Trusted Agent profile · Sutterton
★★★★★
1,019 reviews across 2 platforms
Station Road, Sutterton, PE20 2JX
Gleeson Homes Midlands's office in Sutterton, at Station Road, is rated 3.6 out of 5 across 1,019 reviews on two platforms, including 8 Google reviews rated 3.8.
Every review we hold for the Sutterton office, from every platform, shown as written. First names only.
5/5
TrustpilotGleeson houses are affordable and quality
I like the quality and the affordable house I bought from Gleeson with their extra ordinary staff Jackie.
Thank you for your review KwadwoWe are pleased to hear that you are happy with the quality of your new Gleeson home, and the service received from our Sales Executive Jackie.We will be sure to share your feedback with her, and the site team.Kind RegardsGleeson Homes
5/5
TrustpilotExcellent communication
Since buying our house in 2017, I have seen a huge improvement in the customer care at Gleeson Homes, especially in the last couple of weeks when i have had a couple of issues with a leak & a crack in my bathroom. I have had 2 visits from a lovely and very helpful man called Ged whilst having fantastic communication with a lady in the office called Kit. The portal that has now been put in place on the website is a quick and easy way to send a description and upload a photo of the defect. Thank you for your help.. Ashley
1/5
TrustpilotDo you want be healthy?
Will you want be healthy? Avoid any business with them.They are very, very, very poor quality. You couldn't find all mistakes, neglected and intentional scams during the inspection. There are a lot of hidden mistakes even during usage of hauses are invisible. Few of mistakes are visible when warranty runs out and you are alone with mistakes. And them could be costly.They do not repair all complains. Only easy for to do. Gleeson hasn't obdusman and is not available independent negotiator. If you have any dispute with them, only in the court. I move in as first on estate and I have watching progress when hauses growed. You will not see that. Believe meIt was a worster spend money in my live.
1/5
TrustpilotGleeson Homes Rosebank Liverpool
Moved into Gleeson homes Rosebank Liverpool in July been the worst time of our lives. So much stuff not completed I would be here forever trying to write it all down. Right now our lives feel ruined. The beautiful new build we where promised is nothing short of a home from hell. Uneven walls, wrong pipes, Ill fitting plugs, non working plugs, faulty electrics, half done plastering, vinyl floor cut short and bumpy, carpet miss laid and bumpy, windows doors bathrooms all not sealed properly, things we paid for not done, spent the first few months with a front door on what should of been our back door and when they finally fitted the right back door they ruined all the walls around it, let themselves into our hone and ripped our kitchen out without permission to get to a blocked drain and then when they re fitted our kitchen the cupboards left with holes and dints in huge hole is the wall so you can see insulation, broken extractor fans, cracks everywhere, bits of skirting missing, panels of the cupboards missing. We also had to fight for a path in front of our house as it wasn’t disability friendly (just covered with stones) as my partner has to sometimes use a wheelchair. Honestly I could go on but the list is endless. We new there would be snags but this is more than snags. The original building manager has been sacked because the state of all the houses in the site, and the amount of complaints he got (he had an awful attitude and couldn’t control his staff or his own temper) So now currently we have had to live in a dusty house as they have had to re-plaster and re paint everywhere and waiting for a new kitchen and honestly the dust is so thick. They wouldn’t accommodate us and just kept saying we will hoover even though the plasterer was saying that it wasn’t safe to be there because the dust will keep falling. All my lovely new and old belongings are ruined and all stuff is just dirty. The new plasterer and electrician have said our home looks like it was done by cow boy builders and it’s the worst they have ever seen. But honestly when you see these things in the media you never think it would happen to you. Our lives are currently ruined.
5/5
TrustpilotGoing above and beyond to help out
Going above and beyond to help out. Excellent engagement with client,taking time to explain .
Thank you for your reviewWe really appreciate you taking the time to feed back to us in this wayKind RegardsGleeson Homes
1/5
TrustpilotBe aware of extending completion dates.
I recently reserved a new Gleeson property on their Grimsby Development.Following this I decided to read some of the reviews that other purchasers had left on various media sites. At the time I thought some of the comments were a bit harsh, BUT HOW WRONG I WAS. In hindsight I ought to have read the reviews first.Once I had Exchanged Contacts for the property and paid my deposit, that's when the completion date of the property started getting extended. I sent a complaint email to the CEO but never received any response from it. I assume he receives that many he just ignores them or passes them on to someone else that does just the same. My advice to other prospective purchasers has to be get a firm completion date before parting with your money unless you are very flexible on your move-in date.
1/5
TrustpilotStay away
Stay away. I will not be dealing with this company again, I'm just glad I didn't go any further than the initial stages as that was enough stress. They put the prices up even after they have agreed an initial price with you, if that's the kind of management that's running Gleeson, I don't know what house quality can be expected and I'd rather not know, just be careful with your hard earned money with this company.
