Every review we hold for the Swale office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotHouse price valuations are…RUBBISH!
The house price valuations are laughable for my area. I have no idea when they changed how they were calculated but they seem to now have a different approach. They clearly tried to be clever with it. I am in the process of selling My house and 2 potential buyers have questioned the valuation given and quoted zoopla being 40% less! Apparently, I can ask Zoopla to adjust their published valuation price of my home - why should I have to? They are the ones who set up this online tool - the previous valuation they had for my house used sale price, and market info. to reach a valuation and it was accurate.
Harry · 9 October 2020
Agent replied · 22 October 2024
Hi Harry, Thank you for sharing your feedback with us. We're really sorry to hear about your negative experience regarding our property estimates. We'd like to discuss this further with you and we will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotlooking for a friend
I've been looking for a friend who is soon to be evicted from his lodgings after 23 years. this is a scary time for him, but Zoopla have definitely helped to keep his mind focused, as they update me practically every day. Haven't found anything suitable yet but have come very close to it.Each day we check out anything that's new and have a good discussion on whether it would suit. Zoopla put all the fine details so it's easy to visualise what you are looking at in real times.I would definitely recommend them.Lyn E
Lyn · 2 October 2020
Agent replied · 22 October 2024
Hi Lyn,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. We have a large database of qualified agents who can help your friend, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Wishing your friend every success in his home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEasy to use and very informative
Personally I like the new homes search filter most. Overall is good. I can easily sort out what house category I would like to review. Very satisfied.
Jessica · 25 October 2021
Agent replied · 22 October 2024
Hi Jessica,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotApp is very helpful but sometimes even…
App is very helpful but sometimes even after it is sold the advertisement is still in the app.that can be removed as soon as chosen by someone
Suby · 23 October 2021
Agent replied · 22 October 2024
Hi Suby,Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNot bad but sometimes out of date
Overall the experience on the app & website isnt awful. What is awful is the fact that none of the houses I enquired about where on the market. Including one that me and my partner got excited about.Whilst it isnt necessarily zoopla fault, the level and speed of customer service from estate agents is not in any way satisfactory. So at the very least calling them about properties no longer available doesnt help my mood either. I feel like it's a great idea, but people at zoopla need to check more often about property availability.
DanR · 20 September 2020
Agent replied · 22 October 2024
Hi. Thank you so much for leaving us a review. It is great to hear that you are pleased with our app and website and we hope we continue to support you in all things property related.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. We ask the marketing agents to mark their properties as sold/let if this is the case, but unfortunately, it seems sometimes this is not always done, resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotVery few of the properties that are…
Very few of the properties that are sent to me actually fit my criteria and are deleted immediately! Most of the properties I receive are from Rightmove or direct from agents and again do not suit my requirements. Also, on the few occasions I have emailed an agent for further details with one or two exceptions they have not replied!!! If I were the seller I would be extremely disappointed, I get the impression they could not be bothered with real work, just sending pre-formed emails is enough?
Dear · 19 September 2020
Agent replied · 22 October 2024
Hi Mr Spink, Thank you so much for leaving us a three star review.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you come across any listing errors it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Also, we’re really sorry to hear the agents you tried to contact have not yet responded to your enquiries. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site:https://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotOverall excellent property search tool-…
Overall excellent property search tool- a few key adjustments would helpI have looked for flats on Zoopla. Very good search overall, however sometimes I get too many as the search covers beyond the area specified. Would be nice to be able to search by street/postcode or areas within cities.Agents could make process more efficient for all by including in all descriptions.:-size of flat in square metreslease duration service charges. These are all key information for later, much time is wasted by all parties if these not shown up front- and will have to be declared anywaySimilarly for parking- allocated, permit, etcSeveral times a plan has not been included and again this wastes time Adverts including special lease terms for those over 60, or on lifetime leases make searches difficult. At a minimum, the full price should also quoted upfront-the current process just wastes time. I now exclude any flats advertised under these terms-how many others do the same?The facilities list to check where schools. health care, services and parks are are very helpful..
