Crest Nicholson Surrey reviews

★★★★★ 1/5

Trustpilot

Avoid buying Crest!

Purchased a flat at a Crest Nicholson development. They were due to finish building work around May, no sign of it stopping. Defects were supposed to be resolved in our new flat, 7 months on they are refusing to do them and are saying ‘it’s a gesture of goodwill’. There are limited parking spaces which we had to pay an additional (significant) fee for. Crest are offering our spaces to contractors to suit them leaving residents who have paid without spaces. Their after car service is appalling- 6 booked appointments that could be anytime throughout the day and nobody has turned up. After 7 months in the flat things haven’t been fixed. They were happy to take a lot of money but show absolutely no care once they’ve got money as they ‘have no legal obligation’. Genuinely regret buying a Crest Nicholson home!

Dan · 1 August 2018

★★★★★ 5/5

Trustpilot

Our experience with Crest Nicholson…

Our experience with Crest Nicholson over a Faringdon Fields in Oxfordshire has been nothing like the majority of reviews on here. From day 1 our after care has been exactly as the sales team promised (which is excellent by the way).We moved into our new home on 8th May. A couple of weeks later we called up to put in our snagging list and rather than take details over the phone a customer services manager came to visit and do a tour of our house / check the snags with us.Truth be told we only had very minor cosmetic issues with our home, nothing fundamentally wrong, and no "issue" was too silly to look at. All of the snags reported have been resolved.Crest have been attentive, friendly, and willing to engage with us. Anything the customer services team have promised to fix they have, and all of the operatives who came to look at the snags were friendly, and emphasized that we should make as much use of their service as we felt we needed.2 months into living in our new home I have to say we're very happy with our home, the quality of the product that Crest have delivered, and also the after care we've received. I'd recommend Crest to my friends and family.

Eduardo · 6 July 2018

★★★★★ 5/5

Trustpilot

Excellent

Tina is excellent! The process of buying our new home with her has been great so far!! We are very happy with Crest. Raquel & Fede

Raquel · 24 March 2023

★★★★★ 5/5

Trustpilot

Aspen Grange sales advisor praise

Visited the Aspen Grange site in Stowmarket and I cannot give enough praise for the sales advisor we met, she was very knowledgeable about the properties and all sales info relevant to what we were looking for. She knew a lot about the local area and really helped us. The visit was extremely beneficial.

Anonymous · 1 July 2024

★★★★★ 5/5

Trustpilot

Highlands Park, Henley

This is our first time buying a house from Crest and it certainly won’t be our last. The sales team (Stephanie in particular) has been extremely helpful throughout the whole process and has always accommodated any requests we’ve had. Everyone we’ve interacted with at Crest so far has given us an excellent service. Thank you.

Lee · 10 June 2024

★★★★★ 1/5

Trustpilot

Don’t just read pre-sales reviews!

Most of the 5* reviews are based around the sales pitch and pre-sales offered by Crest.That all changes once Crest have your money. Build quality is sub-standard with many issues affecting the entire development. Materials are the cheapest available, likewise the contractors employed; as level of workmanship is beyond shoddy.Customer Service is non-existent and nigh on impossible to either contact or get a response to emails. Getting defects rectified is an uphill battle. Be prepared to invest a lot of time and energy to get anything done. They will try to wriggle out of fixing the issues of their making wherever possible.My advice DO NOT BUY from Crest as they are singularly only interested in throwing together a development, taking your money, then leaving you high and dry.Rue the day we bought from them…

Mrs · 28 July 2022

★★★★★ 5/5

Trustpilot

Red Lodge

Rachael was very friendly,helpful and informative and knowledgeable.

Jo · 18 May 2024

★★★★★ 5/5

Trustpilot

Superb sales team. Recommended.

Becky and Nikita were superb throughout our reservation process: personable, patient, calm and not in the slightest bit pushy. When they didn't know the answer to one of our queries they would quickly find out and let us know. Really can't recommend Crest Nicholson enough (so far). If the builders are as good as the sales team we're going to be thoroughly happy customers.

PT · 20 July 2022

★★★★★ 4/5

Trustpilot

Informative and kind, Brooklands Park

Crest Nicholson have been extremely informative, knowledgeable and kind. When we had our reservation appointment, we were given lots of information regarding the property we were purchasing as well as the development itself. The process has been a little bit or a roller coaster, as unfortunately our property has been delayed and no longer valid for HTB which was our original plan.. Crest did their best to try and secure a new deadline for us but when this was not possible, did their best to give us as many possible options for proceeding as possible. They never rush you for decisions but are thoughtful and considerate to the fact that it's a very big decision.Elisabetta

Elisabetta · 19 July 2022

★★★★★ 5/5

Trustpilot

Lucy is incredible…

Lucy in particular has been incredibly helpful. She has remained professional throughout our experience to date. Joe is new to our experience but has already shown the same level of support as his colleague Lucy. We look forward to working with them both in the coming weeks to realise our dream home and area. Well done team Crest Nicholson!

