Avant Homes Midlands reviews

★★★★★ 1/5

Trustpilot

Avant homes - horrendous customer services.

So… we reserved a plot in market harborough back in March 21 and was advised that completion would be within a 3 month window of October,November, December. All was well at this point. Our first encounter happened in August when they were practically forcing us to exchange even when their paperwork’s were not in order. Our solicitor felt as if they were trying to bully her into accepting the terms which were not in our interest. Eventually after holding our ground and insisting on guarantees on paper, we exchanged. At this point (1st week of August) we were advise that the roof would be on and will be water tight within 2-3 weeks. After hearing this we proceeded to exchange. Probably the worst decision Ive made. We’ve been trying to get updates ever since. Everything they have told us or appears to be rubbish. The roof eventually came on just before Christmas but still was not water tight. Ive had to extend my mortgage offer on 3 occasions. We were told that the property would be ready in January then February. Then March. At this point I thought surely it must be done so here I am contacting my solicitor advising that we should complete by end of March. Only to get a response from Avant that the house is not ready and will now be April. Lie after lie you just can’t get an honest answer from this company. It’s the worst customer experience I’ve ever had!!It would not surprise me if they extend till may or even June!! Let’s see what happens!!

Hitesh · 5 April 2022

★★★★★ 5/5

Trustpilot

Woodyard Park Nottingham

I am very pleased with the quality of my new home from Avant - Woodyard Park development. Carla was very friendly and informative throughout the process from reservation to completion and the site team were also great. When I moved in to my new home there were a few snagging issues but they were sorted quickly and they also changed my turf without hassle which was damaged due to being water logged. Overall, I am very pleased with my new home and can highly recommend Avant Homes.

Yousar · 26 March 2022

★★★★★ 1/5

Trustpilot

Don't buy it new, let someone else fix avants failings.

The house isn't that bad but they use sub contractors for everything. This wouldn't be an issue if avant customer service team were half decent people but they are not. I purchased a house from them in 2019, I'm now out of the 2 year warranty period but still have issues they refuse to deal with. All issues have been reported to avant within the 2 year period but they have failed to attend appointments they booked on multiple occasions. When they finally turned up to inspect defective glass from ford windows (I've lost count of how many times the glass in my bi fold doors has been replaced, it's over 5 and the most recent is the worst one yet) avant technician said there was a clear defect in the glass then after hearing nothing from avant I chased the issue up and spoke to Courtney, she was the one who tasked the technician to inspect the glass. She then told me that avant technicians were not qualified to say if the glass was defective or not. It took over 5 months for their technician to come and then they tell me his opinion is worthless.The road into the estate still has sharp exposed grates which I reported in December 2021 when it damaged our tyre at a cost of £210 (many people on babington quarter have suffered up to £1000 of vehicle damage) customer services said they would "raise it with the site team" but the sharp grate is still there. Avant are useless, whatever you do don't buy a new house from them.3 years down the line when the unfortunate person that got it new has rectified the issues avant left them with has sorted everything out it will be a nice house