A · 19 September 2020
Agent replied · 22 October 2024
Hi, Thank you for your comments and for leaving us your review. We really appreciate the time you've taken to provide us with these suggestions. Our tools and services improve and become more effective with feedback and data from users like you. Here are some help center articles showing you step by step how to complete a residential property search in just a few taps on your preferred device. To clarify, it is possible to search via street/postcode and city boroughs/areas:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, please get in touch via our Help Centre:https://support.zoopla.co.uk/Good luck with your search!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotYour basic website is ok but not as…
Your basic website is ok but not as comprehensive as Rightmove on properties for sale etc.Furthermore your estimates of values for properties are not consistent For example I own apartments in a block of 24 apartments which are all virtually identical 2 bed properties but your listed estimated values vary substantially by up to 40%. What algorithms and software programmes are you using to create such errors?Other apartments we own originally had estimated values but you now say estimates for these properties in those areas are no longer available?I have questioned this before but no satisfactory response
Richard · 17 September 2020
Agent replied · 22 October 2024
Hi Richard,Thank you for your 3 star review and for your feedback. We are sorry to hear you feel this way about our estimated house prices. Whether we display a Zoopla estimate for a property or not depends on the amount of data we have available for that home and for similar properties in the area. Our mission is to provide data on all homes in the UK, over 29 million currently and if we have sufficient information to create an estimate for a property, an estimated house price range will automatically be generated.If we currently do not display an estimate price range for your home, please come back soon to check if we’ve added an estimate. It does not mean your property is not worth anything if it does not have an estimate!We would like to assist you a little further on this and we will now DM you with more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI come from Hong Kong
I come from Hong Kong, I am very happy this apps fastly to find property information. But the problem is I don't know why Hong Kong people come here to find property always need to provide more proof to rent condition. I hear many Hong Kong people already pay more than one year rental, but over 90% landlord no response. I don't know why pay one year rental also difficult. Sometimes, I feel that so frustrate.
Steven · 10 August 2021
Agent replied · 22 October 2024
Hi Steven, Thanks so much for leaving us a 3 star review. We're happy to hear you like our app and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Unfortunately, we are unable to provide the type of advice you are seeking via our site. We have a large database of qualified agents who can help you with properties whose details can be found in the 'Find agents' section of our site: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat site to search for available…
Great site to search for available properties to rent or buy. Easy to use & straightforward. Downside is cannot search for specific types of properties like only semi-detached, detached, etc.
Saira · 14 March 2021
Agent replied · 22 October 2024
Hi Saira,Thanks for leaving us a 4 star review and we appreciate your feedback. We're really glad to hear you have had a good experience with our site and we hope Zoopla continues to be useful for you in all things property related. You can search for any property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617Please note that if there are no current listings for a given property type in your search area/criteria, then this option will not appear.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla kept me updated with new…
Zoopla kept me updated with new upcoming properties to rent constantly. It was because of Zoopla’s updates that I was able to find my flat
Glynis · 4 February 2022
Agent replied · 22 October 2024
Hi Glynis,Many thanks for your 5 star review. It is great to hear your feedback and that you found our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNo customer support number anywhere
No customer support number anywhere, no way to speak to anyone about anything. Useless- I requested some extra photos from 1 estate agent and they have emailed multiple agents saying I have a house for sale when I do not! No way to reverse or delete it. Rubbish company.
1second · 13 March 2024
Agent replied · 22 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.Sorry, we don’t currently provide phone support for our services, however, we would like to discuss this issue with you further and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotMisleading adverts
There used to be a pet allowed in the filter , but lately it does not show it all the time , so have to use the key word ,and type in pets allowed .On three occasions Zoopla has given properties that are pet friendly , but when contacting the agents to book a veiwing ,and mentioned we had a small well behaved dog , with good reference from my previous landlady , of 6 years (who had to sell our rented property due to unforseen circumstances ) the realestate agents have stated that no pets are allowed. So why is Zoopla giving misinformation ?.
Maureen · 11 August 2020
Agent replied · 22 October 2024
Hi Maureen, Thank you for your review and for your valuable feedback. We're really sorry to hear about the struggles you are experiencing when searching for properties on our site. To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.If there's anything else we can do to help you with in the meantime, be sure to visit our Help Centre:https://support.zoopla.co.uk/Best of luck with your property search!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFlat for my daughter
I was able to find a flat for my daughter in Edinburgh, Scotland UK thanks to Zoopla. Everything went very well with the letting agency.
Corrado · 16 January 2022
Agent replied · 22 October 2024
Hi Corrado,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHouse valuations are statistics only
House valuations are purely based on regional indices on what was paid for a house. If there are two identical houses next to one another, but the previous sale price of one of them was negotiated low to achieve a quick sale, then that house will always be valued lower by Zoopla, even though there is no underlying reason for a lower valuation. Zoopla estimated valuations also fail to factor in home improvements and the state of the property.
