Hunters Worcester Park reviews in Sutton

★★★★★ 1/5

Trustpilot

To describe our experience with Hunters estate... Dreadful.

Our experience with Hunters estate agency (Worcester Park office) has been extremely negative. We are going through a horrible experience resulting in heavy stress upon us all. I'll explain the situation in detail for those interested. Read to get an insight at how much you should avoid these people.Shockingly bad treatments towards people seeking to rent. We are tenants of a property that they now rent to us and we have experienced nothing but disgust ever since we began our tenancy with them.The lettings manager 'Preeti' is a horrific women with really bad attitude and horrible human skills; very dismissing and in a hurry to close the phone call. She was very unprofessional when we were speaking to her and complaining about the unethical way they got us into a contract without being transparent with us about very important details regarding the property. They mis-advertised and used different lowly tactics to lure my girlfriend into quickly signing the contract of tenancy.We are now bound by a contract that one day in we no longer want to be apart of because of the hideous things we have come to learn and find out about this disgusting property.To go into detail of the kind of house they are renting to us, it is a house with hazard written all over it. the flooring in the kitchen is bumpy as if it is a piece of paper that had been soaked in water. The kitchen room smells disgusting, a smell I wouldn't even know how to describe and the fridge is yellow to put it simply. It smells like a dead person was kept in there and the colour has turned into yellow instead of white. There's mould in the house on several different walls and behind built in radiators. The toilet in the house hasn't been cleaned and inside it's black with stains all over the seat.The agency had the audacity to hand over to us new tenants this property without even having gotten it cleaned. It was as the previous tenants left it.Such a low class estate agency with below par, scummy treatment. Upon receiving the keys and seeing the house we immediately went to the local office we were dealing with to complain about the un-liveable condition of the house they misconstrued my girlfriend's words and used it against her and that was their only response. "You said you'll take the property as it is" and they failed to mention or answer back when we said we also listed conditions that we want if we were to accept this property and of course one of them being that the house is professionally cleaned but they didn't bother because they had their defence; a few words a part of a whole email.They have made our lives hell and we are all miserable and going to be forced to live in these disgusting conditions.This is one of the top estate agencies in the UK, we never would have thought that they would trick us and take advantage of us the way they have. We are utterly devastated.

Hassan · 31 May 2022

★★★★★ 1/5

Trustpilot

hunters gravesend are a joke our…

hunters gravesend are a joke our landlord gave them his properties to manage after 4yrs he desided to sell was told by sales team get out we had no deposit back no help for tenent both letting agen and landlord dont care

Nathan · 13 December 2024

★★★★★ 1/5

Trustpilot

I am incredibly disappointed

I am incredibly disappointed. The agency passes me a flat in awful condition, full of dust and cobwebs around the windows. Moreover, the paint is going out of the walls, leaving the dark wholes/spots, and it doesn't look very pleasant. The previous tenants left pudding or whatever it was under and around the fridge. I had lost my nails trying to scrape this stinking dust. I have to mention that the top of the fridge was also covered of 5 mm of dust with fat from a cooker, which made it even harder to clean. It took me three days to clean the flat to prepare it to bring my staff. I feel cheated and disrespected. I had texted the agency, and no one even tried to text me back. When I came to the agency, I didn't even hear an apology, but I was told that my expectations/standards are too high and the flat is in a suitable condition. Do I really have too high expectations, guys, or is it just the agency's too low standards?I just regret that I didn't start making the photos and videos at the beginning when it was much worst.

Klaudia · 23 May 2022

★★★★★ 1/5

Trustpilot

Unprofessional

We contacted Hunters Agency to view a house in my local area. The agency was really slack with replying to E-Mails, which shows a red flag from the get-go. After filling in a questionnaire, we asked questions about the property which he didn't know the answers to. Another red flag. So I thought, well, we will view the property anyway and see how that goes. I said that we were only available in the afternoons. He didn't reply. So I emailed again asking if this was okay. It wasn't until the next day he replied with "Apologies for the delay in response, unfortunately the email didn’t send and was in my outbox." So I gave him the benefit of the doubt and was polite about it. He offered 10:15 in the morning, so my partner had to arrange time off work to do it as it didn't seem they would even negotiate a time that would suit us anyway. Another red flag. So we agreed. He then said you will receive a confirmation text with the time and address etc. Now, it's the day of the viewing with only a an hour left until the viewing and we still haven't received the confirmation text of the address or anything. From this awful display of customer service, we shall not be going. The proffesionalism is slack to say the very least.

