Trusted Agent profile · Sutton

Andrews Sutton reviews

★★★★★ Excellent

2,090 reviews across 2 platforms

7 Grove Road, Sutton, SM1 1BB, SM1 1BB

Andrews's office in Sutton, at 7 Grove Road, is rated 4.9 out of 5 across 2,090 reviews on two platforms, including 174 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

174

Reviews on Google

This office

Trustpilot logo

1,916

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Sutton office, from every platform, shown as written. First names only.

5/5

Trustpilot

I have been very impressed by Samantha…

I have been very impressed by Samantha and her colleagues at Andrews during the process of re letting my rental apartment. Finding suitable tenants was more problematic- for external reasons - than any of us expected. Sam was consistently professional as well as being very friendly and caring to all involved in the process.

Jan · 30 January 2024

Agent replied · 26 October 2024

Hi Jan, we know Sam will really appreciate seeing your fantastic feedback. Brilliant to see that even in tricky circumstances the team were able to provide you with a professional service and find you some suitable tenants. Thanks, Rhys.

5/5

Trustpilot

Stephen is always informative

Stephen is always informative, helpful and cordial in the two property views I've conducted with him. As a local he has in depth knowledge of the area which is invaluable. It's a pleasure to be greeted by him and shown around the property.

Emily · 22 August 2024

Agent replied · 26 October 2024

Thank you, Emily. Your feedback about your property viewing experience with Stephen is really appreciated.

5/5

Trustpilot

New landlord

Harpinder, Issy and Victoria have all been very helpful and supportive with my first experience of being a landlord. They have been on hand to answer any questions and found my first tenants very quickly

Helen · 27 April 2026

Agent replied · 28 May 2026

Thank you, Helen, for your wonderful feedback! We're thrilled to hear that Harpinder, Issy, and Victoria made your first landlord experience smooth and successful. We look forward to continuing to support you in the future. Best wishes , Lisa

5/5

Trustpilot

Very satisfied!

This Estate Agent proposed the highest market value out of three competing agents, pleased to say I got what I wanted for it. They were quick to find an interested buyer and very good at protecting me from the buyer’s requests.

Teresa · 10 March 2026

Agent replied · 21 March 2026

Dear Teresa , thank you for your wonderful review! We're thrilled to hear that you were satisfied with our service and achieved your desired outcome. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best wishes, Lisa

5/5

Trustpilot

First impressions are lasting!

Throughout my quest looking for a home, I have never felt so at home, welcomed and reassured.This has been a frustrating and draining experience for me but I am optmistic that with Andrews by my side, I will be successful.The team was warm and welcoming but a special lady put me at ease. Thank you Shanon!

Kathy-Ann · 5 December 2023

Agent replied · 26 October 2024

Hi Kathy-Ann, what a fantastic review, we know that house hunting can be a stressful time with lots of twists and turns, however it's brilliant to see that Shannon and the team have been on hand to help you through every step of the way.Thanks, Rhys

5/5

Trustpilot

I spoke with Molly and I was given…

I spoke with Molly and I was given extremely helpful and practical information. I was told I would be kept aware of anything in future that could be done to help as well.

Matthew · 9 May 2026

Agent replied · 28 May 2026

Thank you for your wonderful feedback! We're thrilled to hear that Molly provided you with helpful information. We look forward to assisting you in the future.

5/5

Trustpilot

Best letting agent and property managers we’ve worked with

We have been renting for a very long time and Andrews have been by far the best move in experience. The property had a lot of issues and they covered everything with great communication and nothing ignored. Jasmine and Louisa were both a great help. Very happy!

Sam · 5 June 2024

Agent replied · 26 October 2024

Hi Sam, we appreciate you sharing your experience with us and it's great to see it has been such a positive one. Thanks again, Rhys

5/5

Trustpilot

Tanya was brilliant

Tanya was brilliant! Getting 9 viewings in just 3 week and a sale in under a month!Even when we had to pull out of the house we were buying she was still supporting and kept the whole chain on board. Highly recommended

John · 24 August 2024

Agent replied · 26 October 2024

Thank you, John! We're thrilled to hear about your positive experience with Tanya. Your recommendation means a lot to us.

