Gleeson Homes Midlands Sutterton reviews

★★★★★ 1/5

Trustpilot

Supposed to be a dream buying your…

Supposed to be a dream buying your first house, but the house is an absolute mess, garden was even worse, had to spend alot of money on getting the constant problems fixed. After care team is absolutely shocking, dont care about anything youve got to say or even getting the problems fixed, think every single person in the company is a professional liar, couldnt advise people enough to stay away from them,Horrible company with horrible staff from top to bottom,

Gregg · 15 February 2021

★★★★★ 5/5

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Balderstone Gleesons - First home

Gleesons at Balderstone site have made buying my first property an amazing experience. Jamie in sales made communications very easy and always friendly to speak to. Was nervous to buy a new build, with the fear of snags etc. However, the very minor issues I did find within the property, were sorted very fast by the team. Any work that is done has always been convenient timings and options, especially when working full time. Gareth, the site manager, has gone above and beyond to ensure that I’m happy with the final home outcome. Highly recommended and very happy with my home. Talha.

Talha · 15 February 2021

★★★★★ 3/5

Trustpilot

My Gleeson Tyrone 2020.

I love my house and you do get a good value for money when buying with Gleeson homes. But communication throughout the company is poor, for instance my drive way was blocked off by a drainage company when I needed to leave for work, there was no prior warning that a drainage company was coming out, you get passed from one site manager to another, with more false promises. Snag issues you list seem to be ignored, minor or not. I hope that once the building on my site is completed and remedial works start, the issues and snags I have reported get sorted.

Abbie · 15 February 2021

★★★★★ 3/5

Trustpilot

Not happy,with these poeple

Not happy,with these poeple. A man come today , to look at the repairs we reported. And one of the repairs we needed doing was a cupboard door. That as come off, i showed him and he said he can not fix it, because we had broken it our self. By pulling it back to far, which it not true. Also we have reported our front door 🚪 a lot of times. The door was letting cold air in, and making the house cold, they said they are coming to do it tomorrow. But we will wait and see, I would never buy a house from glessons again.

R · 10 February 2021

★★★★★ 5/5

Trustpilot

Rachel at Castledene - Amazing!

Rachel at Castledene site has been so helpful with the process of buying our first home. She took over the office a couple of weeks after we had reserved and we cannot fault her service - she has been nothing but informative and honest with us through the whole process. Really great service!

Emily · 21 January 2024

★★★★★ 1/5

Trustpilot

Stay well away from this developer

Stay well away from this developer. The restrictive covenants are unbelievable. Big standard copy and paste replies to my proposals and no reply to my request for legal grounds for rejecting. I only want to build a garage size extension on the side of my house. It’s my land and would look no different than all the others that Gleeson built with garages (some residents have even converted the garage). The restrictions they place mean you can’t do anything. Stay well clear trust me. On I go to the solicitor, silly waste of money.

David · 25 January 2021

★★★★★ 1/5

Trustpilot

Do not waste your time or money

Do not waste your time or money, absolute bag of SH!T both house and customer care! Amongst the many issues I’ve had with incompetence from the sales staff losing paperwork and charging us and extra £500 for stuff we didn’t actually want in the house, they’ve failed to come and fix the drain pipe that has broken and now p!ssinf water all over the french door and getting in!! My downstairs toilet hasn’t been flushing properly, so I reported this a month ago, one person has been out, didn’t even look at it and said he’d be back in half hour, that was two weeks ago and gleesons don’t understand how to pick the phone up!! It’s now got to the point where the back of the toilet is leaking and has rotted the wood, the toilet is overflowing, they’ve boxed the back of the toilet in so I cannot get to the isolation valve and is now ruining my flooring. Ooh just to add as well that I’ve been without proper heating for almost two months because they’ve had apprentice electricians on (not a good enough excuse) who clearly haven’t been supervised or trained correctly. They’re literally cowboy builders and are getting millions out of people for houses that aren’t even worth a quarter of the price.Do yourself a favour and buy from ANY other company.

