Trusted Agent profile · Sutton

Andrews Sutton reviews

★★★★★ Excellent

2,053 reviews across 2 platforms

7 Grove Road, Sutton, SM1 1BB, SM1 1BB

Andrews's office in Sutton, at 7 Grove Road, is rated 4.9 out of 5 across 2,053 reviews on two platforms, including 174 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

174

Reviews on Google

This office

Trustpilot logo

1,879

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Sutton office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent

During the rental process, they have been very helpful and ensured that we were fully informed throughout. Everything has been very professional and transparent, couldn't ask for a better service. Daryn Mukoyi has been exemplary in his assistance.

Ryan · 19 March 2026

Agent replied · 21 March 2026

Hi Ryan, thank you for your wonderful feedback! We're thrilled to hear about your positive experience and that Daryn provided exemplary assistance. Your satisfaction is our priority, and we look forward to serving you again. Best regards, Andrews Head Office.

5/5

Trustpilot

Sarah Robinson has been outstanding and…

Sarah Robinson has been outstanding and professional whilst I have been dealing with Andrew’s. She responds immediately and understands the needs of both the tenant and landlord. She is an asset to the company.

Joe · 16 March 2026

Agent replied · 21 March 2026

Dear Joe Niblett, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. She truly is an asset to our team. We appreciate your kind words and look forward to continuing to help you. Best wishes , Lisa

5/5

Trustpilot

Very helpful

Joe has been fantastic at helping me with the changes that have come about with lettings. Very approachable, knowledgeable and willing to help.

Fara · 4 June 2026

Agent replied · 24 June 2026

Hi Fara, Thank you for your wonderful feedback! We're thrilled to hear that Joe has been so helpful and supportive with your lettings experience. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Andrews Head Office

5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Emily and Sophia from Andrews to sell my flat, and I couldn't be happier with the experience. From the very first meeting, they demonstrated professionalism and a deep understanding of the local market.Their marketing strategy was impressive, showcasing my property beautifully and attracting a lot of interest. Throughout the process, Emily and Sophia kept me informed and provided valuable insights, making the entire experience smooth and stress-free.Thanks to their expertise, my flat sold quickly and at a great price. I highly recommend Andrews to anyone looking to buy or sell a property. They truly go above and beyond for their clients!

Elen · 19 October 2024

Agent replied · 26 October 2024

Thank you, Elen! We're thrilled to hear about your positive experience with Emily and Sophia. Your kind words and recommendation mean a lot to us. Congratulations on the successful sale of your flat! Best wishes , Lisa

5/5

Google

Antoine, Bruce and the team were brilliant. Always on hand to answer questions and make the process of selling a little easier. Would have no hesitation recommending Andrews to anyone selling a property in the area.

John · 16 February 2026

Agent replied · 16 April 2026

Thank you, John, for your fantastic review! We're thrilled to hear that Antoine, Bruce, and the team made your selling experience easier. Your recommendation means a lot to us. If you need anything in the future, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

Rebekah was warm and friendly

Rebekah was warm and friendly. Very professional and courteous. Incredibly well presented and great fun. A credit to her profession. Although her sense of direction on roundabouts is questionable. 🤣🤣🤣 She's lovely.

Andy · 18 March 2026

Agent replied · 21 March 2026

Dear Andy , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. We'll be sure to share your kind words with her. Best wishes , Lisa

5/5

Google

Top quality service from start to finish - Max and Antoine were great throughout the process of selling our house. They were proactive, professional and provided prompt and detailed feedback after each viewing which was hugely appreciated. Thank you!

Benjamin · 16 January 2026

Agent replied · 16 April 2026

Dear Benjamin, Thank you for your wonderful review! We're thrilled to hear that Max and Antoine provided top-quality service throughout your home-selling process. Your feedback is greatly appreciated, and we're delighted to have met your expectations. Best regards, Andrews Carshalton Team

5/5

Google

Antoine has been amazing throughout the whole process. From a great first meeting where he came to value the property and advice on what work needed doing, he was even supportive of us talking to other estate agents to make sure we were …

Will · 16 November 2025

Agent replied · 16 April 2026

Hi Will, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Antoine and our team. Your satisfaction is our priority, and we're glad we could make the process seamless for you. We appreciate your trust in Andrews. Best wishes , Lisa

5/5

Trustpilot

Excellent service from Shamiya!