5/5

Trustpilot

Brian Barnsby​​​​ was brilliant with…

Brian Barnsby​​​​ was brilliant with guidance of the sale of my property. He check in with me step by step to see how things were going I would recommend Brian anytime thanks a million Brian you deserve more than 5 stars

Kimie · 9 September 2024

Agent replied · 26 October 2024

Thank you, Kimie! We're thrilled to hear about your positive experience with Brian. Your recommendation means a lot to us.

5/5

Trustpilot

Friendly and Bubbly Staff

Issy was extremely friendly and very helpful. Really made the whole viewing experience feel so easy and less of an interrogation. Both Issy and Molly have been great with their communication during the process.Many thanks Dale and Thea

Dmonic · 17 October 2024

Agent replied · 26 October 2024

Thank you, Dale and Thea. It's great to hear that you found Issy and Molly really friendly and helpful.

5/5

Trustpilot

Jasmine Gyde

Jasmine Gyde is wonderful. She was allocated to my property earlier last year and despite having to navigate through some challenges, she always works to deliver. A very friendly, sweet and selfless individual who will go above and beyond. Jasmine is an asset to Andrews. 💯

Ishaq · 31 May 2024

Agent replied · 26 October 2024

Hi Ishaq, thank you for sharing your experience, we know that Jasmine will really appreciate seeing your kind feedback. Brilliant to see she was of such help to you when you needed her! Thanks again, Rhys

5/5

Trustpilot

Helpful staff and quick to respond

Shamiya was lovely, very friendly and helpful and very quick to respond to any emails or phone calls when I needed her. She helped me secure a rental within a couple of days after months of searching and disappointment.

Jake · 26 September 2024

Agent replied · 26 October 2024

Thank you, Jake. It's great to hear Shamiya provided such excellent service and helped you secure a rental quickly. We hope you enjoy your new home.

5/5

Trustpilot

Excellent valuation advice

We recently had a valuation visit from Catherine Turner of the Bear Flat office. Catherine was extremely knowledgeable and personable and gave us excellent advice. This has given us just the information we need at this stage of our potential sale.

Stephen · 21 August 2024

Agent replied · 26 October 2024

Thank you, Stephen. We're very happy to hear that Catherine provided you with valuable advice and a positive experience. Please get in touch again when you decide to sell.

5/5

Trustpilot

Positive Experience

George at Andrews was very personable and friendly. He ensured our needs were always met, and kept us up to date regularly with our house purchase. We found the service from Andrew's very professional, efficient and would recommend.

Iona · 16 March 2026

Agent replied · 21 March 2026

Dear Iona Holmes, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with George and our team. Your recommendation means a lot to us. We look forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

I had a good experience with Andrews…

I had a good experience with Andrews group. Sammi was very kind and took his time showing me around the property and discussed all the necessary details at length. He made sure to answer all my queries. Good customer service!!👍

Jugal · 30 August 2024

Agent replied · 26 October 2024

Thank you, Jugal. Your feedback on the positive viewing experience with Sammi is greatly appreciated.

5/5

Trustpilot

Exceptional Service - Isaac Made Buying a House a Breeze!

If you're looking for a real estate agent who goes above and beyond, then look no further than Isaac, he works for Andrews. We recently purchased a house, and Isaac's support throughout the entire process was nothing short of incredible.From the very beginning, Isaac was incredibly knowledgeable and patient. He took the time to understand our needs and wants in a home, and he never made us feel pressured to settle for anything less than perfect. He was always available to answer our questions, no matter how big or small, and his communication was prompt and clear.One of the things we appreciated most about Isaac was his positive and reassuring attitude. Buying a house can be stressful, but Isaac always kept us calm and informed. When things slowed down during the process, he was there to reassure us and keep us moving forward.We honestly couldn't have asked for a better experience. Isaac is a true professional, and we highly recommend him to anyone looking to buy or sell a home. In fact, we can't wait to recommend him to our friends and family.

Juliana · 10 April 2024

5/5

Trustpilot

Paul and Elliot were excellent and…

Paul and Elliot were excellent and clearly know the local market extremely well. Provided us with good advice and pitched the property price just right.We have consistently used Andrews over many years and have always received excellent service.

John · 30 September 2024

Agent replied · 26 October 2024

Thank you, John! We're thrilled to hear that Paul and Elliot provided excellent service and valuable advice. Your continued trust in Andrews means a lot to us.