Grace · 14 January 2021

★★★★★ 5/5

Trustpilot

Love our home in Lune Park

We've just moved into our home in Lune Park Wigan. We bought it during Covid so it took a bit longer to complete due to lockdown but we are extremely happy with the end result. Having built 7 houses ourselves in South Africa we know first hand that it's impossible to get a perfect house without a couple of small issues. Lune Park are blessed with an extremely helpful and knowledgeable Sales Consultant Kath Morris who was my rock during the build plus a phenomenal Site Manager Gavin James who was always helpful and patient with a very impatient me. The site is well run and the houses are finished to really good standard . Your snag list is attended to instantly and the staff are always helpful and friendly. After reading a lot of reviews on Trustpilot we feel very blessed to have chosen Lune Park.

Linda · 13 December 2020

★★★★★ 5/5

Trustpilot

We love our Gleeson Home

Honestly, I have nothing bad to say about our experience with Gleeson or our home we’ve now lived in over 2 years, now 3 years since reserving at slab. We bought on Carrwood Park, other than the roads and paths which are atrocious (but we know these will be replaced when site is finished) and the stone driveways which look scruffy with everyone’s stones flying onto the roads. Our house is lovely and was finished to good standard, we haven’t had to have Gleeson fix anything other than a tap we broke ourselves. The house stays warm all day after being heated in the morning if we keep the doors closed. Gleeson have always acknowledged and corresponded with us within 48 hours of any communication. We love our house, but have outgrown it, I will be sad when we have to sell and leave. Lots of people leaving negative experiences, but I know there are plenty more people with positive stories to tell.

Kayla · 12 December 2020

★★★★★ 5/5

Trustpilot

Debra - Amazing!!

We have recently reserved a Kildare at Carrwood Park. We picked the development at the beginning of the year and awaited for our chosen plot to become available. As soon as it did we managed to reserve with Debra and she has made the whole experience so pleasurable, stress free and we’ve felt completely at ease! We can’t wait to move in and look forward to liaising with Debra throughout our journey.

Greg · 6 May 2022

★★★★★ 5/5

Trustpilot

Liam at The Shorelands

Liam at The Shorelands we have found extremely helpful, he goes the extra mile for you and nothing is to much trouble. Very professional in his work, gives good advice if unsure, keeps you updated on various stages off the plot you are purchasing.

DIANE · 1 July 2024

★★★★★ 5/5

Trustpilot

First time house buyer

I have recently started the process of buying my first house at Hays Park. I visited Sarah the lovely sales executive there, three times before paying the reservation fee and beginning the buying process. She had provided me with invaluable support and advice and is never in a rush or pushing a hard sale. She is friendly, highly knowledgeable and considerate of others. Overall it has been a great experience so far.

Sidra · 21 August 2024

★★★★★ 5/5

Trustpilot

LAUREN BEST

The support we have received from Lauren certainly goes above and beyond.Every single email and query is responded to urgently and with immediate follow up action.I have dealt with over 10 people in the Gleeson company and Lauren certainly stands out for providing amazing customer care.Thanks for your help Lauren!

Jade · 13 February 2024

★★★★★ 1/5

Trustpilot

Shambles

I have been in my property for nearly 18 months and have raised a number of concerns with the site manager. One issue has still not been rectified since moving in after being promised on a number of occasions by Neil (site manager). Absolute Shambles.

Bilal · 22 May 2024

★★★★★ 5/5

Trustpilot

Reservation and Options

Reserving our home and later arranging our options and extras was very straightforward, and the help we've had from Dina at the Castledene site throughout the process has been excellent. She's been so patient and I really appreciate all of her help.

Rebecca · 13 July 2024

★★★★★ 5/5

Trustpilot

Jackie was helpful.