My viewing was memorable, largely due to the friendly, enthusiastic and knowledgeable young lady, Shamiya who showed me around. Shamiya happily listened to my moans about how difficult and stressful it has been trying to find a new home, she seemed genuinely caring & empathetic around my current circumstances and seemed really quite happy that I appeared pleased the home seemed really suitable for myself and my son. I feel Shamiya has been an excellent representative for the company, showing her passion and genuine caring nature toward me as a client.I think this young lady will serve this company well and I wish her much luck for her future career...Please give her a pay rise! We need more young people with this positive and enthusiastic attitude in this world. Thank you Shamiya.

Samantha · 27 August 2024

Agent replied · 26 October 2024

Thank you, Samantha, for your kind words about Shamiya. We're thrilled to hear she made your viewing experience memorable and positive. We'll be sure to pass along your praise to her. Best wishes in finding your new home!

5/5

Trustpilot

Zubear was a very reliable throughout…

Zubear was a very reliable throughout the whole experience. All calls and emails replied to promptly. Zubear and Duane were great support. Would strongly recommend with their level of support.

P · 10 March 2026

Agent replied · 21 March 2026

Thank you for your wonderful feedback! We're thrilled to hear that Zubear and Duane provided excellent support. Your recommendation means a lot to us. We look forward to seeing you again in the future. Best wishes , Lisa

5/5

Trustpilot

Amazing and professional

I really don’t know where to start. Kish was fantastic from the beginning until the end of my selling process.I originally thought his fees were too high but he assured me he would put the work in, to earn the money and I 100% agree that he did and I would’ve actually paid him a lot more. He was worth his weight in gold. Selling a house is stressful enough but Kish and his team went way above and beyond their roles to make it as stress free as possible. I’d never sold a property before so kept asking silly questions and Kish was always more than happy to help explain it all to me (sometimes more than once), until I completely understood. My solicitor pushed back on alot of things and asked me for things that I’d never heard of but Kish helped me work my way through the legal jargon and got me across the line on many occasions. The entire team were super professional and efficient and had great knowledge of the entire process (including the solicitors roles). If Kish ever did take a well deserved day off he would make sure that one of his colleagues were up to date with my case and they would email me to let me know they were on hand ready for anything I needed.In summary, I really can’t express how good Kish and his team were for my selling process. So if you’d like a seamless sale (or buying I’m guessing) then I would highly recommend booking through Kish/Andrew’s!

Nicola · 12 August 2024

Agent replied · 26 October 2024

Thank you, Nicola! We're thrilled to hear about your positive experience with Kish and our team. Your kind words and recommendation mean a lot to us. We're glad we could make your selling process smooth and stress-free.

5/5

Google

Antoine and the whole team are fantastic at Andrews. From purchasing with them to selling 4 years later, their level of customer service cannot be rivalled. Their approach and knowledge of the market has made for a very smooth journey on what is typically quite stressful. Thank you to Antoine and the whole team.

S · 25 July 2025

Agent replied · 22 October 2024

Thank you, for your wonderful feedback! We're thrilled to hear about your positive experience with Antoine and our team. Your satisfaction is our top priority, and we're glad we could make your journey smooth. We appreciate your trust in Andrews Sutton. Best wishes, Jake

5/5

Trustpilot

Viewing with Shamiya

I recently had the pleasure of viewing a property with Shamiya, and I must say, the experience was outstanding from start to finish. Shamiya's professionalism, attention to detail, and genuine enthusiasm made the entire process smooth and enjoyable.From the moment we met, Shamiya was welcoming and approachable, making me feel comfortable as she guided me through the property. She was incredibly knowledgeable about the property and the area, answering all my questions with ease and providing valuable insights that helped me envision how the space could work for me.What stood out the most was Shamiya's dedication to understanding my needs and preferences. She took the time to listen to what I was looking for and highlighted features of the property that aligned with my criteria. Her personalized approach made me feel like more than just another client, and I truly appreciated her efforts in ensuring the property was a perfect fit.Overall, Shamiya exceeded my expectations in every way. Her expertise and friendly demeanor made this one of the best viewing experiences I've had. I would highly recommend her to anyone looking for a property, you're in great hands with Shamiya!Thank you, Shamiya, for making this process so enjoyable.

