Every review we hold for the Swadlincote office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThis Company Has Proved To be Above the Law
I bought a new home from this company then called Bett Homes in 2000. Now in 2024 I need to spend at least £10,000 on. No not a new kitchen but on badly eroded external brickwork mortar with hundred of holes that go through to the cavity. Roof valleys and verges, mortar erosion. And in hidden roof spaces ie over bay windows and hallway, no insulation. and a conspiracy of silence from NHBC and a Avant Homes, your NEW BUILD HOME may be next. DO NOT TRUST THIS COMPANY
Peter · 13 October 2024
★★★★★ 5/5
TrustpilotThe Staff handling our purchase at Plot63 Wilber Chase
The Staff handling our purchase at Avant Wilber Chase were absolutely fantastic working tirelessly to get everything in place. I do have to make a special mention for Julia who went far more than the extra mile.
Andrew · 21 July 2024
★★★★★ 5/5
TrustpilotFirst time buyer
As a first time buyer everything is new to me and my partner. Abi was very helpful and was able to answer all the questions we was asking. She was very knowledgeable about the whole of the avant homes plots at Odettes point.
Charlotte · 30 March 2024
★★★★★ 5/5
TrustpilotCharlotte is Brilliant
We have had the usual few things that needed to be sorted out by Avant. On speaking to Charlotte she is the most helpful Customer Service operative we have dealt with ever. We have had several new homes (don't ask our ages!) and of those the Avant experience is by far the best - mainly thanks to Charlotte being so engaging and organised with answers when asked questions. Well done !
Ken · 21 July 2021
★★★★★ 1/5
TrustpilotAll I can say is think twice about…
All I can say is think twice about buying a home from Avant. Their ethos is more home for less, this cannot be further from the truth.We purchased our home August 2019 and have had endless issues. First, our en suite had not even been piped out of the property, we found out through blocking and water logging, they then ripped up the front section of the garden leaving a new drain pipe grate and uneven grass. Our floor is not straight and none of the radiators were fixed on level, these are basic issues that should never be a part of a normal snagging list.We have had leaking garage ceilings, doors breaking, hob replacements, panels not fixed in properly, back fence not properly installed and started wobbling (this was resolved relatively quickly in fairness), bi- folds coming off hinges, spot lights not secured properly and coming out the ceiling. Our patio retainer wall is not straight and the inner plastering is not even throughout the house.We have major issues with our garden, which, has never been right from the start. There are boulders coming up out the grass and the grass is dead. Giving them the benefit of the doubt, we even hired garden specialists to come maintain the garden only for everything to die. After advising Avant of the issue months ago and being asked to be patient, I have now run out of patience. All we get back is that they are waiting for a report to finalise the issue, I am really not sure what kind of report takes months to get when our next door neighbour has his resolved and ready to be fixed. I have been told that they are on it, but, our neighbour, who is having the exact same garden issues, is getting his resolved by Avant (we reported ours about a month before they did).Our next door neighbour has had an even worse experience with their home, we count ourselves lucky compared to them. They have had to get major work done at the entrance of their house and lodged complaints with NHBC (we are now doing the same).Some of the issues get resolved in a timely fashion, others take months and you get flat out ignored with others. There are a lot more issues but I am just getting angry the more I type. This was supposed to be our dream home and has now become an extremely bad investment.There have also been complaints from a lot of the houses in the estate, I have not met a family who has good things to say about Avant and how they handle these issues.This was all after they pressured us into finalising the deal or face losing the house, as first time buyers, we trusted Avant as reputable suppliers of homes.To end, the build quality of Avant homes leaves a lot to the imagination. The front part of our roof is now bowing and we are out of our snagging time with no recourse to get this issue resolved. If you do decide to buy a house from these cowboys, 100% make sure you get in snaggers to go through EVERYTHING so that you can pass it onto Avant, there will be a lot.I wish we had of read some reviews before deciding to go with Avant.So, just fair warning. If you want a stress free house buying experience, Avant is not the company to go through.Edit: I have sent through the details as requested.Edit 2: since getting the first reply confirming receipt of email, I have had zero communication since. Just shows the level of professionalism at play here.Edit 3: 28th July - we now have leaking through the ceiling into the garage from the master bathroom. This was previously “fixed” by Avant. I truly hope this review warns enough people off making one of the biggest mistakes of their lives. What a joke, stay away.
Byron · 28 July 2022
Agent replied · 10 June 2024
Hello ByronThank you for taking the time to leave your feedback. We value your time and we're keen to learn how we can do things better. I appreciate that delays can be frustrating and I'd like to pass your comments onto our regional teams so they can look into these issues and get you some updated information where they can.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 5/5
TrustpilotGreat service with no issues
Reserved our house in Bradley Point in July. Peter was really helpful and answered any questions we had which was particularly helpful as first time buyers. We moved in the end of November this year. We’ve had a great experience and no real issues. Very few snagging issues, Nick the site manager was quick to get everything sorted for us.