Keeley · 12 May 2022

★★★★★ 1/5

Trustpilot

Rude staff

Staff were nothing but rude during the process of trying to arrange a viewing. The viewing was late and the lady on the phone claimed multiple people were inside already viewing and that I was late (this was not true) 2 people emerged. Bad attitude and no professionalism

James · 30 August 2024

★★★★★ 5/5

Google

Fantastic experience, selling our family house, which is usually an extremely stressful process. Teddy, Stephen and their team were superb and I would recommend Hunters to everyone. Thank you so much.

Alicia · 24 October 2023

★★★★★ 1/5

Trustpilot

This is the worst agent ever

This is the worst agent ever. All agents are known for their commitment and trustworthiness, but they lack honesty. Instead of truthfully stating the facts about the property, they always wrap things up or try to deceive the client. I had a very bad experience with this agent.

Fateme · 13 August 2024

★★★★★ 1/5

Trustpilot

Avoid Worcester Park Hunters at all costs!!

Avoid any dealings with this company. Perpetually bad reviews indicates it is endemic. Had the misfortune of attending a viewing with their sales negotiator who was simply rude and unapologetic for leaving a family standing in the rain, eventually answered after some 4 knocks without a word.... he stood there like a lemon. I had to ask the guy, if I could come in!! really bad - avoid at all costs... Company seems to take no responsibility either.Simply are not fit to deal with the public.

Mr · 15 February 2022

★★★★★ 5/5

Google

Hunters estate agents were very helpful and professional and made my experience moving house very pleasurable. Would highly recommend these guys for anyone looking to buy or rent a property.

Deary · 24 October 2023

★★★★★ 1/5

Trustpilot

Very disappointed with this company

Very disappointed with this company! Put an offer in for a house and it took them over 2 weeks to even get back to me and that was me ringing them. After waiting and waiting to see if my offer had been accepted i rang them once again and and they said unfortunately it hadnt been accepted but when where they going to let me know! Will not be going through them again to buy a house. Absolutely disgusting and no courtesy to their customers what so ever!

Gereatta · 8 December 2021

★★★★★ 1/5

Trustpilot

Hunters Ilkley - just don't

Do not let through these people. They basically treat you like a second class citizen, coming to do in person check ups once every 6 month. So invasive. The property we rented turned out to be in poor condition, really cold and drafty with many things not working properly. We were supplied with no keys for the windows or patio doors and it was so annoying to have to be in constant contact with them about what was going on. Check out process was awful, problems that were fixed throughout the tenancy were tallied up and then we were told things would be deducted from our deposit. They want us to pay to make things in good and working order when they were not in that state when we moved in. Just rent from someone else - only way to deal with these kind of people is to not do business with them, they won't change or respect you once you're on their leash.

Rebecca · 7 December 2021

★★★★★ 1/5

Trustpilot

I moved in to one of hunters…

I moved in to one of hunters properties, October last year, it seemed fine, apart from bits and bats, I recently moved out and asked for my deposit back and they came up with all sorts of problems I had left, the problems were already there when I moved in, any one renting a property off them must go through the place with a fine tooth comb and make a note of everything in front of the agent so you are not charged for it at a later date, I lost nearly all my deposit, I got £18 back, totally robbed, will never use them again, they don't care about the tenants, stay away

Andrew · 3 December 2021

★★★★★ 5/5

Google

A truly 5 star service from Stephen buffham at hunters Worcester park. From start to finish, on the ball, quick, efficient, responsive & has given excellent advice and information.

Jane · 24 October 2023

★★★★★ 1/5

Trustpilot

All talk no action

They contacted me as they said my current estate agent was not promoting my house to its best potential.I was promised a quality service with excellent communication but as it turned out they are worse than my current estate agent .I would avoid hunters as they are clearly having serious issues across the company.

Neil · 19 March 2024

★★★★★ 1/5

Trustpilot

Wast time

Wast time. After I saw the house and paid a deposit because we want to take it, they started not answering the phones or saying they were busy. They promised to contact us the next day but nothing.After several messages and contacts they told me that the house we want is not their agency-Thinq Agency.Those who read this review, please do not use the services of the Thinq Agency.Thinq Agency and Hunters are two related agencies who don't care about customers.

Mishu · 7 November 2021

★★★★★ 1/5

Trustpilot

Definitely one to avoid for buying and selling

This agent was absolutely hopeless. I was trying to buy a property they were selling...but their communication was appalling and they made me feel like a nuisance. They didnt respond to emails and on the rare occasions their phones were answered they didn't return calls. In the end I resorted to going in person to their office where I would have to wait ages and was often then met with a blank look and confusion. They seemed to want to do very little for their commission and several times tried to pass parts of their job on to my solicitors. From my point of view, as a buyer, they were inefficient, slow and seemed to have a poor understanding of the process of selling a house.....I think they did a really poor job for the vendors too.Perhaps they are brilliant at lettings?Certainly not one to buy or sell property through!

