Leaders Lettings Guildford reviews

★★★★★ 1/5

Google

Absolute disgrace of an establishment do not let anything from here. Totally useless at getting any repairs sorted at their properties, we had to wait 4 months for a broken toilet to be fixed. The shower broke and again it took 3 months and a temporary fix was done. And at the end of your tenancy they demand cleaning fees of £300 for the properties from you whether you have cleaned it top to bottom or not and if you refuse to pay they threaten you with legal action. Stay away

Stephen · 27 July 2024

★★★★★ 1/5

Google

Do you enjoy not being allowed to contact your landlord AND not being able to speak to your property manager? Then Leaders is for you! The highlight of my time with Leaders property management was highlighting a serious fault to them, being told to ignore it only for a contractor on a different job to highlight it as a problem 9 months later- by this time irreparable damage had occured that kings of course decided we were at fault for. Other than complete lack of property management at all Leaders is extremely attentive with paperwork, for 6 weeks they resent me a document I needed to sign EVERY 4 HOURS day or night to correct spelling errors they had made. The only advice I can give is have your male tenants call them, they seem to take them more seriously 🤷‍♀️ EDIT- leaders you responded faster to my review than any my maintenance requests.

Megan · 27 July 2024

★★★★★ 5/5

Google

Having struggled to secure a rental property I finally found somewhere suitable. I have rented properties through agencies in rencent years and was plesantly surprised to find Leaders so professional whilst using modern systems which made the entire process effortless. Big thank you to Michael McGiff for his professionalism and taking his time to understand our situation. He was just fantastic, a great person and very friendly.

Ryan · 18 June 2021

★★★★★ 5/5

Google

Larissa Hall has been an excellent property manager during my new tenancy with Leaders, always replying to emails very promptly and answering me and my housemates questions!

Michael · 11 October 2024

★★★★★ 5/5

Google

Sophie Burgess has been a great help whilst viewing and starting the process of renting. She is very professional and has been keeping us updated on progress regularly.

Abigail · 25 September 2024

★★★★★ 5/5

Google

I would like to thank Riya and the Guildford team at Leaders for being exceptional at helping find a tenant for the flat I was leaving at short notice This meant that I could move into my new home easily and without any undue delays as well as saving me money I wish them all the best for the futurePositiveProfessionalism

Oksana · 18 June 2022

★★★★★ 5/5

Google

Such great service, very professional! The experience from the initial phone call, to viewing the property, and finalising the contract was seamless. Melanie was friendly and efficient; her quick responses made the entire process easy for our family friends abroad who are extremely happy to have secured their desired accommodation in Guildford. I highly recommend Leaders. Thank you again Mel!

Kiki · 18 June 2022

★★★★★ 5/5

Google

So happy to be staying with Leaders as our letting agency. First class service and many thanks to Sophie Burgess in Guildford branch for the amazing service. Special thanks to Michelle Downes & team who has been really helpful through our tenancy, all issues raised re property were dealt with on priority and resolved with excellent quality. thanks Nilgun.

Nilgün · 18 June 2022

★★★★★ 5/5

Google

It was a pleasure to work with Guildford Leaders Estate Agents. The team were very professional, responsive, and deliver a high quality service. Adeel Pazir and Melanie Kane were very accommodating, personable, and wonderful throughout the process. Based on this experience I would highly recommend anyone to work with this team and Leaders Estate Agents in Guildford in general. Thanks again both!PositiveResponsiveness, Quality, Professionalism, Value

Aakash · 18 June 2021

★★★★★ 5/5

Google

Excellent service all the way through the rental process. Any queries were always answered promptly and intelligently. Larissa Hall has been outstanding as a property manager.

Andrew · 25 September 2024

★★★★★ 5/5

Google

I would like to thank you Sophie Burgess and her team in Guildford. Sophie responds promptly to our inquiries, very helpful and kindly.

Terance · 9 November 2024

★★★★★ 5/5

Google

So happy to be staying with Leaders as our letting agency. First class service and many thanks to Michael McGiff for the amazing service. Not only did he go out of his way to help us secure our new home but from beginning to end was very professional, helpful and an absolute pleasure to deal with.PositiveResponsiveness, Professionalism, Value

Margie · 18 June 2022

★★★★★ 5/5

Google

I rented my flat through leaders Guildford and everything was done professionally. All my questions answered and always had a quick response by the team, special thanks to Melanie Kane, she was my first point of contact and she arranged everything for me before passing me to the relevant team members. I took the property and no need to look somewhere else.PositiveResponsiveness, Quality, Professionalism

J · 18 June 2021

★★★★★ 5/5

Google

I am delighted with the service I’ve received particularly as we have severe health problems within our immediate family and the kindness, efficiency, and courtesy we have received from both Larissa and Becky is incredibly appreciated. Thank you - Chris Thorpe

Christine · 20 November 2023

★★★★★ 5/5

Google

I had a great experience with Leaders, Guildford branch, Ana Lopez and Adeel Pazir were managed my renting process, from the beginning of viewing till the end of tenancy and they are really professional, responsible and available for replying the emails and requests, whenever I’ve asked them anything. Thanks a lot for any help and support.PositiveResponsiveness, Professionalism

Sara · 18 June 2022

★★★★★ 5/5

Google

Have just taken ownership of two rental properties in Guildford. Larissa Hall has been so helpful. Super responsive and happy to go out of her way to help me and explain things. Very happy to have Leaders managing my rental properties. Thank you!

Katherine · 21 September 2023

★★★★★ 5/5

Google

We have just rented a short term lease from Leaders. The process has been SO EASY! Terence has been fantastic throughout, he is always responsive (within minutes of my requests) and so helpful! It really has been a pleasant experience. All the staff at leaders have been extremely helpful and friendly. Highly recommend for all your rental needs. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Libby · 18 June 2021

★★★★★ 5/5

Google

The best Letting agent in Guildford. Fabulous team, a really hard working, lovely bunch. They work really well as a team, and it really shows 🌟 …

Emma · 16 February 2026

★★★★★ 5/5

Google

Sophie has been absolutely amazing. She’s found us our dream property and got everything sorted for us so quickly! A genuinely lovely person and pleasure to interact with! Could not recommend her enough.

Jess · 18 April 2024

★★★★★ 5/5

Google

We found Leaders to be very efficient and helpful with all queries and support through our tenancy. Larissa Hall was always very reliable and attentive and would get back to us as soon as she could. It's refreshing to have someone who genuinely wants to help.

Liam · 18 June 2023

★★★★★ 5/5

Google

Best state agent I’ve had the pleasure to deal with. Larissa has been so reliable and responsive to any issues that has arisen from my tenancy. Would highly recommend.

Yuanshuang · 27 June 2024

★★★★★ 5/5

Google

My property manager Larissa Hall was really nice and professional. She responded to and addressed all my questions and requests promptly ☺️

Greyson · 18 October 2024

★★★★★ 5/5

Google

We have been a landlord with Leaders for a year now and they have been really prompt when resolving any issues for us. Recently dealt with a renewal and Larissa handled this really promptly and came back to me with any queries straight away.

Katie · 23 August 2025

★★★★★ 5/5

Google

Having been helped by Lucy at the Guildford office, I must say what a good experience it has been looking to move to the area. All communications have been prompt and useful, with Lucy willing to answer any questions I had about the property.

John · 18 June 2023