Trusted Agent profile · Swadlincote
★★★★★
1,667 reviews across 2 platforms
Cadley Village, Moonstone Way, Swadlincote, DE11 0BB
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Swadlincote, at Cadley Village, is rated 3.7 out of 5 across 1,667 reviews on two platforms, including 38 Google reviews rated 3.6.
Every review we hold for the Swadlincote office, from every platform, shown as written. First names only.
1/5
TrustpilotAvant- promise you everything until the…
Avant- promise you everything until the minute you So many defects on our home and they take zero responsibility for.The garden is a swamp and they come out to inspect, and blame our garden furniture complete jokeThe green space around our homes has been left to over grow and become a jungle.Please do not buy from them
5/5
TrustpilotAngela Young at Avant homes has always…
Angela Young at Avant homes has always been so accommodating with our questions. Anytime we pop round to the sales office she makes time for us and is always happy to help. Her experience and knowledge has been so helpful throughput the entire process.
1/5
TrustpilotNon existent customer service
Rang on two consecutive days for information about Carlton-in-Lindrick development, was told someone would get back to me - still waiting!! Extremely poor customer service, I am a prospective purchaser and as such, getting in touch with me should be a priority. I suspect, reading other reviews, this is how this developer treats people. Needless to say, I will take my money elsewhere. I would advise others to do the same.
5/5
Trustpilotprocedure
Chloe is helpful and she can answer all my questions clearly.
5/5
TrustpilotExcellent Service! You never go wrong with an Avant Home!
You can never go wrong with an Avant Home! I am new to Huddersfield and a first time buyer.From the showrooms to the demonstration of the property, their service is excellent! I can't thank them enough. Always kept me in the know about the progress of the build; Very accommodating, easily accessible to answer questions. You truly will get the New Home experience!Wish I had enough money to buy all their houses! Lol.Excellent!
5/5
TrustpilotTechnician Mark
We’ve had a few issues with our property and usually it Technician Mark that’s attending. He’s been very informative, thorough and a very clean worker and got jobs done in a timely manner
5/5
TrustpilotThis is so nice and lovely experience…
This is so nice and lovely experience and truly Lesley has played the major roles in making this easy and not complicated.She never fails to make us feel special and she never get annoyed of showing us options so many times and she answers all our questions and queries.
5/5
TrustpilotLouise ( Cotchett Park) is fantastic
Louise ( Cotchett Park) is fantastic! She was supportive and excellent. It was a pleasure having her guide us through what could have been a very stressful process. A big thank you to her and her fantastic team.
5/5
TrustpilotJulia and Gavin at Wilbur chase…
Julia and Gavin at Wilbur chase Ruddington are tremendous. They cannot do enough for you when looking to purchase a house on the development. They explained every to us very clearly. They are both an asset to Avant homes.
5/5
TrustpilotBetter experience second time round
Our first experience of buying a new build was a bit of a disaster though in the end we were happy enough with the house. Nothing daunted, we opted for another new build and the experience with Avant has been far more positive, even thouugh we were delayed by Covid. After three months we still have a few snagging issues to be sorted but on the whole are very pleased with our new home.
1/5
TrustpilotShocking aftercare
After 6 months we still haven't got a washer door (we paid £800 extra of integrated washer) or undercounter lights which we also paid extra for. Our velux windows were installed incorrectly, and not been addressed, there are many more snags also, we email weekly, put in formal complaint but not had a response in 2 months
5/5
Trustpilot5 stars
We have been delighted with the quality of the build. We had a small snagging list the the onsite team went above and beyond attending to them and the customer service team have always responded very timely and have always been very helpful.
Thank you for taking the time to leave a review Andy - that is much appreciated.It is great to hear that you are delighted with your new home - that is always out aim!Also very pleasing to hear that our site and Customer Service team have also met your expectations.We wish you many years of happiness in your new home.Kind RegardsAvant Homes
5/5
TrustpilotSarah’s Superb Service
Fantastic meeting Sarah to discuss the development timescales. She clearly explained the process and answered all my queries. She also advised where to view show homes at other nearby sites that match the house style I’m after.
