Every review we hold for the Sutterton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI've just moved into my new home at the…
I've just moved into my new home at the birkwood site, from first dealings with gleesons, to completing have been brilliant. The sales rep, Morgan, was invaluable, she was very knowledgeable, friendly and supportive throughout the whole process, she kept on top of it all so it ran smoothly and went out of her way to help when asked (she is an asset to gleesons), even my limited dealings with Danny the site builder have been positive. I feel comfortable that should something go wrong (which it hasnt) they would go out of their way to help
Jennifer · 11 September 2023
★★★★★ 5/5
TrustpilotFirst class service provided
Have to say ... what a brilliant experience it has been buying my house trhrough Gleeson Homes. Helen has been 2nd to none and has kept me update and very well informed throughout.... thank you and grade A service provided.Regards Ged Carabini plot 2 birch green
Ged · 20 May 2022
★★★★★ 1/5
TrustpilotGleesons’s just lie about everything!!
Gleesons’s just lie about everything!!! They aren’t bothered about complaints when the house has been sold ! Still waiting for drive to be finished ! Road not finished !! As for the the agreement of what you can and cannot do , well don’t worry because they change there minds to suite anybody ! I’ve emailed 3 times about speed , roads and drive way NO reply .
Andrew · 31 May 2021
Agent replied · 13 June 2024
Hi Andrew, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
★★★★★ 1/5
TrustpilotSTAY AWAY ABSOULUTE SHOCKING WORKMANSHIP THROUGHOUT
In a house that is 3 years old we are already on our 3nd serious leak first one from main water indeed in kitchen pipe cut to short on install and now leaking en-suite if you do eventually get through to anyone at gleesons they will fob you of as nothing is there problem we certainly won’t be buying again and are looking to move out ASAP
Jamie · 5 August 2021
Agent replied · 13 June 2024
Hi Jamie, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
★★★★★ 1/5
TrustpilotLA discount that isnt
My son is buying a new home. It was offered as a LA discounted plot. This should be 30% off the market price. The price they used they set themselves. The discount price they are offering is only about 15% off the price they are selling other properties on the same estate at "market" value. When this was queried they said they had sold properties at the higher price. In short they are making money on the back of first time buyers.
Andrew · 2 September 2023
★★★★★ 5/5
TrustpilotLovely experience
Lovely experience Very helpful Looking forward for me new house Ginell very nice customer care and explained me with details I was late as well but still she done work proper and gave me proper timeThanks again
Saqib · 2 May 2024
Agent replied · 13 June 2024
Thank you for your review SaqibIts good to hear that Ginell is looking after you so well....and dont worry, we are all late from time to time- its not a problem!Thank you for taking the time to share your feedback with usKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotOur experience with Gleeson
We purchased our first home on the Birkwood site in Mareham Le Fen a few months ago and are overall pleased with everything! In the process up to completion, Morgan our sales executive was always so kind and made us feel at ease and answered any questions we had, she would communicate with us on a regular basis to keep us updated with everything! Even now we’ve moved in Morgan stills makes us feel welcomed and listens to any minor issues we may have and are sorted within a matter of days! I highly recommend purchasing at the Birkwood site.
Molly · 29 August 2023
★★★★★ 5/5
TrustpilotGleeson Staff
Our experience with Gleeson staff was exceptional. Julie couldn't have made it easier for us to buy our first property and her knowledge of the industry truly helped us every step of the way
Jazz · 24 June 2024
Agent replied · 13 June 2024
Hi, thank you for your review. We are happy you had a great experience purchasing your first home with Gleeson, we hope the process goes smoothly for you and will be happy with your new home. Regards
★★★★★ 5/5
TrustpilotFirbeck fields Gleesons
We have picked our keys up today from Firbeck fields gleesons We have found all the staff we have worked with, both of the sales team and the site manager have been helpful and knowledgeable and supportive
WILBOURNE · 30 April 2024
Agent replied · 13 June 2024
Thank you for your review.Your positive feedback is very much appreciated, and we hope you are settling well into your new home!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotGLEESON - I WONT BE BUYING FROM YOU
Looking to downsize.... I was excited to see that Gleeson have 3 new developments near me...So after looking at the Gleeson website I decided to check your reviews...So glad I did - so many appalling one star reviews!* My sympathies to all those who have had such terrible experiences * SHAME ON YOU GLEESON - I SHALL NOT BE BUYING A HOUSE FROM YOU
Andrew · 7 January 2022
Agent replied · 13 June 2024
Hi Andrew, thank you very much for your comment. I completely understand why you would feel this way. There are also many good reviews from happy customers. We would recommend that you visit the development that you are interested in and discuss with the team on site your concerns as well as have a look at our homes. In ongoing independent surveys that we carry out 90% of customers would recommend; unfortunately they don't always take to Trustpilot. Kind regards.
★★★★★ 1/5
TrustpilotDO NOT BUY A HOME HERE.