Jackie was helpful.Right from the phone call to viewing.She's got excellent customer service skills and I hope to get my first house soon.Thanks Jackie

Abbey · 15 August 2024

★★★★★ 1/5

Trustpilot

Very bad customer service after moved in…

One of the worst developers I have ever had to deal with. Some of the work is shoddy compared with Avant, Bellway. They are so nice to the customer before the move in date, once you’re in and the snags need fixing (and there will be a lot of them) they don’t want to know. I have reported a problem with the French doors in the summer numerous times still not fixed, has a half inch gap down the side, the doors have to remain closed as if opened I would not get them closed again. Shocking customer service.

Wendy · 11 March 2024

★★★★★ 5/5

Trustpilot

Fantastic experience

I had a fantastic experience buying my new Gleeson home. The process was great from start to finish. Communication was excellent, the company’s solicitors were brilliant and super-fast. They understood delays in the chain and did what they could to move things forward.

Anne-Marie · 25 August 2025

★★★★★ 1/5

Trustpilot

Don’t bother.

Honestly if you like your stress levels to be at a low DO NOT buy from gleeson! We’re nearly 2 years in & still have defects from when we got our keys that haven’t been rectified. There’s been neumerous site managers who all tell you different things. 3 times our roof tiles have blown off due to poor fitting, we’ve asked for the loft to be checked each time to be told, there won’t be any damage in the loft.. The rain water going in the holes of the missing tiles must go somewhere right? We laid grass in our back garden, what a waste of money that was as the drainage is rubbish, we we’re told it needs a few years to dry out from building disturbance. We’ve taken time off work countless times for contractors to attend who then don’t show up but tell the site manager we were not home. They’ve asked us to sign defects as completed that aren’t then when you say they haven’t you get a message to say the site team have said ot has been done, it then takes their own contractors/team who supposedly fixed the defect to say no i didn’t do that because the materials weren’t available for them to say they’ll sort it & it get left for even longer. It’s okay having all these lovely showhomes for people to view but they quickly drop their standards when it comes to the quality of homes people are purchasing. I’m sure they’d be on top of things if it was their own or one of their families homes. The rest of us are just left to spend our own money on fixing things that have been reported but just ignored! Especially things like doors not locking.

Customer · 8 March 2024

★★★★★ 5/5

Trustpilot

Middlestone moor

Been in our Wicklow since February and had minimal issues since then, anything that came up was promptly fixed and sorted by the team. Jackie from Middlestone meadows was great and so helpful from day 1 of the whole thing.

Alice · 4 August 2024

★★★★★ 1/5

Trustpilot

2 years after moving into home in…

2 years after moving into home in Skelmersdale the roads and pavements still not done Dangerous to walk on and drive to homeRaised drains make it impossible to drive around safely and damaged undertray of my vehicle Whole estate has made numerous complaints but nothing resolvedAvoid this company

Gary · 27 February 2024

★★★★★ 1/5

Trustpilot

Terrible Customer Service

Once again let down by Gleeson. Customer care was meant to be arranging for someone to come and rectify the damage to my front door frame. Almost 3 weeks later, and they haven’t answered my calls, called back after voicemails, or responded to my emails.

LewH · 27 July 2025

★★★★★ 5/5

Trustpilot

Louise at calverley view was amazing…

Louise at calverley view was amazing she is dedicated to providing upmost excellent service and is amazing sales representative made the whole process extremely smooth and is dedicated to putting you first a true gem for the company. Thank you so much you an absolute amazing soul

Consumer · 14 March 2024

★★★★★ 5/5

Trustpilot

As a keen prospective first-time buyer

As a keen prospective first-time buyer, I am drawn to Gleeson home owing to its Acklam (Middlesbrough) location, ease of access to services and transportation, as well as its modern features, energy-efficient technologies, and experienced sales/properties executive (Jackie Waller) in contact - David

Olusola · 27 May 2024