Ade · 24 January 2023

★★★★★ 5/5

Trustpilot

Reservation Appointment

Maria was very helpful, and thorough, during our reservation appointment. Every aspect was discussed in a clear and friendly manner.Thank you again Maria for everything you have done for us.

Wai · 28 September 2022

★★★★★ 5/5

Trustpilot

Knowledgeable, personable and patient

Visited Finberry's Bilham Lawn.Flexible about the appointment time. Friendly and knowledgeable about the whole development, whatever our question. Gave us the right amount of time to view. Prompted our thinking with helpful questions that meant we could reflect on our needs. Overall it was a nice experience. We feel informed about the site and have made a choice of plot that feels right for us.

Steve · 29 October 2023

★★★★★ 5/5

Trustpilot

Siobbhan Shaw was outstanding with her…

Siobbhan Shaw was outstanding with her customer service and support. A real credit to Crest Nicholson. Thank you Siobbhan!

Mr · 7 September 2023

★★★★★ 5/5

Trustpilot

Union Place, Monksmoor Park in Daventry

We recently reserved a plot at Union Place, Monksmoor Park in Daventry. Lauren, Amy and their team were courteous and professional from initial contact throughout and made efforts to assist us with wherever they could. As first time buyers this big decision and mountains of information can be overwhelming but Lauren takes the time to explain to us all the necessary (and even the unnecessary) information and makes us feel at ease and confident with our decision. We look forward to completing the process and getting our house later this year.

Customer · 24 June 2022

★★★★★ 1/5

Trustpilot

Terrible customer experience

Terrible customer experience. My home was due to be completed at the end of June 2022. The many construction delays have caused the completion to be postponed, there's no indication to when this will happen so far. There's absolutely no communication or commitment from anyone apart for pointing fingers at external factors - it's never Crest Nicholson's fault! I have been given a written deadline by their solicitors to push for exchange back in January 2022. Once they had the exchange money communication became superficial with only meaningless build updates, the house was untouched for almost 12 weeks!!

B.B · 23 June 2022

★★★★★ 4/5

Trustpilot

Cringleford Heights

Cringleford Heights The sale rep Katrina did an amazing job explaining to us all the homes available and gave us a thorough and in-depth information on them. She showed us around the home and it was an amazing time getting to see new homes and having broaden knowledge about mortgage as a first time buyer

Sanyaolu · 24 May 2024

★★★★★ 5/5

Trustpilot

Great staff and customer service

Great staff, great product, great team. We’re so excited to move into our house in July time. Sam has been great from the start very informative and made the process so so easy and enjoyable

Dan · 23 January 2022

★★★★★ 5/5

Trustpilot

Wonderful and pleasant!

All star hospitality and service from Becky at the showhouse. Genuinely delightful in providing assistance on all matters relating to the homes and neighbouring areas. Amazing coffee making skills which is a surprising bonus!

Harpal · 23 February 2026

★★★★★ 5/5

Trustpilot

Scottish agent was great

I went to see a couple of property’s, and the experience was very positive. The lady who showed the property was helpful and knowledgeable.And that lady provided us with all the information we needed. She was from Scotland, but I forgot her name. I viewed several properties, including flats and houses, and so far, she has been the best agent.

Jose · 12 February 2024

★★★★★ 1/5

Trustpilot

Centenary Quay - Cladding

Absymal customer service from the team covering Centenary Quay.I sent an email over 2 months ago requesting information on the materials used and cladding status of our property. This is required by Homes England as part of the Help to Buy loan redemption.I even sent an example of a letter that another resident in the same complex had received from Crest. This shows the information is clearly available. Since then I've had to repeatedly chase Crest, each time requesting and being promised a call back. I have received one call back during the two months.Annual leave has been blamed for the delay, they've tried to push me back to the management company and now have just stopped replying. Absolute joke.Furthermore, I can only second the review below about Crest being all talk and no action. As mentioned above, we have been impacted by the cladding scandal at the Centenary Quay development. The time it is taking to remediate the blocks impacted is absolutely inexcusable. While they've signed up to the government pledges, no work has started despite this issue being highlighted 3 years ago. All the while the work on the remaining flats/ developments continue to carry as normal. It seems Crest genuinely only care about lining their pockets.

Nick · 14 June 2022

★★★★★ 5/5

Trustpilot

Becky at Sketchley Gardens has been…

Becky at Sketchley Gardens has been outstanding and extremely knowledgeable,in all aspects in helping to buy our first newbuild house.

Customer · 4 August 2023

★★★★★ 5/5

Trustpilot

Good customer service

Julie was friendly, knowledgeable and efficient

Rachel · 7 June 2024

★★★★★ 5/5

Trustpilot

Tina was amazing real asset to the team

Emma · 26 April 2024

★★★★★ 5/5

Trustpilot

House buying made easy

A house that suited my needs in all ways. Craig was an encouraging but not insistent salesman.

Gillian · 13 October 2023