Trusted Agent profile · Swadlincote
★★★★★
1,666 reviews across 2 platforms
Cadley Village, Moonstone Way, Swadlincote, DE11 0BB
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Swadlincote, at Cadley Village, is rated 3.7 out of 5 across 1,666 reviews on two platforms, including 38 Google reviews rated 3.6.
Every review we hold for the Swadlincote office, from every platform, shown as written. First names only.
5/5
TrustpilotJacqueline @ Jackton green was…
Jacqueline @ Jackton green was absolutely fantastic today. She answered all our questions explained the whole process to us and was really friendly and personable. She was very knowledgable of the area and explained a lot about the building works and plans for the site.
5/5
TrustpilotAndy Jones
This is a review for Andy Jones who visited our home yesterday to resolve 2 issues. Andy did an excellent job. He has a very friendly personality and a credit to Avant. Thanks again Andy
1/5
TrustpilotTerrible company
Poor build quality. Terrible customer service. Tell you they’ll turn up on X date to resolve an issue and don’t show. Tell you a pack of lies when you’re looking to buy. Don’t manage the estate when they’re contractually obliged to (grass cutting, repairs etc). Absolute shambles of a company. Avoid at all cost
1/5
TrustpilotThe best way to deal with Avant
The best way to deal with Avant, is too assume everything is a lie. 7 years to surface a road, constant fight over ground maintenance. Endless lists of snagging, with a standard ‘home owner’s responsibility’ even when under guarantee. 7 years on, still uncovering dodgy wiring, repairing leak, bodged gutter… the list is endless!
1/5
TrustpilotWynyard is a mess
Live near their estate in Wynyard and the public areas are a mess. The poor residents have been forced to maintain the area so their children can play. Been told it’s their responsibility as the site has not been adopted yet. Very sad as the estate could have been a great place to live.
5/5
TrustpilotExceptional 👍👍👍
Avant have been exceptional through out our journey.Especially AndyJoe and Dean.Nothing was any trouble.Over the moon with our beautiful new home 🏡 A massive thankyou to everyone 👍 Definitely recommend if your looking for a new build home 🏡 🌟🌟🌟🌟🌟
Thank you for your kind words HayleyIts lovely to hear that our team delivered you a beautiful new home that you are delighted with.Thank you also for your recommendation - that really does mean the world to us!Best wishes for you and yours in your new home.Avant Homes
5/5
TrustpilotSite Team at the Lowry Development Seaburn
This is relevant to the Lowry Development in Seaburn currently an on going development My only comment I would like to voice on my experience with Avant (sometimes less is more ) so far from reserving the plot on September 2021 till moving in at the end of May 2022 is the assistant site manager Keith Croudace and site team are excellent.
1/5
TrustpilotGreat at the start until the money is…
Great at the start until the money is handed over. unfortunately, the aftercare is appalling. been through the 3 stage complaints process and still no further along. It's been over 2 years since we lived here and the snag list has been over 40 issues. still waiting for a new front door since last year (due to leaking when it rains)
5/5
TrustpilotThe sales advisor Olivia was friendly…
The sales advisor Olivia was friendly and very informative/knowledgeable.
1/5
TrustpilotDisappointing
From the piont of purchase then delays to the build followed by months and months of snagging due to carelessness and what can only be described as shoddy workmanship... The whole Avant experience has been woefully underwhelming. If any of my friends or colleagues asked me about Avant I would recommend they try another house builder to spend their hard earned money with.
5/5
TrustpilotEmily was very efficient
Emily was very efficient, friendly, patient and extremely helpful.She made the process very simple and no stress Highly recommend !!!
5/5
TrustpilotEasy to Deal With
The process of purchasing a home through Avant at Danetre Place could not have been easier. Plenty of communication throughout the build including photos, and Natalie J in the sales office always keeps on top of any and all requests. Highly recommended!
Thank you for taking the time to leave a review Ben. Its brilliant to hear you have enjoyed your experience with us and that you have received great customer service. Wishing you all the best in your new home.Best Regards,Avant Homes
5/5
TrustpilotJust had Laura come and finish the last…
Just had Laura come and finish the last of our jobs, she's professional and reliable and her work is outstanding. She's great for advice. As someone who is a non DIYer who has to call her dad down from Scotland I appreciate her knowledge, So thanks! She's a real assist to your team!
1/5
TrustpilotI am overseas buyer
I am overseas buyer, I had bought a 3bedrooms , I reserved the house on May, and I arrived UK on Aug , I had make appointment to visit show room twice , first nobody reply, second change the date and when we arrived the site nobody here. call many times and said ring back me ASAP, nobody reply me. I will never recommend Avant Home as well
5/5
TrustpilotAndy Jones (Avant Homes)
After some re-tiling in our two bathrooms Andy Jones came to reapply silicon as required. Came on time and was informative and helpful and noticed the front door needed adjustment, which he did. Great service from Andy. Many thanks.
1/5
TrustpilotBIG FAT ZERO AVANT HOMES HORRIFIC COMPANY to buy a house with.
HORRIFIC COMPANY to buy a house with.Terrible Customer Service They Do Not Answer Emails Or Calls For 2 Years Straight.Then Your Time Is Up Out Of Contract They Said To Me I Had 2 Years To Get Things Snagged.Absolute Joke.Good Luck Buying Property With Avant Homes Because Your Going Enter Yourself Into a Fit Of Stress.
4/5
TrustpilotEverybody was helpful
Everybody was helpful and the house was built well and on time.
5/5
TrustpilotExcellent customer care from Jessica at…
Excellent customer care from Jessica at Bradley Point. I visited with my friend and was shown round the show home and the plots on site. It was great that the sales lady took time to show us round the site. Great experience, thank you.
5/5
TrustpilotShow home visit
Spoke with Abi today on our visit to the new show home at Eden Fields.
5/5
TrustpilotMoved into our new Avant home at the…
Moved into our new Avant home Vanburgh Gate Chester le Street at the end of October and have found the whole process to be excellent thanks to firstly Julie from Sales and then the site manager Jason followed by Michelle for our after sales service.
3/5
TrustpilotRubbish company
Rubbish customer service. Having to redo garden as is solid clay soil and so many old bricks and rocks it's like a moonscape. Luckily bought house prior to take over
Hello JohnThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotJulie has good communication skills
Julie possesses very good communication skills. In my viewing this afternoon, she explained everything clearly in a step-by-step manner. She answered my queries in a straightforward manner; she even brought me to see the surrounding areas in explaining why I need not worry about flooding.
1/5
TrustpilotIs there anyone out there.
Have been trying for nearly 3 weeks to speak to someone about a plot at Barton Point. Tried online booking of appointment, no response. Tried calling. No answer. Left messages, no call back. Messaged on Facebook. No response. Popped over to the site at the weekend and the office was closed. Is this an example of Avant customer service? 🤔
1/5
Trustpilot320k for a home with a leaky roof.
320k for a home with a leaky roof.Avoid at all costs. Nothing but issues. Their staff changes from day to day. So you’re always dealing with someone new.I’ll never buy anything from avant again and would encourage other to avoid too.
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