DO NOT BUY A HOME HERE.Danger - have been left with my family of 7 including 5 children between the age of 1 & 10 & pregnant partner at risk of "immediate danger" to life & property as they had incorrectly installed a faulty boiler & have no intention of sorting the issue & advise its out of warranty. Not willing to provide any gas safety certificates and advised once you buy a property its basically your problem regardless of the false advertising of fair trade policies etc. They will look for any excuse not to sort out your defects - had a trusted plumber check the bathroom & reported of awful job on the bathroom installation which wad causing the leak - the fix was to use reseal the bath & paint the roof where the leak had been caused then refused to come back out when I complained. The 1 star if for the sales team who were fantastic (Wendy) who made us so excited about our new home & feel so welcome. Customer service have ruined all of that. Will be taking this further.
Liam · 21 August 2023
★★★★★ 1/5
TrustpilotPOOR REVIEWS SAY IT ALL- ONE STAR IS…
POOR REVIEWS SAY IT ALL- ONE STAR IS NOT LOW ENOUGH. I am absolutely sick of dealing with this pathetic excuse of a company my mental health is in the drain. Imagine trying to watch TV with the wind blowing through two doors and onto your face due to a hole in your front door and a lock that doesnt open for 3 minutes and being your only fire escape due to gleeson not giving you a back gate!I reported this when i noticed where the breeze in November came from, to be told after months and months itll be another 7 weeks, to then find theyve gave my door to my neighbour whos had her keys 2 weeks!DISGUSTING
Jess · 11 August 2023
★★★★★ 1/5
TrustpilotPOOR REVIEWS SAY IT ALL- ONE STAR IS…
POOR REVIEWS SAY IT ALL- ONE STAR IS NOT LOW ENOUGH. I am absolutely sick of dealing with this pathetic excuse of a company my mental health is in the drain. Imagine trying to watch TV with the wind blowing through two doors and onto your face due to a hole in your front door and a lock that doesnt open for 3 minutes and being your only fire escape due to gleeson not giving you a back gate!I reported this when i noticed where the breeze in November came from, to be told after months and months itll be another 7 weeks, to then find theyve gave my door to my neighbour whos had her keys 2 weeks!DISGUSTING
Jj · 11 August 2023
★★★★★ 5/5
TrustpilotMy wife and I purchased a property from…
My wife and I purchased a property from Jodie Hewitson at Abbey town and have had a great experience from start to finish. We’re all moved in now and are extremely happy.
James · 16 July 2024
Agent replied · 24 August 2024
Thank you for your review JamesWe are delighted to read about the service received from Jodie, and the fact that you are settling in so well to your new home!We really appreciate you taking the time to share this feedback with usKind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotDO NOT BUY A GLEESONS HOUSE
Problems from the minute I moved in. They rush you in saying we are putting your house back on the market after you've reserved it. Rude from the beginning. Snagging issues ignored but the main problem was and is the drains. If you read all reviews you will see they always have issues with their drains. Bad customer service and no one knows what is going on. One person says one thing and then another something totally different. The water was backing up in my bath tub, toilets, sinks the works... not just me but my neighbour too. 8 months and still no result. They expect you to deal with it and live with it!!! Water takes about 5 hours to go down the bath tub and still doesn't. They've finally put a camera down and drains full of rubble and cans of drinks and all-sorts. They are rude, don't care and will really put you through hell and back. If I could I would save every buyer by telling them ... RUN AS FAST AS YOU CAN. Just save up more and get a better house by Barratts or someone we'll recognised. Do not use gleesons. Use your common sense and think why are so many people complaining and why do they have a 2 star rating whilst others have 4 or 5!! Don't let them sweet talk you I to buying, you will regret it. To the ones who are sayinvive been here 4/6 months and no problem... you just wait after your 2 year period and the problems and issues will roll in.
Tasneem · 8 August 2023
★★★★★ 5/5
TrustpilotFirst home!
Recently bought a new build house on the same site as a friend, we've both been looked after really well from start to moving in! Kim has been a delight to deal with, Cliff the site manager has been professional and extremely helpful with all snagging. Really happy with the biggest investment in my life so far!
Chris · 9 July 2019
★★★★★ 4/5
TrustpilotNew home at model walk
Tina the site manager at model walk was very friendly & made the application process seamless.would highly recommend Gleeson for anyone looking to buy a new home.we can't wait to move in to our new home.
