Trusted Agent profile · Sutton
★★★★★
670 reviews across 2 platforms
67 Central Road, Worcester Park, Sutton, KT4 8EB
Barnard Marcus's office in Sutton, at 67 Central Road, is rated 3.0 out of 5 across 670 reviews on two platforms, including 169 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotAlex Campbell from the Sutton branch…
Alex Campbell from the Sutton branch has helped me buying my first property. He was approachable, friendly, very knowledgeable and always available throughout the process. He is a great asset to the company.
1/5
TrustpilotLiars
They took the £500 deposit successfully enough. After that all they delivered were excuses and delays. The young lad (manager, apparently) thinks he knows everything and we're too stupid to see his lies. Avoid if you can, but if you want the property, you want the property. Just deal with them in writing. Then you have something to hold them to.
5/5
TrustpilotExcellent Service
Excellent service from the team, very friendly.I am new to the area and now I feel a local expert myself thanks to the lettings team. Found a lovely property, if I could rate more than 5 stars I would.
5/5
TrustpilotMortgage sorted and good deal
It was great dealing with Priscilla Mohanarajah, once all the documents were sorted it was simple to work out the best offer for myself and to submit the application. The mortgage itself and valuation were done promptly and I was impressed at the speed all things got done. Would recommend!
1/5
TrustpilotAwful knowledge and communication
Very poor communication, no understanding of the tenants deposit scheme quoting wrong information and not paying in time, still not received. And not replying to emails and answerphone messages. Do not use. This was the Sutton branch
1/5
TrustpilotI would leave a negative star if I…
I would leave a negative star if I could! Horrible people. They don’t have basic courtesy. Rude on calls and in our last interaction they were literally shouting at us on phone. Highly incompetent staff who know nothing about the property. And they treat tenants like second class citizens.
1/5
TrustpilotGot told by a worker there would be a…
Got told by an employee that there would be a refund in 3-5 working days. 2 weeks later we are still chasing this. 3 different people told us a different story. They can take money really easily but getting a refund is something they probably never heard off.
1/5
TrustpilotRubbish agency
Rubbish agency, if you no sell with them, you cannot see any house from them, ridiculous
3/5
GoogleFor such a beautiful place very disappointed in the amount of rough sleepers and begged allowed in the tourist areas.
Hi Ray, thank you for posting feedback. I'm not quite sure how this is linked to our branch services. If you would like to get in touch with us on socialmedia@barnardmarcus.co.uk, then we'll be more than happy to try and help you with concerns to do with the business.
1/5
GoogleWorst Experience ever. They lost my ID and other documents. I am waiting for explanation from head office that they are safe. I m wondering how Barnard Marcus recruited such a 3rd grade sales representative ( Tom Pearce) who doesn’t care customers and misbehave with us. I will take this to next level. Please avoid them.
5/5
GoogleI had a great experience with Barnard Marcus while renting house. Tyrone helped me get the house. He showed me around the house and patiently answered all my questions.
1/5
TrustpilotRubbish.
Rubbish.. if you not sell with them, they not show any house for you. Ridiculous!!
5/5
TrustpilotVery happy with Emily from Barnard…
Very happy with Emily from Barnard Marcus, she was very helpful and professional at all times when we were selling our house
5/5
GoogleGreat service from property viewing until keys handover! Staff were always available to provide support and answer my queries.
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
1/5
TrustpilotWhatever you do don’t use them
A terrible group of unprofessional and incompetent staff Poor communication
1/5
GoogleLess professional and miscommunication issue with landlord. i will say to use other agent. negotiator keeps telling a lie. i thought offer condition was accepted by landlord. but, it was not during the process. i was very upset due to not clear answer by her.NegativeProfessionalism
1/5
TrustpilotWanted us to buy blind
Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful
1/5
TrustpilotPoor communication and forceful sales…
Poor communication and forceful sales tactics. Receiving multiple unwanted sales calls and after reporting this, I was told I was rude and the member of staff put the phone down on me.
5/5
Trustpilotgreat customer service
Me and my partner were more than pleased with the service provided by Martin Mwangi at the south croydon branch, he was very professional and would recommend Barnard Marcus to anyone thanks to him. we have been in our apartment for 1year and couldn't of been more satisfied.
1/5
TrustpilotI have on several occasions been…
I have on several occasions been interested in property for auction by Barnard Marcus, however as a buyer I have experienced terrible service, many times not even receiving a reply to emails. Sellers with properties under 500,00 should look elsewhere in my opinion
5/5
GoogleWe found Lucy (Sales) and Darren (Mortgage Advice) really friendly, professional, helpful and responsive - we are now in a home that we found through Barnard Marcus and with a mortgage that they helped to arrange and could not be happier! Thank you!
1/5
TrustpilotAvoid this agent!
Avoid this agent!Paid full management, inventory check. Tenant left leaving inhabitable condition. Instructed repair work done, but 4 months, nothing done!Saying “it’s not our responsibility”Any appliances not working. Say “ not normal work to check appliance”4 months! Nothing done. Loss 4 months of income!
5/5
TrustpilotWe have found the team helpful
We have found the team helpful, from arranging viewings to consideration for the covid restrictions. Mr Enrique Bosch the mortgage person who is dealing with us has promptly replied and answered our queries with patience and a good understanding of the mortgage process.
5/5
TrustpilotKnowledgeable & Helpful
I had the pleasure of dealing with Anthony who was incredibly helpful and knowledgeable. He gave me very realistic advice and guidance on letting my house! Highly recommend! Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