Suzanne · 30 December 2022
★★★★★ 5/5
TrustpilotHighly Recommend
I would highly recommend Avant homes to anyone looking for a new home. We have had a couple of small issues, nothing serious but quickly resolved by site or customer care. I would like to thank Michelle from Customer Care as she has kept us updated throughout , and even calling when passing to see if everything is still ok. Really pleased with the experience.
LW · 10 June 2022
★★★★★ 5/5
TrustpilotWent to Copper Gardens to reserve a…
Went to Copper Gardens to reserve a plot. Andrea was fantastic with us and was very knowledgable answering any questions that we had. We were made to feel welcome and everything was explained on the next processes.
Peter · 14 July 2024
★★★★★ 5/5
TrustpilotCaroline at Viridian Meadows sold our dream
Caroline at Viridian Meadows sold our dream, helped us configure it, and Richard built our home. From the moment we walked in, we were greeted warmly by the knowledgeable and friendly Caroline Jarvis. Caroline took the time to listen, provided expert advice, and explained the process in detail. What impressed us the most was the transparency and honesty exhibited throughout the process. She kept us informed and supported us every step of the way. Her exceptional service and dedication to customer satisfaction earned our admiration and instilled confidence in our decision.If you are looking for an exceptional new build in a delightful setting, enjoy the experience Caroline will provide as you go through your home's style & build, plot choice and design. 5*
Wayne · 28 September 2024
★★★★★ 5/5
TrustpilotAbi was really welcoming
Abi was really welcoming. The customer service was excellent and she kept us fully informed throughout the whole sales process, answering any questions we had. We have had a really positive experience so far and the level of detail she has provided was excellent.
Shamayla · 9 February 2024
★★★★★ 5/5
TrustpilotJulia Lawrence Point Eastwood is Excellent
Julia at the Lawrence Point Eastwood site has been a fantastic sales advisor helping us secure the home and answering all of our questions (there’s been a lot) brilliantly. We are looking forward to moving into our home!
Scott · 19 January 2026
★★★★★ 5/5
TrustpilotFantastic!
Julia Portington is a real asset to the Avant Homes team - the experience has been lovely so far with her support and understanding throughout. I'm grateful to have her as my point of contact!
Silvia · 28 July 2024
★★★★★ 5/5
TrustpilotOur experience with both Caroline and…
Our experience with both Caroline and Laura has been exceptional. They are both understanding, sympathetic and excellent at resolving long standing ongoing issues that should have been previously resolved. Since taking over this site they have both worked tirelessly to resolve our ongoing issues.
Hayley · 26 January 2024
★★★★★ 1/5
TrustpilotDodgy building company
Dodgy building company. Over 220 snagging issues not including them leaving me a whole scottish winter with no heating downstairs due to ineffective front door letting out hot air, a broken vent in kitchen window and the only radiator in the living room doesnt work its a open design, so spent winter 2021 cold, hugging blankets. Back garden no fence ajoining neighbour and had to dig down 3 feet at my expense as full of weeds and very large bolders oh and build a fence. Chip in kitchen cupboard, hob scratched, lino lifted, render outside back bedroom window still outstanding 6 months on and they absolutely wont fix the noise coming from the floor between back 2 bedrooms so if i fall through to living room be warned Avant i will sue, incredibly poor workmanship. If i could i would give them minus review. The whole estate in Blantyre have issues with their front doors and so poor has the estate been left in that Avant have now after all houses have been sold been assigned a new site manager more elusive than the last one, good luck Mick whoever you are.
Maeoh · 3 May 2022
Agent replied · 10 June 2024
Hello MaeohThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name and your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 1/5
TrustpilotCustomer service what a joke
We purchased our house in September 2021 we had a few snags some were fixed relatively quickly a manager was put in charge of sorting the outstanding snags out which still haven't been done 7 months down the line when i call i just get told ive gone as far as i can sorry. This is totally unacceptable. Ive tried going further up the ladder but my emails are just not answered.I wouldnt recommend avant homes to anybody they just take your money and run. Avoid at all costs. The site is cotchett-village mickleover.
Mark · 2 May 2022
Agent replied · 10 June 2024
Hello MarkThank you for taking the time to leave your feedback. It is important to us to hear from customers and I'm sorry that you were not satisfied with the service you received.It is my understanding that the Customer Service team have now been in contact with you and a technician has visited your property to inspect the problems you raised.Our team is committed to keeping close contact with you to solve these outstanding issues. If you need anything further, please do not hesitate to contact your Regional Avant team.Kind regardsAvant Homes
★★★★★ 5/5
TrustpilotGreat Customer Service at Avant homes
I'm happy with my plot from avant homes, the deal I got from the company was the very best compared to other options I had on sorby park I wanted a good space that would be convenient enough for a family of 4, and the site recommended by avant- team member ticked all the boxes. Speaking with the service team member Olivia helped me get exactly what I was looking for.The only reason I am giving a five star is the great service we received from her, she was patient with us, taking us through all the necessary informations and I appreciate her tenacity and willingness to answer all our questions.
Ivy · 6 September 2024
★★★★★ 1/5
TrustpilotI DEFINITELY DO NOT RECOMMEND.