Jerone · 12 August 2024

Agent replied · 26 October 2024

Thank you, Jerone & Ikran, for your kind words! We're thrilled to hear about your positive experience with Shamiya. Your feedback is greatly appreciated, and we'll be sure to share it with her.

5/5

Trustpilot

We at HomeCert Ltd have had the…

We at HomeCert Ltd have had the pleasure of working with Louise at Andrews Property Management for quite some time now, and we cannot speak highly enough of her professionalism and dedication. Our team, specialising in electrical, gas, and plumbing services, has collaborated with many property managers over the years, but Louise stands out for several reasons.Louise is exceptionally organised and ensures that every job runs smoothly. Her clear communication and attention to detail make our work much more efficient and enjoyable. She always provides us with the necessary information upfront, which helps us prepare adequately and deliver our services to the highest standard.What truly sets Louise apart is her commitment to both her clients and the teams she works with. She understands the importance of timely interventions and maintenance, always coordinating schedules to minimise inconvenience for tenants and owners alike. Her proactive approach ensures that issues are addressed promptly, preventing minor problems from escalating.Moreover, Louise's friendly and approachable demeanour makes her a joy to work with. She values the expertise and input of her partners, fostering a collaborative environment that benefits everyone involved. Her reliability and integrity have made her a trusted partner of HomeCert Ltd, and we look forward to continuing our successful collaboration.In summary, Louise is a stellar professional whose dedication and expertise significantly enhance the efficiency and effectiveness of Andrews Property Management. We highly recommend her to anyone seeking top-notch property management services.

HomeCert · 22 July 2024

Agent replied · 26 October 2024

What an amazing review! We know that Louise will certainly appreciate the high praise indeed. We know she takes great pride in her work so it's brilliant to see that pride and effort recognised. Thanks again, Rhys

5/5

Trustpilot

Michael & Andrews, the right place to rent

Michael was extremely helpful, kind, attentive and positive during the whole process of renting. He made sure that everything was fine for us, working in our times and in our well being. I cannot be thankful enough for all what he did: his availability at answering the calls, doing the viewings for the property in our available times, speaking with tenants and Landlord to make it possible. We knew it was the right place for us from the moment he answered the phone and started talking.

Kelly · 22 July 2024

Agent replied · 26 October 2024

Hi Kelly, thanks for the five star review. It's brilliant to see that Michael was so helpful to you, from viewing all the way through. We hope you settle in to your new home! Thanks, Rhys

5/5

Trustpilot

Great experience working with Karolina and Andrew’s.

Working with Karolina was an excellent experience. She is organized, immediately responsive and highly professional in all

Rory · 4 June 2026

Agent replied · 24 June 2026

Hi Rory, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Karolina. Your recommendation means a lot to us. We look forward to assisting you again in the future. Best regards, Andrews Head Office

5/5

Trustpilot

Goes the extra mile to help

Rana is one of the most professional agents I have met; she has been fast to respond to all my (many!) queries and anything that she didn’t know she went the extra mile to find out for me. She’s been helpful throughout the process so far, which can be complicated and stressful, but I have confidence that the process would be as smooth as possible with Andrews given my dealings with them so far.

Emily · 22 October 2024

Agent replied · 26 October 2024

Thank you, Emily! We're thrilled to hear about your positive experience with Rana. Your confidence in our service means a lot to us. Best wishes , Lisa

5/5

Trustpilot

Andrews - extremely professional service

Andrews have been really proactive in helping to match me with the right property to buy and, unlike some other local estate agents, regularly sent me suitable property details. Sophia Robinson, in particular, understood exactly what I was looking for and kept me informed with regular updates once I had submitted an offer. I viewed properties with 9 different estate agents in the area, and ended up buying with Andrews. I would 100% recommend Sophia, and Andrews, to anyone who is looking to buy a property in this area; very professional, very efficient and really friendly.

Ms · 11 July 2024

Agent replied · 26 October 2024

Thank you for the five star review. Amazing to see that Sophia and the team listened to your needs before letting you know of properties that we thought would be suitable. We are so pleased you've managed to find your next home with us! Thanks again, Rhys

5/5

Trustpilot

I just wanted to say a big thank you to…

I just wanted to say a big thank you to Ella and Shannon for helping me start my new journey!

