Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly Recommending Winkworth in Hellesdon, Norwich ...
Winkworth were a breath of fresh air when it came to selling my house. Andy, Neil and Max are very personable, knowledgeable and efficient; it was a real pleasure to deal with them and I wasn't surprised that they quickly found me my lovely buyers. What impressed me most is that every time I contacted them, they knew exactly who I was, this being in marked contrast to the previous agents I had used. Well done, Winkworth Hellesdon - and thank you all once again!
Hazel · 12 January 2022
★★★★★ 5/5
TrustpilotTrish has been outstanding and a real…
Trish has been outstanding and a real credit to Alex and the Winkworth team. We would highly recommend these Agents to anyone looking to move into the Canada Water area. A massive thank you.
Jo · 8 September 2021
★★★★★ 5/5
GoogleI purchased my flat just before Christmas last year.
Kirstie Barber was my agent at the office and kept me in touch all the way through and ensuring things were completed timely by all parties to completion .
Yvette · 26 October 2020
★★★★★ 5/5
TrustpilotFor the Kensal Rise Lettings team…
For the Kensal Rise Lettings team Thankyou for all your work in successfully letting our house again. Always quick and responsive to any issues, keeping the process moving. Thankyou also for the additional support during the last 2 years it was much appreciated.
Jessica · 15 August 2022
Agent replied · 28 December 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 1/5
TrustpilotWinkworth Blackheat
Never ever rent a property from this agency. The estate agent is there for you only until you sign the contract and pay the money. The agent hid from us so many problematic issues in the property and our issues started from the day we moved in. And of course, the agent doesn't want to hear from you, as they have management company. We had an emergency a week ago and called an engineer as recommended by the agency. Same problem has happened today, out of the working hours of the agency and we called the same engineer, who would have come immediately if the agency had paid him for the job done a week ago... We had to wait for pretty some time for the agency to open and another 5 hours to take care of our problem. The absence of heating and hot water as per the property manager is NOT an emergency, so we stayed in cold for nearly 15 hours. Such a disgrace for Winkworth.
Veselina · 30 November 2021
★★★★★ 1/5
TrustpilotStay away at all cost
I used Winkworth to find a tenant for my property and manage it. It has been a horrendous experience and I would recommend choosing pretty much any other agency. I needed to do some work for an electricity certificate and they brought a supplier which quoted me 3 times what it should cost so had to find a supplier myself. Then, due to a "human error" they sent their supplier in without telling me and did the work. My supplier came in and called me that they already did the work and I had to pay him for his time (which to be fair they did reimburse me). However, they then charged me the full amount of their supplier who did unapproved work in my property. Needless to say I terminated the contract with them immediately. They also extremely rude and unresponsive, would highly recommend to stay away.
Amit · 12 November 2021
★★★★★ 5/5
GoogleI was completely satisfied with my house-buying experience, made all the smoother thanks to Kirstie's excellent help. Not only did she answer all my questions at ever step of the way, but she was always courteous and efficient. Five stars!
George · 27 October 2019
★★★★★ 1/5
GoogleWe tried to use Winkworth to sell our property. They provided little to no advice, and generally did a terrible job. Those doing the viewings were regularly late and knew nothing about the property. We ultimately switched estate agents. Best avoid!
Zoe · 11 October 2022
Agent replied · 25 October 2024
Hi Zoe
Obviously we’re disappointed to read your review, especially seeing as we generated an offer for you, from a very good buyer at 99% of your asking price, which is above the long term average of marketing price to sale price ratio of 95%. However, you decided to reject this offer which of course, is your decision.
I think it might also be helpful to add some further context, as follows:
• You decided to market your apartment shortly after we entered the third national lockdown, which invariably had an impact on buyer sentiment and behaviour.
• Throughout the pandemic, there was a very noticeable increase in buyers only willing to consider larger properties with outside space, which resulted a fall in demand for apartments. This is evidenced by price increases over the last few years, where since January 2020 prices for apartments have increased by 9% whilst houses have increased by 20% - more than double (Source, Land Registry).
• The apartment you were selling sits within a development where the typical price is much higher than the average price for a similar property within Worcester Park, which will always effect demand.