1/5
Trustpilot0*. If you value your money and time, do not buy from Gleesons
Problem after problem. Bought our home a year ago and had issues since completion. The reviews say it all
Good MorningWe are sorry to hear that you have had some issues with your new home. Please ensure any issues are reported via your My Gleeson portal. As a responsible developer, we will be sure to attend to any issues that fall within he scope of your 10 NHBC Buildmark warranty, the first two years of which are our responsibility.Kind RegardsGleeson Homes
5/5
TrustpilotGreat help and advise
I recently went to the show houses in Middlestone meadows near Spennymoor the advisors called Jane she went out of her way to show me what houses are available at this time and general advice Regards Colin
Hi Colin, thank you for your review. It is much appreciated and Jane will appreciate the great feedback. Regards
1/5
TrustpilotHorrible company to work for
Horrible company to work for, the work load is gruelling, the pay is so low it’s offending. The site agents are all friends from people “above” you know what It means it’s them against you that’s how this company runs it’s sites and that is every single site! Your lucky to be paid what you are owed. Never ever again will I ever work for gleeson homes the industry would be a better place without them
5/5
TrustpilotSharon and Josh at Rainsborough park…
Sharon and Josh at Rainsborough park have been amazing the full journey and can’t thank them enough!
Thank you for your kind review Sophie.It's great to hear how well you have been looked after through your entire Gleeson journey.We will be sure to pass your kind words onto the team at Rainsborough ParkKind RegardsGleeson Homes
3/5
TrustpilotGreat service from sales team
Great service from sales team. Unfortunately we've had a lot of issues with the house such as leaking pipes onto kitchen ceiling, door wouldn't lock properly, paint splashes etc. So we were not as happy with the finish of the house
Hi Mrs Warhurst, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
5/5
TrustpilotPurchased my first house with gleeson 2…
Purchased my first house with gleeson 2 years ago next month. Was very satisfied with everything from the get go, the sales team were fantastic with helping me out as I was new to the full process
Hi Daniel, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
1/5
TrustpilotWe do not recommend houses from…
We do not recommend houses from Glessson, they are delivered in an unfinished state, built quickly, not correctly! Lots of basic bugs, all beautifully before picking up the keys. After that, no contact, they promise it ends there, the two-year warranty is just a lie! A lot to write but why - watch out for them!!!!!
3/5
TrustpilotVery helpful
Very helpful, lovely sales team. Took good care of me and kept me informed every step
Thanks you for your kind words CatherineIts great to hear that our sales team have looked after you so well and have left a lasting positive impression on you!Kind regardsGleeson Homes
5/5
TrustpilotGrate customer service from kit today…
Grate customer service from kit today at Gleeson homes called me to give a emergency telephone number while lock down .This is my 2nd glesson home from Ashley and David sales to kit in head office and jack on site ( who sadly left) all my snags got done by jack very quickly had problem with shower Mb heating was out all problems delt with ...today was a nice touch of kit ..Thank you kit
1/5
TrustpilotStay clear of gleeson homes!
Stay clear of gleeson homes, full of cowboys, probably picked the “builders” up from the job centre and told them to do their best, weeks old houses are damp and mouldy the company are damaging pre existing houses purely to make a profit and refuse to fix thousands of pounds worth of damage they have caused, avoid at all costs.
5/5
TrustpilotGreat experience with Tina
Great experience with Tina Friendly, knowledgeable,Very helpful.Thank you 😊
Thank you for your review IsabellaWe really appreciate your kind works regarding your recent experience meeting our sales executive Tina.Thank you for taking the time to leave us your feedback.Kind RegardsGleeson Homes
1/5
TrustpilotWorst house builders in the country by…
Worst house builders in the country by far!!! Absolute cowboysCan't believe they have the cheek to sign houses off the brickworks appalling even after repairs it's still terrible, snags are all apparently repaired but to an absolute appalling standard mould everywhere gardens are awfull nothing but kids building these houses PLEASE AVOID THEM DO NOT BUY!!!!!!!!!!
5/5
TrustpilotThe sales team is really helpful
The sales team is really helpful. All the staffs are really professional.
Thank you for your review ElvisYour kind words are really appreciated!Many thanksGleeson Homes
5/5
TrustpilotKaren wolley ,She was amazing and…
Karen wolley ,She was amazing and straight to the point and well detailed
Thank you for your review Damilare.We are pleased to hear how well our Sales Executive Karen is looking after you - please do not hesitate to call her should you need any further assistance.Kind RegardsGleeson Homes
5/5
TrustpilotI am so pleased with the staff at…
I am so pleased with the staff at balderstone site especially jamie who has been so helpful, he was very approachable and made our journey so pleasant and stress free. Very friendly and supportive. Thankyou for all the help.
Hi Rehana. Thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotNo complaints whatsoever
No complaints whatsoever, from sales to builders, always happy to help.
Thank you for your reviewWe are pleased to hear youare happy with your Gleeson experience, and we will strive to ensure that continues in the futureKind RegardsGleeson Homes
5/5
TrustpilotWe Completed End of June 2019
We Completed End of June 2019, Carlisle Park have been so lovely, of course we had a couple of small snagging issues once moved in but they have immediately come out to fix them.We put the issue on Gleeson internet in the evening and by 9.30 the next morning they are arranging to come and sort it immediately. We would recommend any one to buy a home from Gleeson’s first class service all the way.
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