Darren · 26 October 2020
Agent replied · 22 October 2024
Hi Darren,Thank you for your review and for your valuable feedback on our Automated Valuation Model. Our aim is to provide the most accurate estimates. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any model to deliver an accurate valuation.As well as providing a property price estimate, the valuation model produces a confidence score that describes the accuracy of the price estimate. The accuracy is influenced by a range of factors, such as:> The ability to identify the exact location of the property> The quality of information available on the property> The availability of comparable properties in the area with recent sold prices> The amount of similar homes in the local areaPlease bear in mind that our estimates are not formal valuations and shouldn’t be used as such. They provide a guide to the value of a home only and should be supplemented with additional research and/or professional advice. If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you. We'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFake agent fraud money
we find a agent from zoopla, but this agent is fraud , scam our £8525 until now , they didn't pay back money to us, we email zoopla many times , not reply us! I think zoopla put fraud company on their website . scam our money, they need to help us get money back
Yadong · 18 October 2023
Agent replied · 22 October 2024
Hi,Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.All agents undertake several checks before they are accepted as a Zoopla agent.We would like to help and resolve this matter for you and so, we will DM you for more details.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI couldn’t get a property to rent from…no good
I couldn’t get a property to rent from Zoopla after many many emails and calls to the agents sadly. I won’t recommend Zoopla to my friends and family no.
Precious · 9 April 2021
Agent replied · 22 October 2024
Hi Precious, Thanks for taking the time to leave us your feedback, We're sorry to hear you have been unable to find a suitable property via out website so far. You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale, To rent, New homes, Commercial and Overseas.https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIValuable resource. 've used Zoopla for many years
I've used Zoopla for many years. I'm a BTL landlord. I find Zoopla very useful when i need to research annual rental values, in order to fairly judge the annual rent rise. Their website is easy to navigate. Also, when we need to advertise a property to find a new tenant. They are a good yardstick for the feel of the market. Only one slight criticism:Their property valuations seem to be on the optimistic side! Otherwise, overall all good.
Hilary · 10 October 2020
Agent replied · 22 October 2024
Hi Hilary, Many thanks for your kind comments and for leaving us a 5 star review. It is great to hear you find our website this useful and informative. We truly hope we'll continue to assist you with all things property related.The Zoopla price estimates are based on a large number of data points relating to property sales, value trends and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. This data is richer in England and Wales than in Scotland and Northern Ireland where it is not published. This makes our estimated ranges more accurate in the former.Here is a Help Centre article that will explain a little bit more about where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Should you require any further help from us, be sure you visit our Help Centre or get in contact us with us directly:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGood.
My English is not good . But I understand english. Zoopla is very good. I pray to God that it find a good and beautiful house for me.
Baljinder · 16 June 2021
Agent replied · 22 October 2024
Hi Baljinder, Thank you so much for leaving us a 5 star review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is just fine
My initial impression is that Zoopla is just fine. It is more detailed than the other property website I use and therefore they both compliment each other.
RM · 6 August 2021
Agent replied · 22 October 2024
Hi RM,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotMost properties have already gone by…
Most properties have already gone by the time I get a notification, also agents do not respond as quickly as they good also new law that landlords can't refuse pets without a valid reason is a total farce as they are now saying because of allergies letting agents should be fighting this to make it law that have you got a pet is not allowed to be asked its the only way forward in the rental market
Norman · 9 March 2021
Agent replied · 22 October 2024
Hi Norman, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Furthermore, if the agents you contacted haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Good luck on the search for your next home for you and your loved ones!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe agent that called me was very…polite and friendly
The agent that called me was very polite and professional on the phone and was in person very helpful and friendly thanks Margaretta from NB verney & associates
Wayne · 9 May 2021
Agent replied · 22 October 2024
Hi Wayne,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla has been a great help for me as…
Zoopla has been a great help for me as I was in a rush to move out so I recommend anyone who is looking to move . Many thanks
M · 7 February 2021
Agent replied · 22 October 2024
Hi, Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI’m going to lose my home in November &…
I’m going to lose my home in November & out of the estate agents I’ve approached only one has got back in touch and they’ve put me on a waiting list thing is I’ve got a Bond & additional fees ready plus a guarantor ready to go although there does appear to be more properties coming on the letting market the stress an pressure of estate agents not getting back in touch is almost unbearable.
Mark · 12 July 2021
Agent replied · 22 October 2024
Hi Mark, Thanks for taking the time to leave us a 3 star review.We’re really sorry to hear some of the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
