Avant Homes Midlands reviews

★★★★★ 5/5

Trustpilot

Couldn't have received a better experience

I was skeptical about new build homes previously, but I knew a new build was right for me so followed my gut. I'm so glad I did. Julia and the team at Lawrence Point Eastwood have made my experience flawless from start to finish. Quick responses, friendly faces and all round positive people. Any small snagging issues were sorted immediately and rectified on the day. Can't fault the team or service, has restored my faith in new builds totally.

Olivia · 22 December 2025

★★★★★ 5/5

Trustpilot

Monkswood - Telford

Moving house can be a stressful experience, but the customer service and support we’ve received from Avant Homes Monkswood has been fantastic from start to finish.

Calum · 1 June 2026

★★★★★ 5/5

Trustpilot

Really good job plastering for us

Really good job plastering for us! Thank you Darren :)

Sophie · 11 September 2026

★★★★★ 5/5

Trustpilot

Altofts Acres

Katie at Altofts Acres has been so helpful in my home buying journey, I have received regular updates from her about the property and whenever I have been to see Katie at the site she is always so friendly and welcoming.

Olivia · 16 September 2026

★★★★★ 5/5

Trustpilot

Paul- Excellent Service

We couldn’t thank Paul Elliot more at Willington for the process of buying our first home. He has been so helpful throughout the whole process and always going out of his way to go above and beyond. Absolutely amazing service

Kacey · 20 September 2026

★★★★★ 5/5

Trustpilot

Avant Homes Dodworth

I would like to thank Laura at Avant Homes Smithy Wood Gate Dodworth for her outstanding support and professionalism while securing our house reservation.

Dave · 30 May 2026

★★★★★ 5/5

Trustpilot

Julia at Lawrence Point was very…

Julia at Lawrence Point was very friendly and helpful

Dominic · 7 September 2026

★★★★★ 5/5

Trustpilot

Radford meadows 5* service

I recently had the pleasure of buying a new build at Radford meadows and I wanted to highlight the exceptional customer service provided by Louise (sales) , and Matt and Brett (site managers). Louise was incredibly helpful and professional, guiding us with expertise and a friendly attitude that made all the difference.Matt and Brett were outstanding as well. They ensured everything ran smoothly and efficiently, addressing any concerns with ease and professionalism. Their dedication to quality really stood out. Which is something I haven’t received from previous new build companies. They truly deserve five stars!

Adam · 19 October 2024

★★★★★ 5/5

Trustpilot

Fantastic service from Avant Homes.

Fantastic service from Avant Homes.I was assisted by their sales advisor Lewis Simms who I can confidently say was nothing short of outstanding.He took the time to understand my needs and preferences before offering any recommendations. His patience and willingness to answer all my questions, no matter how trivial they might have seemed was great. He was able to explain details in a clear and relatable manner made the decision-making process so much easier.I think Avant Homes genuinely care about their clients and are committed to ensuring they have a positive experience.Highly recommend Lewis to anyone looking for an excellent service and a knowledgeable sales advisor

Mahmoud · 7 September 2024

★★★★★ 5/5

Trustpilot

development with Avant Homes was an…

development with Avant Homes was an exceptional experience, and I am grateful to Vicki Phelps for her unwavering support and professionalism during the reservation process.Vicki was an invaluable resource, offering me the necessary assistance as a first-time buyer.She expertly navigated me through the reservation process with a high level of professionalism and a welcoming demeanor.If you are in the market for a new home, I wholeheartedly endorse Avant Homes and recommend working with Vicki Phelps, who will streamline the process for you. Thank you for your assistance, and we are eagerly anticipating moving into our new home.

Muhamadou · 3 September 2024

★★★★★ 5/5

Trustpilot

First Time Buyer Avant Summer Ville Quarters

My visit to Summer Ville Quarters development with Avant Homes has been a very remarkable experience, with special thanks to Vicki Phelps for her support and professionalism throughout the reservation process. Vicki was incredibly helpful and friendly providing the required support for me as a first-time buyer. She provided adequate guidance through the reservation process with brilliant professionalism and a warm manner. If you are considering a new home, I would highly recommend Avant homes and working with Vicki Phelps as she would make the process seemingly straight through. Thank you very much for your help and we cannot wait to move into our new home.

Abi · 2 September 2024

★★★★★ 5/5

Trustpilot

5 * review for Jacqueline at Honeyman…

5 * review for Jacqueline at Honeyman Park Armadale.We have visited almost every new builder across Edinburgh but can genuinely say our experience with Jacqueline was the best. From the initial enquiry she was friendly, informative and quick with responses (emails etc). She spent a good time with us at the inital consultation, allowing us to take time and not feel pressured. The whole experience so far has been warm, friendly and enjoyable. We look forward to the rest of the process ! Thank you Jacqueline! :D

Caryn · 2 September 2024

★★★★★ 5/5

Trustpilot

5 stars is for Caroline Jarvis at…

5 stars is for Caroline Jarvis at Viridian Meadows in Desborough. Always friendly, very helpful and clear in her client interaction. Totally different to some sales agents at other new build sites we visited. Her passion and enthusiasm helped convince us that this was the site we wanted to be part of. She has really helped us to get through quite a daunting process for us! Thank you Caroline, your help to date has been invaluable.

Caroline · 18 October 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish, was very dubious about buying a new build after hearing all the horror stories but we have been more than impressed, any issue we have raised they have been sorted promptly and the after care team have been nothing short of excellent in dealing with the snags etc. would highly recommend avant homes to anyone thinking of buying a new build.

