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★★★★★
50 reviews across 1 platform
55 Holland Road, Sutton Coldfield & Erdington B72 1RQ
Part of Newton Fallowell, see every office.
Newton Fallowell's Sutton Coldfield & Erdington office at 55 Holland Road is rated 4.2 out of 5 across 50 reviews on 1 platform, including 50 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the Sutton Coldfield & Erdington office, from every platform, shown as written. First names only.
5/5
GoogleThey are trying really hard to meet your expectations. David is a really good guy.
Ionut, thank you for the five star review and your kind words about David. We're glad that he was able to help your property and we hope to see you again soon!
1/5
Googlenot sure how they managed to get so many positive comments. I will try to be as objective as I can with mine. This I believe applies to both - tenant and a landlord point of view. Please consider it before chosing this company. - When I decided to rent a flat from this agent they sent a wrong document to my employeer causing confusion among my HR department people. - Parking pertmitt was not handed over to me on time which resulted in a charge notice noone refunded me for. - During the whole tenancy period (over 2 years) only once did they come to inspect the flat - and that was forced upon them by the landlord - I should get a deposit back within 7 days after signing a document. It actually took 37 days which most likely was because I started the dispute claim via DPS As a plus I can add that the people are friendly but they do not offer value for the money you pay. Things do not get done in time resulting in further issues.
1/5
GoogleThis letting agents cannot be trusted, after returning keys I was assured by office manager David Merriman that my deposit will be returned in full with in 2 weeks. Now, 7 weeks later, many emails and phone calls still didn't receive it! No explanation, just misleading information. Not recommending to anyone.
Thank you for your feedback Adam, I'm sorry to hear that we're not living up to the level of service you expect. I've reached out to our team and asked them to look into this further with you - please reach out on 0121 270 9744 so they can get in touch with you directly and resolve this as soon as possible.
5/5
GoogleBy far the best estate agent experience I’ve had. Dave, Chris and Sophie did an amazing job. They were always so helpful and kept me constantly updated along the way. I would definitely recommend them.
Thank you for your review
5/5
GoogleDealt with Newton Fallowell and Sophie when purchasing a property in Sutton and she was very helpful and responded to all emails/calls pretty much straight away even when not in the office.PositiveResponsiveness, Quality, Professionalism
Thank you Jonathan
5/5
GoogleRecently moved into a property on kings court, very happy with the service. From start to finish highly recommended newton fallowell
Mitchel, thanks so much for your kind words! I'm glad to hear you're happy with the service and that we were able to make a good impression on you. Thank you again for taking the time to share your experience with us.
5/5
GoogleVery helpful from start to finish. Tom and Dave where great threw the whole thing. Mario.
Thank you so much for your review Mario! We are very happy to hear that our team was able to help you through the process and we hope that we can continue to be of service in the future.
1/5
GoogleDo not use these estate agents, seeking legal services against them for not returning deposit ,they wont do repairs or contack youNegativeResponsiveness, Quality, Professionalism
I'm sorry to hear you've been having difficulties with Newton Fallowell, Craig. I'll be sure to pass on your feedback to the team here and we will try our best to resolve any outstanding issues.
5/5
GoogleDave Merriman worked exceptionally hard liaising with the buyers and solicitors to sell my apartment for me. Couldn’t have been happier with the service I received.PositiveResponsiveness, Quality, Professionalism, Value
Dave is a great asset to our team and we're so glad that you were happy with the service he provided. We hope your new home provides everything you need!
5/5
GoogleMade selling our house easy. Attentive, thorough and communicated exceptionally throughout. Experience with other agencies no comparison. Better pictures, more detailed and in depth view and honest too.
Thank you, Andrew. I'm glad to hear that our team made the process of selling your home a success! We look forward to hearing from you again in the future.
5/5
GoogleExcellent service, pleasant and efficient staff go above and beyond to help. Thank you for all your help in the sale of my property. Would highly recommend.
5/5
GoogleGreat staff, made the process of buying my first buy to let very straight forward. They now manage my property and secured a tenant within a week, couldn't be happier.
Thank you for choosing to work with Newton Fallowell, Michael. I'm glad that we were able to help make the process of buying your first buy-to-let property straightforward and successful! We're honored that you chose us as your partner in managing your property and appreciate hearing about how quickly we secured a tenant for it. Thank you again for providing feedback on our service - we hope this is just the beginning of many happy years together!
5/5
GoogleVery good reliable happy and helpful thank You for all your support
Thank you for your feedback Katie! We are so happy to hear that you found our team helpful and reliable, we appreciate the time you took to review us.
5/5
GoogleHighly recommend, very helpful with selling my property. Excellent service and efficient staff.
5/5
GoogleGreat company amazing and helpful staff really help you through everything every step of the way ur never left in the dark wondering what’s going on one of the most professional estate agents I’ve dealt with wouldn’t go anywhere else 😊😊 …
1/5
GoogleDon't reply to messages or return phone call not a good service
Thank you for your feedback, Lisa. We're sorry to hear that we weren't able to reach out and respond in a timely manner. I'll make sure this is passed on to our team so we can work on improving our customer support.
5/5
GoogleDavid and Tom have been really helpful with processing our new house. First time getting a house through this estate agent and they have been very helpful and helped us through every step of the process. Highly recommend.
5/5
GoogleGreat experience with Newton Fallowell. All the staff were kind and helpful. Would definitely recommend!
Thank you Grace for your review of our team. It's great to see that the staff at Newton Fallowell were able to make your experience a pleasant one! We're so happy to hear that you would recommend us and I'll be sure to share this with our team, they will be delighted. Thank you again for taking the time to leave feedback, it's really appreciated.
5/5
Google5* customer service - friendly team, professional process, honest advice. Would recommend to anyone!
We're so glad to hear you had a positive experience with us! We strive for exceptional customer service and it's great to know we've succeeded in this area. Thank you for your time and taking the time to review our services, Rowina.
5/5
GoogleVery helpful team always happy to help where they can
5/5
GoogleAbsolutely brilliant services, helped out a lot with the flat and are good people. Would highly recommend
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Thanks for taking the time to leave feedback, Warren! I'm sorry to hear you didn't have a great experience. We're always looking for ways to improve our services and your input is incredibly valuable. If there's anything specific about your experience that we can address, please reach us out at 0121 270 9744.
4/5
GoogleRating only, no written review.
Thank you for your review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Newton Fallowell's Sutton Coldfield & Erdington office has 50 reviews across 1 platform: 50 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Newton Fallowell Coldfield & Erdington is rated 4.2 out of 5 across all 50 reviews, and 4.2 out of 5 on Google from 50 reviews, checked 9 October 2026.
Newton Fallowell Coldfield & Erdington, 55 Holland Road, Sutton Coldfield & Erdington B72 1RQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.