Agent replied · 22 October 2024
Hi Andrew,Thank you so much for taking the time to leave us your valuable feedback and we're sorry to hear about your negative experience with the filters.We'd like to look into this further for you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI am still using it
I am still using it. Hasn't found anything suitable yet. Nee 2 bed FREEHOLD bungalow mo steps or stairs. Easy access Deganwy, llanrhos Llandudno Colwyn bay area. Urgent. My property sold Brenda baxter
MRS · 12 November 2021
Agent replied · 22 October 2024
Hi Brenda,Thank you so much for leaving us a review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI know that it's difficult at the…
I know that it's difficult at the moment but it is very frustrating to find a property then told it's let but it's still listed for days! Especially when the agents tell you to go on the website.
Jayne · 15 October 2020
Agent replied · 22 October 2024
Hi Jayne, Thank you so much for leaving us a review.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. We ask the marketing agents to mark their properties as sold/let if this is the case, but unfortunately, it seems sometimes this is not always done, resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey have misclassified my property as…
They have misclassified my property as semi-detached, when it should be detached. And no way of actually editing it or contact details to rectify it.
San · 18 November 2022
Agent replied · 22 October 2024
Hi San,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotContact agents directly
A great way to see what rental properties are available but something in the system doesn’t work. You don’t get responses and when you call the agents directly they say they haven’t received anything from or via Zoopla.
Anna-Lisa · 6 October 2020
Agent replied · 22 October 2024
Hi Anna-Lisa, Thank you for sharing your feedback with us. We're really sorry to hear about your negative experience. We'd like to discuss this further with you and we will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI asked a specific query
I asked a specific query. I was contacted to see if I would complete on purchasing a house.I asked for the query to be answered.I never got a reply. Pretty poor.Sales before service, if you ask me.
Ian · 7 January 2021
Agent replied · 22 October 2024
Hi Ian,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with this agent.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI tell you that I need three bedrooms
I tell you that I need three bedrooms, garden and garage and I'm sent one bed studios . I tell you Bournemouth or Christchurch and you send me Hamworthy and Poole. Hopeless !!
Mrs · 24 October 2021
Agent replied · 22 October 2024
Hi Mrs Gray,Thank you so much for taking the time to leave us your feedback.We'd like to help you with your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotSo easy to use the app and got exactly…
So easy to use the app and got exactly those alerts that I should, we sold our own propert and bought another in the space of 2 weeks with Zooplas help so thanks!!
Michelle · 20 October 2021
Agent replied · 22 October 2024
Hi Michelle,Many thanks for your 5 star review. We're very pleased to hear that you like the app and have found your New Home.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotImmaculate
I haven’t finalised or rented a property yet. But I find the website and the listing very helpful and detailed to shortlist. Reliable properties and correct feedback and support from the backend team is truly appreciated.
PARVEZ · 22 March 2021
Agent replied · 22 October 2024
Hi Parvez. Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site and your property searches. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUsed to love zoopla but since the web…
Used to love zoopla but since the web update I’ve stopped using it. All the old data gone. Can’t estimate your house price any longer. All the key benefits zoopla had have gone. Now Rightmove lead the way.
Millstone · 19 September 2020
Agent replied · 22 October 2024
Hi Millstone, Thank you for your review. We're really sorry to hear you feel this way about our site.We have recently upgraded our house price estimates using a new model. This model gives our users a more accurate picture of property prices with even better coverage of homes across the UK. When changing from one model to another, it’s natural that house price estimates will change, with some increasing or decreasing and others being withdrawn.Our mission is to provide data on all homes in the UK - over 29 million currently. As Zoopla continually develops and evolves its industry leading insights, we have recently updated our house price estimate model resulting in significant accuracy improvements and increased coverage of UK properties.We would like to assure you that if we currently do not display an estimate price range for your home, please come back soon to check if we’ve added an estimate as add new data all the time. If there's anything else we can do to help you with, please get in touch via our Help Centre:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWebsite is impenetrable rubbish
Trying to use their website will drive you crazy...written by seriously bad designers...,
Robert · 4 November 2023
Agent replied · 22 October 2024
Hi Robert,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.I have provided this feedback to the team who look after our property experiences.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat for checking out new properties…
Great for checking out new properties for sale in all areas. They get regular updates on all properties tat have been added for sale. I do also check other sites but find myself returning to this site.