Gary · 3 May 2024
Agent replied · 13 June 2024
Thank you for your review GaryWe are delighted to read that our team at our Model Walk development are looking after you so well, and we cant wait to get you settled into your new Gleeson home!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotGleeson site model walk
Went to gleeson site model walk and spoke with Tina Walker, she was very helpful and discussed all options available without any pressure. She was welcoming and thorough throughout our time with her. Thank you 5 star service
Geoffrey · 25 March 2024
Agent replied · 13 June 2024
Thank you for your review GeoffreyIts great to hear how well Tina looked after you on your recent visit to our Model Walk development. Please do not hesitate to speak to Tina again should you need any further information or support with the search for your new home.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotUpdate to bathroom leak
The problem comes from the sealant where the tub meets the tiles, which gets detached every 3 months or so, that is how it leaks in the kitchen downstairs, thru the ceiling.It does that cos Gleeson install crappy fibreglass tubs, which flex when you stand to shower.Two of my neighbors have the same issue, it could be the whole development cos they use this type of fibreglass bath everywhere, there is no option to get a decent sturdy steel enamel one before you move in.And Gleeson know and have known about this for years, and they are still doing it.So they want to destroy your floor/ceiling and they do it on purpose.This is offensive behaviour, these people should not do business.Update: I had it replaced with a steel enamel bathtub, and it had not even been installed with a piece of timber across the wall to prevent any wobbling! Unbelievable!!
John · 7 August 2023
★★★★★ 5/5
TrustpilotCanal Walk
The sales staff at Canal Walk - Sharon Wilson - amazing! Cannot fault how lovely she was, how helpful she was and how well informed she kept us. Really positive experience with Gleeson right up until key release
Imogen · 20 March 2024
Agent replied · 13 June 2024
Thank you for your review ImogenIts lovely to hear how well Sharon looked after you, and we will be sure to share your kind words with her as she will be delighted to hear themKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotLove my new home❤️
Love my new home, 5 weeks in👏👏Great sales guy Craig helpful and informative. Great site manger Jeff, brilliant , always on hand for any minor issues, very good to deal with. Lads on site spot on , courteous and respectful. No major issues, just minor on the tile fit. We are not the type to complain about tiny issues and we will just sort bits out ourselves. But honestly for the price I’m happy, house suits our downsizing needs perfectly. Could have went to the bigger house builders but would have paid 50k more ! Biggest challenge is the garden which needs retaining wall and tier.
Julie · 28 July 2023
★★★★★ 1/5
TrustpilotDON’T EVER BUY GLEESON NORTHBECK GRANGE BRADFORD
I purchased a house on Northbeck Grange Bradford June 2022. I have constantly been chasing the customer care team to sort the snags out when I got the keys, I’m better off talking to a wall that I might get more sense out of. I have a boiler pipe that’s been fitted by what looks like a 3 year old. The windows are that stiff to open and close I will eventually need a hammer and chisel. Half the rear garden has sunk in and I get told it’s my problem… that I have to deal with it??? The fence isn’t even fitted on, it’s only leaning just to tick another box. They are all false promises by saying you have a 2 year Gleesons warranty so you’re in good hands I promise you they are throwing you under a Buss. I’m constantly chasing them till today and I get told “someone will be on it soon”??? Don’t EVER Buy Gleeson if you want your money to go to waste. Stay away.
Hafiz · 27 July 2023
★★★★★ 1/5
TrustpilotOh and my response is i am a priority this sine January just a total joke this place is
Terrible you enail customer service and don't get a reply not been able to use my downstairs toilet since feb keep asking when it's getting fixed nothing !! I paid for a gate last sept now in June still not got it despite me keep telling them I have 2 dogs. Love the house and location it just drives you mad just want things done here
Julie · 5 June 2021
Agent replied · 13 June 2024
Hi Julie, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
★★★★★ 3/5
TrustpilotBuy at your own risk, won't be an easy road
Honestly we thought everything was going smooth at first sales process was amazing, but then we moved in, they were fixing a lot of defects quick which we were very happy about but then it began to be slower and slower. We had issues with plumbing which took them 6months to fix , so we paid way more for heating than we should have and that's fine with them because obviously they weren't the ones paying the bill. They damaged our items and not taken accountability for it at all, nothing at all. We pay out of our pocket for items and their contractors damage them. it took them 9months to fix issues that we reported however 1 item is still outstanding and they don't see a problem with it. Ridiculous. Some of their contractors are definetly crap. Their complaint system is crap as well they did not even take our complaint seriously all they did was send site manager to us which we have spoken to plenty of times, seriously sort your complaint process out. People on site are nice can't really say anything bad, but I guess they all adapted to gleeson and they just don't really care after they sell the house. I suppose in a way we are lucky that they fixed a lot of issues however not happy with how we had to get to this point, some of the issues shouldn't even be a problem in a first place only if they had good contractors. Don't buy if you want to avoid stress , because it is a stressful road to get items fixed. We wish we looked at the reviews prior to buying gleeson homes, unfortunately now we have to deal with that issue ourselves as they are avoiding fixing it. Invest in a better builder, as with Gleeson you have to pay for everything extra,flooring, tiles, garden turf, shower screen etc everything is extra money. They don't take pride in their work and just want everything to be done quick. We love our location and the house just wish the process was much easier and quicker.
Karolina · 19 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
