1/5
TrustpilotHighly highly don't recommend…
Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.
Trusted Agent profile
Halfway Family Estates reviews
★★★★★
802 reviews across 3 platforms
7 Queenborough Road, Halfway Houses, Minster On Sea, ME12 3BY, Swale ME12 3BY
Halfway Family Estates's Swale office at 7 Queenborough Road is rated 1.8 out of 5 across 802 reviews on three platforms, including 15 Google reviews rated 5.0. The 766 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Swale office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotIm selling my property with them
Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.
5/5
TrustpilotBirmingham Great Charles Street
What can I say I had an absolutely amazing dealings with connells in Birmingham. Dori was brilliant from start to finish and was the kindest, friendly person I’ve had the pleasure of speaking to. I could not fault a single thing about her. She is so passionate about her job and executed it with perfection. Would highly recommend her. I used the Birmingham branch based on Queensway great Charles street. She is a credit to the company 10* on everything. Thank you Dori for everything
1/5
TrustpilotAvoid 188 Queens way, Bletchley
188 Queens way, Bletchley branch manager I had really bad experience with branch manager noor pal in bletchley branch. So disrespectful and hiding everything. Manuplating people. Cuz of him I lost nice house. They told me by the weekend they will close the offers and take to vendor. But today morning Thursday 6th jan. When I called them. They said house is sold already. I was shocked as they told me they will call be before going to vendor. Now playing their own games. House is sold where vendor denied that they didn't came yet. AVOID THIS BRANCH. I wont be doing no more business with them. I would have given 0 starts. I ll be taking further action. So they won't do this to any other person,.
1/5
TrustpilotLandlords avoid
I tried to leave a review before this but lost it. In a nutshell: There is not one thing this company has done to help me as a landlord. Even to the point of giving my spare key at the office to the tenant so not having any chance of dealing with things themselves if they had to. No communication Passing the buck between branches Always a staff member either, leaving company, sick, on other phone, at lunch, it’s endless! One department said there’s only three women here in the office! What? This is not Covid! It started before that. This was before! I am at a loss to know why I do not do this myself as paying as I’m them for nothing. I’m so upset at the incompetence of these people and caused me to constantly phone and deal with travelling to and from property. A shout out to Luton Branch and Leighton Buzzard for taking my money on false pretences but being really friendly doing it. Communication with them goes back to carrier pigeon.
5/5
TrustpilotSales team were great, mortgage advisor was pushy
Sales team were greatDoug and the rest of the sales team in East Grinstead were wonderful. Cheerful, proffessional and reliable, much better than most of the other estate agents I spoke to during my house hunt.Mortgage team are incredibly pushy and don't take no for an answer when trying to make you go with their mortgage advisor. Also the only ones I encountered who make you suffer through 30-slide advertisement presentation on your first mortgage appointment, this alone was enough for me not to
1/5
Trustpilotfleas...
Moved into a rental property that was not ready on time, then moved in at a delayed date to find the property wasn't clean and the broken oven that was meant to be replaced was still in there. Within three days, we discovered the house was infested with fleas and had to leave with all our belongings still in the home. We had an agreement that the tenancy would be terminated immediately and monies returned to us and had to wait until the house had been professionally treated to be able to get any household items out. Refund kept being promised by the branch, yet was nowhere to be seen, after making a formal complaint to head office - we now finally have our funds paid back after three months from the date we moved out. Everything that could of gone wrong with this rental experience, did indeed go wrong. Staff at the branch were polite, just everything was handled in the most shambolic way ever. Wouldn't recommend from my personal experience.
5/5
TrustpilotAshford, Kent Team
Ashford, Kent.I guess with a large company your experience sometimes comes down to the branch, and I have to say that the team at Ashford were excellent throughout the whole process. Nathan gave a solid assessment of value and lined up a strong batch of buyers. It’s a good market and we had lots of offers, but he checked them all throughly and gave us the information we needed to make a wise decision on the offer to take. The bit where they really came into their own was the progression and updates that helped us get the exchange. Tracey always came back quickly and managed to move things forward each time. If for any reason she wasn’t available everyone in the branch stepped up to help. Our chain held together, and my Mum is now happily living in her new home. Truly excellent work.
1/5
TrustpilotStay away from them
I used their service for let only because their price was cheaper than other estate agents. It was a simple process. Pictures were already online and the tenants were found the next day. But the communications afterwards were poor, staff dealing with it totally locking of professionalism and responsibility! I had to keep calling their manager in another branch to ask what was happening and chase the result. On the day the tenants were supposed to go to the branch to get the keys, the shop was closed! Even it was a normal working day and no reason was informed! I will never use them again!
5/5
GoogleI was with a larger managing agent and unhappy with the impersonal and costly service. Having moved to Halfway Family Estates I found exactly what I was looking for, a really dedicated, knowledgeable team giving a very friendly, efficient and hands-on service. Highly trusted and recommended … and a big thank you to the team.
1/5
TrustpilotTerrible service
Terrible service, this company will just treat you like a number. Remember you are not important to them. 1st they sold me a flat of non standard construction they claim they didn't know that, but there iwn surveyor know that without looking at the flat!
1/5
TrustpilotPoor at communication
Poor at communication, you have to chase them for feedback on your viewing. When you do you are chasing for days for a call back.
1/5
TrustpilotTreat tenants poorly
Treat tenants poorly. Had to chase for over a month at the end of tenancy to get 3 months over paid rent refunded to me!!!
5/5
TrustpilotWonderful service
Katie in particular was really helpful and kind in the Peterborough branch. She went up and beyond in helping me with the sale of my property.
1/5
TrustpilotOfficially the WORSE surveyors!