Rebecca · 26 May 2026

★★★★★ 1/5

Trustpilot

I have been trying for SIX WEEKS to get…

I have been trying for SIX WEEKS to get a complaint escalated after contractors didn’t show up. I received an accusatory email and yet another attempt to get decorators out to the house, despite their needing work done that will require a painter afterwards - a waste of my own time and the decorators time. I have asked six separate times to have my complaint taken further and yet not a single thing has been done to this effect. I phoned the call centre last week, after being promised contact that didn’t happen, and was again promised a call today. I got an email 15 minutes before the call centre closed today to say that they’ve booked in a THIRD walk through in the space of 2 months. WHAT IS THE POINT?? On top of this, they had no idea who was supposed to be calling me. They only emailed me today in response to the email I sent back after being accused of damaging my own home. Why can’t you just do as you say? So now, after waiting all day for another call that hasn’t happened, I am still no further forward. It is absolutely impossible to get anywhere with Avant. The contractors either don’t show up or don’t complete the work. Worse yet, they try to hide the previous terrible work and call it a day. We’d be here all day if I listed every time we’d been let down by Avant. But it’s getting to the point where I have the time. Avant take your money and run. They have completely ruined the experience of buying our first home.

Hayley · 14 September 2026

★★★★★ 5/5

Trustpilot

Avant development Greenlock Place

I have been looking at properties at Avant at Greenlock Place and the customer service by the Avant team has been very excellent. Lewis Timms has been very patient with me, he is very approachable and nothing is too much trouble for him. He has dealt with all my queries in a positive manner and could easily answer all the many, many questions I had - he definitely knows everything about the development. Well done.

Neil · 6 September 2024

★★★★★ 5/5

Trustpilot

Wilbur Chase

Wilbur Chase I would like to express my gratitude to Julia who went above and beyond to ensure I secured the best deal for my dream home. Julia was extremely welcoming and friendly and nothing was too much trouble for her. She even stayed behind whilst I rushed from work so I could have another look at the house I was buying. Julia made my buying experience with Avant homes a breeze!

Nadine · 22 October 2024

★★★★★ 5/5

Trustpilot

First time buyers

As first time buyers we really didn't know the process, we were quite anxious when we first entered the office but tasha and Louise made us feel at ease straight away they answered all our questions and helped point us in the right direction. They were both absolutely fab and a huge credit to Avant homes. Thank you for all you're help 😊

Lauren · 18 January 2026

★★★★★ 5/5

Trustpilot

Great at Fixing Snags

Andy Jones is Great! Super helpful, friendly, and professional. Nothing is ever too much trouble and he goes out his way to make sure everything is sorted. Many thanks!

Lucas · 23 September 2026

★★★★★ 5/5

Trustpilot

Best ever

Best ever. Seely fields, Can’t recommend Louise and ruby enough. They help above and beyond. They do everything to make you feel comfortable and the sale to go well. You have to remember that there is many people involved in buying a new house and not sweat the small things. It’s very stressful buying a house and Louise and Ruby make it a lot less stressful. I would not hesitate to show my house to people to view before you purchase, we love our new home. Also a big shoutout to all the builders on site as they are great and the best and couldn’t help enough. They do build it. lol. Cheers keith & Michelle

Keith · 29 July 2025

★★★★★ 1/5

Trustpilot

Ambretone Park, what a mess!

I visited their Ambretone Park site at Green Hammerton. I went with a view to just looking through the show home windows however the sales agent invited us onto the site. No safety precautions were adhered to and as a result I fell on their building site. I broke my nose, had to have my face stitched up and take time off work to heal. To cover his back, the sales agent told lie after lie about the incident. Hideous people and a disgusting company, you only have to look at the other reviews. When I drive past this development now and see what an absolute mess it looks, I thank my lucky stars I never bought a house there.*UPDATE* You’ll see from the reply below that Avant Homes state that all health & safety regulations were adhered to. What an absolute joke of a response from this company …. I was taken onto this building site after hours. . I was not offered any PPE. . There was no site manager present. . I had my daughter with me who is a minor.. I fell from an open doorway onto a raised concrete ledge. I would suggest they read their own policies and educate themselves. No wonder they have the reputation they have. Stay away from this dishonest bunch of cowboys at all costs.

Julie · 1 May 2024

★★★★★ 5/5

Trustpilot

Andy Jones was professional and helpful…

Andy Jones was professional and helpful when dealing with our fixes, thank you Andy!

Phil · 21 May 2026

★★★★★ 5/5

Trustpilot

Team Approach

Paul Weatherston came over to the Jackton Green site from the east coast to support the electrician who was retrofitting some under kitchen unit lighting for us. His background in kitchen installation meant that he could pinpoint the best approach, avoid units needing to be removed & channels dug into walls. The kitchen was left clean & tidy afterwards too 🌟

Heather · 27 May 2026

★★★★★ 5/5

Trustpilot

Craignethan Gate…

We recently moved into the development Craignethan Gate and have had the most wonderful experience when buying a new build. We have previously heard horror stories about new build houses but our move was seamless and stress-free. Any questions or issues we have had since moving in have been dealt with promptly and all repairs have been so quick. A massive thank you to team members Chris Hughes and Kyle Hughes who have provided an excellent standard of customer service throughout the whole process. We love our new home so much!

Holly · 21 December 2025