Susie · 5 November 2021

★★★★★ 5/5

Trustpilot

Highly recommend

Highly recommend - Steph Peart-ThomasIt has been almost a year to purchase a property, so frustrating!However, we are so lucky to have Steph as our account manager. She kept chasing seller solicitor and my solicitor, without her I would withdraw the purchase long time ago. She also shared me with my concerns. Truly helped. Highly recommend.

Miss · 25 January 2024

★★★★★ 1/5

Trustpilot

Hunters letting agent

Hunters were the letting agent for a property that I rent out. My experience with them has been terrible and I have now moved to a different agent. There have been far too many problems to detail here but, if you are looking for a professional and competent letting agent, I would try somewhere else. When I complained about the problems encountered at branch level to the Head Office I was astounded that they were equally dismissive about such big failings, which shows it is an problem across the organization.

LT · 30 September 2021

★★★★★ 1/5

Trustpilot

Be careful

Be careful, they are1 Rude2 Hardly ever answer calls 3 Rarely check requests on zoopla and Rightmove4 They care less about youThat was exact feedback I got from one of my friends who was looking so much in market and she finally got a house. I told her I found this property in Cookridge through hunters that I’m planning to view, she was like good luck if they ever answered you or even bothered, I didn’t believe her but she was right in every word. I left two requests through Rightmove on day of advert but no reply, called them ten times over two days no answer and left them voice message with all details, they answered after three days when I did more requests through Rightmove at last, the lady was like I have received offers no more viewings I could take your name, I tried to explain myself it’s unfair I did this and that everything you said calls voice notes online booking , she was like sorry bye, she must be joking… when you think you hit rock bottom in worst customer service, no there’s more and hunters is a live example. I wish some good people in hunters read this so they could do something about it so their work wouldn’t be undermined by their rude unprofessional colleague.

Moustafa · 28 September 2021

★★★★★ 1/5

Trustpilot

Hunters Grimsby

Hunters Grimsby Allowed us to live in a rat infested property with a baby, two older children and a baby on the way. The landlady hid behind the agent and denied knowing about the issues even though the neighbours stated environmental health were involved. The drains didn’t work properly, parts of the house we couldn’t use yet we still had to pay a premium to live in the property. The lady that dealt with us handing our notice in was very rude and demanded money for repairs that were there when we moved in. Luckily for us we had proof or the poor state the property was in.

Andrea · 16 September 2021

★★★★★ 1/5

Trustpilot

Absolutely Pathetic Service

Pathetic, 0 ProfessionalismI wanted to rent a 2 bed flat, just after the viewing I confirmed that I will be putting the holding deposit and asked for the account details. I was informed over a text message that they will be sending the details to everyone who viewed the property on next working day. I called back at 9:00 am Monday and I was told that I will be getting the mail with account details and I should go ahead with deposit. I did the same, later to know that property is already blocked as someone did the deposit earlier than me as they received the mail on Saturday itself.Upon asking why the mail was not sent to me on Saturday like other even after confirming and why you did'nt inform about the same in our morning conversation. I was told it's of no use to go round and round, we will not give you any answers. Clearly she didn't have any answer and was not ready to accept that she preferred someone over me because of some X,Y,Z reason. If that's the professionalism of a manager, then the average review rating certainly confirms the quality you expect from this organisation.

Sadiq · 13 September 2021

★★★★★ 1/5

Trustpilot

Criminals

Misrepresentation, poor service, property management and unlawful practice

Beth · 11 November 2025

★★★★★ 1/5

Trustpilot

Use Hunters.com at your Peril

We engaged Hunters without searching on Trustpilot - what a Big mistake.Since engagement it has been a car crash.The franchise owner is ever so condescending, he says that they are professional - they cannot spell as we have 14 versions of the property particulars - they do not update you on viewings, even when you call them they never return a call. I wish I could exit the contract but the time they returned a call quickly was when we asked to exit the contract and then they wanted their 50% fee paying.They cannot even get the GDPR statement completed properly

The · 18 August 2021

★★★★★ 1/5

Trustpilot

Dishonest and unprofessional

Dishonest and unprofessional estate agents, did not honour their written commitments to us. Routinely rude, very unpleasant to deal with. They treat customers like pests, and do not try to hide it. I do not understand how they stay in business.

ArticCynda · 8 October 2024