John · 26 March 2022

★★★★★ 1/5

Trustpilot

Very poor customer service and communication, sites left incomplete

Before completing this review, I emailed the support email address (which Avant have quoted in response to many reviews below mine) regarding Barley Gate on 14th March (10 days ago) and have received no response.A copy of the email I sent is outlined at the bottom of this review.The issues with this company are as follows:- Once the houses on a site are complete, support is nowhere to be seen- We were told that the road and paths could be finished but there has been no indication at to when this will happen. We were told this would happen over a year ago.- Avant are currently making swift progress on their new site (Vanburgh Gate) which is adjacent to ours and there is no sign of work being done to finish ours. Residents have even moved into their homes on that estate!- The maintenance of the road is non-existent, paths aren't safe to walk on, speed bumps are damaged and pot holes aren't fixed. Our end of the estate has not seen a road sweeper since we moved in.- Avant have attached advertising boards to the fence/nearby area on Barley Gate to promote their new houses on Vanburgh Gate. This is a bit of an insult as they haven't finished the job!My main concern is that once Avant have sold their plots on an estate, they have made their money and want to move on. We were impressed with their sales pitch about high quality homes and customer service initially but now this is not the case.This is the email I sent to Avant on 14th March:Good morning,I expect that a number of residents may have been in touch regarding the unfinished roads on this estate. I have been at my property for 18 months and am disappointed to see that the road surfacing is still incomplete despite the building work being completed a long time ago. There are residents that have been living here a lot longer and I'm sure they are frustrated too.I distinctly remember being told by the site manager that January 2021 was the target date for this work. My wife contacted the local support team and the response was along the lines of: there is no target date for completion because there needs to be work done on the drains. My wife then asked when the drainage work would be fixed and the response was that there was no confirmed date.This is particularly disappointing, considering that there is a very busy Avant building site (Vanburgh Gate) with a lot of productivity and houses going up quickly right next to our estate. A big sign has also appeared on the fence outside our house advertising the properties on that estate. I hope you can understand how this is frustrating for residents on the Barley Gate estate.I am hoping that you can offer some answers to the following questions:When will the remedial work be completed on the Barley Gate estate?When will the road surfacing be completed on the Barley Gate estate?When will the paths be completed? I don't feel they are particularly safe for childrenCan you explain why building work on Vanburgh Gate is being prioritised when Barley Gate is incomplete?Why does the road surface cleaner miss out the road leading to Lamorbey Walk when it goes round the estate?Kind regards,

Tom · 24 March 2022

★★★★★ 5/5

Trustpilot

We’ve seen Lewis at Greenlock and…

We’ve seen Lewis at Greenlock and Strawberryfields. I do believe I drive him insane but every time I’ve emailed or spoken to him face to face he’s always been welcoming and answered all my queries and I’ve had a lot of those Thanks Lewis

Rachel · 21 October 2024

★★★★★ 1/5

Trustpilot

POTENTIAL HOMEBUYERS:: APPROACH WITH CAUTION!

On buying my first home, I was cautious and AVANT had glowing reviews and a very attractive incentive package. Therefore I proceeded and was initially met with a massive headache as this particular spec of houses was undervalued causing issues with my mortgage. This got resolved rather quickly and everything proceeded like a dream to the point of getting the keys and identifying the first few snags. It quickly became apparent the site manager was paying lip service to customer complaints and had to be constantly contacted in relation to taking any action on his promises. Some of the easier snags to repair were done after repetitive request. However 12 months on, after been passed on to the customer liaison officer and reassured she would take my frustrations seriously and do everything she can to resolve the issues. 12months on from moving in to the property I am far from reassured. I am irritated and disappointed in the sheer lack of customer care Avant offer. It is quite evident once the house is purchased they are no longer interested in customer satisfaction. I am a shift worker who has been extremely flexible in providing my availability to contractors for them to arrive late or not at all. There has been occasions where simple repairs such as a bathroom tile have been carried out a number of times, non to a satisfactory level and most making a worse job of it than the original issue. I have been told it will look “fine when we seal OVER it”. I used the largest sums of my incentive package to have turf and fencing at the rear of the property. Only for the grass to be dead in places on handover and yet again Avant refuse to accept any form of responsibility and in response to complaint was told “the lawn had potential to be improved with maintenance”. I have never purchased a product which on arrival already requires maintenance to improve it. Fast forward 12 months of repetitive complaint and the garden is now an unusable mud pit! A Fencing contractor arrived after 12 months, to knock on the door and attempt to leave immediately before I could even answer the door. I have had excuse after excuse from Avant and their sourced contractors. Another upgrade was a ‘Solid Minerva’ worktop at the cost of £2964, which has required two qualified surgeons to attend who can not repair the scratches which were identified yet again on the property handover. The solution provided is to have the worktop sanded down, again weakening the overpriced product further and cannot guarantee it will not scratch. Therefore deemed not fit for purpose as a kitchen work surface. Completely mis-sold the product in the beginning! I have been extremely patient to this point but I am now beyond agitated by the lack of professionalism displayed by employees of Avant homes. This is just a small fraction of the issues I have had since moving into my new home. If you are looking to purchase a new build, I would carefully consider and conduct research on who you choose! AVOID AVANT!