I DEFINITELY DO NOT RECOMMEND.When we bought the house, we bought it by seeing the showhouse, we couldn't have bought it otherwise, but after entering the house, we came across a completely different house, I was very disappointed. The workmanship pattern is very bad. In general, I can say that if you intend to buy a house, do a lot of research. But definitely do not choose avant home. I have read the comments here before, I said, no customer is satisfied, unfortunately it happened to me too. customer service is very bad. until they get the money, they seem very interested. It just wasn't supposed to be my dream house.
Mehmet · 29 April 2022
Agent replied · 11 June 2024
Hello MehmetThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 2/5
TrustpilotAn eyesore outside our window.
We really loved our new build and had no major issues or complaints but after coming home to some ugly parking bollards immediately outside our house we are beyond disapointed. The area was to our knowledge used for water access and when we bought the house we were explicitly told we could use the area for visitors parking etc as long as we gave access when needed (due to the nature of our small road that links to the main road). Which every house that shares this part of driveway has done and nobody has ever needed access to begin with. By adding these you have firstly lowered the value of our property (ignoring the fact that the CGI image we were told would be Infront of our house is actually a wasteland and now am expected building site is to remain there?). You have also caused an issue where by there is no possible way for a vehicle to turn around, forcing a far more dangerous manoeuvre of reversing onto the main road.It really upsets me to give such a low review and all this upset could really have been avoided by simply saying "please do not park here" and we would all comply. No communication regarding them at all.
Jasmine · 28 April 2022
Agent replied · 10 June 2024
Hello JasmineI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 4/5
TrustpilotVery helpful visit
Anne was very helpful when showing us around the houses. We were not rushed and she answered all our questions. The visit was good as it allowed us to not only gauge the sizes of the houses but to see the quality of the workmanship. Very worthwhile
Bryan · 14 November 2023
★★★★★ 5/5
TrustpilotExcellent Customer Service
Excellent customer service, and very helpful team. Have moved in last month. Michelle from Customer service has been very helpful in coordinating and resolving snags. She is extremely knowledgeable, professional and very helpful. Thank You Michelle for all your help and support.
M · 2 March 2024
★★★★★ 1/5
TrustpilotTerrible Customer Service
Terrible Customer ServiceWe moved in almost 2 years ago to the Highstonehall site in Hamilton and there is still a list of outstanding snagging items at our property which no one seems to care about.When we first moved, in the site manager assured us everything would be sorted straight away. (Probably to avoid any compliants to NHBC). However, this was completely disingenuous and left us with outstanding problems with the property.Its got to the point where the customer service team just ignore your emails/calls and will not progress anything. They generally resort to sending emails to all the residents every so often to say “wait to be contacted”. Its not acceptable 2 years down the line.We have purchased 2 properties now with Avant and cannot believe the levels of incompetence even after escalating the problems. There does not appear to be an end in sight. Avoid at all costs.
Neill · 21 April 2022
Agent replied · 10 June 2024
Hello NeillThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name and your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 5/5
TrustpilotSales Agent had great knowledge
All I can say is what great information we received from Avant Burnopfield Heather. We didn’t have an appointment but popped in when passing. The sales agent was busy but said if we had time to hang on 10 minutes she was happy to see us. We are not buying until next year as we are getting married this year but a new build is on our wish list. We had no idea on how it all works and Heather had the patience to explain from start to finish. The knowledge she gave us was great. We now feel very confident when our time to buy comes around. The show home was beautiful as well as the development. We will be looking at Avant first next year to buy our forever home. Hope to see you soon Heather.
Barry · 11 April 2022
Agent replied · 10 June 2024
Hi Barry! WOW! Thank you for your amazing review. It's superb to hear you were given such great advice at the Burnopfield development and we're looking forward to starting your buying process when you're ready. You know where to find us if you need any more information, and congratulations on your upcoming wedding. Kind regardsAvant Homes
★★★★★ 5/5
TrustpilotFairway - Beautiful site, what a view
We visited fairway in Burnopfield development a few days ago, and wow! I had an appointment with Heather who honestly was first class from the moment my partner and I walked in. I actually recognised her from many years ago when we were going to buy on a different site, so Avant have clearly snapped up a solid sales person. She walked us round the show home, and demonstrated exactly how the process would go.We didn't reserve on the day but are hopefully going to in the coming weeks. We never felt pressured, pushed or that any question (and I had many) was silly. We can't wait to hopefully progress with an offer on this beautiful site.
MrsJ · 10 April 2022
Agent replied · 10 June 2024
Hello Mrs JFantastic to hear that you're so happy with Avant Homes and looking forward to reserving your new home! Thank you for taking the time to leave us a great review and we can't wait to welcome you back to start the next stage of the process. I'll pass on your kind words to Heather and the team at Burnopfield. If you need anything further, you know where to find us.Kinds regardsAvant Homes
★★★★★ 5/5
TrustpilotNew experience, extremely helpful
Really nice lady gave us all the info we required, answered any questions we had and gave us some serious food for thought - we’d never considered a new home before, and now it’s a serious consideration
Christopher · 18 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
