Trusted Agent profile · Swale

Bairstow Eves Sittingbourne reviews in Swale

3.3

★★★★★

816 reviews across 2 platforms

93 High Street, Sittingbourne, ME10 4AJ, Swale, ME10 4AJ

Bairstow Eves's office in Swale, at 93 High Street, is rated 3.3 out of 5 across 816 reviews on two platforms, including 199 Google reviews rated 4.8.

Google logo

4.8 / 5

199

Reviews on Google

This office

Trustpilot logo

617

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Swale office, from every platform, shown as written. First names only.

5/5

Google

With an extremely professional and friendly service from Kelly at the Sittingbourne branch nothing was too much trouble. She made me feel like an individual remembering my exacting requirements for a property made a huge difference. I will be recommending to others.

Ashley · 24 October 2019

Agent replied · 22 October 2024

Hi Ashley, thank you for your wonderful 5* review of your experience with Kelly at Bairstow Eves. I'm delighted she was attentive and professional and that you would recommend the branch to others. Best wishes, Tracey.

5/5

Trustpilot

A massive thank you to Laura

A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body

Dave · 17 December 2020

1/5

Trustpilot

The worst letting experience ever

The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.

Anna · 12 December 2019

5/5

Trustpilot

Sittingbourne Branch Tony Gilbert, Tracy Scott

My properties are on rent with Bairstoweves Sittingbourne branch. Tony and Tracy are my first point of contact for the past 4 years. They provide excellent service. They are easily contactable and a pleasure to speak with. Both of them have gone an extra mile in finding tenants for my properties even within a short time. The politeness and understanding of customer relationship is their best quality.Dr Neelam Sood

Neelam · 13 February 2021

5/5

Trustpilot

Elaine and Adam are amazing from…

Elaine and Adam are amazing from Wanstead branch. They are super organised and get things on time always find us good tenants. Thank you. M&J

Jaime · 19 November 2024

5/5

Trustpilot

I would highly recommend Bairstow …

I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!

Munick · 27 April 2021

1/5

Trustpilot

I am really disappointed

I am really disappointed. All started well at the begging of the contract but when their is a problem they take so much time to fixe it. Our wash machine went down. We waited 4 month before the agency sent us a technician to replace it. Moreover at the end of the contract we wait 3 month before to have our deposit back. Bad experience. I don’t recommend it.

Sab · 22 January 2021

4/5

Trustpilot

My review is based on buying from Bairstoweves not selling/renting

I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.

John · 6 September 2018

5/5

Google

Very friendly staff and professional.I would definitely recommend anyone looking for a property to them !

Lynn · 15 March 2025

1/5

Trustpilot

DO NOT UTILISE THIS COMPANY

Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.

Stacey · 27 February 2021

4/5

Trustpilot

Excellent service

Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.

Ashley · 27 February 2020

1/5

Trustpilot

Terrible Company and Worst Service..I…

Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.

Rajeesh · 11 September 2023

1/5

Trustpilot

Treat customers like dirts!!

DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!

TL · 16 March 2021

5/5

Trustpilot

I sold my leasehold with Bairstow eves…

I sold my leasehold with Bairstow eves Sittingbourne. The service I received was outstanding. Kelly and Amelia who delt with my sale were very professional courteous and polite. I would recommend that you let Bairstow eves sell your property.

Darrell · 13 February 2024

1/5

Trustpilot

How do you give zero star

How do you give zero star? Trying to get my deposit back, Olga, Elizabeth and the rest of the team have been tossing me around. I moved out 2 months ago, my former landlord checked the apartment and was happy for most of my deposit to be refunded but these guys are telling me my deposit refund is now "uploaded for a review" Stay away from them, they are rogues!!

Sho · 4 January 2020

1/5

Trustpilot

Absolutely shocking

Absolutely shocking. DO NOT USE. We tried to buy a house and the offer was accepted until they said we MUST use their solicitors.. what a sham. Con men of the highest order

Heath · 25 April 2024

1/5

Trustpilot

Bairstow Eves, Billericay

After renting with Bairstow Eves, Billericay for 5 years. What an awful experience. The attitude from the staff to the wait time of repairs (months) was ludicrous. Even to this date trying to our FULL deposit back took over 2 weeks! Why? I am so glad we don’t have to deal with this company anymore! Good bye & farewell.

Lee · 16 February 2022

1/5

Trustpilot

Poor service Sutton Branch

Poor service all around. Estate agents sold services and then once that was done never bothered to really keep me updated. I had to ring them with updates and then when making an official complaint, that was just ridiculous as well.They have given conflicting/false information and haven’t been helpful towards myself and partner. Wouldn’t use to buy, sell or rent a house with these!

James · 26 March 2021

5/5

Trustpilot

Best Property Agents - Highly Recommended

I am very happy with the help and quality of service I received from the whole team namely, Charley, Nicola, Karl, Carly. Specially Charley who chased all the parties involved for me on a regular basis to ensure my purchase happens within my expected timeframe and before expiry of my mortgage.

Anam · 16 January 2023

5/5

Google

Helpful, responsive and professional service, especially from Tracy Scott!

Tracy · 23 October 2023

Agent replied · 22 October 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

The agents here are completely…

The agents here are completely irresponsible. They don't follow up and treat people badly. I am a buyer when dealing with them. They lost our information sent to them, don't care about data privacy, and are very rude when we ask for a confirmation whether they have finally received our details. I will never let them sell any of my own properties

Hayden · 23 June 2021

5/5

Google

A friendly and professional team who made the entire selling process so easy. Always somebody on hand to deal with a query. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Gemma · 23 October 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Trustpilot

Bairstow Eves letting agency such an amazing team !

Bairstow Eves letting agency such a great asset to Wanstead community , a very helpful team full of consideration and attention to detail. I would like to mention Elaine who went far and beyond to accommodate us and made the impossible to meet our needs, she truly is a star , a kind and understanding lady. A very big thank you to all of Bairstow Eves !

Silvia · 20 January 2020

5/5

Trustpilot

Would recommend

Alicia from Bairstowe Eves has been a fantastic help in finding a place that was the right fit for me and my friend. She made the process quick, easy and was very informative and responsive. I cannot recommend her and Bairstowe Eves enough!

Margaret · 4 August 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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