Gleeson Homes Midlands Sutterton reviews

★★★★★ 1/5

Trustpilot

Take your hard earned money elsewhere! This company does not care. Don’t purchase a gleeson homes unless you want hell on earth.

Do not ever buy a house from gleeson homes! Take your hard earned money elsewhere. They are an absolutely disgusting company to deal with, they always deflect blame onto the customers rather than admitting liability themselves.We have had blocked toilets for 7 months BECAUSE OUR PIPES WERE FILLED WITH EXPANDING FOAM! It took them 7 months of over flowing toilets, a huge leak on Boxing Day, my cat sick and admitted to the vets for them to actually discover they had filled our pipes.I made a complaint and the response I got was that it happened because too many people were involved... too many people were involved because nobody in this company responds to you so you take things further. I had the blocked toilets logged for over a month the last time until someone actually did anything and still then they did nothing. They left us over the whole Christmas period unable to use our upstairs facilities!!! We could use the downstairs toilet and all this while we have a young baby in the house.I’m currently contacting all local papers and radio stations to make them aware and others aware of this awful company.

Emily · 2 February 2022

★★★★★ 5/5

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Mortgage application

I had a beautiful customer service experience with Jackie making the process very smooth and stress free.

Dennis · 18 July 2024

★★★★★ 5/5

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Reservation Process

Dina at Castledene site took us through our reservation process. It was very professional, insightful and straightforward.

Josh · 13 July 2024

★★★★★ 5/5

Trustpilot

This review is purely for the sale…

This review is purely for the sale advisor and not the rubbish company the only good thing about this company is the sales advisor who was so helpful and sympathetic towards us and our needs. She went above and beyond for us would never recommend buying a gleesons home but the sales advisor debrah was lovely

Uzaina · 1 March 2024

★★★★★ 5/5

Trustpilot

Taking its time but good intentions

I initially gave 1 star but to be fair to gleeson and the lovely workers here at hays Park they are sorting things out love the house and location just a few bits left to sort but confident they will sort it I would recommend this development to any prospective buyers

Julie · 3 July 2021

★★★★★ 5/5

Trustpilot

Dream experience!!

Been in our new house around 8 month now, I could not recommend the gleeson blossom park team enough! The service throughout was fantastic but the aftercare exceeded expectations! Micheal and gavin site team have been great. Only downside not having an emergency out of hours number like other builders however I’ve been informed this might change in the near future. Thank you gleeson for such a lovely home and experience!!

Abbie · 25 January 2023

★★★★★ 5/5

Trustpilot

Surprised by the bad reviews

I have been really surprised reading the reviews about gleeson. From the first day we went in the sales office to the present day having been moved in two months, the service by Gleeson has been spot on. Had a couple of snags when moved in but these were fixed within 72 hours without issue. Would definitely recommend purchasing a house on Hawthorn Fields.

LGbLGB · 15 August 2023

★★★★★ 1/5

Trustpilot

Poor customer service

Poor customer service, non professional behaviour, trying to sell house without permanent sewage & Electrical connections.

Majid · 20 July 2024

★★★★★ 5/5

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First time buyer.

First time buyer.Sarah at hays park has been noting but helpful and we can’t wait to see the final build.

OSKAR · 4 May 2024

★★★★★ 5/5

Trustpilot

Hawthorn Fields Wragby

Hawthorn Fields WragbyWe have just purchased a new home from Gleeson homes at Hawthorn fields.We were very impressed by the level of professionalism shown us by Scott the site sales adviser.The service and attention to detail was excellent, every question was answered honestly and the value for money extremely good.I would certainly recommend the builder and this development to anybody wanting a new build.

Kevin · 22 July 2023

★★★★★ 5/5

Trustpilot

5 Star incompetence

I’m giving Gleesons 5 stars for their incompetence. I would not recommend buying from them as they would also get 5 stars for making excuses when reviewing your snag list. Remedial work is shoddy and often makes the problem worse, that’s when they can be bothered to turn up. Absolute rubbish!!!

Jeffrey · 9 May 2024

★★★★★ 1/5

Trustpilot

Abnormal Profits AVOID

We were going through the process of buying a Gleeson Home and visited a number of their sites as they seemed like good value.All a bit unfinihsed looking but...Then we saw their recent accounts just published in which they state the following:Number of homes sold 1,812Average Selling price £145,800Profit per House £41,600That level of profit on low value houses just seems massive and much greater than other housebuilders. Assuming their accounts are accurate (They're audited) and that they pay their workers and suppliers fairly - then they cannot possibly be building houses properly at this cost.It made me suspicious that maybe their houses don't comply with the very stringent Building Regulations.£41,600 average profit per house just seems too high to me for starter homesSomething's definitely amiss

Mike · 9 October 2021

★★★★★ 5/5

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We love this developer!