Sandra · 23 November 2020
Agent replied · 22 October 2024
Hi Sandra,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site and that you enjoy our property alerts. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/ If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAlthough I haven't get any property to…
Although I haven't get any property to let but I have believe I will get one and you doing so great, u kept giving me notification and updates that's why I have believe, so thanks in advance
Olarewaju · 20 November 2020
Agent replied · 22 October 2024
Hi Olarewaju, Thanks so much for leaving us a 5 star review. We're really glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt’s hard to view some property as no…
It’s hard to view some property as no one gets back. Some properties that are STC are not made clear by estate agents and so give a false impression on the house still available to view.
Kate · 14 February 2021
Agent replied · 22 October 2024
Hi Kate,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to ‘sold’, we request they mark the property as ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Also, if the agents your emailed via our site haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotYou guys are doing great really
You guys are doing great really, i am hopeful, I could get a 2 bedrooms apartment or duplex for family of 5/6 come August 21, 2021. At the rate between 300pcm and 500pcm. Thanks
Chinwe · 10 July 2021
Agent replied · 22 October 2024
Hi Chinwe,Thank you so much for taking the time to leave us a 5 star review.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove zoopla
Love zoopla. Very precise on house details. Shows the changing markets and prices. Very reliable.i get alerts from Zoopla everytime a property comes on the market In my area. Also, everytime a property is reduced.
Diane · 25 April 2021
Agent replied · 22 October 2024
Hi Diane, Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience with our site so far and love all the services we offer. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our New and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/All the best! Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotReceive properties of my choice…regularly
Receive properties of my choice regularly and new ones added, nothing as yet has been right for me, fingers crossed it won’t be long before I’m enjoying a new property in a new area😀
Mel · 6 July 2021
Agent replied · 22 October 2024
Hi Mel,Thanks for leaving us a 5 star review and for your kind comments. We're really glad to hear you have had a good experience with our property alerts and we hope you'll find a property soon.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWe contacted you for one property…
We contacted you for one property reference 44124 at Broomfield road but you couldn’t arrange viewing of property by taking time from landlord. I am upset with your customer care. Poor experience with you.
NS · 6 July 2021
Agent replied · 22 October 2024
Hi,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with this lettings agent.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat site to view houses.
Great site to view houses.Better than the new right move site.It would be good to save a property viewed even if only lasts 48 hours without having to sign in to save like the new right move.
Viv · 25 October 2020
Agent replied · 22 October 2024
Hi Viv,Thank you so much for leaving us a five star review and for your suggestion. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotVery commercial
Zoopla with the tiring ads seems aggressively commercial, agents' phones provided are intermediate Zoopla, it has no street view as Rightmove that I much prefer, although some properties can be missing in any of the sites.
Manuel · 24 January 2021
Agent replied · 22 October 2024
Hi Manuel, Many thanks for your valuable comments and for leaving us a 3 star review. We appreciate all the feedback you have provided and it helps us to develop and make Zoopla a more useful resource.In regards to the missing street view, we are currently in the process of redesigning our maps experience and are aiming to provide an improved maps experience very soon. If you wish to contact us directly or if there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTerrible website every time u go back…
Terrible website every time u go back it takes u to the first page, pointless!Plus it’s full of advert!Will stick with other property search sites
Kylie · 15 October 2022
Agent replied · 22 October 2024
Hi Kylie,Thank you for taking the time to leave us your review and for reporting this glitch to us. We're really sorry to hear about your bad experience.We would like to investigate the issue you are experiencing and we will now DM you for more information. Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotuntil now i don't have any reply and i…
until now i don't have any reply and i wish to find a 1 property and that time i will rate you the best but now i am sadyour sincerelysalem Ahmed
Salem · 5 January 2022
Agent replied · 22 October 2024
Hi Salem,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotImmediate Property Alerts
Am using Zoopla for immediate property alerts and it is really working very well. Have not found what am looking for yet, but I know I will be first in the know when I do!
John · 13 April 2021
Agent replied · 22 October 2024
Hi John, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far and find our property alerts so useful. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotSimply to use
Simply to use. Excellent range of results given frequently.to my email. Emails to estate agents sent very quickly and estate agents responded to me well within expect times. Zoopla: very good service and will recommend to others,
Anne · 17 October 2020
Agent replied · 22 October 2024
Hi Anne,Thank you for sharing your lovely feedback with us. It's truly great to hear how much you like our website and how happy you are with the service we offer. We hope we'll continue to help and support you in all things property related.If there's anything we can do to help you with your search, be sure to visit our Help Centre where you may find a designated section for property seekers:https://support.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
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