Officially the WORSE surveyors!! Having owned multiple properties with variety of lender never had as worse experience as this. I paid £500 for survey and they deemed property unsuitable due to some foam on roof. Irony is 2 X other lenders have offered on same property without any questions & my own professional surveyor has happily signed off the property. I’m glad I made alternative arrangements in time. Stop wasting your Time! Read review and do your research. There’s way better surveyors available & if your lender uses this company run a MILE!!
1/5
TrustpilotRude and massively undervalued
Valuer was in the property for less than 5 mins, obviously wasn't local, very unfriendly and rude. The value came back way lower (45k) than the offer received from my buyer, so the sale is likely to fall through and I will loose my next property too. Property is rarely available on this road so it is a tricky one to value, but asking price is comparable to local properties of similar size and finish and property sold very quickly with multiple offers which proves it was well priced for the market. Absolutely fuming!
1/5
TrustpilotBent con men !
As others I would score zero if I could.Valuer appointed through Natwest's underwriters, Mr C Hill was at my property 5 mins,and under valued my house for 40 k. He already knew the value I had stated as he mentioned it to me, so why if the company was supposed to be "independent" did he already know the honest value??Then provided feed back to Natwest that there wasn't any comparable house sold recently. There was in the last 3 years for well over his valuation of my larger house, but not in the last 3 months during a pandemic (shock!)My new mortgage deal is now £3k more expensive over the next 5 years thanks to his incompetence. Natwest wont let you appeal the valuation, but I know for sure that if the repossessed my house they wouldn't sell it for his valuation = bent as f.... ! Back handers central! I cant beleive Natwest use such a company with these review rating unless they are going to make a healthy profit from them ....oh wait...!
1/5
TrustpilotCan I give no stars
Can I give no stars? Appalling service from start to finish. Pulled out of a purchase mainly due to this agent. Day 1 view a property. Agent strolled up the street after our arrival, had to force door open due to post and junk mail piled up. This should have been moved prior to our arrival to give a better impression. Agent gave us wrong sale price around £20,000 than actual price. Property was also marketed incorrectly in our opinion. Garage blocked of with inner wall making it a gym, agent conveniently didn’t have the key for us to see this. Due to issues with our buyer the purchase of this property was unexpectedly delayed, whilst we were keen to keep the vendor updated, these agents were not so forthcoming with information including that they had put the house back up for sale. I only found this out when calling with information. I’m quite certain at this point he attempted to get us to increase our offer to “secure” the purchase. After reassuring them of our position we were then given an incredibly unachievable deadline . This simply led us to reevaluate our position and rather than proceed proceed with the purchase ( of which I had no confidence was now secured to us) and came to the unfortunate decision to withdraw our offer and look for another property. When searching a quite limited choice for our situation I had to discount any property’s listed with connells regardless of how much I liked them. I found these agents to be very unprofessional and on rude.
1/5
TrustpilotI would not recommend this company to…
I would not recommend this company to anyone. They took my deposit after assuring me I would get the apartment, fully knowing my situation. Once they had my money, the communication became almost impossible you can’t reach them after 12pm, and they completely stopped responding to messages and calls.
1/5
TrustpilotBeware when buying home insurance through connels
Beware when buying home insurance through their mortgage brokers.I took out a mortgage through a connels mortgage broker and was offered home insurance at the same time. I informed their agent that I required additional cover for an expensive mountian bike and asked for this to be added to the policy.When trying to make a claim for the loss of this bike I wa sinformed by ageas that the bike had not been declared as a specific item to them by connells and I would only be able to claim up to the maximum value of £1000. The bike was worth £2500 so I have been paying additioinal fees for my home insurance for additional cover that when needed hasn't paid out in full.When I made a complaint to connels the person dealing with it didn't uphold my complaint or offer any resolution. Avoid and organise your own insurance!
1/5
TrustpilotThis is the worst company I have ever…
This is the worst company I have ever had to deal with. The incompetence is shocking. The lack of knowledge and and disinterest from the staff to try and resolve the smallest issue is crazy. They end up costing you money and then start harrassing you for arrears rental on the 6th of the month whe your rent is only due on the 11th. Unfortunately I have to deal with them for another 11 months and then hopefully never again.
5/5
TrustpilotHad Simon from connells
Had Simon from connells, contacted us before hand to ask if we had any concerns about the property. Then after the survey contacted us to explain what he had found and explained what we would need to do. Survey was excellent and helped us clarify certain parts of the report. Would recommend that having a survey by people like simon was the best money we have ever spent . Thanks again
1/5
TrustpilotAnother gazumping incident
Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer.
1/5
TrustpilotTotally corrupted being a key worker
Totally corrupted branch- Midlands branch- being a key worker , applied for accommodation two years ago , yet was totally ignored. Someone called Becky does not answer phone calls , leave voice mails and she never comes back , she comes back after 6 months after all the accommodation is gone and she received whatever benefit to dictate to you what she wants you to live in ,,,,! as s she is my partner to do so , raised a complaint about that suspicous activity , her manager Annabell did not do any , dont get involved unless you ready to give some gifts
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Halfway Family Estates
How many reviews does Halfway Family Estates have?
Halfway Family Estates's Swale office has 802 reviews across three platforms: 15 on Google, 21 on Yell, 766 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Halfway Family Estates's rating?
Halfway Family Estates is rated 1.8 out of 5 across all 802 reviews, and 5.0 out of 5 on Google from 15 reviews, checked 9 October 2026.
Where is Halfway Family Estates's Swale office?
Halfway Family Estates, 7 Queenborough Road, Halfway Houses, Minster On Sea, ME12 3BY, Swale ME12 3BY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.