We love our house! Any problems have always been fixed perfectly and quickly. The site team and sales were incredible through our entire purchase journey. We love the quality of our house and would never look back. Affordable quality homes! 5 stars! Thank you gleeson!

AB · 23 March 2022

★★★★★ 1/5

Trustpilot

Ruined our lives buying a gleeson home

Ruined our lives buying a gleeson home. Everything you can imagine is wrong with the house. We have had time off work due to stress for the shambles of the way our house has been built and the problems we have had. Avoid at all cost, everything is cheap, built quickly by kids & you will not hear from sales the minute they have your deposit.

Rosie · 30 April 2023

★★★★★ 5/5

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I recently purchased a home on the…

I recently purchased a home on the Greymoor Meadows development. Brilliant location and Zara the sales executive was very helpful throughout the process!

Jess · 2 February 2024

★★★★★ 5/5

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First-time buyer and lovely development…

First-time buyer and lovely development at Greymoor Meadows Couldn't fault the house and the staff, Brilliant service from Zara Joe Jamie and Trevor,

Chris · 2 February 2024

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish…

Amazing experience from start to finish at rainsborough park, Sharon has gone above and beyond for myself and partner. Can’t thank her enough

KM · 28 January 2024

★★★★★ 1/5

Trustpilot

Avoid this company

Avoid this company. They have the worst customer care. They will hurry you and rush you through sales and then take your money and ignore your snags and problems. They will promise you x y z to shut you up but they will not deliver. Your house isn't freehold it's fleecehold: Restrictive Covenants with permission fees and estate management company charges which are currently unregulated and uncapped.

Matterson · 20 March 2023

★★★★★ 1/5

Trustpilot

Hi Northbeck grange

Hi Northbeck grange, Gleeson are really helpful In the start in the journey but as soon as you get ur keys than forget about any help u will be for ever looking for them, and they will tell you next week again and again and u will be constantly waiting for your work to be done, absolutely disgusting after service, they really need to improve there service and not make fake promises

Xxx · 3 September 2022

★★★★★ 1/5

Trustpilot

Is buyer buy Gleeson Home MUST use their Meridian broker? Even buyer have own bank mortgages approval ?

My son is a first time buyer. Is anyone can tell if Buyer want to purchase a Gleeson Homes, buyer MUST need to use and go through their Meridian Mortgages Broker , even buyer have own bank approval mortgages ? I have a doubt of this company Meridian broker and their mortgages adviser professional conduct. Unfaired treatment, sexual discrimination and racial discrimination. Disqualified my son Financial Qualifications without ask my son proof of documents. That's mean if they are happy to sell a house to you , you will qualified, if they don't like to sell a house to you, they will make a decision told you disqualified on the phone. Weird and suspicious broker ... I felt seems like a scam group to collection buyer personal data , such a passport, driving licence, bank statements , P60 ....etcHas been emails to relevant departments rised up a complainted and appealed. I must fight back their unfaired treatment unreasonable financial qualifications disqualified decision.

Elsie · 4 July 2021

★★★★★ 4/5

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Naomi Bell of the Moorside Place…

Naomi Bell of the Moorside Place development was incredibly helpful and personable. Explained everything perfectly.

Ewan · 22 June 2024

★★★★★ 2/5

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Very disappointed after purchasing my…

Very disappointed after purchasing my new home. Sales lady forgot to mention that my rear garden doesn't come with the purchase of the property. Now I'm left with no turf, no gate or partition and an unkempt garden. The front of the property wasn't cleaned . All other properties next to mine are tidy. Mine just stands out looking untidy with piecesof paper lying around. 'm so disappointed .

Mrs · 24 December 2022

★★★★★ 5/5

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I experienced exceptional customer service

I experienced exceptional customer service. Despite the heavy rain pour on weekend, the staff took their time to take me to view the property.

Mr · 14 December 2023

★★★★★ 1/5

Trustpilot

my gutters broke 3 times in 1 year.

My gutters broke 3 times in 1 year.It took the cowboys 2/3 months to come back and 'fix' them, after many emails sent to the main office.The site manager is completely useless, only lies like 'the cowboys are coming this week', but nobody shows up, while all rain water pours down the wall of the house.When is this gonna be over, Gleeson?

John · 8 July 2023