Shannon · 21 March 2022

★★★★★ 1/5

Trustpilot

Appauling..

Appauling..(Chacefield View Plot 505)I contacted them in 2020 about a door fault. There were between 3 and 5 visits to recifiy the issue. The same fault still rermains. They are refusing to fix the issue as 2 years has passed since the property was sold even though ist still the same issue. Unhelpful, shonky cowboys. Don't buy from them. I have escalated to NHBC. From a neighbour"Hi AlistairI agree that NHBC is the way forward and I hope you get it sorted out. They were very helpful when we made a claim.Avant have never been interested in customer care and finding solutions and it has been worse since Jeff Fairburn of Persimmon bought them out. He has reduced the spec and choices available greatly in their new developments and every penny is a prisoner. The more claims against Avant which have to be settled by NHBC the better really as Avant will find it more difficult to be accepted under the scheme in future."here hereUPDATE: After posting the information requested by Avant at the start of my review, no one has made any contact with me. NHBC have contacted them as a form of mediation, but they still haven't responded!

Alistair · 18 March 2022

★★★★★ 1/5

Trustpilot

Do not buy or trust these these…

Do not buy or trust these these cowboys. The sales team mis-sell from day one and provide incorrect information throughout the process. When you move in you are rushed in. The doors are damaged/wont open, the premium grass (that cost extra) is not fit for purpose and is laid on clay so is already dying. Was told when we first moved we had 2 years to raise issues and they would look to fix. 8 weeks in we are getting told that they wont fix the issues raise. Finish is poor and already needs decorating, cracks right across the roof...i could honestly go on. This is my first home and it's turning into a nightmare.**Edit**Thank you Avant for your response. I’ve raised these issues but you have an answer for everything and when you do fix the issues it’s a botch job. Just a joke. It’s going to cost me a great deal to fix the issues including redoing the full back garden. We are on the Huddersfield development and we are not the only one with issues. Just spoken to a couple looking to buy on the development and told them not to bother, showed them mine and they were stunned to see the poor quality.

Christopher · 15 March 2022

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS COMPANY ! They left us high and wet !!! £8000 to replace bi folding doors that lasted 2 years ! Heating system only lasted 2.5 year also! Windows need replacing after 3 years ! The house blows drafts everywhere, heat loss is massive ! The extension leaked pouring water through ceilings ! SORRY OUT OF GUARANTEE Lawns were laid over clay and rubble, which died ! With swamp affect ! We were left nearly 1year with mud and 6ft weeds growing ! All floors creaked badly when walking on them !Their answer was put up with it for 1 whole year before we are willing to try repair it ! 1 year after repaired, it all started creaking again !The house was built 2 blocks to low, so land ramps down to the house !Looks horrendous! Damp courses are questionable! Paths and flags are all laid dry, under base washes away and everything starts teetering and sinking ! On return from work,We had a house full of gas! (gas fitter turned up 3 days later,apologised stating “ Avant make us cut corners “!)Water and heat stop working ! Walls and ceiling are not plumb ! Joints all show through, sagging ! Banisters rattle ! Posts twisted & chipped ! Hollow floor tiles, that later cracked ! With a gas pipe exposed underneath 1 of them ! Air vents siliconed closed ECT ECT ECT We gave this company a list of major faults and they dragged their heels ! The minor snagging list was huge ! Possibly 230 on the list, which we rectified as they let us down so badly ! We bought into Avants dream, perfect show homes and gardens ! The company took our money (cash waiting)Then showed no real commitment to rectify problems. They made excuses for every single thing, no apologies,no compensation, no acceptance ! Avant have standard answers for most things, so be very aware. We were were ill with stress,yet they sent an ex painter and decorator (they called a boss) to make us feel stupid ! And we’re left to live in freezing breezing, leaking,creaking house ! I haven’t mentioned the financial stunt they pulled ! It has cost us 10’s of thousands because of this and their greed. Even when our family were put in danger !!!THIS COMPANY WAS COLD TO DOING ANY WRONG DOING ! BEWARE !