• The development itself recently had a much publicised fire, resulting in the freeholder having to make significant fire safety improvements, which buyers were made aware of. Also, at the time, much of the development was under scaffolding as the improvements were being carried out. Both of these issues will have an impact of buyer sentiment.
In terms of staff being a late for viewings, I’m afraid this does happen from time as there just so many issues that can effect timings. It’s very typical that a sales consultant will have multiple viewings, taking place at multiple properties, throughout the day. If one viewer arrives late to an appointment, this can then have a knock on effect to the remainder of the days appointments, meaning that we may arrive a little late on some occasions.
It’s also worth pointing out that we work strictly on a ‘no sale, no fee’ basis, meaning there was no charge to you for our time, photography, marketing etc.
Obviously it’s disappointing that the property didn’t sell, for us as well as you, but unfortunately not every property sells, due to a whole variety of reasons. I know that you went on to market with another agent after us, and I note the property didn’t sell on that occasion either, which is also unfortunate.
Should you decide to try and sell again at some point in the future, I hope that you achieve a successful outcome.
Best wishes.
Shaun Amner
★★★★★ 1/5
TrustpilotTerrible Experience
Recent tenancy renewal with Winkworth.An utter shambles. Multiple contracts issued, all incorrect. Incapable of working out the financials correctly. Defensive when challenged with reasonable questions.We have luckily a great landlord that helped us sort it out. It’s criminal the amount of money Winkworth charge and still so many problems. Avoid at all costs.
C · 4 October 2020
Agent replied · 28 December 2024
Hello, We're sorry to hear of your of your experience on this occasion and that this did not meet our high standards of service. Please get in touch, clientrelations@winkworth.co.uk so that we can find out what went wrong.
★★★★★ 5/5
TrustpilotGreat service
Very responsive and efficient at every stage of the process. Winkworth's made the whole purchasing process as easy as possible.
Christopher · 5 April 2024
Agent replied · 28 December 2024
Thank you so much for taking the time to leave an excellent rating, Christopher. We really appreciate your business. Please let us know if we can do anything for you in the future.Winkworth Client Relations
★★★★★ 5/5
TrustpilotFantastic service.
Fantastic service.We had an unexpectedly protracted process, which was nothing to do with Winkworth. However they advised and supported us throughout. They really did go “above and beyond”. We wouldn’t hesitate to recommend them. Professional and helpful from valuation to completion.
Teresa · 3 August 2022
Agent replied · 28 December 2024
We're happy to see that you had a 5-Star experience. Thanks for sharing
★★★★★ 5/5
TrustpilotTiverton Branch excellent
Winkworth’s Tiverton branch were brilliant.Professional, friendly snd always easy to get hold of. They went above and beyond to get our house sold. We would definitely recommend.
Winter · 22 October 2023
Agent replied · 28 December 2024
We're happy to see that you had a 5-Star experience at Tiverton. Thanks for sharing!
★★★★★ 1/5
TrustpilotBelligerent, argumentative, unprofessional, rude
Belligerent, argumentative, unprofessional, rude...I called to invite Winkworth Ladbroke Grove to my house, with a view to asking them to sell it. I spoke with the franchisee who kept interjecting when I tried to speak, refused to answer a question preferring to justify the 'fee' arrangement by referencing the status quo, and who was unwilling to offer me their best percentage prior to coming into my house. Clearly politeness and professionalism isn't part of the service offered by Winkworth Ladbroke Grove and they continue to reinforce the poor reputation enjoyed by the industry as a whole.Quite why Estate Agents feel they can base their business model on an egregious percentage of the value of your home is beyond my ken, and is an outdated, outmoded and foreign principle I am unwilling to work with.
Demand · 7 July 2021
★★★★★ 5/5
TrustpilotI have rented my flat out through…
I have rented my flat out through Winkworths for over 10 years. They have been very helpful negotiating changes in contracts and supporting me with various issues. I would recommend them.
Lisa · 5 July 2023
Agent replied · 28 December 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotThe Best Service You Can Ask For
Jenny Wintermeyer is an asset to this company. I have dealt with her before, and she has proved again that she says what she does, and then she does what she says. Good, honest service, and much appreciated.