AlexisA · 5 May 2026

Agent replied · 28 May 2026

Dear Alexis , Thank you for your wonderful feedback! We're thrilled to hear that Ella and Shannon made your experience smooth and enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Enjoy your new journey! Best wishes , Lisa

5/5

Trustpilot

Awesome customer care

Andrew's has been our partner in our journey to finally acquire our first home. From the start of the process up to us having our completion date they have been very helpful every step of the way. Sophia and Zak both have been very accommodating and kept things in order and made sure that we understood all the important details. Thanks to Keith as well who was constantly following things up nearing contract exchange and making sure that both parties come up with a mutually beneficial completion date. Thanks everyone

Jason · 3 July 2024

Agent replied · 26 October 2024

Hi Jason, thank you so much for sharing your experience with us. Great to see Sophia and Zak have been so helpful to you and kept everything ticking along. Thanks again, Rhys

5/5

Trustpilot

The staff was so friendly very kind

The staff was so friendly very kind, caring and so helpful. Maria was very kind always smilling and ready to help . Ed was very kind too and very helpful,he helped me with references application form was very patience also came to help me with my key for my new flat as couldn't opened it . Mikesh i spoke on phone was very kind too and very helpful. Thank you very much for have such a great team to help with renting .Kind regardsPadmini Paumben

Padmini · 2 July 2024

Agent replied · 26 October 2024

Thank you so much for taking the time to leave us a review. Great to see that Ed and Maria have been so helpful to you. We know Mikesh will also appreciate you acknowledging his efforts. Thanks again, Rhys

5/5

Google

I have just completed on a purchase via Andrews. Roger and Antoine were dealing with this and I have to say it was a very pleasant experience. They were both professional, courteous, very helpful and always available to answer questions. I had a negative experience when selling a property via different estate agents a couple of years ago but Roger and Antoine have restored my faith in the profession! Thanks for helping to make the process an easy one and I love my new home!

Kim · 24 June 2024

Agent replied · 22 October 2024

Hi Kim, congratulations on your purchase and what a brilliant review! We are so pleased that Roger and Antoine were able to restore your faith in estate agents, we know they work incredibly hard to support our customers so it's brilliant to see their efforts recognised. Thanks again for sharing, Rhys.

5/5

Trustpilot

Our agent was Lisa's Bird Parsons.

Our agent was Lisa's Bird Parsons.Who is very friendly polite efficient and knowledgeable. She certainly had her work cut, as our sale in the end involved 3 properties.Luckily we chose our own very efficient solicitor, who is brilliant. Sadly our buyers used one of your recommendations, who was absolutely hopeless, and what should have taken 8-10 wks took almost 6 months.Lisa twice as much to sort because of this. But remained brilliant throughout.

Penny · 10 October 2024

Agent replied · 26 October 2024

Thank you, Penny! For your kind words about Lisa. We're glad she could assist you effectively despite the challenges. We appreciate your feedback and will review our recommended solicitor list to ensure better experiences in the future. Best wishes, Jake

4/5

Trustpilot

So far it's been a good experience

So far it's been a good experience, they have been communicating with me from the time I applied for the house to now, called me today to find out if I could make it to the viewing, though I wasn't around but my husband was able to make it, hopefully it's going to be a great relationship from here onwards.

Customer · 22 June 2026

Agent replied · 26 October 2024

Thank you for your feedback! We're delighted to hear about your positive experience with Rebekah and our team. We look forward to continuing to provide excellent service and building a great relationship with you. If you need any further assistance, feel free to reach out. Best wishes , Lisa

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Andrews's Google reviews

Questions about Andrews Sutton

How many reviews does Andrews Sutton have?

Andrews's Sutton office has 2,053 reviews across two platforms: 174 on Google, 1,879 on Trustpilot (across the whole business).

What is Andrews Sutton's rating?

Andrews Sutton is rated 4.9 out of 5 across all 2,053 reviews, and 4.9 out of 5 on Google from 174 reviews.

Has Andrews won any awards?

Yes. In The Trusted Agent 2026 awards: Andrews, Sutton won Trusted Agent.

Where is Andrews's Sutton office?

Andrews Sutton, 7 Grove Road, Sutton, SM1 1BB, SM1 1BB.

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