John · 15 March 2022

★★★★★ 1/5

Trustpilot

Barley gate quater Nice house let down by unfinished roads and poor paths

Have lived in barley gate quater for 2.5 years with unfinished roads. Every time you drive in to the estate you are avoiding deep manhole covers, 3” drops on lead in to drives and tempuary plastic speed humps with bits missing. They said they had to wait until all property’s we finished so heavy veicals would not damage the roads. There has been no heavy traffic for 6 months. Get sick of my friends visiting me and complaining about them. Some of the paths are unfinished as well.The path above the estate which leads to there new estate, has been closed for about 6 months, which mean you need to cross the road and back again to get to it.

Anthony · 8 March 2022

★★★★★ 5/5

Trustpilot

100% recommend

We searched different development sites for our perfect home and just couldn’t find anywhere we both fell in love with until we viewed Avante homes. i’ve got to say for quality Avante sit above the rest, their properties are all so spacious! We bought a 4 bed house in Cadley Village in 2020. The service we got from Michael and team from start to finish was fantastic. When we moved in there were teething issues (as all new homes), however all were rectified quickly. I would 100% recommend buying a home from Avante,

Jill · 6 March 2022

★★★★★ 5/5

Trustpilot

Our Avant Home - Cygnet Park

Our house is part of the Cygnet Park development based in Killingworth. We reserved our home (Ripon) back in February this year and we moved in at the end of June. It was a very quick process for us buying our first house and moving in within the space of 4-5 months but Lesley was always on hand to help with any questions or queries and provided us with lots of updates as things progressed. This meant a lot to me as although the process of buying your first home is exciting it is also a very anxious and emotional time. I really loved that we were able to select our kitchen cupboards, worktops and tiles throughout the home as this allowed us to put our own personal touch on the new build. As it's brand new you're unable to paint the walls for a while so being able to have some input on the colours/design is great. Once we were in, we did identify some snagging issues. However the customer care team and site manager Keith were able to sort out all of our snagging issues quickly and efficiently. We have now been living in our home for just over 2 months and we can't find any fault with it. It is one of the best decisions we have made and we can't wait to decorate it once it has settled. All communications with the team have been friendly and resolved in a timely manner. They're still finishing the last few builds on our development and we can't wait to see the finished result once complete. We just want to say a massive thank you again to Lesley - we really couldn't of done this without you. Plot 206.

Kirsty · 12 August 2024

★★★★★ 1/5

Trustpilot

Too little too late avant

I have had to click one star otherwise I wouldn’t be able to post this but really they deserve no stars. I have just received a reply to the review I posted on the 10th jan 2022. Nearly two months later! There is no point in giving any further details as the house we wanted to buy has since been sold and an apology will not rectify this.I have never been in the position where I have £300,000 to spend and the company involved could not even reply to my calls. Too little too late avant

Heather · 2 March 2022

★★★★★ 2/5

Trustpilot

Terrible company

Terrible company . Plaster was patchy, had to be redone. Garden turf had to be replaced and still lumpy Patio doors were all scratched and had to be replaced. There has been numerous other faults but the worst has been the kitchen.We paid over three thousand pounds extra to have a bespoke kitchen,the doors have been replaced many times and you can still see white glue on the black doors. They have sent 3 samples that will not match the kitchen. You realise when you buy a new house there will be snagging but not to the extent of nearly a year later and they are still not sorted