Elsabe · 1 October 2019
★★★★★ 5/5
TrustpilotSmooth, quick and communicative
Ursula Doyle helped me sort out a leak in my ceiling in the best ways possible. She was quick and communicative, took action right away and sorted everything out smoothly. Very impressed and satisfied with the whole process.
Signe · 2 November 2022
Agent replied · 28 December 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotThank you very much Faraz Ahmed.
Thank you very much Faraz Ahmed and all the staff at Winkworth. Fast responses, professionalism, pleasant personnel to deal with. Helped with all of our (numerous) queries during our working with them. Highly recommend!
Maria · 14 March 2023
Agent replied · 28 December 2024
Thank you so much for your kind words, Maria. We really appreciate you taking the time out to share your experience with us, and we agree, Faraz is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotGood job Winkworth and team!!
I have been with Winkworth for quite a while now. I found their service to be excellent and they are very professional and extremely helpful. My tenant left during the pandemic, and i was starting to worry as i don’t live where my property is located. One of their agents called Nishi, helped me throughout the whole process of hunting new tenants to all other agreement related issues. I am extremely grateful and thank wholeheartedly to all the agents who have helped me finding a new tenant promptly and efficiently go through my tenancy contract. Highly recommended!
R.A.Bhuiyan · 9 May 2021
★★★★★ 1/5
TrustpilotRenters and landlords beware
I'm really disappointed by the quality of service provided and the manner in which we have been treated by Winkworth over the last year.
Georgie · 6 December 2023
Agent replied · 28 December 2024
Thank you for taking the time to share your views with us. We are disheartened to hear that your experience has not been to the level of your expectations. We have taken great note of the feedback you have provided us and will investigate further. If you would like to discuss this further with us, please contact Winkworth on clientrelations@winkworth.co.uk.
★★★★★ 5/5
TrustpilotWe found everyone we dealt with at…
We found everyone we dealt with at Winkworth to be highly professional, friendly and communicative. We would definitely recommend their service to anyone looking to sell. They worked hard to get the best possible price for our property and were happy to give us advice along the way. We never had to wait more than an hour or so for someone to respond to us whenever we contacted them. Thanks very much to the whole team for all your hard work.
Alice · 14 April 2021
★★★★★ 1/5
TrustpilotWinkworth Plc agency - The worst agency ever
We were tenants on one of the properties they managed at Winkworth Bow Estate Agents.First, they are difficult to come and fix any house issues. They just want you to pay, and they would do their minimum or even less to manage the property.Second, we have left the property long ago, we left it in a rather good condition, for a over 4 years tenancy, and they want to keep all the deposit. It has been over a month and we are still waiting for our deposit.They are not coming back to us, they are ignoring our emails, they are just a bad agency.I have lived in many places with okay agencies, but Winkworth would be the worst. I would not recommend anyone to rent a property with them.Please if you are reading this before renting, find another agency you will not regret it.
Sebastian · 1 April 2021
★★★★★ 5/5
TrustpilotCompleted quickly
It's a difficult time in the market, but Thomas Syms gave us good advice on how to navigate it.The team was good with communication and gave us regular updates on WhatsApp.We completed seven weeks after the initial offer.
Jessica · 27 September 2022
Agent replied · 28 December 2024
Thank you so much for your kind words, Jessica. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 1/5
TrustpilotWinkworth (Kirstie Barber) will lie to get your business.
AVOID Winkworth estate agents (KIRSTIE BARBER). Kirstie will give you all false info to get you to make an offer and will lie about the property’s history. She will lie and when caught red handed, will lie to you again to cover her first lie. Pure shameless or just another estate agent! Do not use Winkworth as it a very dishonest business that you will keep on chasing to get some answers and will end up wasting your time & money. Just poor customer service & liars.
Dom · 12 March 2021
★★★★★ 5/5
TrustpilotVery helpful and friendly team.
Faraz was fantastic in helping me get my flat sorted as well as all of the Winkworth team the communication was great from start to finish. Highly recommend.
Tom · 2 December 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