5/5
TrustpilotGreat experience with Abi at Odette's…
Great experience with Abi at Odette's Point in Keighley - very professional and knowledgeable a definite asset to Avant Homes. We were taken through the process of selecting a plot and making a reservation without any pushy sales banter - a joy to deal with.
5/5
TrustpilotAvant - Customer Service Experience
It has been a great experience buying home from Avant. The process was straightforward, transparent and simple. Fantastic customer service after buying home, very cooperative and supportive, immediate attention on the snag lists and quick action. I have been in contact with Chris Locke and he is very responsive, accommodative, and approachable.
5/5
TrustpilotFirst time for myself & husband to…
First time for myself & husband to visit your barnsley ( birdwell site) the lady we spoke to was very professional & polite we both felt she knew what she was talking about came away wanting to make plans 😀
5/5
TrustpilotPersonal review
Laura who does most of the snag job follow ups is an asset to the company . Laura turned up to every appointment on time when she was due to do a job. She was always polite and her work is excellent. Laura always cleared up afterwards and left everything clean and tidy. Middlebeck resident.
1/5
TrustpilotAlmost 2 Yesrs on and still have…
Almost 2 Yesrs on and still have unresolved issues. Poor workmanship, terrible after sales being passed from pillar to post, dealing contractors ourselves, no shows,more poor workmanship and what seems like a complete lack of interest in customer satisfaction. This company is all about the flash and the sales then drops you from a great height.
5/5
TrustpilotAvant Homes: Purbeck Village
Currently going through the process of buying my first Avant home. Even during these hard times the service has been amazing from Hollie, cannot wait to move into my new home! So much better than my experience with Barratt three years ago :-)
Thank you for your generous review CharlieHollie will be delighted to hear how happy you are with the service she has provided so far :-)We will continue to work hard throughout your journey to ensure this is always the caseKind regardsAvant Homes
1/5
Trustpilot435 days later!!!!!
435 days later!!!!!Just in case you’ve missed my previous reviews, I thought I’d post an update.I’ve lived in my house 435 days, and I still have day 1 snags!!! Not small snags either! Avoid Avant Homes! Just read these reviews! You’ll note the good reviews are those of great sales teams and nice friendly sales staff… this is true, almost unanimously. The horrors begin when you move in! Avoid!
5/5
TrustpilotVicki phelps from Summerville…
Vicki phelps from Summerville development was really helpful and explained everything thoroughly to us. Although we haven’t reserved yet we know if we need anything in the future she will be there
1/5
TrustpilotLove the house and layout BUT it’s been…
Love the house and layout BUT it’s been built terribly bad. The windows are shocking the house is freezing and there’s a system in what they don’t know how it operates leaving us with no extraction in any bathrooms or kitchen since last February. The wall will end up going mouldy. Terrible builder who do not care about customers.
5/5
TrustpilotGreat experience throughout
Great experience throughout, love the house, all the team have been fantastic from beginning to end, particularly Clare and Curtis - thank you all
1/5
TrustpilotRoads unfinished
Although the sales and small snagging experience was generally positive, the roads on my estate (barley gate) are unfinished still after years. Multiple owners have complained to Avant ref this yet still no timescale
Hello AndrewThank you very much for getting in touch. We are committed to hearing from our customers and taking their feedback seriously.It is my understanding that the reason the roads and remaining footpaths at Barley Gate are not completed is due to some issues with the sewers. However these issues have been noted and have been passed on to the relevant people to take further steps. Apologies if this has not been communicated to you and other residents. I have forwarded your comments to the regional team and the customer care team for the Barley Gate development, and the relevant people should contact you with further updates.Other than this issue, we hope that you are enjoying your Avant Home. Kind regardsAvant Homes
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