Irene · 24 February 2022

★★★★★ 5/5

Trustpilot

Caroline at Viridian Meadows Desborough

Viridian Meadows Having decided that we wanted to move to a new build having lived in an old property for many years.Having started to search for our new home Avant Homes quickly caught our eye on the Avant website.An appointment was soon booked at Viridian Meadows. We met Caroline for the first time and straight away we felt at ease with her friendly, informal, professional way.It wasn’t long before we found our new home thanks to Caroline !! We are now in our new home and love it! Thank you Caroline

Dean · 9 August 2024

★★★★★ 5/5

Trustpilot

Caroline Queen of Viridian ! 👸🏼

Back in April we had a drive out to Viridian Meadows in Desborough to have a look at the new site that opened their show home . We were only starting to get a feel for selling our home and downsizing .When we met Caroline in the sale office she made us both so so welcome explained the experience the journey and all about a new build . Here we are 3 months down the line and moved into a new home on Monday I want to give Caroline the sales advisor here the praise and recognition she deserves . Her personality, help , support along our journey has been amazing nothing has been to much trouble helping us choose our choices , chasing things always on hand to follow up a query, it definately made such a difference with her being so approachable and easy going. On moving in day she was there with our keys making us feel so so special. I want to THANK YOU Caroline for everthing you have done. Couldn’t have done it without you ⭐️

Claire · 9 August 2024

★★★★★ 5/5

Trustpilot

My Move New Build

We have just moved into our new Avant home in Stockton. It was a lengthy process due to our buying side but Avant have been fantastic. We were buying through the My Move scheme and were appointed a co-ordinator - Vicky. From the very beginning she was fantastic and I honestly believe we couldn’t have got here without her help, advice, guidance and support. Even when our first buyer pulled out, Vicky was there to advise on what would happen next and guided us on re-marketing our house and offers etc. The sales coordinator in the office has also been brilliant. Really knowledgable about the builds, process and kept us informed the whole way. The build was completed on time and unfortunately the only delay has been on our side due to us finding a new buyer and a slow completion process. Vicky worked tirelessly to get us to the end goal. We’ve been our new home a fortnight and absolutely love it. Only a couple of minor snags noted so far which are in the process of being sorted out. Everything is of a good quality finish and we are really happy with this whole process and Avant right from start to finish.

Miss · 10 February 2022

★★★★★ 4/5

Trustpilot

Pavilion acres site walsall

Pavilion acres site walsall. First time buyers and have such a lovely home. Communication I found a bit lacking. Mainly from avant legal to our legal. We would have to chase avant alot for things. Things were not Communicated with us properly BUT things all worked out in the end. We completed In June rather than the expected april/may. We reserved before any building work started so felt like so long. Now we are in our homes it's amazing. We had a private snag done and there was 87 problems, touch up here, paint there. But it was mainly decorative although 1 or 2 more minor issues. Adam and Bob were round regularly to check everything was okay. The problems raised were fixed almost immediately if not next day. Most of the snag list is already completed and the rest is booked in for next week. We had issues with deliveries and royal mail. Fiona and Adam were very helpful speaking with royal mail to get deliveries sorted. We are still with out bins as the council are a bit slow but Adam does provide regular skips to help us out.The only reason I can not give 5 stars is because I am still a bit sour about the Communication with the head office/legal teams, we almost pulled out and went else where due to not being able to raise our concerns.Site teams are amazing though.

Stacey · 1 August 2024

★★★★★ 1/5

Trustpilot

Terrible customer service

So terrible customer service. They keep delaying everything for us. We have been following up since last 10 months and still they dont respond. Once the house is sold they keep ignoring you. Never ever buy house with Avant. We are in Darach fields Robroyston, Glasgow. Please stay away from this development.