1/5

Trustpilot

I had the extreme misfortune to rent a…

I had the extreme misfortune to rent a property from Andrews in the South Wales area. Portfolio Property Manager was Nicola Holdaway. What a vile company to deal with, rude and obnoxious staff who couldn't care less. Getting any response from her was a nightmare, so unprofessional, I would not recommend this company and will certainly never use them again.

Jude · 24 June 2023

Agent replied · 26 October 2024

Jude,Thank you for reviewing Andrews. I'm sorry to hear about your experience. I would welcome the chance to investigate what has happened so that we can ensure we take any corrective action. Delivering strong customer experiences is very important to us.If you were willing to drop me a line at choward@andrewsonline.co.uk I would be most grateful.Kind regardsCarl HowardGroup CEO, Andrews

5/5

Trustpilot

I highly recommend Andrews and the nice…

I highly recommend Andrews and the nice lady, Shamiya explained in detail and was friendly in today's viewing. They initially matched a property within our criteria and the details too were accurate as per the property advertisement. Thanks Shamiya and your team.

Yasasvi · 2 July 2024

Agent replied · 26 October 2024

Hi Yasasvi, fantastic to see you had such a brilliant experience with Shamiya and the team. We wish you all the best with your property search. Thanks, Rhys

5/5

Google

Andrews staff all worked together to guide us through the whole process with great care. They answered our concerns and were always available to speak to. We felt treated like family. Thanks to Bruce for setting up the sale of our house so professionally. Special thanks to Roger for his tireless efforts to ensure that we finally exchanged contracts, and for always being cheerful and helpful.

Nigel · 23 October 2022

Agent replied · 22 October 2024

Dear Mr & Mrs Croxford, thank you so much for the positive review, we wish you all the best for the future and know that you will be very happy in your new home.

5/5

Trustpilot

Greg Lines was incredibly helpful

Greg Lines was incredibly helpful. I left my key inside my flat and unfortunately was locked out but Greg lent me a spare set so I was able to get back into my flat. Thank you!

Natasha · 4 October 2024

Agent replied · 26 October 2024

Thanks for your review, Natasha. Glad that Greg was able to help you.

5/5

Trustpilot

Fantastic experience with the andrews…

Fantastic experience with the andrews downend sales team. Although we didnt make an offer we were allowed to view twice right at the end of the day and it was last minute. Antonia was very responsive and answered all of our questions.

Ryan · 26 June 2024

Agent replied · 26 October 2024

Hi Ryan, thanks for the review. Great to hear you had a fantastic experience with us and we wish you all the best with your property search. Thanks, Rhys

5/5

Trustpilot

Thanks Shamiya Simpson

Thanks Shamiya Simpson, had a wonderful experience with you. You are so lovely in engaging the Tenants. So polite and have good mannerism. Clear in answer to queris, sure I will recommend you to all. Thanks Andrew Property Group

Brijesh · 15 August 2024

Agent replied · 26 October 2024

Thank you, Brijesh. It's great to hear about your positive experience with Shamiya. Your recommendation means a lot to us.

5/5

Trustpilot

Great service from Andrews

Great service from Andrews! Shamiya was so lovely and friendly and gave us an informative tour of the property and didn't rush the viewing at all. She was a pleasure to deal with. Would definitely recommend!

CH · 1 October 2024

Agent replied · 26 October 2024

Thank you for your kind words, We're thrilled to hear that Shamiya provided you with a great experience. Your recommendation means a lot to us!

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Read Andrews's Google reviews

Questions about Andrews Sutton

How many reviews does Andrews Sutton have?

Andrews's Sutton office has 2,090 reviews across two platforms: 174 on Google, 1,916 on Trustpilot (across the whole business).

What is Andrews Sutton's rating?

Andrews Sutton is rated 4.9 out of 5 across all 2,090 reviews, and 4.9 out of 5 on Google from 174 reviews.

Has Andrews won any awards?

Yes. In The Trusted Agent 2026 awards: Andrews, Sutton won Trusted Agent.

Where is Andrews's Sutton office?

Andrews Sutton, 7 Grove Road, Sutton, SM1 1BB, SM1 1BB.

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