MITI · 4 September 2026

★★★★★ 5/5

Trustpilot

Been to see Louise at earls Park

Been to see Louise at earls Park, she was fantastic, so helpful and friendly and fill of knowledge 😀

Helen · 10 September 2026

★★★★★ 5/5

Trustpilot

Caroline was fantastic throughout the…

Caroline was fantastic throughout the whole process; from walking into the sales office to completion, nothing was ever too much for her. Before speaking to Caroline, we had reserved a house elsewhere and if it wasn't for the care she shown from the moment we walked in, we would have proceeded elsewhere. She is a real asset to your company and should we ever need to move; we will be be seeking her services again.

Callum · 17 October 2024

★★★★★ 5/5

Trustpilot

Cadley Village Estate - Thoroughly happy

Cadley Village Estate, Swadlincote - (Names removed for TrustPilot compliance)Buying process:Sales office agent 1: did the initial showroom tour, and talked me through the site. Spending time with me on my financials, and looking at the options coming up.Sales office agent 2: crafted a unique purchase deal for me, which met my needs better than the standard offers they had running.Sales office agent 3: was incredibly patient with me going through the options picks, and tweaked the deal further to make things go through smoothly.Sales office agent 4: did my move-in inspection, key exchange, and followed up on all the ancillary paperwork, always being thorough about chasing things up.Whilst I did get bounced between a few different sales people over the journey, and it felt like there was little handover between them, they were all great in their own rights, and it always felt like they were going above and beyond to help wherever they could make a difference.Move in condition:House was very clean, with a lot of attention to details. There was a mistake with which flooring had been laid, which honestly seeing it in place I preferred to the the one I picked, so did not request this to be corrected.I did get the lawn turfed, which by move in date, had become quite unwieldy (approx 12-14 inches tall)Also of note, the BT Openreach and Virgin Media lines were coiled up outside the house, and not plumbed into the ducting on move in date.SnaggingThe construction site manager was incredibly helpful, getting immediate fixes to some aspects,The two customer liaisons took the snagging report from the surveyor I used, and were fantastic about getting everything rectified in a very rapid time frameSnagging report turned up very little, a couple of blocked weep vents, a few bricks in the garage that needed repointing, a missing steam strip above the dishwasher. The rest was fairly trivial items, such as paint defects, and a few missing screw covers.Anything I've flagged up after the initial snagging, the customer liaisons have been fantastic about just sorting things out without any quibble.

Andrew · 22 July 2024

★★★★★ 4/5

Trustpilot

Avant Homes - Pavilion Acres Walsall

Our experience with the sales team has been great. Fiona and Lisa have been our main contact. They maintained an open line of communication and always called back if they missed our call. They kept us informed of any changes and patiently answered all our questions as first-time home buyers.There was a slight change in the landscape plan after we signed, but it wasn't significant and we were okay with it. After receiving the keys, we encountered a few issues, including a leaking pipe due to improper installation. However, the team responded promptly and fixed everything the next working day.The construction site management (specifically Bob) has been fantastic in addressing any major issues we noticed, and they were incredibly helpful with garbage disposal. Setting up bins with the council for our new build was challenging, but the team assisted us until the bins arrived a month later.Unfortunately, the turf around the house was laid during a heatwave, and despite our efforts, it turned yellow. On the mending now after constant watering. We understand this was due to the timing of the turf order. Overall, the teams have been supportive and helpful throughout the process.

Raluca · 22 July 2024

★★★★★ 5/5

Trustpilot

Excellent customer services

Excellent customer services. Quality of the house is more than we could wish for. Also they’ve been there at the end of every Phone call since moving in to help us in every way they can. Which has been a huge weight lifted off our shoulders. They made buying a new house so enjoyable and stress free and it’s all thanks to the avant team. Ian Dave Lisa and Stu you’ve all be great help and very supportive I couldn’t thank them enough . Aaron

Aaron · 15 July 2024